Good afternoon Republic,
We hope everyone is doing well. We wanted to let you know about a new My Account feature that we released today—accessory returns. This new feature allows you to submit an accessory return request from the My Account portal. Here's a highlighted overview of the new feature:
- The accessory return feature can be found by signing into My Account and selecting Orders from the My Account drop down menu.
- Accessories can be returned within 30 days of purchase and are eligible for a full refund if the accessory is unopened and undamaged.
- It's important to note that the accessory return process is separate from the cancelation process. So if you're canceling service and want to return accessories, you'll need to complete those processes separately.
We've also put together this document that includes the full accessory return and replacement policy and a step-by-step tutorial for how to submit an accessory return request.
That's all we have for you today. Thanks for reading and as always, we welcome your questions and comments here.