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Republic Help Updates

162 Posts authored by: sarahd
sarahd

Moto G (3rd Gen.) Price Drop

Posted by sarahd Sep 19, 2016

Happy Monday everyone! 

 

As of today, the price of the Moto G (3rd Gen.) has be reduced. The 16GB version is now $179 (down from $229) and the 8GB version is $159 (down from $199). You can check out the new prices and make a purchase on our website here

 

Thanks for reading!

For those of you that are using or plan to use a Samsung phone, we ask that you please not use the default messaging app that comes on your phone, Samsung Messages. That app is currently unsupported on Republic Wireless because when you send a text message to someone using that app, instead of showing your Republic Wireless phone number, it shows an alternate number. This can cause confusion for the people you’re sending messages to as they’ll see a phone number they don’t recognize and won’t be sure who it’s from.

 

 

 

 

 

What do I have to do?

 

  1. Change Your Default Messaging App 
    Open the Google Messenger app and it will prompt you to select it as the default messaging app. If it doesn't, you can follow these instructions to set Google Messenger as your default messaging app. If you don't have Google Messenger installed, there are instructions at that link on how to do that as well. 

  2. Replace the Samsung Messages App on Your Home Screen
    The Samsung Messages app will show unread message counts and ask you to enable it as the default messaging app unless you remove it from your Home screen. This can be confusing since you won't be able to use this app anyway. It's best to remove it from your Home screen altogether.

    Please follow the instructions below to remove the Samsung Messages app from your Home screen and add the Google Messenger app instead:

 

 

Detail Images

(click to enlarge)

Follow the step-by-step tutorial
1.

Select Messages App

 

Press and hold the  Messages app.

2.

Drag to Remove

 

After you press and hold the Messages app, the screen will change and you'll see a Remove icon at the top left of your screen.

 

Drag the  Messages app overtop the  Remove icon and let go. This will remove the app from your Home screen. 

3.

Open the Apps Drawer

 

Tap  Apps.

4.

Select Messenger

 

Press and hold the  Messenger app.

5.

Drag to Home Screen

 

After you press and hold the Messenger app, the screen will change and you'll see your Home screen.

 

Drag the  Messenger app to where you want it on your Home screen and let go. 

 

 

 


 

 

 

FAQ

 

Why can’t I use Samsung Messages?

The Samsung Messages app sends messages from your alternate number, which is a number that we use internally to route your calls and texts, and is different from your Republic Wireless number. We’re currently working with Samsung to integrate the Samsung Messages app with Republic Wireless as soon as possible.

 

 

What happens if I keep using Samsung Messages?

If you use Samsung Messages, your text messages will continue to come from an unrecognized telephone number and you’ll be reminded to switch to Google Messenger every time you receive a message (when Samsung Messages is set as your default messaging app).

 

 

How do I know what my correct telephone number is?

Tap on the Republic Wireless app to see your telephone number displayed at the bottom of the screen.

 

 

Thanks for your patience as we work with Samsung to integrate the Messages app into our Republic app. If you have any further questions or need additional help, please feel free to ask them here

An update to the Republic Wireless app was released yesterday evening at 100% (keep in mind it usually does take several hours until it is available via the Google Play Store). Last week, we released version 3.7.0.142 as a staged rollout. We reached 50% rollout yesterday when we received word of an issue affecting some users after a Google Play services update. In order to correct this issue, we released a new version as quickly as possible. This new version includes the same release notes as the previous one plus the fix for the new Google Play services update. 

 

This update is only for Republic Wireless 3.0 phones and includes the following:

 

  • Detect usage of Android Nougat's Data Saver feature.
  • Fix for voicemail greeting playback.
  • Fix for blank screen sometimes shown during activation.
  • Fix for icon rendering issue on some phones.
  • Fix for blank caller ID in visual voicemail when the call was received from a restricted number.
  • Various stability improvements.

 

 For instructions on how to update your Republic Wireless app, please go here.

 

Thanks, and have a great day!

 

 

 

 

KEY FEATURES


  • 1.4Ghz Quad Core processor
  • 8MP rear camera with LED flash
  • Wide angle 5 MP front-facing selfie camera
  • MicroSD card slot up to 128GB

 

 

 

 

 

 

We're excited to announce that beginning today, September 15, 2016, you can now bring a Moto G4 PLAY to Republic Wireless. The reason why we're so excited is because for the first time ever, we're able to support a phone on the same day it's released by the manufacturer. 

 

This phone has some great features and Motorola is calling it "More phone. More fun. Affordable as ever." Here are some of the specs for this new phone, but you can find full tech specs plus pricing on Motorola's website. Don't forget to get your Republic Wireless SIM card as well!

 

Let us know if you have any questions or comments here

 

 

BASIC INFORMATION

 

AVAILABILITY


September 15, 2016

OPERATING SYSTEM


Android™ 6.0 Marshmallow®

CAPACITY


Memory ROM 

16GB with MicroSD slot that supports up to 128GB expandable memory (sold separately)

 

Memory RAM

2GB

 

PROCESSOR


Chipset

Qualcomm® Snapdragon™ 410

 

Processor Speed

1.4GHz Quad Core

 

Graphics Processor

Adreno 306 

BATTERY


Built-In rechargeable lithium-ion, 2800 mAh

DISPLAY


5.0" FHD (720x1280) TFT

 

 

CAMERA


Rear

8 MP

 

Front

5 MP

CELLULAR NETWORK


GSM

WATER RESISTANCE


Water repellant nano-coating

sarahd

Wi-Fi+ App Update

Posted by sarahd Sep 13, 2016

Some of you may or may not be aware of an app that was created in 2012 for our DEFY XT users called the Republic Wi-Fi+ app. This app was created to help users find, connect and manage WiFi networks.

 

We wanted to let you know that the WiFi+ app will no longer be supported nor distributed on the Google Play Store due to the underlying platform this app relies on being shut down by early next year.

 

If you have a current version of this app, you’re free to continue using it, but functionality will stop sometime early next year.

 

If you have any questions, please feel free to ask them here or contact our Help team.

 

Thanks for reading!

Today, we’re excited to announce a special deal from our friends at Samsung. For a limited time, when you buy a Samsung Galaxy S7 or Samsung Galaxy S7 edge, you qualify for a Gear VR or a 256GB memory card for your phone.

 

Here’s how it works:

Purchase a Samsung Galaxy S7 or S7 edge from Republic Wireless. Once you receive your phone, visit SamsungPromotions/TryOnTheFuture starting on September 8, 2016, to redeem your offer. You must have your phone's MEID and your Republic phone purchase receipt in order to enter. Fill out the online claim form, upload an image of your receipt, and select your gift. Once your offer claim form is approved, you’ll receive a confirmation email for your gift. You'll receive your Gear VR or 256GB memory card within 12 weeks from Samsung.

 

This promotion runs until October 9, 2016. Supplies limited. Terms and Conditions apply. Full details are available here.

 

Please note that this promotion, including redemption and fulfillment, is being run by Samsung, not Republic Wireless.

 

All entries, questions, and requests should be directed to Samsung here.

 

If you have any questions for us, please feel free to leave them here

 

Thanks for reading!

An update to the Republic Wireless app was released today at 1%, although it usually does take several hours until it is available via the Google Play Store. We're starting at a 1% roll out since this is our first big release since the launch of the Republic 3.0 app. We'll monitor its progress with the aim of a 100% roll out by September 15, 2016.

 

This update is only for Republic Wireless 3.0 phones and includes the following:

 

  • Detect usage of Android Nougat's Data Saver feature.
  • Fix for voicemail greeting playback.
  • Fix for blank screen sometimes shown during activation.
  • Fix for icon rendering issue on some phones.
  • Fix for blank caller ID in visual voicemail when the call was received from a restricted number.
  • Various stability improvements.

 

 For instructions on how to update your Republic Wireless app, please go here.

 

Thanks, and have a great day!

The winner has been chosen and emailed! Please join us in congratulating:

 

We’re happy to announce that we’re now supporting Android Nougat (v. 7.0) for Nexus 5X by LG and Nexus 6P by Huawei! If you currently have either of these phones, when you install the Nougat upgrade it will now work with Republic. If you purchase these phones somewhere else, you’ll now be able to activate them with us as well when running Nougat.

 

In our testing, we discovered a couple of minor issues that will be fixed with the next release of the Republic Wireless app, which we’re currently working on. Please see below for more info on these two issues:

 

  1. Data Saver Feature Blocks the Republic Wireless App.  
    If this feature is turned on and our app isn’t whitelisted, calls and messages will be degraded and/or non-functional. You can either whitelist our app manually or you can wait until we release the next version of our app, when we’ll send you a notification to easily whitelist our app from Data Saver. To whitelist our app manually now, tap Apps → Settings Data usage Data saver Unrestricted data access scroll to Republic Wireless and tap to enable the switch.

  2. App Usage Details in the Republic Wireless App.
    Nougat users will see individual app usage as "0” when looking at the app usage counters with the Republic app's cell data report. When we release the next version of the Republic Wireless app, you’ll instead be taken to the native Android data usage in Settings when tapping on individual app data. 
    Note: This issue can also occur if you're on Android Marshmallow and you've installed the April or newer Android M Security Patch. 

 

We hope you’re as excited as we are to be able to support a new operating system at the same time as when the manufacturer (or Google in this case) releases it. As more manufacturers for Republic phones make Android Nougat available, we’ll announce here when we’ll begin to support them.

 

Please let us know your questions and comments here.

 

Thanks for reading!

Today, August 22, we’ll begin the Lollipop 5.1 soak for 1% of Moto E (1st Gen.) users. If all goes well with the soak, we’ll release to production at 100% on August 30, 2016. Please follow the steps in this guide for downloading and installing the update.

 

Once we’re ready to release to all Moto E (1st Gen.) users, the system update will be optional. Meaning, you don’t have to install this update if you don’t want to. We’re setting it up this way because you could have a limited amount of space in your phone and upgrading to Lollipop will take up a good bit of space on your phone. However, there are several important fixes in this update as well. This is why we’ve made it optional, we wanted you to have ability to choose what you would like to do.

 

If you've enabled moving apps to your SD card using these instructions, you won't be able to utilize the same instructions after you've installed Lollipop. You can still move apps to your SD card, but you'll be limited by the permissions of each app, meaning not every app can be moved to the SD card. 

 

 

 

 

 

 

Release Notes

 

In addition to Motorola’s Lollipop release notes (including Stagefright), we’ve added some important updates:

 

 

 

 

Before You Update

 

As we mentioned above, you could have a limited amount of internal storage on Moto E (1st Gen.) phones prior to the Lollipop 5.1 upgrade. We recommend doing a factory reset prior to installing the system update. Please follow the steps below prior to installing the update.

 

Check the amount of available space on your phone.

Your phone will need enough space to download and install the update. This update is around 378MB to download, but you’ll need to have at least 850MB of space available in order for your phone to run properly.

 

To check how much space you have:

 

  1. Tap Apps.
  2. Tap Settings.
  3. Tap Storage.
  4. The amount of free space is listed under Available.

 

Back up your files.

Prior to installing an update, it's a good idea to back up all your photos, videos and other files just in case. You can either transfer everything to your computer or you can back up photos and videos on Google by syncing them to the cloud.

 

Clear your phone's cache.

If you don’t plan on performing a factory reset, you can clear your phone’s cache to help clear some room. When you download the update, it's stored in your phone's cache so it's important that there is enough space. See Clearing the Cache (KitKat) for instructions.

 

Factory reset your phone.

This will put your phone back to its original factory state, and will erase all personal data on your phone, and will free up as much available storage space as possible. Make sure you’ve followed the above steps to back up any personal info prior to performing a factory reset. Once ready, follow these instructions to perform a factory reset.

 

Charge your phone.

Plug your phone in to charge, or make sure your battery is at least 50% charged before installing system updates. See Charge My Phone for more info.

 

Connect to a WiFi network.

Your phone must be connected to WiFi to install system updates. See WiFi (Lollipop) for more info.

 

 

 

Installing the Update

 

If you’re part of the soak, you should receive a notification on your phone letting you know there is an update ready to download and install. If not, you can check your phone’s settings to see if one is available. Keep in mind that the release for this update starts with 1% of Moto E (1st Gen.) users for the soak (randomly selected) today (August 22), and the remainder will receive the update on August 30, so please be patient. Since the update is optional for the full release on August 30, you won’t receive a notification. For step-by-step instructions for either scenario, please go here.

 

If you've checked your settings to see if an update is available for your phone and there isn't one available, please check the following two apps to make sure they are on the most up to date version. If they are both up to date and you're still unable to download the update, please open a Help ticket.

 

 

 

 

After you Update

 

Because this phone has 4GB of internal storage, and due to the larger size of the Android Lollipop operating system, your phone will have less available storage space for apps and data than in the previous Android version. After all the Lollipop default apps are updated by the Google Play Store to the latest versions, you should have about 450MB of available storage space, not counting any additional apps or media you installed, and not counting any cache contents. Since this Moto E is capable of expanded storage using an SD card, we recommend that you install an SD card, and as needed store your media and apps on the SD card.

 

For information on installing and using an SD card in the Moto E, see these instructions.

 

We also recommend that you clear the cache again after the update is complete. See Clearing the Cache (Lollipop) for instructions. You may consider doing this periodically if your available storage space gets low.

 

 

 

Troubleshooting/Getting Help

 

If you run into any issues after installing the update, try restarting your phone by turning it off, and then back on again. You may also want to double check that you have enough available space on your phone. You should have at least 850MB of available space on your phone in order for it to run properly.

 

To check how much space you have:

 

  1. Tap Apps.
  2. Tap Settings.
  3. Tap Storage.
  4. The amount of free space is listed under Available.

 

If you don’t have enough space for the update:

 

  • You can make some room by backing up your files on your computer.
  • Photos and videos can be synced to your Google account by following the instructions here.
  • You can move some apps and/or files to your SD card by following instructions here.

 

If you still require additional help, please feel free to open a Help ticket. You can also leave your questions or comments here.

An update to the Republic Wireless app was released today at 100%, although it usually does take several hours until it is available via the Google Play Store. This update is only for Republic Wireless 3.0 phones and includes stability improvements. For instructions on how to update your Republic Wireless app, please go here.

 

Thanks, and have a great day!

sarahd

#MyDreamPhone Sweepstakes

Posted by sarahd Aug 15, 2016

 

 

We’re super excited about our recent launch of nine new smartphones and our new Bring Your Own Phone (BYOP) feature. To celebrate, we’re offering the chance to win any phone of your choice, plus a year of free phone service! We’re calling it the #MyDreamPhone sweepstakes.

 

Here’s what one Grand Prize winner will get:

 

  • A new phone of your choice from Republic (Samsung, Nexus, Moto)
  • A case & charger
  • 12 months free 4G LTE service with 4GB of data
  • $100 Google Play Store gift card
  • A Republic t-shirt and lanyard

 

That’s a $1500 value!

 

How to Enter:

From August 15-28, 2016, sign up for our sweepstakes using our sweepstakes widget over on our PWK webpage or Facebook page, check the appropriate box to agree to our terms, and you’re all set.

 

How to get Extra Entries:

 

  • Follow us on Twitter for 1 extra entry.  
  • Like us on Facebook for 1 extra entry.
  • Share our sweepstakes with friends. Each friend you signup on Facebook, Twitter, or email using your sweepstakes link gets you 1 extra entry (max. 10 referrals) and a bigger chance you’ll be selected the winner.   

 

We’ll announce the winner on August 29, 2016 right here on Community at 10:00 a.m. ET and through our social networks.

 

For a full list of the sweepstakes terms and conditions, please go here. If you have any questions, please go here.

 

Thanks for reading and good luck!


BYOP is Here.gif

 

 

 

We're excited to announce that beginning today, August 11, you may now purchase a Republic Wireless SIM card so that you can bring your own approved phone to Republic. To purchase a Republic SIM card, go to our Bring Your Own Phone (BYOP) web page.

 

Also today, we're offering free SIM cards, just pay shipping and taxes (discount applied during checkout). Sale ends at 9:00 a.m ET on August 12, 2016 or while supplies last. Offer is limited to the first four SIM card kits per order. All additional SIM card kits can be purchased at $5 each.

 

Please feel free to leave your questions and comments here.

 

Happy SIMming!

An update to the Republic Wireless app was released today at 100%, although it usually does take several hours until it is available via the Google Play Store. This update is only for Republic Wireless 3.0 phones and includes stability improvements. For instructions on how to update your Republic Wireless app, please go here.

 

Thanks, and have a great day!

An update to the Republic Wireless app was released today at 100%, although it usually does take several hours until it is available via the Google Play Store. This update is only for Republic Wireless 3.0 phones and includes the following:

 

  • Better handling of Cell Data On/Off setting
  • Fix for inbound call WiFi call crash when RECORD_AUDIO permission is missing
  • Various stability improvements

 

For instructions on how to update your Republic Wireless app, please go here.

 

Thanks, and have a great day!

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