Back in November of 2015, we announced that we were testing a new version of the My Account portal. We then had to remove the new portal due to a technical glitch. We have since resolved the technical issues and are rereleasing the new portal again today.
Before we get into the details of the new portal, we wanted to give you a little background as to why this new portal is so important. To get the full story, we talked to LesJ from our Development team and MatthewB from the User Experience team.
From a technical perspective, LesJ said, “If we were going to move forward with the portal, we were going to have to rebuild it from scratch." The previous portal architecture was written with a framework we no longer use, so in order to enable new feature development, we rebuilt the portal in the same architecture that our website is built on. With this foundation in place, we’ll be able to spin up new features more quickly and easily moving forward.
From the UX perspective, MatthewB has been studying our users for two years and knows that what is important for our users’ experience is building the relationships between the user, phone, and service. This portal redesign brings these three components together in the user views. While not all the actions are available yet, the changes being rolled out today give us the framework to build in rich account management features in the future.
So while you may not notice any new features right now, this new architecture will give us the ability to not only add new features to the portal, but we will be able to do so more quickly and efficiently going forward. Go team!
Here’s a preview of what we’ve been working on. The legacy portal will remain fully functional until all tools and features have been moved to the new one.
In the new portal, you can:
- View service line information.
- Cancel a service line.
- View orders and invoices.
- Update your email address, password or payment info.
To get access to the new portal, there is a banner at the top of the current portal after you sign in. Click on Check it out and you'll be directed to the new portal.
The new portal is pretty intuitive, but just in case you need step-by-step instructions, we've added tutorials to the following existing documents.
We hope that you like the new portal and we'll continue working to add new features.
Thanks for reading!