Good afternoon, Community! As many of you are already aware from the chatter here and on social, Moto G’s started shipping this morning. As shipping starts, be aware of these two items below:
Refer a Friend service credits: Now that we’re shipping, you’ll start to see charges to your credit card. We realize that we created some confusion during the checkout process around how your credit will be applied. Refer a Friend credits are applied to your monthly membership fees, not your device, but our checkout page showed this:
To clear up any confusion, here’s what charges you should expect:
- One charge for the device(s)
- One charge for first month’s membership, minus the referral credit - for those of you on the $5 and $10 plans, the remaining service credit will carry over to future bills
- These two charges will likely be applied on the same business day
Be assured that the referral credit will be properly applied according to the terms of the program and the charges to your credit card will be accurate. We’re working to correct the issue quickly and we apologize for any inconvenience or confusion we may have caused.
Order status: In your My Account portal, your order status will say “Order successful” until your order ships. Once your order ships, it will change to “Completed" —unless you're upgrading to a new phone, in which case it won't change to "Completed" until you activate your new phone. You can track your shipment by clicking on the link under your order status or from the link provided in your shipping confirmation email.
As always, please leave your questions and comments here.