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Republic Help Updates

125 Posts authored by: sarahd
sarahd

New My Account Portal

Posted by sarahd Feb 4, 2016

Back in November of 2015, we announced that we were testing a new version of the My Account portal. We then had to remove the new portal due to a technical glitch. We have since resolved the technical issues and are rereleasing the new portal again today.

 

Before we get into the details of the new portal, we wanted to give you a little background as to why this new portal is so important. To get the full story, we talked to LesJ from our Development team and MatthewB from the User Experience team.

 

From a technical perspective, LesJ said, “If we were going to move forward with the portal, we were going to have to rebuild it from scratch." The previous portal architecture was written with a framework we no longer use, so in order to enable new feature development, we rebuilt the portal in the same architecture that our website is built on. With this foundation in place, we’ll be able to spin up new features more quickly and easily moving forward.

 

From the UX perspective, MatthewB has been studying our users for two years and knows that what is important for our users’ experience is building the relationships between the user, phone, and service. This portal redesign brings these three components together in the user views. While not all the actions are available yet, the changes being rolled out today give us the framework to build in rich account management features in the future.

 

So while you may not notice any new features right now, this new architecture will give us the ability to not only add new features to the portal, but we will be able to do so more quickly and efficiently going forward. Go team!

 

Here’s a preview of what we’ve been working on. The legacy portal will remain fully functional until all tools and features have been moved to the new one.

 

 

 

Manage Service Lines.png

 

 

 

In the new portal, you can:

 

  • View service line information.
  • Cancel a service line.
  • View orders and invoices.
  • Update your email address, password or payment info.

 

To get access to the new portal, there is a banner at the top of the current portal after you sign in. Click on Check it out and you'll be directed to the new portal.

 

New My Account Portal Banner.png

 

The new portal is pretty intuitive, but just in case you need step-by-step instructions, we've added tutorials to the following existing documents.

 

For future reference, we're calling the original portal, the Legacy Portal and the new portal, the New Portal in documentation.

 

 

We hope that you like the new portal and we'll continue working to add new features.

 

Thanks for reading!

Today, January 11, we’ll begin the Lollipop 5.1 system update soak for 5,000 Moto X (1st Gen.) users. If all goes well with the soak, we’ll release Lollipop 5.1 to production in 20% increments starting on January 20, 2016. Please follow the steps in this guide very carefully when preparing for, downloading and installing the update.

 

  • Updated On January 20, we began rolling Lollipop 5.1 to 20% of Moto X (1st Gen.) users.
  • Updated On January 25, we released Lollipop 5.1 to an additional 20% of Moto X (1st Gen.) users.
  • Updated On January 26, we released Lollipop 5.1 to an additional 20% of Moto X (1st Gen.) users.
  • Updated On January 27, we released Lollipop 5.1 to an additional 20% of Moto X (1st Gen.) users. - As of today, all users can manually download the update.
  • Updated On January 28, all Moto X (1st Gen.) users have received an update notification and can access the update.

 

Release Notes

In addition to Motorola’s Lollipop release notes (which includes the Stagefright Security Vulnerability patches 1 and 2), we’ve added some important updates:

 

Screenshot 2016-01-28 at 3.36.42 PM.png

 

 

 

 

 

 

Before You Update

Before you download and install Lollipop 5.1, there are some things you need to know and prepare for. The following items will help to ensure that your update goes as smooth as possible:

 

  1. Make sure you have the latest update on your phone.
    In order for you to be able to install Lollipop 5.1, you need to have the most recent software version on your phone (
    Software Version: 212.154.2.ghost_row.RepublicWireless.en.US). Please follow the below steps to check which software version you currently have:

    1. Tap Apps.
    2. Tap Settings.
    3. Scroll to the bottom and tap About phone.
    4. Scroll to the bottom and under System version, it should have 212.154.2.ghost_row.RepublicWireless.en.US. If it doesn't, then you'll need to check for additional system updates by following these instructions.

  2. Make sure your Republic app is updated.
    You’ll need to be on the most up to date version of the Republic Wireless app. You should already be on the latest version, but if not, you can go to the Play Store on your phone to check:

    1. Tap Apps.
    2. Tap Play Store.
    3. Tap Menu in the top left corner.
    4. Tap My apps & games.
    5. Scroll until you find Republic Wireless and tap on it.
    6. Tap Update. (Note: If you don’t see an Update button, then you’re probably already on the most up to date version 2.1.0.2157).

  3. Check the amount of available space on your phone.
    Your phone will need enough space to download and install the update. This update is around 682MB, but you’ll need to have at least 850MB of space available in order for your phone to run properly.

    To check how much space you have:

    1. Tap Apps.
    2. Tap Settings.
    3. Under Device, tap Storage.
    4. The amount of free space is listed under Available.

    If you don’t have enough space for the update, you can make some room by backing up your files
    on your computer. Photos and videos can be synced to your Google account by following the instructions here.

  4. Back up your files.
    Prior to installing a new operating system, it's a good idea to back up all your photos, videos and other files just in case. You can either transfer everything to your computer or you can back up photos and videos on Google by syncing them to the cloud.

    If you've encrypted your phone, you have a higher chance that you'll have to perform a factory reset after installation. Please back up all of your files prior to installing the update.
  5. Clear your phone's cache.
    When you download the update, it's stored in your phone's cache so it's important that there is enough space. See Clearing the Cache (KitKat) for instructions.

    Make sure to clear your cache before you download the update. If you clear your cache after you download the update, you will remove the update and won't be able to get it back until it's been released to everyone.

  6. Charge your phone.
    Plug your phone in to charge, or make sure your battery is at least 50% charged before installing system updates. See Charge My Phone for more info.

  7. Connect to a WiFi network.
    Your phone must be connected to WiFi to install system updates. See WiFi (KitKat) for more info.

  8. Make sure your phone isn't rooted.
    Operating system updates are designed to work with the phone's original software. If your phone is rooted or modified, we can't guarantee that the update will work properly or be able to predict its effect on your Republic phone. See Rooting and User Modification for more info.


 

 

Installing the Update

You should receive a notification on your phone letting you know there is an update ready to download and install. If not, you can check your phone’s settings to see if one is available. Keep in mind that the release for this update starts with 5,000 users for the soak (randomly selected) on January 11, and the remainder will be staggered starting January 20, so please be patient. For step by step instructions for either scenario, please go here.

 

Since this update is upgrading to a new operating system, it’s going to take at least an hour before it’s all done, so make sure you install it when you have some downtime and don’t need your phone. You could download and install it before you go to bed, for example.

 

Make sure to clear your cache before you download the update. If you clear your cache after you download the update, you will remove the update and won't be able to get it back until it's been released to everyone.

After Installing the Update

Once installation is complete, you’ll be taken to your Home screen. It seems like the installation is done, but it’s actually not, there are some processes still working in the background that you can’t see. Give it 30 minutes to an hour before you do anything else. You can go to the Google Play Store and see if there are still apps updating. If they are still updating, leave your phone alone until everything is done updating. If you don’t wait, your phone may be sluggish and may have issues with calling/messaging.


Once you’ve waited the 30 minutes, you’ll need to update the Republic Telephony app in order to activate the cellular side:

 

  1. Tap Apps.
  2. Tap Play Store.
  3. Tap in the Search bar at the top and enter Republic Telephony. It should come up as type it, the icon looks like this: Republic Telephony App Icon.png
  4. Tap Republic Telephony.
  5. Tap Update or Install. (Note: If you don’t see an Update button, then you’re probably already on the most up to date version 2.1.0.2178).

 

Tip: Once you've updated/installed the Telephony app, ensure that you can make/receive calls via cellular.

 

 

 

Troubleshooting/Getting Help

If you’ve followed along with everything in this update and you’re still experiencing sluggish behavior or the inability to make/receive calls and messages, please try the following:

 

Calling and/or Messaging Issues

If you're having issues with calling or messaging after updating to Lollipop 5.1, you're likely experiencing the issue because the Republic and Telephony apps aren't up to date. Please see the steps below to double check that they are up to date and on the current version:

 

Check the version of your Republic Wireless app.

 

  1. Tap Apps.
  2. Tap Republic.
  3. On the YOUR PHONE INFO screen, look under your phone type where it says App Version. Next to it, it will either say Up to date or Click to update. If it says Click to update, tap it and you'll be taken to the Google Play store.
  4. Tap Update once in the Google Play store. The latest version is 2.1.0.2157

 

 

Check the version of your Republic Telephony app.

 

  1. Tap Apps.
  2. Tap Play Store.
  3. Tap in the Search bar at the top and enter Republic Telephony. It should come up as type it, the icon looks like this: Republic Telephony App Icon.png
  4. Tap Republic Telephony.
  5. Tap Update or Install. (Note: If you don’t see an Update button, then you’re probably already on the most up to date version 2.1.0.2178).

 

 

Once you've verified that you're on the most up to date Republic app versions, please do the following:

 

  1. Open your dialer by tapping the Phone icon from your Home screen.
  2. Tap the Keypad icon.
  3. Enter * # * # 8647 # * # * (there's no need to tap send).
  4. Wait about a minute; if the solid arc does not appear in your notification bar at the top of the phone, please power the phone off and back on.
  5. Ensure your phone is still connected to WiFi and has a solid arc.
  6. Perform a Profile Update.
  7. Try booting your phone in Safe Mode (Lollipop).
  8. If your issue is still unresolved, a Factory Reset (Lollipop) is recommended (this will erase all data on your phone).
  9. If your issue is still unresolved, please open a Help ticket from your phone by going to the Republic app -> Tap the Question Mark -> Tap Open a help ticket.


 

Device Sluggishness/Battery Drain

The update to Lollipop is a significant update to the Android OS. This update changes the file structure and runtime of the phone. When updating to Lollipop, you should make sure that your phone is plugged into a power source and allow at least an hour for the update to complete. If your phone is lagging or acting sluggish after the update has completed, please do the following:

 

  1. Ensure apps are up to date (namely RW apps, but also stock apps), and not in the process of updating. If your apps are still updating, please wait for the apps to complete the update and see if the sluggishness is still present.
  2. Ensure that you have at least 500MB of Available Space on your phone.
  3. Perform a cache wipe.
  4. Try booting your phone in Safe Mode (Lollipop).
  5. If a cache wipe does not fix your lag time, a Factory Reset (Lollipop) is recommended (this will erase all data on your phone).

 

Tip: If you're experiencing higher than normal battery drain, please give it a couple of days. We have found that time is the best solution to reports of this issue.

 

 

Republic Telephony App Issues

If you receive a message that your phone isn’t compatible when trying to update the Republic Telephony app, your MEID is probably incorrect. Please do the following to check your MEID:

 

  1. Open your dialer by tapping the Phone icon from your Home screen.
  2. Tap the Keypad icon.
  3. Enter * # 06 # (there's no need to tap send).
  4. If your MEID lists all 0’s, take a screenshot by pressing the POWER and VOL DOWN buttons at the same time.
  5. Then, open a Help ticket from your phone by opening the Republic app, tapping the Question Mark icon, then tapping Open a help ticket, and attach the screenshot you just took.

 

  • If your phone gets stuck at 97% when downloading the Republic Telephony app, you can try booting your phone in Safe Mode and trying to update the Republic Telephony app again.
  • If your issue is still unresolved, a Factory Reset (Lollipop) is recommended (this will erase all data on your phone).
  • If your issue is still unresolved, please open a Help ticket from your phone by going to the Republic app -> Tap the Question Mark -> Tap Open a help ticket.

 

 

If you're still experiencing issues after you've installed Lollipop 5.1 and tried all of the above, please open a Help ticket from your phone by going to the Republic app -> Tap the Question Mark -> Tap Open a help ticket.

 

 

 

We hope this helps to make your update experience run smoothly. Please feel free to leave your questions and comments here.

sarahd

Moto X (1st Gen.) EMR

Posted by sarahd Jan 6, 2016

Update on January 7 at 3:30 p.m. ET from the desk of theproductguy in response to this discussion:

 

I wanted to jump in here and see if I can help.

 

I totally agree that there is no way anyone can download an update that cannot be accessed.  We made an error because we made an assumption.  We have always checked the uptake rates for a major version release (KitKat to Lollipop for example) but assumed, as this was a point release (4.4.2 to 4.4.4) and because it was a mandatory update, that it would follow the same pattern as a major numbered release.  We did not check the uptake rate at the time, and we SHOULD have.  This was our oversight. We should have followed the process that we do for major version releases and we did not. That’s on us.

 

The fix for the underlying issue is ensuring all of our KitKat users on a Moto X (1st Gen.) are updated to correct KitKat 4.4.4 version, which will then enable access to Lollipop 5.1 update.

 

We have made the necessary changes, and made the 4.4.4 update available for those who need it.

 

Here are some more details for those that want to know:

 

To prepare for the Moto X (1st Gen.) Lollipop update, we went back to Motorola and asked about download numbers. We were perplexed as to why the penetration rate was low on a mandatory update.  That’s where we discovered the issue.

 

Having said that, this has not had an impact on the overall planning of the rollout of the 5.1 MR.  It would have impacted the availability of the 5.1 MR for those devices that weren’t updated to 4.4.4.  If you could not access the 4.4.4 update, then you would not have been able to access the 5.1 update. But again, this has now been rectified.

 

What happens next, is we now need approval from the Sprint Lab in order to be able to rollout the Moto X (1st Gen.) soak test. We expected to get this yesterday, but are still waiting for it.

We are trying to get to the bottom of any remaining hurdles by the end of the day today.

 

Once we get approval, we can start the soak, which is currently now planned for Monday, January 11th.  I will also put an update on the MR Report to let folks know.

 

I hope this clears things up. 


Thanks

 

 

In preparation for Lollipop 5.1, we discovered that many Moto X (1st Gen.) users are not on the latest software build (212.154.2). In order for you to have a successful update to Lollipop 5.1, you must be on this latest version. We have worked with our partner and they have been able to resend this update to all Moto X (1st Gen.) users that have not installed the update. You should be receiving a notification soon, if you haven’t already. Please use the information below as a guide for this update.

 

In light of this information, the release of Lollipop 5.1 will be delayed until the majority of Moto X (1st Gen.) users are on this latest software build. We will continue providing updates as we have more information.

 

 

Release Notes

 

  • Motorola’s Release Notes: Fixes a rare issue that could occur with devices that are encrypted and require that you enter a PIN code to boot up. If you make an emergency call before entering the PIN and booting up, this issue could prevent two-way audio in the call.
  • Build Number: KXA21.12-L2.7.2
  • Operating System: Android KitKat 4.4.4
  • Software Version: 212.154.2.ghost_row.RepublicWireless.en.US
  • Update Size: 4.9MB

 

Since this update is small, you should be able to download and install it quickly with little to no preparation. You do want to make sure that your battery is charged and that you’re connected to WiFi. You should receive a notification on your phone for this update, but if you don’t, you can look for it manually by following these instructions: How to Install System Updates (From KitKat).

 

 

Troubleshooting

 

If you receive a cell configuration error, please try the following:

 

  1. Open your dialer by tapping the Phone icon from your Home screen.
  2. Tap the Keypad icon.
  3. Enter * # * # 8647 # * # *
  4. Wait about a minute; if the solid arc does not appear in your notification bar at the top of the phone, please power the phone off and back on.
  5. Ensure your phone is still connected to WiFi and has a solid arc (and that airplane mode is not on).
  6. Update Data Profile
  7. Restart your phone by powering it off, and then back on again.

 

If you receive a comms_socket_error when updating the data profile, this means that the profile update failed. This occurs when the WiFi network has trouble establishing or maintaining a reliable connection to Sprint's servers, but doesn't always mean there's an issue with the WiFi network. To resolve a comms_socket_error, you can try each of troubleshooting steps below:

 

 

  1. Clear your phone's cache.
    Try Clearing the Cache (KitKat) and then turn your phone off and back on again.

  2. Restart your phone.
    Turn your phone off and back on 2 or 3 times to see if the cellular configuration/profile update completes.

  3. Update data profile in Safe Mode.
    Try updating the data profile while in Safe Mode (KitKat) .

  4. Perform a profile update with WiFi off.
    Turn WiFi off on your phone by tapping Apps -> Settings -> tap the WiFi power switch to turn it off. Then perform a profile update. NOTE: This step will only work if you are within a reliable Sprint coverage area. You can double check the coverage at your address by clicking here.

  5. Restart the WiFi network you're connected to.
    Unplug the modem and router (or just the modem if you have a modem/router in one) for 30 seconds, then plug them back in (if your modem and router are separate, you'll want to plug the modem back in first, wait for all the lights to come on, then plug the router back in). Then turn your phone off, then back on again and try another
    profile update.

  6. Use a different WiFi network.Try connecting to a different WiFi network. Public WiFi hotspots (i.e., McDonalds or Starbucks) will allow you to complete the update after successfully connecting to the public Wi-Fi network. Remember, when connecting to a public network, you may have to open your web browser and accept the network’s Terms of Service before you have complete access to the Internet. Once you have successfully connected, verify that you have a solid Republic arc in the top left corner of your phone, and that your Republic Wireless notification says "Great! WiFi Calls, Messages & Data." Once you have the solid arc, attempt the profile update.

  7. Last resort.
    If all else fails, you can perform a Factory Reset (KitKat). This is a last resort option as you will lose all of your data. You should back up all of your data prior to going this route. You can either transfer everything to your computer or you can back up photos and videos on Google by syncing them to the cloud.

 

If you run into any further issues with this update, please open a Help request. You can also feel free to discuss with Community members here.

The Republic Telephony app will be updated today to version 2.1.0.2178. There are no updates in this new version, we're simply changing a setting in the Play Store so that non-RW phones won't be able to download and install this app. For those of you that aren't familiar with the Republic Telephony app, it's used in conjunction with the Republic Wireless app, and both are core components to our Hybrid calling and messaging services. The Telephony app is only for Republic phones on Lollipop 5.1.

 

We just wanted to let you know ahead of time in case you were wondering when you saw the notification on your phone.

 

Thanks much!

Tomorrow, December 10, we’ll begin rolling out the Lollipop 5.1 system update. We’ll start with 20% of Moto G (1st Gen.) users. Then, over the next week, we’ll continue rolling the update out in 20% increments. If all goes well, all Moto G (1st Gen.) users should have the update available to them by December 18, 2015.

 

Release Notes

In addition to Motorola’s Lollipop release notes (which includes the Stagefright Security Vulnerability patches 1 and 2), we’ve added some important updates:

 

 

 

 

 

 


Before You Update

Before you download and install Lollipop 5.1, there are some things you need to know and prepare for. The following items will help to ensure that your update goes as smooth as possible:

 

  1. Check the amount of available space on your phone.
    Your phone will need enough space to download and install the update. This update is around 200-400MB, but you’ll need to have at least 500MB of space available in order for your phone to run properly.

    To check how much space you have:

    1. Tap Apps.
    2. Tap Settings.
    3. Under Device, tap Storage.
    4. The amount of free space is listed under Available.

    If you don’t have enough space for the update, you can make some room by backing up your files on your computer. Photos and videos can be synced to your Google account by following the instructions here.

  2. Back up your files
    Prior to installing a new operating system, it's a good idea to back up all your photos, videos and other files just in case. You can either transfer everything to your computer or you can back up photos and videos on Google by syncing them to the cloud.

    If you've encrypted your phone, you have a higher chance that you'll have to perform a factory reset after installation. Please back up all of your files prior to installing the update.

  3. Clear your phone's cache.
    See Clearing the Cache (KitKat) for instructions.

  4. Charge your phone.
    Plug your phone in to charge, or make sure your battery is at least 50% charged before installing system updates. See Charge My Phone for more info.

  5. Connect to a WiFi network.
    Your phone must be connected to WiFi to install system updates. See WiFi (KitKat) for more info.

  6. Make sure your phone isn't rooted.
    Operating system updates are designed to work with the phone's original software. If your device is rooted or modified, we can't guarantee that the update will work properly or be able to predict its effect on your Republic device. See Rooting and User Modification for more info.

 

 

 

Installing the Update

You should receive a notification on your phone letting you know there is an update ready to download and install. If not, you can check your phone’s settings to see if one is available. Keep in mind that the release for this update is staggered, so please be patient. For step by step instructions for either scenario, please go here.

 

Since this update is upgrading to a new operating system, it’s going to take about an hour before it’s all done, so make sure you install it when you have some downtime and don’t need your phone. You could download and install it before you go to bed, for example.

 

 

 

After Installing the Update

Once installation is complete, you’ll be taken to your Home screen. It seems like the installation is done, but it’s actually not, there are some processes still working in the background that you can’t see. Give it about 30 minutes before you do anything else. If you don’t, your phone may be sluggish and may have issues with calling/messaging.

 

Once you’ve waited the 30 minutes, you’ll need to update the Republic Wireless app and the Republic Telephony app. You should get a notification for this, but if not, you can go to the Play Store on your phone and update them:

 

  1. Tap Apps.
  2. Tap Play Store.
  3. Tap Menu in the top left corner.
  4. Tap My apps & games.
  5. Scroll until you find Republic Wireless or Republic Telephony. Tap on one of them.
  6. Tap Update. (Note: If you don’t see an Update button for the Republic Wireless app, then you’re probably already on the most up to date version 2.1.0.2157)
  7. Repeat to update the other app.

 

 

 

Troubleshooting/Getting Help

If you’ve followed along with everything in this update and you’re still experiencing sluggish behavior or the inability to make/receive calls and messages, please try the following:

 

Calling and/or Messaging Issues

If you're having issues with calling or messaging after updating to Lollipop, you're likely experiencing the issue because the Republic and Telephony app aren't up to date. Please see the steps above to double check that they are up to date and on the current version, 2.1.0.2157 and then do the following:

 

  1. Open your dialer by tapping the Phone icon from your Home screen.
  2. Tap the Keypad icon.
  3. Enter * # * # 8647 # * # *

  4. Wait about a minute; if the solid arc does not appear in your notification bar at the top of the phone, please power the phone off and back on.

  5. Ensure your phone is still connected to WiFi and has a solid arc.

  6. Perform a Profile Update.

  7. If your issue is still unresolved, a Factory Reset is recommended (this will erase all data on your phone).

 

 

Device Sluggishness

The update to Lollipop is a significant update to the Android OS. This update changes the file structure and runtime of the phone. When updating to Lollipop, you should make sure that your phone is plugged into a power source and allow at least an hour for the update to complete. If your phone is lagging or acting sluggish after the update has completed, please do the following:

 

  1. Ensure apps are up to date (namely RW apps, but also stock apps), and not in the process of updating. If your apps are still updating, please wait for the apps to complete the update and see if the sluggishness is still present.

  2. Ensure that you have at least 500MB of Available Space on your phone.

  3. Perform a cache wipe.

  4. If a cache wipe does not fix your lag time, a Factory Reset (Lollipop) is recommended (this will erase all data on your phone).

 

 

 

Persistent Republic Wireless Notification

After installing Lollipop 5.1, some members are reporting that they're receiving a Republic Wireless notification to update, but they get an error when tapped.

 

This is what the update notification looks like:

Update Available.png

 

This what the Republic Wireless notification says:

 

Republic Notification.png

 

When tapped, you get this message:

 

Item not found.jpg

 

This notification is supposed to take you to the Google Play Store to download the Republic Telephony app, but the link isn’t working. To resolve this issue, please do the following:

 

  1. Tap Apps.
  2. Tap Play Store.
  3. Tap the Menu icon in the top left corner of your screen.
  4. Tap My apps & games.
  5. Scroll until you get to the Republic Telephony app and tap it.
  6. Tap Update.

 

Once updated, you should stop getting the notification on your phone.

 

 

 

If you're still experiencing issues after you've installed Lollipop 5.1 and tried all of the above, please open a Help ticket.

 

We hope this helps to make your update experience run smoothly. Please feel free to leave your questions and comments here.

 

Thanks for reading!

sarahd

Toll Free Text Messaging

Posted by sarahd Dec 7, 2015

We're happy to let you know that as of 2:30 a.m. ET today, December 7, 2015, you can now text to and from toll free numbers! Toll free text messaging works the same way as regular text messaging. There's no need to do anything, it will just simply work.

 

Happy Monday!

A lot going on today at Republic Wireless. We have three updates that you should to be aware of:

 

  1. Republic Wireless App version 2.1.0.2157 has been released to production at 100%.
  2. Republic Telephony App version 2.1.0.2157 has been released to production at 10%.
  3. Moto G (1st Gen.) system upgrade from KitKat 4.4.4 to Lollipop 5.1 soak started today for 5,000 members. It's important to note that when you upgrade your Moto G (1st Gen.) to Lollipop 5.1, pay close attention to the Install screen (below). After you've installed the update and you get to the Home screen, you'll need to wait 30 minutes before doing anything on your phone. There are some processes working in the background that you can't see that may make your phone sluggish or could prevent you from making/receiving calls and texts. If you receive an error message in your notification drawer that stays there for longer than five minutes, go ahead and restart your phone by turning it off, and then back on again.

    For instructions on how to install a system update, please see How to Install System Updates (From KitKat).

 

Install System Update Special Message.png

 

 

 

Please see Republic Wireless Release Notes for more info on all three updates.

 

Thanks for reading!

Today, we're rolling out a new Republic app, version 2.1.0.2157. We'll roll out to 10% of our member base today and if all goes well, we'll push to a full 100% on Thursday, December 3, 2015.

 

This release includes:

 

  • Ability to turn your phone into a mobile hotspot (must be on Lollipop 5.0 or later and Republic Refund™ plans).
  • Various bug fixes and stability enhancements.

 

For instructions on how to update your Republic app, please follow these instructions.

 

Thanks!

sarahd

Testing New My Account Portal

Posted by sarahd Nov 19, 2015

 

Update: 11/20/15

Thanks for your feedback on the new portal so far. We discovered a technical glitch, so we’ve reverted back to the Legacy portal while we check it out. Check back here next week for any updates.

We're very happy to let you know that we released a new version of the My Account portal today. At this time, there is a limited feature set, but it is functional. We wanted to give you a preview of what we've been working on. The legacy portal will remain fully functional.

 

Manage Service Lines.jpg

 

In the new portal, you can:

 

  • View service line information.
  • Cancel a service line.
  • View orders and invoices.
  • Update your email address, password or payment info.

 

To get access to the new portal, there is a banner at the top of the current portal after you sign in. Click on Check it out and you'll be directed to the new portal.

 

New My Account Portal Banner.png

 

 

The new portal is pretty intuitive, but just in case you need step-by-step instructions, we've added tutorials to the following existing documents.

 

For future reference, we're calling the original portal, the Legacy Portal and the new portal, the New Portal in documentation.

 

 

We hope that you like the new portal and we'll continue working to add new features. Please feel free to look around and let us know what you think here.

 

Thanks for reading!

sarahd

MR Progress Report 10/26/15

Posted by sarahd Oct 26, 2015

From the desk of theproductguy:

 

Here’s the latest on Android Lollipop 5.1 and the emergency Stagefright vulnerability update for your phones. The phone team is working full bore to get these updates to you as quickly as possible.

 

Stagefright EMR

 

  • Moto X (2nd Gen.) -  Complete - The update for this phone is now available with the Stagefright update. I’ll remove this phone from the next progress report, so we can focus on the ongoing software updates.

 

  • Moto E (2nd Gen.) - Complete - This update is also complete and available with the Stagefright update.  I’ll remove this phone from the next progress report as well.

 

 

Lollipop 5.1 MR

 

  • Moto G (1st Gen.) -  Internal teams are continuing testing with Android Lollipop 5.1 this week, with new software loads being pushed to the phones in our internal tests.  We're making good progress, and are on track to get this to the lab on schedule. We've seen huge improvements with Lollipop 5.1 and the newest version of the Republic app (v2.1) in the areas of calling and messaging.  Both the new app version and Lollipop combined release are currently still slated for November. Getting this update out to you as quickly as possible has been, and will continue to be, the highest priority of our phone team.

 

  • Moto X (1st Gen.) - We received the latest Android Lollipop 5.1 build from our phone partners in early October. However, we're still working through some audio quality issues with this particular software version and are working with the chipset manufacturer to get the quality up. We'll keep you posted on progress.

 

  • Moto E (1st Gen.) - We've pushed this software update a couple of weeks in order for us to focus primarily on the Moto G (1st Gen.) and Moto X (1st Gen.) builds.  We'll continue to provide information on the Moto E (1st Gen.) updates, which is still currently slated for late Q4 / early Q1.

 

 

We're working very closely with Motorola to get these updates to you. As I said, Lollipop 5.1 is our top engineering priority and our teams are working diligently to get these updates implemented.

 

Look out for another update in a couple of weeks. We really appreciate your patience. Thanks so much for being with Republic!

 

As always, stay WiFi my friends.

sarahd

MR Progress Report 10/12/15

Posted by sarahd Oct 12, 2015

Reporting from the field, our special correspondent, the Product Guy...

 

Here’s the latest on progress of the software updates for your devices

 

Moto X (2nd Gen.) -  The soak has completed and the rollout of this EMR has begun for all members with this device.  Look out for a system update.  Here are some handy instructions on what to look out for and how to update the software on your phone: How to Install System Updates (From KitKat) OR How to Install System Updates (From Lollipop).

 

Moto E (2nd Gen.) - The soak has also completed for this phone and the EMR rollout has begun for this device.  Same rules apply as for the Moto X 2nd Gen.

 

Moto G (1st Gen.) -  Internal testing on this build has been progressing well.  We’re starting our internal dogfood testing a week early on this, and are very excited about the progress.  We have a lab date scheduled in early November and are going to be hammering on this over the next couple of weeks.

 

Moto X (1st Gen.) - We’re still qualifying and testing the first Lollipop 5.1 build, and waiting for the next build from our partner.  We’re working on some audio quality issues with this phone, which is slowing us up a little bit, but we’re still cranking on this build.

 

Moto E (1st Gen.) - No change : First Lollipop 5.1 build is scheduled for mid October.

 

As we progress with the builds we’re testing for the first generation devices, we’ll continue to keep you updated, but phase 1 and 2 are complete.

 

Look out for another progress report in a couple of weeks.  Back to the studio….

 

As always, stay WiFi my friends.

Today, beginning at 11:00 a.m. ET, we'll be releasing the Moto E (2nd Gen.) and the Moto X (2nd Gen.) Emergency Manufacturer Release (EMR) to all users.

 

Moto E (2nd Gen.) Release Notes:

 

  • Build Number - LPI23.29-22-R.10
  • BaseBand Version - MSM8916_FLEX_02.01.00R SURNIA_REPUB_CDMA_CUST
  • Download Size - About 19mb.
  • Stagefright Security Vulnerability - Closes a potential security vulnerability that involves the mechanisms used to retrieve a message sent via the Multimedia Messaging Service (MMS).
  • Stability Improvements - Includes changes that fix bugs and improve the stability of your phone.

 

For instructions on how to install a system update, please go to How to Install System Updates (From Lollipop). Be sure to update while on WiFi .

 

 

 

Moto X (2nd Gen.) Release Notes:

 

  • Build Number - LPE23.32-39-R-28
  • BaseBand Version - MSM8974BP_4235210.110.09.17R VICTARA_REPUB_CDMA_CUST
  • Download Size - About 4mb.
  • Stagefright Security Vulnerability - Closes a potential security vulnerability that involves the mechanisms used to retrieve a message sent via the Multimedia Messaging Service (MMS).
  • Stability Improvements - Includes changes that fix bugs and improve the stability of your phone.
  • H&W Condition - A fix for the UICC International Unlock Screen condition is included in this EMR.

 

For instructions on how to install a system update, please go to How to Install System Updates (From KitKat) OR How to Install System Updates (From Lollipop). Be sure to update while on WiFi .

 

 

Happy updating and thanks for reading!

sarahd

Moto E (2nd Gen.) EMR Update

Posted by sarahd Sep 30, 2015

Today, we will begin rolling out the soak test for Moto E (2nd Gen.) Emergency Manufacturer Release (EMR) to about 1,000 members. If all goes well over the next week, we'll release the EMR to all Moto E (2nd Gen.) users. Please see below for the release notes:

 

  • Build Number - LPI23.29-22-R.10

  • BaseBand Version - MSM8916_FLEX_02.01.00R SURNIA_REPUB_CDMA_CUST
  • Download Size - About 19mb.
  • Stagefright Security Vulnerability - Closes a potential security vulnerability that involves the mechanisms used to retrieve a message sent via the Multimedia Messaging Service (MMS).
  • Stability Improvements - Includes changes that fix bugs and improve the stability of your phone.

 

For instructions on how to install a system update, please go to How to Install System Updates (From Lollipop). Be sure to update while on WiFi .

 

Happy updating and thanks for reading!

sarahd

Moto X (2nd Gen.) EMR Update

Posted by sarahd Sep 29, 2015

We have begun rolling out a soak test of the Moto X (2nd Gen.) Emergency Manufacturer Release (EMR) to about 1,000 members. If all goes well over the next week, we'll release the EMR to all Moto X (2nd Gen.) users. Please see below for the release notes:

 

  • Build Number - LPE23.32-39-R-28
  • BaseBand Version - MSM8974BP_4235210.110.09.17R VICTARA_REPUB_CDMA_CUST
  • Download Size - About 4mb.
  • Stagefright Security Vulnerability - Closes a potential security vulnerability that involves the mechanisms used to retrieve a message sent via the Multimedia Messaging Service (MMS).
  • Stability Improvements - Includes changes that fix bugs and improve the stability of your phone.

 

For instructions on how to install a system update, please go to How to Install System Updates (From KitKat) OR How to Install System Updates (From Lollipop). Be sure to update while on WiFi .

 

The EMR for the Moto E (2nd Gen.) has been delayed slightly. We're pending one final test and if we get the all clear, we'll begin rolling out that soak.

 

Happy updating and thanks for reading!

sarahd

MR Progress Report 9/24/15

Posted by sarahd Sep 24, 2015

From the desk of theproductguy:

 

As promised, here’s the first update on progress with the updates for your phones.

 

Stagefright EMR

 

  • Moto X (2nd Gen.) -  Emergency MR Stagefright fix scheduled to be released, pending no last minute issues, from the Sprint lab at the end of this week (9/25).  We have had an accelerated lab schedule for this device due to the small change required. We are looking to start the soak test for this early next week and rollout to all Moto X (2nd Gen.) customers.

 

  • Moto E (2nd Gen.) - Emergency MR Stagefright fix  delivered to the Sprint lab on Monday, 9/21/15 and we are pushing for a quicker lab schedule for this (again, really small change) and is scheduled to come out of the lab at the same time as X2.  We will run the soak and rollout of this in tandem with the X2.

 

Lollipop 5.1 MR

 

  • Moto G (1st Gen.) -  The first Lollipop 5.1 build was received this week.  This has been accelerated to run in parallel with the Moto X (1st Gen.)

 

  • Moto X (1st Gen.) - We are still qualifying and testing the first Lollipop 5.1 build. Waiting for the next build from our partner.  We are scheduled to receive the next build in early October. 

 

  • Moto E (1st Gen.) - First Lollipop 5.1 build is scheduled for mid October.

 

As we progress with the builds we are testing for the first generation devices, we will continue to keep you updated .

 

Look out for another progress report  in a couple of weeks at the latest, and for news of when the rollout will begin for X2 and E2.

 

As always, stay WiFi my friends.

 

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