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Republic Help Updates

105 Posts authored by: sarahd

You're all probably wondering why the new Community isn't up yet. During migration, we ran into a few issues that significantly delayed our original timeframe. Since our Community is so essential to our support model, we felt uncomfortable leaving it down any longer. We will be rescheduling the migration for a later date and time during non-business hours with minimal impact to Community. We apologize for the delay and appreciate your patience as we continue work with our partner to bring you the new platform.


Moto X (2nd Gen.) Price Drop

Posted by sarahd Jun 16, 2015


Starting today, Republic Wireless Moto X (2nd Gen.) phones are dropping from $399 to $299. This includes all configurations, with Moto Maker available for $349 + $50 rebate. Head over to our store for more details and to get yours.

As of this morning, the RW App puts the ability to manage plan changes for all lines into the hands of the account owner. Previously, plan changes needed to be done on each individual device. Learn about the new account management feature and how-to steps here.


To access this new feature, you need to be on the latest version of the RW app. If you're not on the latest version, you can update your RW app (it's always a good idea to keep it updated, anyway).


Moto X (2nd Gen.) System Update

Posted by sarahd May 19, 2015

Motorola has released an update to the underlying Kit Kat 4.4.4 build that affects the Motorola Moto X (2nd Gen) ONLY. More detail can be found in the official release from Motorola here. NOTE: This update doesn't impact Republic functionality or schedules for delivering Lollipop updates in the upcoming weeks and months.

Please install the update when you receive the notification on your device. The update will begin to roll out Wednesday, May 20, 2015 at 10:00 a.m. ET.

Starting today, we have changed our primary shipping method from FedEx to UPS. We're excited about this change because you should see shorter shipping timeframes and may even see lower shipping rates. For those of you that are signed up for FedEx Delivery Manager, UPS has their own delivery manager called UPS My Choice, so you may want to sign up for that to continue managing your own shipments.


We've also updated our Shipping document with the new UPS shipping timeframes and features. Check it out and let us know if you have any questions or comments here.


Republic Labs: Maestro

Posted by sarahd Apr 20, 2015



We just announced our first lab, Maestro. Check it out on PWK and feel free to discuss here.


Spamming Issues

Posted by sarahd Apr 15, 2015

As some of you may be aware, earlier this morning, we experienced multiple spam attacks in our Open Mic section. We took every action available to us to stop and further prevent them from happening again. The attacks seem to have subsided for the time being and we are closely monitoring the forums.


We are working with our platform partner to create a better solution for spam attacks. We are not alone in experiencing these issues, as other Communities that use the same platform are experiencing an overall increase in spamming over the last few months. It's also not just our platform, spamming is increasing throughout many Communities on the Internet.


We would like to thank all of you for your patience this morning as well as your continued patience as we work to resolve this issue as quickly as possible moving forward.


Website is Currently Down

Posted by sarahd Apr 3, 2015

We're currently experiencing issues with RepublicWireless.com, our online store and the My Account portal. Please follow our status page for updates. A discussion thread has also been started here.


Thanks for your patience as we work to resolve this issue.

We're currently investigating reports of issues with inbound and outbound SMS, MMS and calling on WiFi and Cell. Please stay tuned to our Status page for updates.

Howdy, Republic Community!


Since the launch of our rebooted blog, Phone. Wallet. Keys. (PWK), we've been brainstorming as to how we can continue to use this area (formerly known as the Republic Blog) to keep in touch with our Community members. Starting today, we're repurposing this area

to be your news feed for quick access to support-related content. We're going to simply name this area "Help Updates." Here, we’ll bring together help and operational updates from across the support channels provided below (for example, information on the latest app update. A new app version just started to release today!). You’ll see fewer posts here than previously and they’ll include things like summary links about critical updates as well as support-related PWK posts.

PWK is still going strong and will focus more on lifestyle based Republic content with new dynamic features, such as  subscription feeds and customizable content filters that let you decide what you want to read and how often. If you’re missing the Republic Wireless voice, don’t despair - we’re still talking! Head over to PWK to immerse yourself in all the things you love about Republic Wireless.


Meanwhile, in Community, we’ll continue to publish helpful information to keep you running smoothly. Here’s where you can find different types of Support information:


  1. System Status - If we’re having an outage or service issue, you’ll see it here.
  2. Health and Wellness - Track progress on known conditions.
  3. Release Notes - Details about operating system and RW App releases.
  4. Knowledge Center - Detailed documentation to help you use your phone and service.
  5. Open Mic (aka; Community) - Ask other RW members for help and advice.


To kick off this repurposed area, we just started to release a new app version today. There's not much in it other than some stability fixes, but you can check out the release notes here.


Thanks for reading, and we hope this newly repurposed Help Updates will keep you up to speed on support-related material!

Today, we're starting to roll out the next version of the Republic Wireless app, version The release will be rolling out to our member base throughout the week. Please see the release notes below as well as instructions on how to update the app.


Release Notes



  • Better Open WiFi dialog UX.
  • Better handling of billing date on data usage view.
  • Better handling of certain auto-authentication (captive portal) types.
  • Enhanced Open WiFi network prompting to optionally ignore specific networks.



  • Fixed several crashes


How to update your app


To update to the latest Republic app version, you can either tap on the notification you receive, which will take you to the Google Play store where you would then tap on Update, or you can check for updates by following these instructions. Keep in mind that app updates are rolled out throughout the week, so you might not see it available right away.


As always, please feel free to leave questions or comments here.


Keep on top of what's new and what's in the works at Republic Wireless! Read the January Republic Recap over on PWK and feel free to comment here.




One week ago, on December 5, 2014 at 7:05 a.m. EST, NASA’s newest Orion spacecraft successfully launched from Cape Canaveral Air Force Base in Florida. I was offered a rare opportunity by NASA Social to experience and witness the launch up close and personal with 149 other space enthusiasts.


I considered writing out all of the things I got to see and experience, but I realized that wouldn’t fully get across what this meant to me and what this means for all of us. So, instead, I wrote this:


I am writing this message to all space enthusiasts.

All nerds, scientists, doctors, lawyers, teachers and janitors.

To all brothers, mothers, fathers and sisters.

To your neighbor across the street, and the children playing at the park.

To the young, the old, the foreign and domestic.

This message is for everyone.


I ask all of you to take a moment out of your busy day.

Take a break from paying bills, arguing with your spouse,

Staring at that Excel spreadsheet or worrying about what to make for dinner.

Just take a moment to listen.

Listen to the gurgling of your coffee maker,

The jingling of your dog’s collar as he scratches behind his ear.

The pitter patter of your child’s feet scurrying down the hall,

And their angelic giggling as they hide, and you seek.

I even want you to listen to the absence of sound.


These are the sounds of life.

These are the sounds that sometimes go unnoticed

Because we are so focused on the everyday mundane tasks.

We forget that there were people here before us,

And that there will be people here after us.

Other brothers, other mothers, fathers and sisters.


We have all been on a journey together.

We have travelled millions of light years through space and time,

Witnessed catastrophic yet brilliant star collisions, spiraled through

Swirling black holes and suffocated through clouds of gas, fire and ice.

We have been nurtured and comforted in star nurseries

And held tightly until we finally found our way home to Earth.


As we grew from single-celled organisms to apes

And from apes to humans, something miraculous started to happen:

We became intelligent beings.

We discovered fire, invented the wheel, built pyramids

And monumental structures that still boggle our minds today.

We survived floods, fires, earthquakes, volcanoes and disease.

And still our minds grew curiouser and curiouser.


It seems, however, no matter what we did,

We were always looking up at the stars.

Always wondering where we came from and why we are here.

That journey began on April 12, 1961 when the first human was sent to space.

We changed that day.

We proved that we are willing to push ourselves beyond any obstacle,

Any task, no matter how challenging or how high the risk might be.


Even with all of the inventions, all the gadgets and technology,

Let us not forget our infinitely small beginnings.

Let us not forget that the reason we are here is not yet known to us.

And that we are but a speck of paint on the largest canvas known to mankind

On a clock that has only reached about a millisecond in time.


Space exploration isn’t only about advancements in technology,

It’s also about exploring ourselves.

The insights and knowledge we gain can be used

To improve the lives of each and every one of us.

To become a better species. To become a place that’s in

Perfect balance with the universe.

Knowledge isn’t power, knowledge is wisdom.


As I stood on the grass of the NASA Causeway, just moments before launch,

The atmosphere was buzzing with conversation and laughter.

It almost felt more like a cocktail party than a launch viewing.

Through the humming of the dozens of buses that lined the roadway,

I could hear muffled voices over the loudspeakers.

It was the Launch Control Center running down their checklist.

All I could hear was Go, Go, Go.


T minus 30 seconds and everything got quiet.

The buses turned off their engines, the streetlights dimmed

And the whole world seemed to stand still.

5, 4, 3, 2, 1

Orion’s engines ignite like a furious erupting volcano

“And Liftoff, the dawn of Orion and a new era of American space exploration.”


In the few short minutes it took Orion to reach space,

Listening to the thunderous rumbles of the rocket engines,

The clicking of hundreds of cameras and the gasps and cheers from the crowd,

I knew I had witnessed something more than myself,

Something more than all of us.


For me, the impact of this launch didn’t really hit me until later that night,

When I was looking up at the sky from the 5th floor balcony of my hotel.

The light from the nearly full moon illuminated the clouds in just the right way

To make them look like they were glowing. As the clouds floated softly

Through the night sky, I saw glimmers of the constellation Orion.


In that moment, I thought about how small we really are,

And how insignificant my own problems seemed to be.

It gave me hope that maybe one day,

We will all realize this too.


Thanks for reading! Please leave your questions and comments here.


P.S. Here’s the video I took of the launch (with my Moto X 2nd Gen. ;)) and you can also view my photo album here.


Universe.jpgThe universe. When most people hear that word, they think of planets, moons and stars. But have you ever really sat there and pondered about its vastness? It’s pretty much impossible to wrap your head around how large it really is. Our galaxy alone is ~100,000 light years in diameter (that’s 5,878,499,810,000 miles across!) and contains anywhere from 100-400 billion stars. And that’s just our galaxy. There are roughly 100 billion galaxies in the observable universe. We are but a speck of paint on the largest canvas known to man.


Really puts things into perspective, doesn’t it? It’s for this reason that I am in complete awe of all things universe related, like space exploration. Lucky for you, that means you get an exclusive, behind-the-scenes look into my latest adventure:  Live coverage of the maiden launch of NASA’s Orion Spacecraft that will take astronauts farther into space than ever before.



Photo Credit: HubbleSite



Join us, tomorrow, December 3rd, for a live multi-media tour of NASA’s facilities over on our Instagram page. All leading up to the launch of Orion December 4th, 2014 at 7:05 a.m. EST. Republic Wireless (and you!) will be there to watch history being made. For its first mission, the unmanned Orion will orbit the earth two times at up to 3,600 miles above the surface of the earth before splashing back down in the Pacific ocean. Loaded up with sensors, the spacecraft will be put to the test through solar radiation zones and temperatures up to 4,000 degrees Fahrenheit during reentry at 20,000 mph.




Saturn V Rocket.jpg





For anyone that knows me, they quickly become aware of my obsession with space and that this is a dream come true. I’ve also been to Kennedy Space Center three times (so far) and have toured the Vehicle Assembly Building, the Launch Control Center and Launch Pad 39A, which is where most of the Apollo missions were launched from. Last year, I witnessed my first launch on December 3, 2013. SpaceX’s Falcon 9 rocket carried a SES-8 communications satellite into orbit as its payload. I can’t even begin to tell you how exciting it is to watch a launch from the historical Cocoa Beach pier, so I’ll just share a video of it instead

















I follow NASA, SpaceX, Elon Musk, Space.com…(you get the picture) on social media. Back in October, NASA Social announced an opportunity of a lifetime: Witness History: Preview Orion’s First Flight Test Launch in Florida. Up to 150 selected participants would have the opportunity to attend a two-day event covering the first launch of the Orion Spacecraft on Exploration Flight Test-1. Participants get to take a behind-the-scenes tour of the facilities on Kennedy Space Center and the Cape Canaveral Air Force Station, hear about the missions and goals from NASA engineering teams, meet and interact with astronauts and members of the NASA social media team. And, of course, view the launch of the Delta IV heavy rocket carrying the Orion spacecraft. Suffice it to say, I applied and was chosen as one of the 150 participants!






Orion VAB.jpgThe Orion Crew Exploration Vehicle, originally created under the Constellation Program in 2005, was to support the International Space Station with both cargo and crew, as well as further exploration of the Moon and Mars. In 2010, the Constellation Program was canceled. The Orion spacecraft was renamed as the Orion Multi-Purpose Exploration Vehicle in 2011 under the space policy of the Barack Obama administration. Weighing in at 46,848 lbs, the Orion spacecraft is designed specifically for beyond Low Earth Orbit human exploration of asteroids, the Moon and eventually Mars.





Photo Credit: NASA Facebook



We’re more than thrilled to be able to share this historic moment with all of you. Follow along with us on Instagram as I tour the facilities, meet astronauts and witness the launch that will change the course of human deep space exploration. And, as a bonus, I’ll have our latest and greatest phone, the Moto X 2nd Gen. to capture all of the events. Please also feel free to share your own comments here.


P.S. Fun fact: For our previous phone launches, we codename our phones for privacy and security reasons. All of them, so far, have been named after space programs (Mercury, Gemini and Apollo). The Moto X 2nd Gen. was codenamed Apollo II. So, in essence through the transitive property, Republic goes to space!

We’ve talked a lot this week about collaboration, either in other companies we admire or within Republic. Working together as a team to come up with a creative solution is a way of life for us. It’s in our DNA. It’s for this reason that we created the Community and the Think Tank. We want to extend our spirit of collaboration with our members. Just like ajmaphone pointed out earlier this week in his blog about Tesla, sharing an idea with many can only improve it for the greater good.


DSC03004wtmk.jpgWe fully recognize that we have some pretty smart and knowledgeable members in our Community. Some of them spend large amounts of their time helping other members, just because they want to. They embrace the same collaborative philosophy that we do and want to help make Republic even better for everyone. It’s for this reason that we’ve given some of our members their own personal blog. It’s a way for them to share with the rest of Community what they’ve learned and how it can improve your experience with Republic.


In time, we’ll share all of our member’s personal blogs with you, but today, we’d like to highlight carlh's most recent blog about an offline navigation app that doesn’t use any cell data. With our recent Data Roaming Policy change, and the cost of cellular data rising in general, this couldn’t have come at a better time. When we announced the policy change, navigation was one of your biggest concerns. Nobody wants to feel lost or helpless while out traveling, including myself.


Carlh has tested several different types of offline navigations apps, but strongly recommends a new one offered through Nokia called HERE. While still in Beta, carlh explains that it’s already better than most of the other free or inexpensive offline navigation apps out there. It includes turn-by-turn directions and you can search for an address or a point of interest. And, the best part about this app is it’s free! So, check it out, give it a try and let us know what you think. Or, tell us about other offline navigation apps that you’ve tried. I know I’m going to give it a try the next time I travel.


Thanks for reading!

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