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Republic Help Updates

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We have some news that we’re excited to share with you. But before we do, we wanted to thank you, our members. You trusted us and joined in our mission to change how cell companies provide service and treat their customers, and that means a lot to us.

 

Almost a year ago, we faced a substantial challenge. The costs associated with the $25 and $40 Republic 1.0 plans   were preventing us from being able to evolve our services for all of our members. After a lot of analyzing and researching on how to provide both value and sustainable costs, we ultimately decided to phase these plans out altogether on August 1, 2016 and that members on the Republic 1.0 plans would need to choose a new plan at that time.

 

While the Republic Refund 2.0 plans are a huge success for the majority of our members, we also know that they aren’t the best fit for some of our members, and that’s not okay. Like our members, our plans need to be flexible to fit everyone’s unique lifestyle. Some of you have been with us from the beginning, which we greatly value, so we’ve been working hard to find a way to earn your continued support.

 

We’re happy to share that we will not be asking you to choose a new plan on August 1, 2016. Instead, you can keep your $25 and $40 Republic 1.0 plans.

 

In order for us to keep our $25 and $40 Republic 1.0 plan options and maintain what all of our members value, we’ll need to remove cell data roaming for the Republic Wireless 1.0 plans - effective June 1, 2016. (For more info about the high cost of roaming data industry wide, please check out this article.) In case you’re wondering, you’ll still be able to send/receive calls, texts, and picture messages while in a roaming area.

 

If you’re one of our members that regularly uses cell data roaming, our Republic Refund 2.0 Plans may be a better fit for you. They allow you to use both roaming and on-network cell data, and get paid back each month for any cell data you don’t use. Since our announcement of the Refund Plans, we’ve saved our members over $3.4 million with credits back from their unused data. We even earned a near perfect score (a 9.8!) in PC Mag’s Reader’s Choice Awards for satisfaction with plan costs.

 

If you’re interested in the Refund Plans and want to try them out, follow these instructions. If not, that’s okay too, you can remain on the Republic Wireless 1.0 plans for any existing service line currently on the plan.

 

We hope this helps and we have more announcements coming that may help you make some decisions. Check out our What’s in Store for 2016 blog post for more info. We can’t wait to share everything with you!

 

Please see below for some FAQs, and you can also ask questions or comment here.

 

 

 

Data Roaming FAQs

 

Can I still use data roaming on the Republic Refund 2.0 plans?

Yes, data roaming on the Republic Refund 2.0 plans will remain unchanged.

 

 

When will my data roaming be turned off?

Data roaming for Republic 1.0 plans will be turned off on June 1, 2016.

 

 

Can I still make/receive calls, texts, and picture messages if I’m in a roaming area on the Republic 1.0 plans?

Yes, you’ll still be able to send/receive calls, texts, and picture messages when in a roaming area.

 

 

Will I still get 5 GB of native cell data on the Republic 1.0 plans and be eligible for the free pass?

Yes. Each monthly bill cycle, you get 5 GB of native cell data (non-roaming) to use. You’ll be eligible for a free pass if you haven’t gone over the 5 GB threshold within the previous six consecutive monthly bill cycles. For more info on this policy, please visit our Data Usage Policy.

 

 

I have a DEFY XT, does this policy change affect me at all?

These changes only affect the Republic 1.0 plans, so the only way this change will affect you is if you’re planning on upgrading your phone. If you’re planning on keeping the DEFY XT, then this change doesn’t affect you. For more information about the DEFY XT service plan, check out the Motorola DEFY XT Overview.

 

 

 

Republic 1.0 Plan FAQs

 

If I upgrade or replace my phone, can I still keep my Republic 1.0 plan?

If the replacement phone is a Moto E (1st or 2nd Gen.), Moto G (1st or 3rd Gen.), or Moto X (1st or 2nd Gen.), then a line of service currently on the 1.0 plan may remain on that plan. Upgrades to other phones will require a transition away from the 1.0 plan. New lines of service are not eligible for the 1.0 plan.

 

 

Can I still change plans twice per billing cycle if I remain on Republic 1.0 plans?

Yes. You can still change plans twice per billing cycle. The only part about the 1.0 plans that’s changing is we will be removing cell data roaming on June 1, 2016.

 

 

I'm on Republic 1.0 plans, does this affect the $5 and $10 plans?

The $5 and $10 plans on Republic 1.0 remain unchanged. The only time it may affect you, is if you change plans to either the $25 or $40 1.0 plans, you will not be able to use cell data roaming after June 1, 2016.

 

 

I left Republic because I didn’t think I would be able to keep my Republic 1.0 plan, can I come back and get my old plan back?

While we’d love to have you back, all new service lines are activated on our 2.0 plans. If you have any questions about this, please open a Help ticket.

 

 

I already changed to the Republic Refund 2.0 plans, can I change back to the Republic 1.0 plans?

Yes. If you’ve already changed to the Republic Refund 2.0 plans and would like to switch back to 1.0, you may do so one time. Please submit a Help ticket so we can manually switch you back once more.

 

 

If I want to try out the Republic Wireless 2.0 plans but don’t like them, can I change back to the 1.0 plans?

You may change back to 1.0 plans one time after May 5, 2016.

sarahd

New My Account Portal: Phase 2

Posted by sarahd Apr 28, 2016

As we mentioned in a previous post, we have a new My Account portal. For our first phase, we created the following features:

 

  • View service line information.
  • Cancel a service line.
  • View orders and invoices.
  • Update your email address, password or payment info.

 

 

Today, we're happy to announce the second phase of the new My Account portal:

 

  • Number transfers
  • Call Detail Records.

 

We've updated documentation with the added screenshots and tutorials. Please note the following changes to documentation:

 

The Number Transfer Guide and the Transfer My Republic Wireless Number to a Different Provider have been marked as outdated. They have been combined into a single document: Number Transfers.

 

Feel free to take a look around at the new added features. We hope you like it!

 

Thanks!

Another update for the Lollipop MR for the Moto E (1st Gen).  We have a fix for the WiFi issue and are now waiting for the latest round of Android Security patches to be integrated. Android issues security patches on a periodic basis, and based on timing, Android insists that these patches be integrated before being released.

 

We are inching closer….  We understand that this is a frustrating process, especially the lag between the G and X and now the E. The E has hardware and memory constraints that the other phones did not have, so it really is a unique case.  We are working as hard as possible to get this done because we want you all to be able to take advantage of the Adaptive Coverage updates announced in the last week.

 

As we have said, when we have a stable and functioning build, we will move on the next phase of the process.

 

We appreciate your patience, and we’ll publish another update in a couple of weeks.

 

As always, here’s the full back catalog of past updates:

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

We hope you enjoy your week.


As always, stay WiFi my friends.

We’ve noticed a lot of comments and questions in Community about phone battery life, especially post-Lollipop upgrade. In response, this Thursday April 28th at 3:00 p.m. EST, we’re hosting a webinar to help you understand the various factors that can affect your phone battery life. We’ll review some of the biggest culprits and discuss settings that you can change to optimize and extend your battery life.

 

Register to join us for this casual discussion and Q&A session.

 

Click here to pre-ask any questions you have about battery life. We can’t guarantee that we’ll answer them all, but we’ll do our best!

 

Thanks!

 

Bonded Calling Logo.png

 

As promised, here is our first weekly announcement. Read all about what Bonded Calling is and how it works over on PWK.

 

 

You can also check out our new Community doc Adaptive Coverage and our new WiFi Calling page for more info.

 

Please also feel free to leave your questions and comments here.

sarahd

What's in Store for 2016

Posted by sarahd Apr 13, 2016

republic3.0.jpg

 

We just posted a blog over on PWK about what's coming up in 2016. Check it out and feel free to discuss here on Community.

Here is the slightly overdue update for the Lollipop MR for the Moto E (1st Gen).  We are currently investigating a WiFi connectivity problem unique to this hardware and software combination that is causing issues in staying connected to a WiFi network when trying to place a WiFi call. This is holding up forward progress at the moment, and we are working to try and diagnose the root cause of the issue, so we can continue to run through the test suite.

 

When we have a stable and functioning build, we will move on the next phase of the process.

 

Unfortunately, these things are difficult to predict how long it will take to find and what will need to be done to fix the issue.  As we have said in previous bulletins, we have to make sure the build is of a high enough quality before we release it.  The team is focused on trying to get the build completed, but It is taking longer than expected, but we are continuing to work on it. 

 

We appreciate your patience, and we’ll publish another update in a couple of weeks.

 

As always, here’s the full back catalog of past updates:

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

We hope you enjoy your week.

 

As always, stay WiFi my friends.

 

We’re excited to announce that Republic has partnered with Affirm to offer financing towards the purchase of phones, accessories, and shipping! With Affirm, eligible members will be able to break up the cost of their purchase into 6, 12, or 18 month payments (rates from 10-30% APR) based on order total¹.

 

Along with these new financing options from Affirm, you may also notice a new look and feel to the checkout experience of our online store. Please review our step-by-step tutorial to see these updates in more detail.

 

We’ve also added a brand new document to our Knowledge Center that goes into full detail about our partnership with Affirm, how it works, and FAQs. You can review this new document here.

 

Here at Republic, we’re always working to make your purchasing experience better. We hope you like it!

 

Please feel free to leave your questions and comments here.

 

Thanks!

 

¹ Available terms and rates are based on your credit and purchase amount. Purchases under $50 can be paid within 30 days without interest. Purchases over $50 but less than $100 can be paid over 6 months, purchases over $100 but less than $150 can be paid over 6 or 12 months, and purchases of $150 or more can be paid over 6, 12, or 18 months with rates from 10-30% APR.

Since we released the last two versions of the Republic Wireless app (v. 2.1.1.2240 and 2.1.2.2246) on March 7, 2016 and March 29, 2016 respectively, we’ve received reports that some members have been unable to manually install the latest update. Members are reporting that they’re able to navigate to the Republic Wireless app in the Google Play Store, but nothing happens after accepting the update. 

 

While we’re still investigating the root cause of this condition, we’ve found a few workarounds to get your app updated.

 

 

 

 

Update All

 

If you have multiple apps that need to be updated in the Google Play Store, you can utilize the UPDATE ALL apps feature in the Google Play Store to update the Republic Wireless app.

 

To update all apps, please follow the steps below:

 

  1. Tap Apps.
  2. Tap Play Store.
  3. Tap the Menu icon (three stacked horizontal lines) in the top left corner.
  4. Tap My apps & games.
  5. Tap UPDATE ALL (this step may take several minutes depending on how many apps need to be updated).

 

 

Force Stop the Republic Wireless App

 

If you don’t have multiple apps with updates available, or are unable to get the app to update using the method above, let's try to manually close the Republic Wireless app and then retry the update.
To do this, please follow the steps below:

 

  1. Tap Apps.
  2. Tap Settings.
  3. Under Device, tap Apps.
  4. Scroll down and tap on the Republic Wireless app.
  5. Tap FORCE STOP.
  6. Tap OK in the pop up.


Next, you'll want to go into the Google Play Store and try to update the Republic Wireless app again following the steps found here.

 

 

Force Stop the Google Play Store

 

If the above options still don’t work, please try the following:

 

  1. Tap Apps.
  2. Tap Settings.
  3. Under Device, tap Apps.
  4. Scroll down and tap Google Play Store.
  5. Tap FORCE STOP.
  6. Tap OK in the pop up.


Next, you'll want to go into the Google Play Store and try to update the Republic Wireless app again following the steps found here.

 


Uninstall the Republic App

 

If the above options still don’t work, please try the following. Please note that uninstalling the Republic Wireless app will remove all of your data usage statistics in the Republic Wireless app, and will remove all of your saved WiFi network data (if you use the Republic Wireless app for WiFi management).

 

  1. Tap Apps.
  2. Tap Play Store.
  3. Typing into the search bar at the top right of your screen, search for Republic Wireless.
  4. Tap the Republic Wireless app in the list.
  5. Tap UNINSTALL.
  6. Tap OK in the popup window.
  7. After uninstall completes, tap UPDATE on the same Republic Wireless app screen.

 

 

If performing all of the above steps don’t work, please let us know by opening a Help ticket.

 

Thanks!

This afternoon, we've updated both the Republic Wireless app and the Republic Telephony apps to version 2.1.2.2246. There isn't much in the update, we're simply trying to fix the issue where members were unable to update the apps in the Play store.

 

Both app updates have been added in our Republic Wireless Release Notes document. For instructions on how to update both apps, please go to our Republic Wireless App document.

 

Thanks!

sarahd

We're listening...

Posted by sarahd Mar 29, 2016

Some of you may have seen some comments we made on social media and Community regarding the deadline for transitioning to the Republic Refund 2.0 plans, which was previously August 1, 2016, and when are new phones coming. We’re working hard on a lot of different projects, including looking at ways to keep the 1.0 plans and offer more phones, and we’ll provide more details as soon as we’re in a place where we can share them.

 

Please know that we are here and listening/reading your posts and comments. We know that you’re eager to learn more so you can plan around what’s coming. We really want to give you more info, but there are still a lot of things in motion. We wouldn’t want to complicate your plans even more by providing details now and then something changes later.

 

 

 

FB Post Grandfather Plans.png

 

 

We’ve also updated our Community documents to reflect these changes:

 

 

Thanks for reading!

 

Apologies for the tardiness on getting the report out this week.

 

We have been working on the bugs discovered in testing on the Lollipop MR for the Moto E (1st Gen), and will be getting another build from our partner soon.  As we progress and feel confident releasing dates, we will publish a schedule for you.

 

Until then, we’ll update you again in 2 weeks.

 

As always, here’s the full back catalog of past updates:

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

We hope you have a great weekend.


As always, stay WiFi my friends.

As promised, here is the next update in the series. 

 

As always, here’s the full back catalog of past updates:

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

We are down to our last major software update. 

 

Moto E (1st Gen.) - QA has uncovered several bugs that will require a new build, so we are currently waiting on that from our partner, and then we can re-test and continue progress.

 

Installation Progress

Moto E (2nd Gen.) -  We are currently seeing about 80% of the members with a Moto E (2nd Gen.) have updated. This update fixes the audio issue that was being heard on calls.

 

You can go download and install it immediately, or keep an eye out for the notification.

Detailed instructions are available here: https://community.republicwireless.com/blogs/republic/2016/02/25/moto-e-2nd-gen-emr-update

 

Look for another update on March 29th.


As always, stay WiFi my friends.

The Republic Wireless app has been updated today to version 2.1.1.2240. The app update includes:

 

  • Fixed issue where some outbound calls received "Unreachable number" error message in the dialer (Master Ticket 788907).

  • Fixed issue where outbound calls using Google Voice as the default calling app may show the wrong number in the dialer and call history (Master Ticket 738987).

  • Various bug fixes and stability enhancements.

 

If you need help updating your Republic app, please follow the instructions here.

 

Thanks!

sarahd

Voicemail Update

Posted by sarahd Mar 4, 2016

On March 8, 2016, we’ll be implementing a limit to how many voicemail messages you can have in your mailbox. We’re implementing this limit to ensure that our voicemail system is always running in tip top shape. Think of it as a little bit of spring cleaning.

 

Starting on March 8, you will be limited to no more than 500 voicemail messages in your mailbox. Most of you don’t have anywhere near that, but there were some members that had more. We’ve reached out to those individuals already to give them time to delete their messages.

 

 

Here’s what you need to know about this change:

 

  • Starting March 8, 2016, you can have no more than 500 voicemail messages in your mailbox.
  • If someone calls you and you have more than 500 voicemail messages, the caller will get a message advising that the mailbox is full and will not be able to leave a message.
  • Once a month, starting March 7, 2016, we’ll notify members via email who are expected to reach 500 messages within the next two months.

 


You might be wondering by now how many voicemail messages you have. You can check by following the steps below:

 

  1. Tap the Phone icon.
  2. Tap the Dialpad icon.
  3. Press and hold 1. This will automatically dial your voicemail.
  4. The voicemail service will then tell you how many new and saved messages you have. If you don’t have any new messages, press 1 to listen to your saved messages. You will then be told how many saved messages you have.

 

 

If you’d like to delete any of your voicemail messages, please review the following options:

 

  1. You can submit a Help ticket to have all but your most recent 50 messages deleted in bulk.
  2. You can manually delete your messages by following these instructions.

 

If you have any voicemail messages that you would like to export and save elsewhere, check out this article that provides instructions for how to save them onto your computer.

 

 

 

If you have any questions about this change, please let us know here.

 

Thanks!

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