Submitted by Jessica on Thu, 06/28/2012 - 10:23am
Hey there. The republic is humming as we prepare to reopen our Beta this summer. It’s all hands on deck, and the community team has some exciting updates to share.
As you know, community has always been a defining element of republic wireless. Your level of participation and engagement in the republic community so far has been an inspiration for us. Over the last few months, we’ve invested in some big improvements in the community that will enable better performance and functionality for members. Here’s a look at what we’ve been working on.
More People. We’ve had a couple of awesome team members dedicated to supporting you and making sure you have accurate info on where we’re going (shout out to Tiggs, Figment and JKarras), but we’re going to need more support as our membership grows. You’ll notice some new faces (and content) as our community team expands. We’ve added more rw employees to our community team focused on improving the quality and frequency of communication.
A Better Platform. Drupal worked for the initial launch of the community, but we’ve realized that we need a more robust platform to support our needs moving forward. We’re happy to announce that we’ll be transitioning our community platform to Jive Software. Jive offers several benefits that’ll create an improved user experience for our members, including significantly improved search functionality for documentation, an easier process for connecting with friends in the community, and simplified sharing of information. We’re also choosing to customize a few elements of Jive to better integrate with our other systems for a more simple user experience with seamless transitions between the My Account portal, the website, and community.
So what does this mean for you? Migration of content and usernames from Drupal to Jive was not as simple as you might think. Many accounts weren’t created with the necessary information we needed for setting up profiles in our new system. So we’re working on a plan to make sure existing republic members have a chance to claim an identity. We know this might be an inconvenience, but in light of the functionality Jive will afford, we think it’s a change for the positive. Additionally, much of the content is outdated information from early Beta. We plan to bring over helpful content in documents and we’ll have a plan for making existing content read-only for a while so you can access things you might need.
Now, surely you have questions. We’ll do our best to answer based on the current plans. As always, please feel free to share thoughts, questions, and concerns in our community.