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Republic Help Updates

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Over the past five years, our community, The Republic, has grown and evolved. I may be a bit biased, but I believe we have the best community of any mobile phone service out there. It is made great by the people assembled here, members, non-members and employees alike. Our community has been a big part of our success. It has been our home, our confidant and, for many, their first introduction to the Republic culture.

Today’s community is used as our member question and issue forum, product ideation, service announcement center, and knowledge base. Over the last 5 years, it has hosted over 60k discussion threads. Well over 20K of those discussions have been marked with a “Correct Answer” and those answers have been viewed more than 2.5 million times in just the last 90 days.

 

Now it is time for our community to make a change. Towards the middle of May, we will be introducing a new Community forum for our members, I think most of you will like. We worked very hard with the Ambassadors and Experts to test a few platforms and have decided to move to Discourse.

 

Discourse is a Community forum designed for simple discussion. It is easy to navigate, find the answers you need, and share your knowledge with others. It is simple to moderate, manage and will help improve the Republic Wireless Customer Experience. Discourse is used by many large communities today and we believe it will be intuitive enough for forum newbies, powerful enough for forum pros and flexible enough for our super-users and staff.

 

Over the next few weeks, we will be releasing more detailed information regarding the schedule of migration events, structure, and features of our new forum.

 

Thank you for being a vital part of The Republic Community and stay tuned. Feel free to discuss this here.

Due to a recent update to the Android Messages app, members with a Samsung Galaxy S7 or S7 edge may experience issues sending and receiving MMS (picture and group) messages. If you currently use an S7 or S7 edge, you should install and use Textra as your default messaging app until a fix has been released for Android Messages.

 

How to Install Textra and Set it as the Default Messaging App

To install Textra and set it as the default messaging app on your phone, please follow the instructions below.

 

  1. Tap  Play Store from the app drawer.
  2. Search for Textra SMS.
  3. Tap Install.
  4. If prompted, tap Accept.
  5. Tap Open.
  6. Tap Start using Textra.
  7. At the bottom of the screen, tap Make default app.
  8. Tap Yes.
  9. Tap the three vertical dots in the top right corner of your screen.
  10. Tap Settings.
  11. Tap MMS.
  12. Tap MMS Behavior.
  13. Tap System.
  14. Tap Okay.
beng

Republic Wireless App Updates

Posted by beng Employee Apr 19, 2017

Today, we started rolling out updates to the Republic Wireless app.

 

App Update for Republic Wireless 3.0 Phones

Republic Wireless app version 3.12.0.39, was released today at 10% for Republic Wireless 3.0 phones. We expect to release the update at 100% later next week.

 

The app update includes: 

  • Improved WiFi calling.
  • Higher quality MMS images for Huawei devices.
  • Various bug fixes and stability enhancements.

 

For instructions on how to update your Republic Wireless app, please go here.

 

 

App Update for Republic Wireless 1.0 and 2.0 Phones

Republic Wireless app version 2.1.5.2301, was released today at 5% for Republic Wireless 1.0 and 2.0 phones. We expect to release the update at 100% later next week.

 

The app update includes:

  • Various bug fixes and stability enhancements.

 

For instructions on how to update your Republic Wireless app, please go here.

Today, we're excited to announce that the Moto G5 Plus is now available to order in our online store! See below for some key features and a link to the full tech specs.

 

Moto G5 Plus

Starting at $229 (plus taxes)

KEY FEATURES


  • Fast Octa Core processor
  • 3000 mAh all day battery with TurboPower™ charger
  • Dual band WiFi (2.4 Ghz and 5 Ghz)
  • Wide angle 5 MP front-facing camera
  • Fingerprint reader

 

More Tech Specs...

As of today, the prices of the Samsung Galaxy S7 and S7 edge have been reduced by $100.

 

The price of the Galaxy S7 is now $599 (down from $699) and the Galaxy S7 edge is now $699 (down from $799).


You can check out the new prices and make a purchase in our online store.

An update to the Republic Wireless app, version 3.11.1.18, was released today at 5%, although it usually takes several hours until it's available via the Google Play Store. We'll continue to release it in a staged rollout throughout the next several days.

 

This update is only for Republic 3.0 phones including:

 

  • Google Pixel and Pixel XL
  • Huawei Ascend 5W
  • Moto G4, G4 PLUS, and G4 PLAY
  • Moto X Pure Edition
  • Moto Z and Z Play
  • Nexus 5X, 6, and 6P
  • Samsung Galaxy J3, S6, S7, and S7 edge

 

 

The app update includes:

 

  • Improved outbound messaging reliability. Requires additional permission.
  • Various bug fixes and stability enhancements.

 

For instructions on how to update your Republic Wireless app, please go here.

beng

Moto Z Play System Update

Posted by beng Employee Mar 8, 2017

Today, Motorola began the Maintenance Release (MR) soak for the Moto Z Play. If all goes well with the soak, Motorola will release to production at 100% on Monday, March 13, 2017. Please see below for release notes and instructions on how to install this update.

 

Moto Z Play MR

  • Build Number: NPN25.137-24-1
  • Android™ 7.0 Nougat
  • November 2016 Android security patch
  • See a full list of enhancements in Motorola's Release Notes

 

Installing the Update

 

Please follow the instructions below to install a system update on your Moto Z Play.

 

  1. Go to Apps.
  2. Tap Settings.
  3. Tap About phone.
  4. Tap System updates.
  5. Tap Update Motorola software.
  6. If the update is available to you, you'll see a pop-up notification asking you to download. Tap Download.
  7. When the download is complete, tap Install now.
  8. After the software is installed, your phone will restart automatically.

 

If you run into any issues, please contact Republic Help.

On Monday, March 6th, several system updates began. As these updates are being progressively rolled out, they may not be available to everyone right away. Please see below on what was released for each phone and how to install the update.

 

 

 

 

Phones

 

Google Pixel

 

Release Notes:

  • Build Number: NOF27B
  • March 2017 Android security patch

 

 


 

 

Google Pixel XL

 

Release Notes:

  • Build Number: NOF27B
  • March 2017 Android security patch

 

 


 

 

Nexus 5X

 

Release Notes:

  • Build Number: N4F26T
  • March 2017 Android security patch

 

 


 

 

Nexus 6

 

Release Notes:

  • Build Number: N6F26U
  • Android™ 7.1.1 Nougat
  • March 2017 Android security patch

 

 


 

 

Nexus 6P

 

Release Notes:

  • Build Number: N4F26T
  • March 2017 Android security patch

 

 


 

 

Installing an Update

 

You'll either receive a notification that there's an update available or you can check for one yourself in your phone's settings menu. If you receive a notification, tap on the notification and follow the instructions to download and install it.

 

Please follow the instructions below to install a system update from your phone's settings menu:

 

  1. Tap Apps.
  2. Tap Settings.
  3. Tap About phone.
  4. Tap System updates.
  5. If there's an update available, you'll have the option to download and install it.

 

If you run into any issues, please contact Republic Help.

As of Today, March 6, 2017, The Moto G4 PLUS and Samsung Galaxy S6 are no longer available in our online store. Although we’re no longer selling these phones, we’ll continue to support them through our BYOP program.

 

To see a list of all of our currently supported phones, please see Republic Wireless Phones.

Today, Motorola began the Maintenance Release (MR) soak for the Moto G4 and G4 PLUS. Please see below for release notes and instructions on how to install this update.

 

Moto G4 and G4 PLUS MR

 

  • Build Number: NPJ25.93-13
  • Android™ 7.0 Nougat
  • December 2016 Android security patch
  • See a full list of enhancements in Motorola's Release Notes

 

Please note: As this MR is being progressively deployed over a longer period of time than previous updates, it may take longer than usual for it to be available for everyone.

 

Installing the Update

 

Please follow the instructions below to install a system update on your Moto G4 and G4 PLUS.

 

  1. Go to Apps.
  2. Tap Settings.
  3. Tap About phone.
  4. Tap System updates.
  5. Tap Update Motorola software.
  6. If the update is available to you, you'll see a pop-up notification asking you to download. Tap Download.
  7. When the download is complete, tap Install now.
  8. After the software is installed, your phone will restart automatically.

 

If you run into any issues, please contact Republic Help.

beng

Data Notifications Re-enabled

Posted by beng Employee Feb 27, 2017

Today we’re excited to share that we are re-enabling data notifications for members on Republic Refund (2.0) and Clear Choice (3.0) plans. These notifications will be displayed both on your phone and sent via email. Notifications for members on Republic 1.0 and Beta plans will remain unchanged at this time.

 

These notifications will remind you of how much data you’ve used and warn you if you’re close to reaching your limit.

 

You’ll receive notifications when you’ve used 75%, 90%, 95%, and 100% of your data for a monthly bill cycle. Each notification will have different information and actions you can take to make sure you don’t run out of data unexpectedly.

 

We’re also adding information about your data usage to your monthly bill. Account owners will now be able to see how much data each line on their account has used, right from their invoice.

 

If you already know that you need more data, you don’t have to wait for a notification. You can easily upgrade your plan or add more data on your own through the Republic Wireless app.

 

Members on Clear Choice (3.0) plans

You can upgrade your plan at any time by following the instructions here.

 

Members on Republic RefundTM (2.0) plans

You can easily add more data to your plan by following the instructions here.

beng

Moto X Pure System Update

Posted by beng Employee Feb 22, 2017

On Friday, February 9th, Motorola began the rollout of a Security Manufacturer Release (SMR) for the Moto X Pure. Please see below for release notes and instructions on how to install this update. 

 

Moto X Pure SMR

 

Release Notes:

 

  • Build Number: MPHS24.49-18-16
  • December 2016 Android security patch

 

Please note: As this SMR is being progressively deployed over a longer period of time than previous updates, it may take longer than usual for it to be available for everyone.

 

 

Installing the Update

 

Please follow the instructions below to install a system update on your Moto X Pure.

 

  1. Go to Apps.
  2. Tap Settings.
  3. Tap About phone.
  4. Tap System updates.
  5. Tap Update Motorola software.
  6. If the update is available to you, you'll see a pop-up notification asking you to download. Tap Download.
  7. When the download is complete, tap Install now.
  8. After the software is installed, your phone will restart automatically.

 

If you run into any issues, please contact Republic Help

beng

Moto Z Play System Update

Posted by beng Employee Feb 21, 2017

Yesterday, February 20th, Motorola began the rollout of a Security Manufacturer Release (SMR) for the Moto Z Play. Please see below for release notes and instructions on how to install this update. 

 

Moto Z Play SMR

 

Release Notes:

 

  • Build Number: MPNS24.104-49-10
  • December 2016 Android security patch

 

Please note: As this SMR is being progressively deployed over a longer period of time than previous updates, it may take longer than usual for it to be available for everyone.

 

 

Installing the Update

 

Please follow the instructions below to install a system update on your Moto Z Play.

 

  1. Go to Apps.
  2. Tap Settings.
  3. Tap About phone.
  4. Tap System updates.
  5. Tap Update Motorola software.
  6. If the update is available to you, you'll see a pop-up notification asking you to download. Tap Download.
  7. When the download is complete, tap Install now.
  8. After the software is installed, your phone will restart automatically.

 

If you run into any issues, please contact Republic Help

Starting on February 19th, we’re dropping the price of select Motorola phones for a limited time.

 

  • $50 Off the Moto Z Play
    $399 from 2/19 through 3/11
  • $50 Off the Moto G4 PLUS
    $249 from 2/19 through 3/18
  • $30 Off the Moto G4 32 GB
    $199 from 2/26 through 3/18
  • $20 Off the Moto G4 16 GB
    $179 from 3/12 through 3/25
  • $20 Off the Moto G4 PLAY
    $129 from 3/12 through 3/18

 

More information, including the terms and conditions of these offers, can be found on our Go Moto Blog post here.

 

If you have any questions about these offers, please post them here.

An update to the Republic Wireless app, version 3.10.1.2 was released today at 10%, although it usually takes several hours until it's available via the Google Play Store. We'll continue to release it in a staged rollout and, if all goes well, we expect to reach 100% by February 15, 2017.

 

This update is only for Republic 3.0 phones including:

 

  • Google Pixel and Pixel XL
  • Huawei Ascend 5W
  • Moto G4, G4 PLUS, and G4 PLAY
  • Moto X Pure Edition
  • Moto Z and Z Play
  • Nexus 5X, 6, and 6P
  • Samsung Galaxy J3, S6, S7, and S7 edge

 

The app update includes:

 

  • Various bug fixes and stability enhancements.

 

For instructions on how to update your Republic Wireless app, please go here.

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