It's a little icy here today in NC, but we're keeping things warm by preparing for the OTA (Over The Air) update. We've got lots of news for you this week so without further ado:
OTA update: We're extremely happy to announce that we'll be releasing the OTA update to all single- and dual-band phones on Monday, January 28 around 6:00 p.m. ET. The OTA update will fix known issues such as hearing an echo on the DEFY XT and outbound calls over cellular or Wi-Fi not completing correctly. We'll also be releasing new features in My Account such as being able to see and track your personal Wi-Fi usage and additional 911 services for when Wi-Fi is available, but cellular isn't. Keep an eye on our community and your email on Monday for more detailed info.
Did you know? Curious about one particular discussion in our community and want to know when someone else has commented on it? You can follow individual discussions by clicking on + Follow on the top right hand side of every discussion page. Once a comment has been added, you'll receive an email notification. This allows you to keep up-to-date on the topics that only interest you. Want even more control? You can also personalize what type of email notifications you receive and when from your personal profile. Check out this document that explains how to change email notifications.
Refunds update: All refunds have been processed and most of you should've already received your refund or will shortly. There were a small number of folks that had to be processed manually and therefore are taking a little bit longer to receive their refunds. We're reaching out to these folks individually and will let them know when to expect their refunds. If you haven't received your refund yet and feel as though you should've, please contact our Republic Help team and we'll be happy to assist you.
Mobile Makeover contest: Are you a Wi-Fi kind of person and love Republic Wireless? Well, we're at it again giving away free phones and free service for six months. All you have to do is create a 30 second video of why you love Republic Wireless and why you need a mobile makeover. Post your video here on our Facebook page and stay tuned for winners announced everyday. You better hurry though, the last day to enter is January 29.
Thanks for reading everyone and we look forward to improving your service on Monday. Have a great weekend!
As always, please leave your comments and questions here.