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Republic Help Updates

102 Posts authored by: sarahd

Moto X (2nd Gen.) System Update

Posted by sarahd May 19, 2015

Motorola has released an update to the underlying Kit Kat 4.4.4 build that affects the Motorola Moto X (2nd Gen) ONLY. More detail can be found in the official release from Motorola here. NOTE: This update doesn't impact Republic functionality or schedules for delivering Lollipop updates in the upcoming weeks and months.

Please install the update when you receive the notification on your device. The update will begin to roll out Wednesday, May 20, 2015 at 10:00 a.m. ET.

Starting today, we have changed our primary shipping method from FedEx to UPS. We're excited about this change because you should see shorter shipping timeframes and may even see lower shipping rates. For those of you that are signed up for FedEx Delivery Manager, UPS has their own delivery manager called UPS My Choice, so you may want to sign up for that to continue managing your own shipments.


We've also updated our Shipping document with the new UPS shipping timeframes and features. Check it out and let us know if you have any questions or comments here.


Republic Labs: Maestro

Posted by sarahd Apr 20, 2015



We just announced our first lab, Maestro. Check it out on PWK and feel free to discuss here.


Spamming Issues

Posted by sarahd Apr 15, 2015

As some of you may be aware, earlier this morning, we experienced multiple spam attacks in our Open Mic section. We took every action available to us to stop and further prevent them from happening again. The attacks seem to have subsided for the time being and we are closely monitoring the forums.


We are working with our platform partner to create a better solution for spam attacks. We are not alone in experiencing these issues, as other Communities that use the same platform are experiencing an overall increase in spamming over the last few months. It's also not just our platform, spamming is increasing throughout many Communities on the Internet.


We would like to thank all of you for your patience this morning as well as your continued patience as we work to resolve this issue as quickly as possible moving forward.


Website is Currently Down

Posted by sarahd Apr 3, 2015

We're currently experiencing issues with RepublicWireless.com, our online store and the My Account portal. Please follow our status page for updates. A discussion thread has also been started here.


Thanks for your patience as we work to resolve this issue.

We're currently investigating reports of issues with inbound and outbound SMS, MMS and calling on WiFi and Cell. Please stay tuned to our Status page for updates.

Howdy, Republic Community!


Since the launch of our rebooted blog, Phone. Wallet. Keys. (PWK), we've been brainstorming as to how we can continue to use this area (formerly known as the Republic Blog) to keep in touch with our Community members. Starting today, we're repurposing this area

to be your news feed for quick access to support-related content. We're going to simply name this area "Help Updates." Here, we’ll bring together help and operational updates from across the support channels provided below (for example, information on the latest app update. A new app version just started to release today!). You’ll see fewer posts here than previously and they’ll include things like summary links about critical updates as well as support-related PWK posts.

PWK is still going strong and will focus more on lifestyle based Republic content with new dynamic features, such as  subscription feeds and customizable content filters that let you decide what you want to read and how often. If you’re missing the Republic Wireless voice, don’t despair - we’re still talking! Head over to PWK to immerse yourself in all the things you love about Republic Wireless.


Meanwhile, in Community, we’ll continue to publish helpful information to keep you running smoothly. Here’s where you can find different types of Support information:


  1. System Status - If we’re having an outage or service issue, you’ll see it here.
  2. Health and Wellness - Track progress on known conditions.
  3. Release Notes - Details about operating system and RW App releases.
  4. Knowledge Center - Detailed documentation to help you use your phone and service.
  5. Open Mic (aka; Community) - Ask other RW members for help and advice.


To kick off this repurposed area, we just started to release a new app version today. There's not much in it other than some stability fixes, but you can check out the release notes here.


Thanks for reading, and we hope this newly repurposed Help Updates will keep you up to speed on support-related material!

Today, we're starting to roll out the next version of the Republic Wireless app, version The release will be rolling out to our member base throughout the week. Please see the release notes below as well as instructions on how to update the app.


Release Notes



  • Better Open WiFi dialog UX.
  • Better handling of billing date on data usage view.
  • Better handling of certain auto-authentication (captive portal) types.
  • Enhanced Open WiFi network prompting to optionally ignore specific networks.



  • Fixed several crashes


How to update your app


To update to the latest Republic app version, you can either tap on the notification you receive, which will take you to the Google Play store where you would then tap on Update, or you can check for updates by following these instructions. Keep in mind that app updates are rolled out throughout the week, so you might not see it available right away.


As always, please feel free to leave questions or comments here.


Keep on top of what's new and what's in the works at Republic Wireless! Read the January Republic Recap over on PWK and feel free to comment here.




One week ago, on December 5, 2014 at 7:05 a.m. EST, NASA’s newest Orion spacecraft successfully launched from Cape Canaveral Air Force Base in Florida. I was offered a rare opportunity by NASA Social to experience and witness the launch up close and personal with 149 other space enthusiasts.


I considered writing out all of the things I got to see and experience, but I realized that wouldn’t fully get across what this meant to me and what this means for all of us. So, instead, I wrote this:


I am writing this message to all space enthusiasts.

All nerds, scientists, doctors, lawyers, teachers and janitors.

To all brothers, mothers, fathers and sisters.

To your neighbor across the street, and the children playing at the park.

To the young, the old, the foreign and domestic.

This message is for everyone.


I ask all of you to take a moment out of your busy day.

Take a break from paying bills, arguing with your spouse,

Staring at that Excel spreadsheet or worrying about what to make for dinner.

Just take a moment to listen.

Listen to the gurgling of your coffee maker,

The jingling of your dog’s collar as he scratches behind his ear.

The pitter patter of your child’s feet scurrying down the hall,

And their angelic giggling as they hide, and you seek.

I even want you to listen to the absence of sound.


These are the sounds of life.

These are the sounds that sometimes go unnoticed

Because we are so focused on the everyday mundane tasks.

We forget that there were people here before us,

And that there will be people here after us.

Other brothers, other mothers, fathers and sisters.


We have all been on a journey together.

We have travelled millions of light years through space and time,

Witnessed catastrophic yet brilliant star collisions, spiraled through

Swirling black holes and suffocated through clouds of gas, fire and ice.

We have been nurtured and comforted in star nurseries

And held tightly until we finally found our way home to Earth.


As we grew from single-celled organisms to apes

And from apes to humans, something miraculous started to happen:

We became intelligent beings.

We discovered fire, invented the wheel, built pyramids

And monumental structures that still boggle our minds today.

We survived floods, fires, earthquakes, volcanoes and disease.

And still our minds grew curiouser and curiouser.


It seems, however, no matter what we did,

We were always looking up at the stars.

Always wondering where we came from and why we are here.

That journey began on April 12, 1961 when the first human was sent to space.

We changed that day.

We proved that we are willing to push ourselves beyond any obstacle,

Any task, no matter how challenging or how high the risk might be.


Even with all of the inventions, all the gadgets and technology,

Let us not forget our infinitely small beginnings.

Let us not forget that the reason we are here is not yet known to us.

And that we are but a speck of paint on the largest canvas known to mankind

On a clock that has only reached about a millisecond in time.


Space exploration isn’t only about advancements in technology,

It’s also about exploring ourselves.

The insights and knowledge we gain can be used

To improve the lives of each and every one of us.

To become a better species. To become a place that’s in

Perfect balance with the universe.

Knowledge isn’t power, knowledge is wisdom.


As I stood on the grass of the NASA Causeway, just moments before launch,

The atmosphere was buzzing with conversation and laughter.

It almost felt more like a cocktail party than a launch viewing.

Through the humming of the dozens of buses that lined the roadway,

I could hear muffled voices over the loudspeakers.

It was the Launch Control Center running down their checklist.

All I could hear was Go, Go, Go.


T minus 30 seconds and everything got quiet.

The buses turned off their engines, the streetlights dimmed

And the whole world seemed to stand still.

5, 4, 3, 2, 1

Orion’s engines ignite like a furious erupting volcano

“And Liftoff, the dawn of Orion and a new era of American space exploration.”


In the few short minutes it took Orion to reach space,

Listening to the thunderous rumbles of the rocket engines,

The clicking of hundreds of cameras and the gasps and cheers from the crowd,

I knew I had witnessed something more than myself,

Something more than all of us.


For me, the impact of this launch didn’t really hit me until later that night,

When I was looking up at the sky from the 5th floor balcony of my hotel.

The light from the nearly full moon illuminated the clouds in just the right way

To make them look like they were glowing. As the clouds floated softly

Through the night sky, I saw glimmers of the constellation Orion.


In that moment, I thought about how small we really are,

And how insignificant my own problems seemed to be.

It gave me hope that maybe one day,

We will all realize this too.


Thanks for reading! Please leave your questions and comments here.


P.S. Here’s the video I took of the launch (with my Moto X 2nd Gen. ;)) and you can also view my photo album here.


Universe.jpgThe universe. When most people hear that word, they think of planets, moons and stars. But have you ever really sat there and pondered about its vastness? It’s pretty much impossible to wrap your head around how large it really is. Our galaxy alone is ~100,000 light years in diameter (that’s 5,878,499,810,000 miles across!) and contains anywhere from 100-400 billion stars. And that’s just our galaxy. There are roughly 100 billion galaxies in the observable universe. We are but a speck of paint on the largest canvas known to man.


Really puts things into perspective, doesn’t it? It’s for this reason that I am in complete awe of all things universe related, like space exploration. Lucky for you, that means you get an exclusive, behind-the-scenes look into my latest adventure:  Live coverage of the maiden launch of NASA’s Orion Spacecraft that will take astronauts farther into space than ever before.



Photo Credit: HubbleSite



Join us, tomorrow, December 3rd, for a live multi-media tour of NASA’s facilities over on our Instagram page. All leading up to the launch of Orion December 4th, 2014 at 7:05 a.m. EST. Republic Wireless (and you!) will be there to watch history being made. For its first mission, the unmanned Orion will orbit the earth two times at up to 3,600 miles above the surface of the earth before splashing back down in the Pacific ocean. Loaded up with sensors, the spacecraft will be put to the test through solar radiation zones and temperatures up to 4,000 degrees Fahrenheit during reentry at 20,000 mph.




Saturn V Rocket.jpg





For anyone that knows me, they quickly become aware of my obsession with space and that this is a dream come true. I’ve also been to Kennedy Space Center three times (so far) and have toured the Vehicle Assembly Building, the Launch Control Center and Launch Pad 39A, which is where most of the Apollo missions were launched from. Last year, I witnessed my first launch on December 3, 2013. SpaceX’s Falcon 9 rocket carried a SES-8 communications satellite into orbit as its payload. I can’t even begin to tell you how exciting it is to watch a launch from the historical Cocoa Beach pier, so I’ll just share a video of it instead

















I follow NASA, SpaceX, Elon Musk, Space.com…(you get the picture) on social media. Back in October, NASA Social announced an opportunity of a lifetime: Witness History: Preview Orion’s First Flight Test Launch in Florida. Up to 150 selected participants would have the opportunity to attend a two-day event covering the first launch of the Orion Spacecraft on Exploration Flight Test-1. Participants get to take a behind-the-scenes tour of the facilities on Kennedy Space Center and the Cape Canaveral Air Force Station, hear about the missions and goals from NASA engineering teams, meet and interact with astronauts and members of the NASA social media team. And, of course, view the launch of the Delta IV heavy rocket carrying the Orion spacecraft. Suffice it to say, I applied and was chosen as one of the 150 participants!






Orion VAB.jpgThe Orion Crew Exploration Vehicle, originally created under the Constellation Program in 2005, was to support the International Space Station with both cargo and crew, as well as further exploration of the Moon and Mars. In 2010, the Constellation Program was canceled. The Orion spacecraft was renamed as the Orion Multi-Purpose Exploration Vehicle in 2011 under the space policy of the Barack Obama administration. Weighing in at 46,848 lbs, the Orion spacecraft is designed specifically for beyond Low Earth Orbit human exploration of asteroids, the Moon and eventually Mars.





Photo Credit: NASA Facebook



We’re more than thrilled to be able to share this historic moment with all of you. Follow along with us on Instagram as I tour the facilities, meet astronauts and witness the launch that will change the course of human deep space exploration. And, as a bonus, I’ll have our latest and greatest phone, the Moto X 2nd Gen. to capture all of the events. Please also feel free to share your own comments here.


P.S. Fun fact: For our previous phone launches, we codename our phones for privacy and security reasons. All of them, so far, have been named after space programs (Mercury, Gemini and Apollo). The Moto X 2nd Gen. was codenamed Apollo II. So, in essence through the transitive property, Republic goes to space!

We’ve talked a lot this week about collaboration, either in other companies we admire or within Republic. Working together as a team to come up with a creative solution is a way of life for us. It’s in our DNA. It’s for this reason that we created the Community and the Think Tank. We want to extend our spirit of collaboration with our members. Just like ajmaphone pointed out earlier this week in his blog about Tesla, sharing an idea with many can only improve it for the greater good.


DSC03004wtmk.jpgWe fully recognize that we have some pretty smart and knowledgeable members in our Community. Some of them spend large amounts of their time helping other members, just because they want to. They embrace the same collaborative philosophy that we do and want to help make Republic even better for everyone. It’s for this reason that we’ve given some of our members their own personal blog. It’s a way for them to share with the rest of Community what they’ve learned and how it can improve your experience with Republic.


In time, we’ll share all of our member’s personal blogs with you, but today, we’d like to highlight carlh's most recent blog about an offline navigation app that doesn’t use any cell data. With our recent Data Roaming Policy change, and the cost of cellular data rising in general, this couldn’t have come at a better time. When we announced the policy change, navigation was one of your biggest concerns. Nobody wants to feel lost or helpless while out traveling, including myself.


Carlh has tested several different types of offline navigations apps, but strongly recommends a new one offered through Nokia called HERE. While still in Beta, carlh explains that it’s already better than most of the other free or inexpensive offline navigation apps out there. It includes turn-by-turn directions and you can search for an address or a point of interest. And, the best part about this app is it’s free! So, check it out, give it a try and let us know what you think. Or, tell us about other offline navigation apps that you’ve tried. I know I’m going to give it a try the next time I travel.


Thanks for reading!

JW 14.jpeg


As some of you know, Jive is the software platform we use to run this very Community. Last week, seanr and I had the opportunity to attend the JiveWorld conference in Las Vegas. In spite of the famous saying, “what happens in Vegas, stays in Vegas” I’ll share our experiences with you today.













First, let’s get you a little more familiar with Jive and what they do:







For those of you that didn’t (or couldn’t) watch the video, the spirit of Jive is to get people to work better together by connecting, communicating and collaborating. They accomplish this by providing a full suite of their own products, plus partner with technology corporations such as Cisco, Okta, Totango and Bunchball in order to provide seamless integration with the latest and greatest features.


Now that you’re a little more familiar with Jive, I’d like to share with you my experiences and takeaways from the JiveWorld conference.



OK Go!

OK Go.jpg

Nothing like a rock show to get your blood pumping at 8:15 in the morning—which for me is usually 20oz of coffee, but this seemed to do the trick as well. In case you don’t know, OK Go is a quirky alternative rock band best known for their elaborate music videos, such as the treadmill video. It’s because of their elaborate videos that attracted Jive to them. By connecting, communicating and collaborating, they were able to create these highly imaginative and incredible videos.




As a demonstration, Adam Sadowsky, CEO & Founder of Synn Labs had the opportunity to work with OK Go on a large scale Rube Goldberg machine. For those of you that don’t know, a Rube Goldberg machine is some sort of contraption or device that is set up to perform a simple task in a complicated way, usually in a chain reaction. After three months of building, 85 takes, over 100 Home Depot runs, a broken high heel, and destroying more than 10 TV’s and two pianos, this was the outcome:






JiveWorld Sessions

JiveWorld wasn’t just about OK Go and Rube Goldberg machines, although they were quite entertaining and their spirit of working together really resonated with me. But, as with any conference, there were lots and lots of sessions to attend. Depending on where youWhy attend JiveWorld.jpg fit in your organization, there are different tracks to follow. I hunkered down mostly in the external and internal community tracks for obvious reasons, but there were also advanced, developer and product tracks. I attended sessions like: Increasing and Managing Engagement with Gamification and Analytics, Building Communities that Engage and Delight and the JiveX Product Roadmap.


So how does all of this correlate with Republic?

Being able to connect, communicate and collaborate with other Jivers (yes, that’s what we call ourselves) really opened up the floodgates to what is possible with Jive. It isn’t just a software platform, it’s a better way to work together and to remind ourselves that you aren’t just our customers and this isn’t just my job, but that we are all members of something much bigger than that, a Community.



JiveX Cloud.png



I, myself, am looking forward to some of the enhancements available with our next upgrade to JiveX in the coming months. With the upgrade to JiveX, we’ll be able to integrate with our ticketing system and Google Drive. We’ll also be able to introduce a gamification module and new features for discussions and documents.







I hoped you enjoyed reading about JiveWorld ‘14, please feel free to share your thoughts here.


P.S. For those interested, here are some pics I took while in Vegas. And for the curious, I did get a chance to gamble a little and ended the trip $40 up, woohoo I’m rich!



Vegas Day.jpgVegas Night.jpgVegas Pool.jpg


Vegas Sean.jpgVegas Shoe.jpgVegas Chewbacca .jpgVegas Eiffel .jpg



Entrepreneur Week 2014

Posted by sarahd Oct 17, 2014

Entrepreneur: noun, a person who organizes and manages any enterprise, especially a business, usually with considerable initiative and risk.


Republic and Bandwidth (Republic’s parent company) were founded in the spirit of entrepreneurship. It’s in the very core of each and every one of us, and is how we’ve gotten to where we are today.


This week, Bandwidth and Republic celebrated this entrepreneurial spirit by holding our annual charity event benefiting HOPE International – a non-profit organization that provides financial literacy training, savings services, and investment assistance for families living in poverty across 17 countries.


We particularly like to focus on the the micro-finance loans program HOPE International provides to families, which helps them grow a business for themselves and benefits their entire community.



HOPE Marilyn.jpg

Marilyn Ciprian stands outside her store called La Gran Comision or “The Great Commission”—in San Pedro de Macorís, Dominican Republic. Picture provided by HOPE International.


For Entrepreneur Week, we wanted to create the same type of atmosphere by hosting our own Micro Marketplace, where Bandwidth/Republic employees sell handmade goods and services with all proceeds benefiting HOPE International’s microfinance loans department. This year, we had everything from used monitors to baked goods and handmade coasters to knitted headbands.


Homemade Bread.jpg Handmade Headbands .jpgHomemade Sugar Scrubs.jpg


In addition to the Micro Marketplace, we also held a silent auction with items donated by local businesses. Items included a four pack of Hurricane’s tickets, professional photo shoots, handmade holiday wreaths, 48 hours in an ELF (donated by Organic Transit) and much more.


Holiday Wreath.jpgPhoto Shoot.jpg Body Shop.jpg


The final item offered at Entrepreneur Week was a Big Trip Raffle where the winner chooses from one of seven destinations. The trip includes hotel for three nights, flight and a $300 gift card for two. The trip was donated by Bandwidth using our frequent flyer miles. The winner gets to choose from: Nassau, Cancun, New York City, New Orleans, San Francisco, Key West  or Las Vegas.


One of the things that I love so much about Entrepreneur Week is that we get a chance to celebrate all of the benefits that come from entrepreneurship. With just one idea, perseverance and a whole lot of dedication, you can build something from the ground up that influences an entire community. HOPE gets this very basic understanding and instead of just donating money to the cause, they actually go out there and give communities the opportunity to get themselves out of poverty. How rewarding is that?


Who are some of your favorite entrepreneurs or charities? Tell us here.


Thanks for reading!

It’s baaack! The State of the Republic has returned. For those of you that don’t know, we used to publish a weekly blog that summarized what was going on behind the closed doors of Republic. It included anything from product updates to Republic cultural events. We’re bringing it back as a monthly edition. We hope you enjoy! So without further ado, here we go:


Update to Cellular Data Roaming Policy

On Wednesday, September 10, 2014, we announced a change to our cellular Data Roaming Policy. It’s centered around providing our members with maximum value for the same low price. We’re working diligently to manage costs and to keep monthly service costs low. As a result, we’ve enacted this new policy change. Be sure to check out our FAQs about the change if you have more questions.

Data Usage Screenshot.png

Republic App Update

Now you can easily see how much WiFi data, on-network cellular data and cellular roaming data you're using, as well as which apps are driving the most data usage. Get the latest app version and learn how to use this new feature.


Facebook Auto-play

Turns out the auto-play video setting on the Facebook app could be eating up TONS of your cell data. Yikes! We’ll show you how to turn this setting off here.



Handover Free Zone

Are you noticing that your calls are switching over to cell even though you’re connected to a great WiFi network? Learn how to turn handover off for specified wireless networks, so you can stay on WiFi as much as possible.

think tank.jpg

Got an Idea?

If you have an idea for something awesome, head straight to the Republic Think Tank to share it with us, and your fellow members. We use the Think Tank to help us make Republic even better, using your ideas.



Know Your Free-nome

Breaking away from contracts, high prices, and giant cell phone companies takes guts. Tell us which free-wheeling trait best describes you by taking our poll.


appy tuesday.png

Appy Tuesday

Each Tuesday, we review another of our favorite apps. Check out our YouTube channel for all the ones we’ve done so far. Got a suggestion for an app you love? Leave it in the comments section of the video.


smart watch.png

Smart Watch Week

Over the past week, we’ve been knee deep in the Smart Watch world. Check out the playlist for candid, in-depth info on the Pebble Steel and the LG G.



Republic in the Pyrenees

Our fearless Community leader, kashley is more than halfway done with her epic 500 mile journey in the Pyrenees mountains. She’s been updating us throughout her journey with pictures and thoughts.


"Lost my RW neckerchief in a shepherd's hut in the Basque region, but the MotoX is serving me well." #WiFiIsEverywhere


Follow along with Kim!



Community Spotlight

Please join us in congratulating beachb for surpassing 10,000 points in Community. Beachb has been with Community since November of 2012. Since then, he has helped a lot of Community members with his technical knowledge and witty sense of humor. Congrats beachb, Republic wouldn’t be the same without you!



Employee Spotlight

Get to know katrina.k from our Community team. She's responsible for a number of important projects including member engagement and support documents in our Knowledge Center.






That’s all we have for you for this month’s edition of the State of the Republic. Thanks for reading! As always, let us know what you think here.

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