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Republic Help Updates

30 Posts authored by: theproductguy Employee

Hello again. We hope you had a great week.

 

We had a quiet week this week, with no surprises and good pick up on the ongoing MRs for G and X.

 

As always, here’s the full back catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]
Updates in progress:

  • Moto G (1st Gen) Lollipop is fully available and over 93% of members have downloaded it.  We have reached the peak of installs for this update now.  There will always be some members who decide not to update, so as of today, we are removing this update from the report moving forward.
  • Moto X (1st Gen) EMR is at the same point as the Moto G MR, so as of today, we are removing this update from the report moving forward.
  • Moto X (1st Gen) Lollipop was at 85.6% this morning. That’s the big jump we were expecting.  Again, we’ll be sending out reminders to those who haven’t downloaded it yet starting this week. This, too, is peaking out, so we’ll take this one out of the report.

 

Remaining Updates to complete:

 

Moto E (1st Gen.) - We are starting QA shortly for this build and are looking to get the internal dogfood process started as soon as possible afte that. If there are no issues discovered, we will then start the SLATE and Lab entry process.  As we mentioned last week, we are still a few weeks away (but a week closer !)  from this being ready to go.  We will let you know a more concrete plan when we are through the QA process.

 

Moto E (2nd Gen.) -  No news is good news here.  SLATE testing started on Monday, and we are still following the plan of record from last week.
Current estimation dates for Moto E (2nd Gen.) are shown below:

  • If there are no issues discovered in SLATE, we will enter the lab on Monday, February 15th.
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, February 22nd.
  • We’ll roll out the Over the Air (OTA) update to the Moto E (2nd Gen.) phones starting on Monday, February 29th with the same staggered rollout process we have used for the other phones. 

 

We are really pleased with the progress of the uptake on the X and the continued progress on the both versions of E. 

 

We will give you a progress report again next week.

 

As always, stay WiFi my friends.

 

Here’s the latest news on the MR updates.  MR’s continue to roll out for G and X, with E2 and E1 coming shortly.

 

As always, here’s the full back catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]


Updates in progress:

  • Moto G (1st Gen) Lollipop is fully available and 92.5% of members have downloaded it. A slight improvement over last week, and we’ll be sending out reminders to those who haven’t downloaded it yet starting this week.
  • Moto X (1st Gen) EMR is fully available and over 94% of members have downloaded it. This is a really awesome number to see.
  • Moto X (1st Gen) Lollipop was at 73% this morning. That’s the big jump we were expecting.  Again, we’ll be sending out reminders to those who haven’t downloaded it yet starting this week.

 

Remaining Updates to complete:

  • Moto E (1st Gen.) - We are still queued up to fully test this build.  We have received an updated  build and this is next in line to go through the full QA process.  When we have completed QA, we will go an internal dogfood (i.e use it ourselves) for a few weeks, and if there are no issues discovered, we will then start the SLATE and Lab entry process.  We are still a few weeks away from this being ready to go.  We will let you know a more concrete plan when we are through the QA process.

 

  • Moto E (2nd Gen.) -  We have been pushing very hard to get this build out, and have tried to compress the schedule (as we have communicated) to try and cut a couple of corners.  Unfortunately, when something goes wrong, that sets us back.  We discovered an issue late last week that resulted in us not being ready for lab entry this week.  The next available lab entry slot is February the 15th.  That actually gives us the time to do QA and SLATE in sequence, rather than in parallel, giving more breathing room to get any remaining issues ironed out.   We are doing everything in our power to avoid further delays.

 

Current estimation dates for Moto E (2nd Gen.) are shown below:

  • SLATE will officially start on Monday, February 8th, but if we can start earlier, we will.
  • If there are no issues discovered in SLATE, we will enter the lab on Monday, February 15th.
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, February 22nd.
  • We’ll roll out the Over the Air (OTA) update to the Moto E (2nd Gen.) phones starting on Monday, February 29th with the same staggered rollout process we have used for the other phones.  We were targeting some time in February for this release, and the leap year may give us that one extra day we need.

 

This update isn’t as full of good news as previous ones, and we understand that this may be frustrating for some, but it is imperative that we get the quality of these releases where they need to be before we release them.

 

We will give you a progress report again next week.

 

As always, stay WiFi my friends.

 

It’s that time again.  Time to update you on what’s going on and what’s upcoming for the Lollipop MR’s on your phones.

 

As always, here’s the full back catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Updates in progress:

 

Remaining Updates to complete:

  • Moto E (1st Gen.) - We have received a new build from our partners to address the issues we discovered.  We are queued up with QA to do a full test regression on the software. Firm dates are pending the QA test results.

 

  • Moto E (2nd Gen.) -  We are pushing to get the quality where it needs to be for audio on this device.  We were slightly delayed going in to SLATE by a couple of days, but are pushing to stay on the lab schedule.
    Current estimation dates for Moto E (2nd Gen.) remain unchanged:
    • If there are no issues discovered in SLATE, we will enter the lab on Monday, February 1st
    • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, February 8th.
    • We’ll roll out the Over the Air (OTA) update to the Moto E (2nd Gen.) phones starting on Monday, February 15th with the same staggered rollout process we have used for the other phones.

 

We will continue to update you on the progress of these two remaining updates.  See you next week.

 

As always, stay WiFi my friends.

 

Ok, here’s the next installment of the progress on the Lollipop software updates for your Moto X (1st Gen) and Moto E (1st & 2nd Gen.) phones.  Sorry we didn’t get this out yesterday as promised, but we were waiting for some news on the progress.

 

As always, here’s the full back catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Updates in progress: Moto X (1st Gen) EMR is at 94% and the Moto G (1st Gen) Lollipop MR is at similar levels.

 

Moto X (1st Gen.) - We are rolling today as planned. We had 80% uptake on the soak and very good results.
Here is the current remaining plan:

  • The Lollipop update will be a staggered rollout, starting at 20% today.
  • We’ll take a look at the support impact to make sure we are helping those customers who are having issues as quickly as we can, and will roll another batch on Monday.


Moto E (1st Gen.) - QA (Quality Assurance) is still cranking on this build. We will more than likely need to get a new build from our partners to address some issues we have discovered.  Firm dates are pending getting the quality to where we want it for your our members with this phone.

 

Moto E (2nd Gen.) - This device needed to go back through SLATE, and unfortunately, some new issues were discovered that require us to get another build from our partners. This needs to be tested and qualified.  This has meant a delay in the schedule.
Current estimation dates for Moto E (2nd Gen.):

  • We will re-enter SLATE on Monday, January 25th for a 1 week cycle.
  • If there are no issues, we will enter the lab on Monday, February 1st (changed from January 18th)
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, February 8th
  • We’ll roll out the over the air (OTA) update to the Moto E (2nd Gen.) devices starting on Monday, February 15th with the same staggered rollout process we have used for the other devices

 

Like last week, a mix of good news and a couple of unavoidable delays.  Next week, we’ll report on progress of the X rollout and both the Moto E (1st Gen.) and Moto E (2nd Gen.).

 

Thanks for playing, and don’t forget to tip your waitstaff.

 

As always, stay WiFi my friends.

 

Week 2 of 2016.  Only 347 days until Christmas. Time flies...

 

Here’s the next installment of the progress on the Lollipop software updates for your Moto X (1st Gen) and Moto E (1st & 2nd Gen) devices.

 

If you are fan of binge reading, or for those new to these updates, here’s the full catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]


Moto G (1st Gen.) - We said we would remove this from the report, but we wanted to share the download numbers

 

As of yesterday, 89% of Moto G customers had updated to Lollipop. This looks like it has solved a lot of the calling and messaging experience issues, and you are giving us great feedback about it.  You can read comments about experiences on this Community thread. This is awesome. 

 

If you haven’t updated yet, here are the instructions to get you ready.

 

Moto X (1st Gen.) - We didn’t make the 6th due to a delay on exiting the lab, but that gave us some time to rectify an issue with the availability of the previous OTA. We DID get rolling on the 11th as originally planned for the soak test. We are off and running.


Here are instructions for the soak test, we’ll keep this updated as we learn from the soak. If you want to read others’ experiences with the soak and add your own, see this Community thread.

 

Here is the current remaining plan (if the soak doesn’t turn up anything):

  • We’ll roll out the over the air (OTA) update to the Moto X (1st Gen.) devices starting on Wednesday, January 20th. Motorola will be observing Martin Luther King Day on Monday.
  • It will be a staggered rollout, starting at 20% and we’ll determine the full rollout schedule as we monitor progress.


Moto E (1st Gen.) - We have discovered a few issues in the QA process, and are expecting a new build this week.  No firm lab entry date set for this at the moment until we get sign off from our QA team.

 

Moto E (2nd Gen.) - This is an update to the current Lollipop build to resolve the audio issue that has been affecting some of you.  We unfortunately missed the Lab Entry on the 11th due to some last minute issues we wanted to double check. We are delayed until January 18th to get to the lab.
Current estimation for dates:

  • If we enter the lab on the 18th and get a 1 week lab cycle, we’ll exit the lab on Friday, January 22nd
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, January 25th
  • We’ll roll out the over the air (OTA) update to the Moto E (2nd Gen.) devices starting on Monday, February 1st with the same staggered rollout process we have used for the other devices

 

A mix of good news and a couple of unavoidable delays, but we are getting closer to the goal of updating these devices for you.

 

More to come next week on the progress of the remaining phone updates.

 

As always, stay WiFi my friends.

Happy New Year everyone and welcome to 2016.  We hope you had a safe and happy holiday.

 

Here’s the first update of the year on the progress on the Lollipop software updates for your Moto G (1st Gen), Moto X (1st Gen) and Moto E (1st & 2nd Gen) devices.

 

Looking for information about the recently released Moto G (1st Gen.) Lollipop 5.1 update? Go here for full instructions.

Looking for information about the recently released Moto X (1st Gen.) EMR System update? Go here for full instructions.

 

For those new to these updates, and for a full explanation of all the acronyms, here’s the full catalog of past updates:

 


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]


Moto G (1st Gen.) -  Rollout is progressing well.  As of yesterday, approximately 90% of you that have this device have updated to the new OS.   The update is going smoothly for most people, and members are reporting success on Community and social media.

 

If you're one of the 10% not yet updated or if you're having slowness post-upgrade, see this Help Update for instructions and troubleshooting. https://community.republicwireless.com/blogs/republic/2015/12/09/moto-g-1st-gen-lollipop-51-system-update

 

Now that this update is in production, we’ll drop this device out of the report moving forward.

 

Moto X (1st Gen.) - Great news here.  Strings have been pulled over the break, and we have pushed through SLATE and the Sprint lab.

We are due to exit the lab tomorrow.  This means an acceleration of the schedule we laid out in the last update.

 

The current estimated dates are:

  • We’ll exit the lab on Wednesday, January 6th (was Friday, January 8th).
  • We’ll do a public soak test with a small number of our members immediately following, starting on Wednesday, January 6th (was Monday, January 11th).
  • We heard from those involved in the soak of the Moto G that you wanted more pro-active communication.  We’ll be sending out email notification to all Moto X (1st Gen) users before the soak test starts.  Thank you for your feedback.
  • We’ll roll out the over the air (OTA) update to the Moto X (1st Gen.) devices starting on Wednesday, January 13th (was Monday, January 18th).
  • It will be a staggered rollout, and we’ll determine the full rollout schedule as we monitor progress.


Moto E (1st Gen.) - We are waiting for the next set of updates from our partner and we will start full QA on this next week. 

Based on the quality of the build, we will determine the SLATE and lab schedule during the QA process.

Moto E (2nd Gen.)
- We started SLATE testing on this build on January 4th, and are still targeting a tentative lab entry date of January 11th, and we will keep you updated on progress.


The current estimated dates are:

  • If we enter the lab on the 11th and get a 1 week lab cycle, we’ll exit the lab on Friday, January 15th
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, January 18th
  • We’ll roll out the over the air (OTA) update to the Moto E (2nd Gen.) devices starting on Monday, January 25th with the same staggered rollout process we have used for the other devices

 

We are still cranking on these builds as hard as we can, and our partners have worked hard over the break to get us where we are.

 

More to come next week.

 

As always, stay WiFi my friends.

Moto G (1st Gen) folks:  Lollipop is here, for you! Check out this Help Update for more detailed information such as:

  • Release Notes
  • Pre-update preparation
  • Doing the update
  • Troubleshooting

 

 

Time, once again, for another report on the progress on the Lollipop software updates for your Moto G, Moto X and Moto E (1st Gen) devices, and we have a new surprise guest this week, so grab some cocoa and if you are all sitting comfortably, we’ll begin.

 

For those new to these updates, and for a full explanation of all the acronyms, here’s the full catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Moto G (1st Gen.) -  This is it. This is the week of the big release. We know you’ve all been patiently waiting for it. That’s right, on Dec 18th, “Star Wars: The Force Awakens” takes second place to the final push for the Moto G 5.1 MR rollout. We sent out an email communication to all Moto G owners last week with instructions on getting ready for the update. Let us know if your experience with your phone has significantly improved. All the early feedback is very positive.

 

Moto X (1st Gen.) - We have found and fixed the outstanding bug to pass Google certification.  The build has been generated, and we are currently running QA on this latest build.  We plan to run SLATE over the Christmas period to be ready when the Sprint Lab re-opens after the holiday period.

 

Current estimation for dates:

  • After exiting SLATE, we will enter the Sprint lab on Monday, January 4th.
  • We’ll exit the lab on Friday, January 8th.
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, January 11th.
  • We’ll roll out the over the air (OTA) update to the Moto X (1st Gen.) devices starting on Monday, January 18th.
  • It will be a staggered rollout, with full availability by Friday, January 22th (this is changed a week).

 

Moto E (1st Gen.) - We have received our first build for this device and will start QA when we get back after Christmas. There are a couple of other fixes to be included from other devices, so everything is up to date, so we are using this freed up time to QA the build for our special guest device.  We will have more clarity on the schedule when we get into the QA process. Stay tuned.

 

What’s this special guest you mentioned?

 

Moto E (2nd Gen.) - We have had a subset of customers on this device commenting about the audio quality on calls, especially when using speaker phone. (Pushed the button to publish too quickly.  Thanks southpawkb for spotting)

 

We have a new build from Motorola that contains a fix for this issue, and also includes the latest Android security patches.

 

As we are waiting for the bug fixes for Moto E (1st Gen) from Motorola, and while the Moto X (1st Gen.) is in the final stages of QA testing, we’re using this window of opportunity to verify the Moto E (2nd Gen.) updates through QA now.

 

The plan is (as always, provided we don’t run into any issues) to try and get this to you as quickly as possible after the Moto X (1st Gen) build. We weren’t expecting the build from Motorola this quickly, and we want to get this to you as quickly as we can. 

 

We will be updating BOTH generations of the Moto E, but based on schedules, the Moto E (2nd Gen.) is more likely to be before the Moto E (1st Gen.) (depending on how many hurdles we have to jump over during the QA, SLATE and Lab process). Just to re-emphasize, we will be updating BOTH generations of the Moto E! Woo!

 

We are targeting a tentative lab entry date of January 11th, and we will keep you updated on progress.

 

Yes, a bonus device update…Santa is real.

 

The feedback we are getting is that our progress reports are really helpful, and we’re going to continue doing them in the New Year. Product Guy will be off next week with Mrs. Product and the little Product Updates getting ready for Santa’s appearance, so we will resume these updates on January 5th when we have had a day back in the office and will have, fingers crossed, one more device submitted to lab.

 

All of us here at Republic hope you, our fantastic members, all have a safe and wonderful holiday period with your families. I know our teams are looking forward to enjoying a few days with their loved ones.

 

As always, stay WiFi my friends.

Moto G (1st Gen) folks:  Lollipop is here, for you! Check out this Help Update for more detailed information such as:

  • Release Notes
  • Pre-update preparation
  • Doing the update
  • Troubleshooting

 

Here we are again with another weekly installment in Lollipop: The Force Awakens - the latest weekly progress report on the Android Lollipop 5.1 updates.

 

For those new to these updates, and for a full explanation of all the acronyms, check out our first week’s update for context, week 2, week 3 and last week’s update on progress.

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Before we get into the meat of the update, we’ve had a couple of questions about the Stagefright issues in Android.  We wanted to be clear, that both Part 1 and Part 2 of Stagefright are covered in these MR updates for all 3 devices.  The Android security patches that address these are included in the builds.  So, on to the updates

 

Moto G (1st Gen.) -  We’re giddy.  Maybe it’s the eggnog, but we made it.  Lab has completed, and the soak test is moving forward.  Everything looks good so far.  If there are no last minute issue, we will start the rollout as planned.  Some of you who were randomly selected for the soak have already got the update.  Let us know how it’s going.

 

The ongoing plan is:

  • We’ll roll out the over the air (OTA) update to the Moto G (1st Gen.) devices starting on December 11th.
  • It will be a staggered rollout, with full availability by December 18th (Changed from 15th).


Congratulations to the whole team for all their efforts in getting this over the goal line.


Moto X (1st Gen.) - The news for the Moto X isn’t as rosy.  The bug we discovered has proved to be elusive and we also need to incorporate the next round of security patches from Google in the build.  We are mandated to include these, so we don’t get any leeway here. We are pushing hard to fix the bug, incorporate the fix and generate the new build as quickly as possible, but timing wise, it looks like we are moving this out post Christmas.  The Sprint Lab isn’t accepting any new submissions after December 14th, so we are likely to miss this opening.

 

We will try to run SLATE over the Christmas period to let us be ready when the Sprint Lab re-opens after the holiday period.

 

Here’s what that means:

  • After exiting SLATE, we will enter the Sprint lab on Monday, January 4th (Changed from December 7th)
  • We’re still going to try and accelerate the lab schedule, and if we do, that will mean exiting the lab on Friday, January 8th. (Changed from December 11th) 
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, January 11th. (Changed from December 14th)
  • We’ll roll out the over the air (OTA) update to the Moto X (1st Gen.) devices starting on Monday, January 18th. (Changed from January 4th)
  • It will be a staggered rollout, with full availability by Friday, January 22nd. (Changed from January 8th)

Unforeseen issues turn up, and we are doing our very best to mitigate them and get this build out to you as soon as we can.

 

Moto E (1st Gen.) - The Moto X issues have delayed us receiving a build for this device.  When we know what’s happening here, we will let you know.  Based on schedules and timing, we won’t be starting a full QA cycle on this before the new year.  As the schedule solidifies, we will communicate details to you.

 

What about the RW App version 2.1?

Good news here, the RW App v2.1, and the updated Telephony app have been rolled out and are available for 100% of our members (read the announcement here). If you haven’t received a notification from the Google Play Store to update, you can use these instructions to help you download the latest version of the RW App.

 

I’ll do another update next week to let you know progress on the Moto X and Moto E, but this is a big week getting to these major milestones for the Moto G and the RW App.  Many thanks to all the team involved.

 

As always, stay WiFi my friends.

Hope everyone had a great Thanksgiving break.  We are right back at it here at Republic, and as promised, here’s the latest weekly progress report on the Android Lollipop 5.1 updates.

 

For those new to these updates, and for a full explanation of all the acronyms, check out our first week’s update for context, week 2 and last week’s update on progress.

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Moto G (1st Gen.) -  No news is good news as we said. We’re still on track to exit the lab December 2nd.

 

As we stated last week, there’s still a chance we run into something, but as long as NO issues are discovered (really, really) late in the process for the new build:

  • The build exits the lab on December 2nd.
  • We’ll do a public soak test with a small number of our members immediately following, starting on December 3rd.
  • We’ll roll out the over the air (OTA) update to the Moto G (1st Gen.) devices starting on December 11th.
  • It will be a staggered rollout, with full availability by December 15th.


We are very much in the home stretch with this update.


Moto X (1st Gen.) - Unfortunately, we hit a snag late in the SLATE testing process with the Android Google certification process that required us to fix a bug and create a new build for resubmission.  This will delay the Moto X update.  We got the new build this morning and are re-running SLATE this week.

 

Here’s what that means:

  • After exiting SLATE, we will enter the Sprint lab on Monday, December 7th (Changed from November 30th)
  • We’re still going to try and accelerate the lab schedule, and if we do, that will mean exiting the lab on Friday, December 11th. (Changed from 4th) 
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, December 14th. (Changed from 7th)
  • We’ll roll out the over the air (OTA) update to the Moto X (1st Gen.) devices starting on Monday, January 4th. (Changed from December 14th)
  • It will be a staggered rollout, with full availability by Friday, January 8th. (Changed from December 16th)

 

Why are we waiting until after Christmas?  The primary reason is the risk involved.  If there is a problem, we won’t have support from our partners over the Christmas week to resolve any issues.  As a combined team, we’ll be running a smaller staff over the Christmas week, with critical team members unavailable (and they shouldn’t be available, it’s Christmas after all !). 

 

It makes more sense for everyone involved to push out the update when we have full support available in the (unlikely) event that anything goes wrong.  We would rather not tempt fate, especially with people travelling over the holiday period.

 

Moto E (1st Gen.) - We are looking to get a build for this from our partners at Moto in the next couple of days.

 

What about the RW App version 2.1?

Good news here, as this is rolling out to the Play Store today with a staggered rollout. This means  that by the end of the week, it should be available to everyone.

 

A mixture of good news and not so good news this week, but we’re charging forward with the updates, and will continue to update you each week until these devices are updated.

 

As always, stay WiFi my friends.

 

Here’s the latest weekly progress report on the Android Lollipop 5.1 updates. Let’s call this one the Turkey Week edition. 

 

For those new to these updates, and for a full explanation of all the acronyms, check out our first week’s update for context, and last week’s update on progress.

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Moto G (1st Gen.) -  I’m happy to tell you that this build went to the Sprint lab this week.  We passed SLATE on Friday and submitted to the lab on Monday.

 

As we stated last week, there is still a chance we run into something, but as long as NO issues are discovered (really, really) late in the process for the new build:

  • We’re scheduled to exit the lab on December 2nd.
  • We’ll do a public soak test with a small number of our members immediately following, starting on December 3rd.
  • We’ll roll out the over the air (OTA) update to the Moto G (1st Gen.) devices starting on December 11th.
  • It will be a staggered rollout, with full availability by December 15th.


“No news is good news” is true as far as lab progress is concerned, so we’re looking forward to hearing nothing until December 2nd on the Moto G.


Moto X (1st Gen.) - The dog food testing has been going very well, and we’re happy with the state of the build on this device, to the level that the build was submitted for SLATE testing with the hope of getting the device in the Sprint lab on November 30th.
There’s still a chance we’ll run into something (as we have already discovered on Moto G), but as long as NO issues are discovered:

  • We’re working with Motorola and Sprint to try to accelerate the lab schedule, and if we do, that will mean exiting the lab on December 4th.
  • We’ll do a public soak test with a small number of our members immediately following, starting on December 7th.
  • We’ll roll out the over the air (OTA) update to the Moto X (1st Gen.) devices starting on December 14th.
  • It will be a staggered rollout, with full availability by December 16th.

 

It’s been a huge effort by all of our internal and partner teams to get this in before the end of the year. These dates are aggressive, but we’re keeping our foot on the gas to make this happen.

 

Moto E (1st Gen.) - No new updates for the Moto E, as we are hammering on the G and X to get those out.  We’ll start cranking on this when we get back after Thanksgiving.

 

What about the RW App version 2.1?

This was pushed to our internal team on schedule this week, and we’re still on target to roll out starting on December 2nd, with a full rollout by the end of that week.

 

We want to get the app update out before the Moto G (1st Gen.) MR arrives, and we’re still on target to do this.

 

We’ll publish more updates next Tuesday after we get back and get the lay of the land on Monday.

 

Let me take this opportunity to wish you a safe and happy Thanksgiving.  Personally, I’m very thankful to be able to work with this group of smart people every day, and with you, our amazing members, as we push to make Republic a real force in consumer wireless. Thank you.

 

As always, stay WiFi my friends.

Here’s the latest progress on the Android Lollipop 5.1 and the emergency Stagefright vulnerability updates.  For those new to this update and for a full explanation of all the acronyms, check out last week’s update for context.

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Moto G (1st Gen.) -  There was a reason why I loaded the post last week with a ton of caveats, because smartphone operating systems are complex and sometimes issues crop up at the last minute.

 

Late on Friday afternoon, SLATE found two issues that prevented us from getting fully ready for Sprint lab entry this morning.  The Motorola team worked over the weekend to get the issues resolved and we are ready for another crack at the final tests. These issues were related to the Android certification for Google. They will not require us to do “dogfood” again, so our QA team will run through their tests just to make sure everything is ready. We will do an accelerated SLATE to get ready for submission next week. We are working with both Motorola and Sprint to try and get an compressed lab schedule that will hopefully mean no impact to the release schedule.

 

As always, these new dates are subject to change if we hit any more issues, but this is the updated schedule:

 

As long as NO issues are discovered (really) late in the process for the new build:

  • QA and smaller scope SLATE runs this week (changed from last week).
  • The build will go to the Sprint lab next week, on 11/23 (changed from 11/16).
  • As I mentioned, we are negotiating to exit the lab on 12/2 (changed from 11/30).
  • We’ll do a public soak test with a small number of our members immediately following, starting on 12/3. (Unchanged)


As we said last week, if there are NO issues:

  • We will roll out the over the air (OTA) update to the Moto G (1st Gen) devices starting on December 11th (changed from 7th).
  • It will be a staggered rollout, with full availability by December 15th. (Unchanged)

 

Now you know why I mentioned that this is loaded with “if there are no issues”.  ProductGuy will be taking blood pressure meds for a while after this one is done

 

Moto X (1st Gen.) - The internal testing (Dog Food) started last week, and we are making good progress on this build.  Early indications are that the software is in pretty good shape.  When we get schedules firmed up for lab submission, we’ll let you know.

 

Moto E (1st Gen.) - No new updates for the Moto E as we are hammering on the G and X to get those out.

 

We talked about the RW App v2.1 in the last update.  What’s happening with that?  Good things.

 

We are scheduled to put this in our internal test group this week, and are targeting right after Thanksgiving to get this pushed out to you. We are targeting the rollout to start 12/1, with a full rollout by the end of that week.

 

We want to get the app update out before the G MR arrives, and we’re still on target to do this.

 

Another fun week at Republic Wireless gone, and another coming this week.  More updates coming next Monday.  Have a great week.

 

As always, stay WiFi my friends.

 

It’s that time again. As we get closer to releasing the updates for your Moto G, X and E (1st Gen), here’s the latest progress on the Android Lollipop 5.1 and the emergency Stagefright vulnerability updates. The device teams at Republic and Motorola have been working full blast over the last couple of weeks and have made lots of progress.

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Moto G (1st Gen.) -  A big milestone was achieved this week - we begin SLATE testing.

SLATE is an acronym for Sprint Lab Acceptance Testing, and it is a suite of pre-lab entry tests that must be completed before any software build may be submitted to the Sprint lab.

 

If all goes well, that means Sprint lab entry is scheduled for next week. We’ve been hitting this device as hard as possible (well, not physically hitting it, but you know what we mean) and have seen big improvements all around with the quality of the build. We’re running several paths in parallel - QA, SLATE, and Dog Food (aka; “eating our own dog food”, or having a set of people outside the official QA team use the build as well). We’re taking a calculated risk by running these normally sequential events in parallel to shave time off the schedule and get into the lab earlier. If there are issues, it creates more work for us, as we have to do those 3 steps again; but if there aren’t any issues, we are ready to go to the lab earlier.

 

As always, these dates are subject to change if we hit issues, but we know this is important, so here goes with what we know today:

 

As long as NO issues are discovered late in the process:

  • SLATE runs this week.
  • The build goes to the Sprint lab next week, on 11/16.
  • We are right up against Thanksgiving for scheduling the time in the lab, but we hope to exit the lab on 11/30. The Sprint Lab is closed over the week of Thanksgiving, but we're going to work as much as we possibly can up to that point and hit the ground running immediately when the lab reopens.
  • We’ll do a public soak test with a small number of our members the following week, starting on 12/3.


Again, if there are NO issues:

  • We will roll out the over the air (OTA) update to the Moto G (1st Gen) devices starting on December 7th.
  • It will be a staggered rollout, with full availability by December 15th.

 

Did I mention that this is loaded with “if there are no issues”? If there ARE issues, we’ll let you know about them and what they mean for the dates shown. We’re pulling out all the stops, but we’re not cutting any corners on quality.

 

Moto X (1st Gen.) - Good news here as well.  We received the Lollipop build from Motorola on Monday, with the previously discovered audio quality issues fixed. We are pushing to get this build out as quickly as we can, and our amazing QA team is testing this version now. In an effort to compress our schedules and not sacrifice quality in any way, our internal teams will again work with this build in parallel to try and get ahead. We’re starting to run up against holiday schedules, but our plan is to get this build to SLATE and the Sprint lab as soon as we can after the lab opens following Thanksgiving.  We want to get the build to the lab between Thanksgiving and Christmas as the Sprint lab is closed for Santa. We want our gifts to be these MRs.

 

Moto E (1st Gen.) - As we said in our last update, we pushed this software update back a couple of weeks in order to focus primarily on the Moto G and Moto X builds. We’re expecting the latest Moto E (1st Gen.) Lollipop build from Motorola in the next couple of weeks, in between navigating SLATE and labs for the Moto G and Moto X. We’ll continue to provide information on the Moto E (1st Gen.) update, which is now likely to be early Q1.

 

The other piece of the puzzle that we mentioned in the last update was a new version of the  Republic App (version 2.1). We expect to push this out before the Moto G update comes out of the lab. Our  “due for a bonus” QA team is working on this app update in between Moto G and Moto X builds. Look for an update on progress next week.

 

It’s been a hard cranking couple of weeks for the collective Motorola and Republic teams, as we do everything we can to get these Lollipop builds out to you as quickly as we can. We remain committed to getting these updates out and communicating our progress here in Help Updates.

 

More to come next week.


As always, stay WiFi my friends.

Now that Santa has finished delivering gifts and presents all over the world, he can focus on the really important things, like delivering software updates to your phones.

 

We have completed the coding and testing of the custom Android software for our devices to bring the software release up to 4.4.4.  This update has been approved by the various parties, and we are ready to roll it out, starting with G and E.

 

We started the roll out process a couple of weeks ago with a small subset of devices, picked at random for a process called the “Soak”.  This initial step is to make sure that we do a final test in the real world of the update process itself. A few lucky folks got the update a couple weeks ago, and everyone else will have access over the next week or so.


The soak turned up an issue on the Moto X (1st Gen.) that required us to resubmit that device to the lab for re-certification. We were able to work with our partners to get this re-certification done quickly and expect it to be ready in February. So, this initial rollout will only hit G and E, starting to roll out today and continue over the next week. The Moto X (1st Gen.) will then follow once the re-certification process is complete.

 

When your phone is ready to update, you will see a notification on your phone that says “Software Update Available”.  Tap the notification to start the download process.  This should take a few minutes to complete and the phone will give you full instructions on what to do. Check out this great resource in the Community for lots more details.

 

We're rolling out the release over the next week in randomly-selected batches again, so please be patient and keep an eye on your phone. Keep in mind that you must be on WiFi to download and install the software update.

 

What’s New for Moto E? That’s already on 4.4

  • Android released a security patch after the initial release, so that has been included in this update. You won’t see any additional functionality updates, but it is important for you to do the update.


What’s New for Moto X (1st Gen) and Moto G?

  • 4.4 adds some interesting new functionality to Android as well as some performance improvements

 

  • The phone app has been redesigned to focus more on your contacts. Contacts will be shown when you access the phone app.  To dial a new number, you will have to tap the dialer icon first.

 

  • Immersive mode will allow videos, books, etc... to completely fill the screen.  In order to see the controls, buttons, etc... when in full screen mode, you will have to swipe down on the screen to reveal them.

 

  • Activation process - We have streamlined the activation process to make sure you can get up and running on your Republic device as quickly as possible.  These changes were introduced with the Moto E, and will now be consistent.  If you are already activated, you won’t ever see this, but I wanted you to know about it, because it took a lot of work

 

  • Lastly, your phones will upgrade from 4.4.2 to 4.4.4.  You aren’t missing anything from 4.4.3. Everything that was in 4.4.3 will be included in 4.4.4

 

  • As I mentioned earlier, this initial rollout will only hit G and E.  The Moto X will follow in February.

 

These updates are a huge bonus for both you and us as they will all be on the same version of Android. I want to give a big shout out to the team that worked on these updates, both at Republic and Motorola. These guys really worked hard to get this out to you, and also to the Support and Operations teams that went through lots of testing cycles to get it ready.

 

But I know what you are going to ask next.  Where is Android Lollipop (5.0)? Lollipop is a major rewrite and redesign of Android, so there is lots to do, and it has only just been made available outside of Google.

 

We are currently working with Motorola to plan out the releases for both flavors of X (1st and 2nd Gen.), the G and the E.  More to come on this, but we are already on that path.

 

So, for now, bask in the glory that is 4.4 and happy updating

 

As always, if you have any issues, please reach out to your amazing Help team and, as always, feel free to comment here.

 

Stay WiFi my friends

Product Guy


“No Shirt. No Shoes. No Service”: A popular sign in restaurants and stores across this fair land of ours.  Well, we don’t have shoes, but after today, we do have the other two covered!

 

Launching today in the Republic store, Republic T-shirts.  They've been a long time coming, and they are finally available. These are the same shirts that we, as employees, get and they are really comfortable.


Matt Republic Shirt.jpg

*Parrot not included with purchase. No animals or employees were injured in the taking of this picture.

 

 

In the words of Henry Ford, they're “available in any color you like as long as it’s black” (well, Dark Grey Heather actually), and in the following sizes:

 

Size

Chest to Fit

S34-37"
M38-41"
L42-45"
XL46-49"
XXL50-53"

 

 

 

We’ve tried our very best to keep the price as low as possible while providing a great quality shirt that won’t end up as a rag after two trips through the laundry. The shirts cost $20 (plus shipping and taxes).

 

 

We are NOT accepting returns or exchanges on these shirts, so make sure you purchase the right size. For more info, check out Republic Wireless Merchandise.

 

 

We look forward to seeing these all over social media in some interesting places. Don’t forget to tag your message with #RepublicSuperFan

 

 

But this is just the beginning. Keep an eye out for other branded items in the store as we continue to expand our merchandise lineup over the next few months. Let us know what things you would like to see. There are already a ton of suggestions in the Think Tank thread on this, and we're evaluating all these as we look to expand the catalog.

 

 

Head over to the online store under Merchandise and upgrade your wardrobe and tell us what you think here.

 

Shirt, check. Service, check.  Now, where did I put my shoes…?

 

 

 

As always,

 

Stay WiFi my friends

Product Guy


UPDATE: The maintenance will take place on November 20, 2014 from 4:00 a.m. to 8:00 a.m. EST. Please follow along here for the latest updates, during and after the maintenance.

 

This post is primarily for our amazingly loyal, dedicated, members still rocking our BETA device - the DEFY XT - on Republic service. But it’s important, so we wanted everyone to be aware of what’s happening.

 

During the week of November 17th, we'll be doing some server-side maintenance that will move DEFY XT phones from their old legacy servers onto the newer server infrastructure as all our other Republic devices like the Moto X, Moto G, and Moto E.  Keep an eye out for an email from us announcing the actual date and time of the maintenance.

 

But first, we encourage all DEFY XT members to install the latest version of our software to ensure the best possible experience. If you aren't able to update, that's okay. We've ensured that your phone will still work even after the migration to the new server.

 

How do I know if I am on the latest software version?

The latest version of the software is Build Number 1_65K_1027.  If you have this version, then you don't need to do anything.

 

You can find out what version you are currently running by looking at your device settings:

 

From the main screen, tap the hamburger-looking Menu icon (the one that looks like three horizontal lines stacked on top of each other- you like our super-technical description?), choose Settings, choose About Phone, then scroll down to the bottom, where you'll see Build Number.

 

How do I get on the right version of the software?

If you aren’t running the version listed above, you'll need to do a software update. You MUST be on WiFi to download the update.



Here’s how you do that:

 

Detail Images

(click to enlarge)

  Follow the step-by-step tutorial below
menu-1-128.png

1.

Tap the “hamburger” Menu icon (looks like three lines - again, real technical) on the bottom left of your phone.

clicksettings.png

2.

Tap Settings.

settings.png

3.

Tap About phone.

about.png

4.

Tap Phone updates.
phoneupdate.png5.Tap System updates.
device-2014-10-20-094106.png6.An Update available pop-up will appear. Tap Download.

 

Note: The download will take some time.
updateinstall.png7.

Tap Install now.

 

Your phone will restart once installation is complete.

complete.png8.Once the update is complete, your screen will display the message "The software update was successful!"

 




Reasons the latest version might not install for you:

 

  • Out of Memory
    Older builds may need to uninstall Facebook updates and other apps in order to have enough space to download the update.  Once the update is done you can simply re-install these app updates.

 

  • Already on the latest version
    If this is the case, you are already prepared and ready for the move. Way to be ahead of the curve!

 

 

Why is Republic doing maintenance?

Better service! There are a number of updates that we've made to calling performance since launching the DEFY XT on the new infrastructure that we want you to be able to take advantage of.  Additionally, we're replacing parts of the infrastructure that have been in place since we originally launched with the LG Optimus (RIP dear friend) in 2011 that need to be taken outside and “Office Spaced.”

 

We also want to make sure that you're getting the latest updates on the server for your DEFY XT, like short codes.

 

What is the maintenance going to fix?

Stability, call quality, and a longer life for the DEFY XT devices! Oh, and short codes for SMS will be available for you. Neat, huh!?

 

What is the maintenance NOT going to fix?

This will have NO impact on handover and MMS.  As we have mentioned in prior posts, these are things that can only be fixed with new software on the device.  This is not new device software.  This is just to ensure that as many of the DEFY XT phones as possible are on the latest version.

 

What happens after I update my DEFY XT software?

Look out for an email from us outlining exactly WHEN the maintenance will be happening, and some additional instructions about what to do AFTER the maintenance has completed, to make sure that your phones are fully operational on the new infrastructure.

 

Thanks! We look forward to those DEFY XTs move into their new homes as smoothly as possible next week. As always, leave any comments or questions you might have.

 

Stay WiFi my friends,

 

The Product Guy

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