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Republic Help Updates

154 Posts authored by: sarahd

We’re happy to announce that we’re now supporting Android Nougat (v. 7.0) for Nexus 5X by LG and Nexus 6P by Huawei! If you currently have either of these phones, when you install the Nougat upgrade it will now work with Republic. If you purchase these phones somewhere else, you’ll now be able to activate them with us as well when running Nougat.

 

In our testing, we discovered a couple of minor issues that will be fixed with the next release of the Republic Wireless app, which we’re currently working on. Please see below for more info on these two issues:

 

  1. Data Saver Feature Blocks the Republic Wireless App.  
    If this feature is turned on and our app isn’t whitelisted, calls and messages will be degraded and/or non-functional. You can either whitelist our app manually or you can wait until we release the next version of our app, when we’ll send you a notification to easily whitelist our app from Data Saver. To whitelist our app manually now, tap Apps → Settings Data usage Data saver Unrestricted data access scroll to Republic Wireless and tap to enable the switch.

  2. App Usage Details in the Republic Wireless App.
    Nougat users will see individual app usage as "0” when looking at the app usage counters with the Republic app's cell data report. When we release the next version of the Republic Wireless app, you’ll instead be taken to the native Android data usage in Settings when tapping on individual app data. 
    Note: This issue can also occur if you're on Android Marshmallow and you've installed the April or newer Android M Security Patch. 

 

We hope you’re as excited as we are to be able to support a new operating system at the same time as when the manufacturer (or Google in this case) releases it. As more manufacturers for Republic phones make Android Nougat available, we’ll announce here when we’ll begin to support them.

 

Please let us know your questions and comments here.

 

Thanks for reading!

Today, August 22, we’ll begin the Lollipop 5.1 soak for 1% of Moto E (1st Gen.) users. If all goes well with the soak, we’ll release to production at 100% on August 30, 2016. Please follow the steps in this guide for downloading and installing the update.

 

Once we’re ready to release to all Moto E (1st Gen.) users, the system update will be optional. Meaning, you don’t have to install this update if you don’t want to. We’re setting it up this way because you could have a limited amount of space in your phone and upgrading to Lollipop will take up a good bit of space on your phone. However, there are several important fixes in this update as well. This is why we’ve made it optional, we wanted you to have ability to choose what you would like to do.

 

If you've enabled moving apps to your SD card using these instructions, you won't be able to utilize the same instructions after you've installed Lollipop. You can still move apps to your SD card, but you'll be limited by the permissions of each app, meaning not every app can be moved to the SD card. 

 

 

 

 

 

 

Release Notes

 

In addition to Motorola’s Lollipop release notes (including Stagefright), we’ve added some important updates:

 

 

 

 

Before You Update

 

As we mentioned above, you could have a limited amount of internal storage on Moto E (1st Gen.) phones prior to the Lollipop 5.1 upgrade. We recommend doing a factory reset prior to installing the system update. Please follow the steps below prior to installing the update.

 

Check the amount of available space on your phone.

Your phone will need enough space to download and install the update. This update is around 378MB to download, but you’ll need to have at least 850MB of space available in order for your phone to run properly.

 

To check how much space you have:

 

  1. Tap Apps.
  2. Tap Settings.
  3. Tap Storage.
  4. The amount of free space is listed under Available.

 

Back up your files.

Prior to installing an update, it's a good idea to back up all your photos, videos and other files just in case. You can either transfer everything to your computer or you can back up photos and videos on Google by syncing them to the cloud.

 

Clear your phone's cache.

If you don’t plan on performing a factory reset, you can clear your phone’s cache to help clear some room. When you download the update, it's stored in your phone's cache so it's important that there is enough space. See Clearing the Cache (KitKat) for instructions.

 

Factory reset your phone.

This will put your phone back to its original factory state, and will erase all personal data on your phone, and will free up as much available storage space as possible. Make sure you’ve followed the above steps to back up any personal info prior to performing a factory reset. Once ready, follow these instructions to perform a factory reset.

 

Charge your phone.

Plug your phone in to charge, or make sure your battery is at least 50% charged before installing system updates. See Charge My Phone for more info.

 

Connect to a WiFi network.

Your phone must be connected to WiFi to install system updates. See WiFi (Lollipop) for more info.

 

 

 

Installing the Update

 

If you’re part of the soak, you should receive a notification on your phone letting you know there is an update ready to download and install. If not, you can check your phone’s settings to see if one is available. Keep in mind that the release for this update starts with 1% of Moto E (1st Gen.) users for the soak (randomly selected) today (August 22), and the remainder will receive the update on August 30, so please be patient. Since the update is optional for the full release on August 30, you won’t receive a notification. For step-by-step instructions for either scenario, please go here.

 

 

 

After you Update

 

Because this phone has 4GB of internal storage, and due to the larger size of the Android Lollipop operating system, your phone will have less available storage space for apps and data than in the previous Android version. After all the Lollipop default apps are updated by the Google Play Store to the latest versions, you should have about 450MB of available storage space, not counting any additional apps or media you installed, and not counting any cache contents. Since this Moto E is capable of expanded storage using an SD card, we recommend that you install an SD card, and as needed store your media and apps on the SD card.

 

For information on installing and using an SD card in the Moto E, see these instructions.

 

We also recommend that you clear the cache again after the update is complete. See Clearing the Cache (Lollipop) for instructions. You may consider doing this periodically if your available storage space gets low.

 

 

 

Troubleshooting/Getting Help

 

If you run into any issues after installing the update, try restarting your phone by turning it off, and then back on again. You may also want to double check that you have enough available space on your phone. You should have at least 850MB of available space on your phone in order for it to run properly.

 

To check how much space you have:

 

  1. Tap Apps.
  2. Tap Settings.
  3. Tap Storage.
  4. The amount of free space is listed under Available.

 

If you don’t have enough space for the update:

 

  • You can make some room by backing up your files on your computer.
  • Photos and videos can be synced to your Google account by following the instructions here.
  • You can move some apps and/or files to your SD card by following instructions here.

 

If you still require additional help, please feel free to open a Help ticket. You can also leave your questions or comments here.

An update to the Republic Wireless app was released today at 100%, although it usually does take several hours until it is available via the Google Play Store. This update is only for Republic Wireless 3.0 phones and includes stability improvements. For instructions on how to update your Republic Wireless app, please go here.

 

Thanks, and have a great day!

sarahd

#MyDreamPhone Sweepstakes

Posted by sarahd Aug 15, 2016

 

 

We’re super excited about our recent launch of nine new smartphones and our new Bring Your Own Phone (BYOP) feature. To celebrate, we’re offering the chance to win any phone of your choice, plus a year of free phone service! We’re calling it the #MyDreamPhone sweepstakes.

 

Here’s what one Grand Prize winner will get:

 

  • A new phone of your choice from Republic (Samsung, Nexus, Moto)
  • A case & charger
  • 12 months free 4G LTE service with 4GB of data
  • $100 Google Play Store gift card
  • A Republic t-shirt and lanyard

 

That’s a $1500 value!

 

How to Enter:

From August 15-28, 2016, sign up for our sweepstakes using our sweepstakes widget over on our PWK webpage or Facebook page, check the appropriate box to agree to our terms, and you’re all set.

 

How to get Extra Entries:

 

  • Follow us on Twitter for 1 extra entry.  
  • Like us on Facebook for 1 extra entry.
  • Share our sweepstakes with friends. Each friend you signup on Facebook, Twitter, or email using your sweepstakes link gets you 1 extra entry (max. 10 referrals) and a bigger chance you’ll be selected the winner.   

 

We’ll announce the winner on August 29, 2016 right here on Community at 10:00 a.m. ET and through our social networks.

 

For a full list of the sweepstakes terms and conditions, please go here. If you have any questions, please go here.

 

Thanks for reading and good luck!


BYOP is Here.gif

 

 

 

We're excited to announce that beginning today, August 11, you may now purchase a Republic Wireless SIM card so that you can bring your own approved phone to Republic. To purchase a Republic SIM card, go to our Bring Your Own Phone (BYOP) web page.

 

Also today, we're offering free SIM cards, just pay shipping and taxes (discount applied during checkout). Sale ends at 9:00 a.m ET on August 12, 2016 or while supplies last. Offer is limited to the first four SIM card kits per order. All additional SIM card kits can be purchased at $5 each.

 

Please feel free to leave your questions and comments here.

 

Happy SIMming!

An update to the Republic Wireless app was released today at 100%, although it usually does take several hours until it is available via the Google Play Store. This update is only for Republic Wireless 3.0 phones and includes stability improvements. For instructions on how to update your Republic Wireless app, please go here.

 

Thanks, and have a great day!

An update to the Republic Wireless app was released today at 100%, although it usually does take several hours until it is available via the Google Play Store. This update is only for Republic Wireless 3.0 phones and includes the following:

 

  • Better handling of Cell Data On/Off setting
  • Fix for inbound call WiFi call crash when RECORD_AUDIO permission is missing
  • Various stability improvements

 

For instructions on how to update your Republic Wireless app, please go here.

 

Thanks, and have a great day!

An update to the Republic Wireless app was released today at 100%, although it usually does take several hours until it is available via the Google Play Store. This update is only for Republic Wireless 3.0 phones and includes stability improvements. For instructions on how to update your Republic Wireless app, please go here.

 

Thanks, and have a great day!

We’re thrilled to be launching Bring Your Own Phone (BYOP) on August 11, 2016, and we sincerely appreciate your patience as we continue to test the BYOP scenarios in order to deliver the best possible experience for you, our members.

 

In our previous update, we told you about an opportunity for a chance to get early access to a SIM card by filling out a survey. We wanted to let you know that we’ll be closing that survey today at 12:00 p.m. ET, so please make sure to fill it out if you haven’t already done so.

 

We’ve already had a bigger response than we expected, which is awesome! Tomorrow, August 4, we’ll notify the members via email that will get to participate in the Beta and provide them with further details. We’ll also send an email to those that didn’t make it into the Beta to let them know they won’t be able to participate in it.

 

We sincerely appreciate your support and interest in the BYOP feature from Republic Wireless. Please feel free to leave your questions and comments here.

 

Thanks for reading!

An update to the Republic Wireless app was released today at 100%, although it usually does take several hours until it is available via the Google Play Store. This update is only for Republic Wireless 3.0 phones and includes stability improvements. For instructions on how to update your Republic Wireless app, please go here.

 

Thanks, and have a great day!

sarahd

New Phones are Here!

Posted by sarahd Jul 28, 2016


New Phones are Here.gif

 

 

 

Please leave your questions and comments here.

sarahd

Bring Your Own Phone Update

Posted by sarahd Jul 27, 2016

We hope you’re as excited as we are for tomorrow’s launch. We’ve put a lot of blood, sweat, and tears into this project and it means a lot to us to share the final product with all of you. Tomorrow, we’ll be launching nine new phones and new plans. Unfortunately, we’re not quite ready to cross the finish line for our new Bring Your Own Phone (BYOP) feature and we’ll be delaying the launch of this feature until August 11, 2016. This delay only affects the ability to purchase a SIM card kit specifically for the BYOP feature. New phones purchased from us will come with SIM cards preinstalled and will not be affected by this delay.

 

We’ve built a solid foundation for our 3.0 platform and have been driving and testing a multitude of different scenarios on it for the past six months, including BYOP. The experience our members have is important to us and when we began working on the 3.0 platform about a year ago, we knew we needed to be extremely thorough in ensuring that whether you purchase a phone directly from us or you purchase service from us, the experience would be the same. BYOP introduces complex use cases with SIM card removal and replacement that we’ve built experiences around and are continuing to refine and polish. It's this attention to detail and commitment to a great experience that resulted in a delay of our launch schedule.

 

While we’re pleased with how all of the components of 3.0 are working, due to the complex nature of BYOP and in good conscience, we don’t feel comfortable launching a feature that hasn’t been thoroughly vetted to our standards. We understand this will be a big disappointment for some and for that, we sincerely apologize. However, we would much rather delay the launch to ensure that we provide you with the highest quality experience than launch with a potentially subpar one.

 

In appreciation of your patience and understanding, you’ll be able to order a SIM card, free of charge, on August 11, 2016. All you have to pay is shipping, which will be a flat charge of $4 (taxes not included). Additionally, with this little bit of extra time, we’ll be able to run a small beta group that will have early access to a SIM card. If interested, please fill out this survey and we’ll randomly select interested participants next week.

 

We hope you understand our reasons for delaying this feature and we appreciate your patience as we work to ensure the best possible experience for all of our products and services. Please feel free to leave your questions and comments here.

 

P.S. If you currently have an approved BYOP phone, beginning tomorrow (July 28) you’ll be able to download the new Republic Wireless app on your 3.0 phone to check for compatibility. To download and install the new app, go to the Play Store on your phone, and search for Republic Wireless. Here's a direct link as well.

sarahd

Money Back Guarantee Update

Posted by sarahd Jul 22, 2016

Beginning on July 28, 2016, our Money Back Guarantee policy is changing to 14 days for all phone purchases. Although the new policy won’t go into effect until July 28, this change will be reflected throughout our website, Community, and the My Account portal beginning today. Any purchases made between now and 2:59 a.m. ET on July 28, 2016 will still be covered under the 30-Day Money Back Guarantee.

 

When we launched Republic in 2011, we decided to offer a 30-day guarantee because we knew we were asking our early adopters to take a pretty big risk switching to an unknown brand with an unproven product. We wanted to give everyone ample time to determine if Republic’s unique service was right for them. Since then, with your support, we’ve grown by leaps and bounds. By August 11, we’ll have added:

  • Bonded Calling for greatly improved call quality;
  • Nine unlocked GSM phones from the leading Android brands;
  • A new carrier option that gives members access to the fastest nationwide 4G LTE coverage available;
  • BYOP capability and Republic SIM cards;
  • Our patented calling software is no longer required to be specially built into a phone’s ROM, making possible faster updates and more phones.

 

We believe that a 14-day policy still gives our members ample time to make an informed decision. Of course, changing our policy will help us reduce our costs and we’re going to invest those savings in continuing to create innovative solutions to disrupt the telecomm industry, like the list above. We’ll keep working to eliminate the caveats that used to come with becoming a Republic member. And, we won’t stop looking for new ways to help people save money and connect with each other.

 

We’re very excited to be able to offer unlocked GSM phones - providing our members with even more flexibility of choice. As always, we appreciate your questions and feedback and are always here if you need us. If there is ever a problem, we will do whatever we can to give you the best experience possible. Thank you for being with us, we cannot wait for next week!

 

Thanks for your patience and if you have any questions, please let us know here.

In one week from today, we’ll be launching the next evolution of Republic Wireless. This is a huge step for all of us as we expand our portfolio of phones, plans, and carriers. Our engineers have been working tirelessly for months to ensure that our backend systems would be ready to go on launch day.

 

In order to support all of these awesome new changes, we’re performing a complete overhaul of our current platform tomorrow, July 22, from 7 a.m. to 2 p.m. ET. During this time, the Republic Wireless website, My Account portal, and portions of the Republic app will be unavailable.

 

The Republic Wireless Community will be available, but in read only mode. If you need to contact Help during this time, Live Chat will still be available from the Maintenance Page and you will be able to send emails to help@republicwireless.com.

 

We apologize for any inconvenience this may cause and thank you for your patience.

 

With this update, we’re one step closer to launch day.

 

Get excited!

sarahd

Republic Wireless 3.0 Reminders

Posted by sarahd Jul 19, 2016

In advance of our July 28th launch of nine awesome new phones from Samsung, LG, Huawei, and Motorola, we wanted to remind our current members that nothing is changing with your current plan, unless you want to upgrade to one of our new phones.

 

What’s new with 3.0:

Our nine new phones are part of our new Republic 3.0 experience, which comes with our new GSM carrier option and access to the fastest nationwide 4G LTE cellular network available.  If you would like one of these phones, you’ll need to select one of our GSM compatible plan options below when you purchase your new phone. Or, if you already own one of our approved BYOP phones, you can purchase a GSM SIM card kit from Republic for $5 (plus shipping and taxes) beginning on August 11, 2016. Be sure to check out our one day sale on August 11 when you can order a SIM card for free, just pay a $4 shipping charge.

 

About new plans:

 

PlanMatrix_full 2.png

 

 

Our 3.0 Clear Choice plans are designed to be straightforward and affordable. What you see is what you get. The plan you sign up for will be what you’re charged month to month, plus standard taxes. No hidden fees or overages - just great service.

 

But what if I want to keep my plan?
You also have the option to keep your Republic 1.0 plans and 2.0 Refund plans on your current phone. If you’re looking for a new phone on your current plan, you can purchase the Moto G (3rd Gen.) or Moto E (2nd Gen.), which are compatible with CDMA cell service. This chart will help you pick the phone and service plan that works best for you this July 28th.

 

CDMA and GSM.jpg

(Please note: You cannot purchase a new 3.0 GSM compatible phone and put your current CDMA SIM card in it. It will not function properly).

 

 

Are there coverage maps I can check?

Yes. You can check your coverage for both CDMA and GSM cellular service on our coverage maps here: CDMA (2.0) and GSM (3.0).

 

 

More details:

For more info about our new Republic 3.0 Clear Choice plans and compatible phones. Check out our FAQ. We’re thrilled for the next evolution of Republic and are so happy you’re part of the journey.

 

If you still have questions, feel free to post them here.

 

Thanks!

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