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84 Posts authored by: sarahd
sarahd

New Accessory Return Feature

Posted by sarahd Mar 26, 2014

Good afternoon Republic,

 

We hope everyone is doing well. We wanted to let you know about a new My Account feature that we released today—accessory returns. This new feature allows you to submit an accessory return request from the My Account portal. Here's a highlighted overview of the new feature:

 

  • The accessory return feature can be found by signing into My Account and selecting Orders from the My Account drop down menu.
  • Accessories can be returned within 30 days of purchase and are eligible for a full refund if the accessory is unopened and undamaged.
  • It's important to note that the accessory return process is separate from the cancelation process. So if you're canceling service and want to return accessories, you'll need to complete those processes separately.

 

We've also put together this document that includes the full accessory return and replacement policy and a step-by-step tutorial for how to submit an accessory return request.

 

That's all we have for you today. Thanks for reading and as always, we welcome your questions and comments here.

sarahd

Republic Health and Wellness

Posted by sarahd Mar 10, 2014

Happy Monday everyone, we hope all of you enjoyed the weekend and the warmer temps!

 

We wanted to let you know about a new document we just published. In an effort to keep everyone up to date with current issues (or existing conditions as we call it), we created, "Republic Health and Wellness." This document is the place to go when you want to know what issues are currently being reported, symptoms you may experience, current status and what steps you should take to correct it (if any).

 

This is a living breathing document so be sure to bookmark or follow it so you can always be up to date with the most current information. We'll update the document as we have any new information for each condition. We'll also post new releases and fixes at the bottom of the document so you can keep up to date with new features we release or when we've implemented a fix for one of the conditions.

 

We hope this gives you a better understanding of what types of issues currently exist and where we are in the process of resolving them. Let us know what you think here.

 

Enjoy the rest of your week!

 

SarahD

sarahd

New Ambassadors!

Posted by sarahd Feb 21, 2014

As some of you may know, here at Republic, we have an Ambassadors Program. For those of you that don't know, this program is for Republic members that have a strong desire to help other fellow Republic members. You may have seen them around our Community answering and commenting on various threads on a variety of different topics. They are also easily recognizable with a shield as their icon statusicon-founder1.gif

 

Today, we would like to announce that we've invited four new Ambassadors to our group:

 

jben

prosopopoeia

johnny5

masil

 

Please join us in congratulating them for all of their hard work and contributions to the Republic Community.

 

Thank you so much for everything you do!

We hope everyone had a lovely Valentine's Day!

 

We'd like to announce the winners of last week's contest, but first we would like to thank everyone for sharing their "It's not you, it's them" stories. It's so great to read all the ways Republic has helped you, your family and friends!

 

Without further ado, the winners are:

 

Community - ibar3734

Facebook - Emelyn

Twitter - babayagablog

 

We would also like to share some of our favorite stories:

 

penna's entry was written in a short story format about how his phone tragically fell off a balcony (or not so tragic as it led him to Republic ). Read his full story here.

 

jfic wrote a cute haiku here.

 

maryc.3oxsxa not only gave us some love, but also sent the Community a Valentine for coming to her rescue. Good job guys! Check out her post here.

 

Thanks again for sending us all your love and congratulations to the winners!

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Happy Valentine’s Day week!

 

It’s a time for showing love, and we’d love to hear from you. For this contest, we invite you to share your story of why you're going with Republic over the other guys. Then, vote on your favorite story and/or get others to vote for you. The Valentine with the most votes will win a year of free WiFi. That’s right— we’ll pay your WiFi bill for the year (up to $599).

 

There are 3 ways to enter:

 

  • Community - Add your story here.
  • Facebook - Go to our Facebook page and follow the instructions there.
  • Twitter -  Tweet @republicwirelss with #IHEARTREPUBLIC or go to our Twitter page.
  • Google + - Enter on the Republic Wireless Community as contests are not allowed on Google +.

https://www.google.com/+/policy/contestspolicy.html

 

The contest begins on February 10, 2014 and ends at 11:59 p.m. ET on February 14, 2014. Three prize packages (a check for $599) will be awarded—one for each platform listed above.

 

For a full list of Community Contest details, please see here. For Facebook and Twitter Contest details, please visit those platforms.

 

Thanks for the love you show us all year long! We’re looking forward to sending our 3 winners a Valentine’s check (and XOXO’s).


sarahd

Republic Member Content

Posted by sarahd Jan 23, 2014

Here at Republic, we love our members! We're honored to have such engaged, enthusiastic partners in this big adventure we're embarking on. Awhile back, we announced that some of our top Community contributors were given their own blog so they can share the wealth of their expertise. This week, two of these members published new blogs that we think will be of interest to the entire Community.

 

The first blog is from carlh. Carlh has been a member since July 31, 2012 and has accumulated 15,671 points. That's a lot of typing! This week, he posted a blog about an age old topic that we see quite often in Community, What Wi-Fi Routers work with Republic? Find out, or tell us! Check it out and tell us what you think!

 

The second blog is from southpawkb. Southpawkb has been a member since day ONE, and was right there with us in the trenches, ground zero on that fateful November day in 2011. As a Republic Ambassador, southpawkb came to us with a great idea, to get the scoop on Republic employees. This week, southpawkb published the first edition of a series called Face to Face, where they interviewed one of our newest Republic staff members, kashley. Check it out and tell us what you think!

 

Let us know what you think about the above listed blogs and show some love to some of our favorite members here.

Ring in the New Year Banner-Congrats.png

Happy Monday Republic Community!

 

We hope everyone had a lovely weekend. We'd like to announce the winners of our "Ring" in the New Year sweepstakes, but first, we wanted to thank everyone who participated. The sweepstakes was a huge success with over 45,000 entries across Community, Facebook and Twitter.

 

Without further ado, here are the winners:

 

 

Congratulations everyone!

 

Stay tuned for even more chances to win Republic products and services.

 

Join us in congratulating the winners here.

Happy Holidays from Republic Wireless!

 

We hope everyone had a wonderful Christmas. We’d like to ring in the new year by offering a chance to win a free Moto X and 12 months of free service (a credit in the amount of the $10/month service plan). There are three ways to enter:

 

 

Contest begins December 30, 2013 and ends at 11:59 p.m. ET on January 17, 2014. Three prize packages (free Moto X and a credit of 12 months of the $10/month service plan) will be awarded—one for each platform listed above.

 

For a full list of contest details, please visit “Ring in the New Year” Sweepstakes Rules.

 

Good luck and Happy New Year!

 

As always, please feel free to leave your questions and comments here.

 

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sarahd

The Lowdown on Plan Switching

Posted by sarahd Dec 13, 2013

Is plan switching for real?

Seriously. It’s a thing. You can change your plan up to twice per month. Sound crazy? We don’t think so. We believe that smartphone plans should work for you—not against you. And that you should only have to pay for the cell data you need. So here’s a little insight into how plan switching throughout the month works and what you’ll see on your credit card bill when you make a change.


You can switch your plan up to twice per month straight from your phone, making it really easy to create a plan that’s customized around your life. So how does plan switching work in practice? Check out the example below. To see how you switch plans right from your phone, here’s a quick video.

 

 

Little Laura.jpg

Meet Laura (you may feel like you already know her!). On November 1, Laura signed up for the $10 plan. She paid $10 in service fees to Republic for unlimited data, talk and text on WiFi plus unlimited cellular talk and text. Then, on November 10, Laura headed off on vacation. She decides she wants some cellular data access, so she changes to the $25 plan. She returned home on November 22 and switched back to the 10 plan. How does that affect her monthly bill? Here’s quick look including a calendar view and a chart to show how the charges work out (if you like seeing all the calculations).

 

 

Plan Switching Example 1.jpg

 

Plan Switching Example 2.jpg

 

That’s it! When you do the math, it’s easy to see that you can save a lot of money throughout the course of the month with some shrewd planning. So try out our various plans and find what works for you. And don’t worry—you can always mix it up.

 

As always, please feel free to leave your questions and comments here.




sarahd

Moto X is on Sale Now!

Posted by sarahd Nov 14, 2013

It’s finally here. Today we’re thrilled to open the Republic store for Moto X™—with four new plans to choose from and the ability to switch plans up to twice per month (that’s right – you can switch your plan with no penalty…something NO ONE else in the industry is doing!). Now you can get your new Moto X with Republic’s Hybrid Calling technology, with two plans that cost $10/mo or less…still with no contract, no hidden fees and no surprises.

 

For anyone who’s been watching and waiting, this moment’s been a long time coming from when we first announced the Moto X on September 19. In that blog post, we talked about all the new plans ranging from $5/month to $40/month. Check it out if you missed it.

 

We’ve got MMS!

In other HUGE news today, we are thrilled to announce that the Moto X and future Republic devices will now have full MMS capability with every major carrier, including 70+ total regional and national players. That means you can now send group texts, photos and videos using your new Moto X phone. Sending and receiving MMS between providers involves lots of effort on both sides of the equation, so we are very excited that we now have this functionality. Check out the chart below to see our progress with the major wireless providers. Whoop!

 

MMS Chart 11-13-13.png

 

Get Yours.

We can’t wait for you to get this new phone! Our folks (myself included) have been testing out the Moto X for a while now, and it truly is a top-notch device at an incredible value. Our Moto X got 4 out of 5 stars (an “excellent” rating) in a review last week by PC Mag. We’re stoked about this review and many others from the likes of USA Today, Bloomberg Business Week and many more.  But don’t take it from us—get one and see for yourself!

 

We look forward to hearing many more reviews from all of our members who’ve helped us get to where we are today—and future members who are just starting out with Republic.

 

So get the Moto X and lay it on us… we can’t wait to hear what you think.

 

As always, feel free to leave questions and comments here.



Hello Republic Members -

 

Today, we’re excited to announce that our new online shopping experience and a new My Account feature are now “live” on RepublicWireless.com. These new releases bring us one step closer to our upcoming Moto X launch and will improve your overall experience with Republic Wireless. Let’s take a closer look at each new item:

 

New Online Store

We’ve streamlined the shopping experience and added the following features to our online store:


  • New e-commerce platform - Our new online store has been moved to a more robust platform that will allow us to remove or add products quickly and efficiently. We’ll also be able to edit content on the spot, which allows us to keep you informed with the latest info, pricing, and promotions.
  • Coverage checker - Before you finalize your purchase, we ask you to type in your zip code. This ensures that you have Sprint’s native 3G cellular coverage in your area before you buy.
  • Account sign in and creation - If you’re an existing member, you can now sign in before you complete your purchase. If you’re not an existing member, you can create a new account. This will help us determine ahead of time if you’re simply adding a line to your existing account or if you’re a new member.
  • Room to grow - With this new platform, we’ll be able to add other innovative features and tools to enhance your Republic shopping experience in the future.

 

New My Account Feature

We’ve also added a new account management tool. This new feature is the first of several new account management tools that we plan to provide for you. Account owners can now assign phone lines to other users on their account. This gives the other users on your account the ability to sign into their own My Account portal where they can view call history and usage, change email address and password, and open a Republic Help request. Later on, we’ll be adding to this functionality with other helpful features to enable you to do even more within your account.

 

We’re excited about these new releases and we hope that you will enjoy them! As always, thanks very much for being a member of our Republic!

 

Game on!

 

Please feel free to leave your questions and comments here.

sarahd

Community Updates

Posted by sarahd Oct 25, 2013

Hello everyone!

 

In addition to all of the excitement surrounding the Moto X™ launch, we have some more good news. We’re upgrading our Community software to version 6. This means improvements all around such as better search functions, easier navigation, a mobile version of Community, corrections for IE 10 users, improved content management, and more!

 

We’re also be making some of our own improvements. There will be a new design layout which includes moving all discussions to one location. This way, everyone that has a Community login will be able to participate in discussions and ask questions. Documents will also be centralized in one single location in an area we’re calling the Knowledge Center.

 

Over the next few weeks, you’ll notice some changes in Community. These changes will happen in stages. The first stage will take place overnight tonight from 1:00 a.m. to 7:00 a.m. ET. You’ll still be able to access Community, but you may notice some lag, you may get logged out at times, content will be moving around, and the names of some of the sections will be changed. This first stage will help us prepare for the final migration scheduled for early November. We want to assure you that no content will be deleted during these migrations. Links to documentation and discussions will remain the same.

 

The second stage will be the final migration to the new version of Community. This is when you’ll see the new layout and the creation of the Knowledge Center. Once that date has been solidified, we’ll let you know in advance as it will require a scheduled maintenance window and Community will not be accessible during that time. It will most likely be in the early morning hours when there isn’t a whole lot of traffic.

 

Please let us know here if you have any questions about these changes over the next few weeks. We also want to  thank you for your patience as we continue to improve the Republic experience.


Thanks and have a great weekend!

In preparation for the Moto X launch, we’ll be taking some pretty important steps behind the scenes to ensure all of our systems are in tip top shape. This includes upgrading some of our backend systems in order to increase efficiency and improve functionality. These upgrades will

be beneficial for both Republic members and employees.

 

In order for these upgrades to take place, the My Account portal will be unavailable while we migrate our systems to a new platform. This does not affect Republic Wireless service, only the My Account portal. On Monday, September 30, 2013 at 12:00 a.m. ET to October 1, 2013 at 8:00 a.m. ET the My Account portal will be unavailable. During this time, you will be unable to do the following from the portal:

 

  • Update name or email address
  • Update password
  • Update credit card info
  • View order history or status
  • View or request a number transfer
  • View usage history
  • Setup or manage e911 services
  • Cancel service

 

If you need to make any of the above changes during the maintenance window, please open a Republic help request and one of our team members will provide you with further details as to how and when your request will be completed. If you’re canceling service and you’re within our 30 Day Guarantee, we’ll honor your cancellation request based on when you open the help request. Please also note that any phones ordered during the maintenance window won’t ship until Tuesday morning after the maintenance has been completed.

 

We apologize in advance for any inconvenience this may cause and thank you for your patience while we upgrade our systems.

 

If you have any questions, please ask them here.


On the heels of our big announcement yesterday about the new Moto X™ (coming in November), we’re also announcing that our Beta phone, the Motorola DEFY XT™, will be on sale for a new price starting Thursday, September 26.

 

We wanted to let you know in advance of the coming price drop, so that those of you debating what to do will be well informed of your options. So here are three options to consider if you’ve been thinking about joining Republic, but haven’t made the plunge yet:

 

1) Purchase later and save big on the DEFY XT.
If you’re looking for a lower cost of entry for joining Republic, the $99 phone option (available 9/26) will be your best option for the near term. Effective immediately, we’re no longer offering a $79 phone with a $29/month plan, so the $99/$19 plan will be the most economical way to join. Note that you won’t be included in the Beta Member Service Discount group if you purchase after 9/25.

 

2) Purchase before the price drop, and be eligible for the Beta discount.

We’re offering a 10% service upgrade discount to folks who have been a part of our Beta. We know that some of you have been planning to join the Beta, but hadn’t set a date yet. We wanted to make sure you have the chance to join in before that window closes, if you’d like. Any purchase made on 9/26 or after will not be considered part of the Beta, and therefore not be eligible for the service discount.

 

Note that Motorola’s Jelly Bean trade up program ($100 Visa card rebate) will be available to you whether you go with option 1 or 2.

 

3) Do nothing—that’s okay too!

Republic will have the new Moto X on sale in November, with plans starting at $5/month. That will be a great time for Beta members to get a new phone and plan—and for new members to tap in to the huge savings that come with Republic’s Wi-Fi Hybrid Calling technology.

 

A note about Republic’s new plans on Moto X…

For the new plans coming in November, keep in mind that those plan rates will only apply to the purchase of a new Moto X phone and are not applicable to the DEFY XT. Whether you’re an existing Republic member or you’re just joining, whatever monthly rate you had at the time of purchase will remain with your DEFY XT for as long as you have that device.

 

So if you’re thinking about purchasing a DEFY XT…carefully consider your options. The DEFY XT is a good phone for a great price, especially at $99. As we’ve discussed in our recent blog on the DEFY XT roadmap, we’ll continue to support this phone moving forward and upgrade it to the best of our ability.

 

For more info regarding the DEFY XT price drop, check out our FAQ.

 

As always, please leave your comments and questions here.


Happy Friday everyone! We hope everyone's enjoying the summer. We're a little light this week but stay tuned for product updates and other exciting content coming next week!

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As always, please feel free to leave your questions and comments here.

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