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Republic Help Updates

38 Posts authored by: theproductguy Employee

With everything else going on last week, we haven’t forgotten about the Moto E update to Lollipop.  The good news is that the build has gone through the QA process with no major issues. Next up, we are going to start the internal dogfood process. This process is usually takes about 2 weeks.

 

This is a big milestone.  It means the phone has cleared the first set of tests (to make sure that the basic functions perform within tolerances) and we are now using this phone internally. 

We had initial concerns about the performance of the device on Lollipop, but these have been alleviated, and we are pushing forward.

 

We are continuing to work as hard as possible to get this done. We want you to enjoy all the Adaptive Coverage goodness announced a couple of weeks ago.

 

We appreciate your patience, and we’ll publish another update in a couple of weeks.

 

As always, here’s the full back catalog of past updates:

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

We hope you enjoy your weekend.

 

As always, stay WiFi my friends.

Another update for the Lollipop MR for the Moto E (1st Gen).  We have a fix for the WiFi issue and are now waiting for the latest round of Android Security patches to be integrated. Android issues security patches on a periodic basis, and based on timing, Android insists that these patches be integrated before being released.

 

We are inching closer….  We understand that this is a frustrating process, especially the lag between the G and X and now the E. The E has hardware and memory constraints that the other phones did not have, so it really is a unique case.  We are working as hard as possible to get this done because we want you all to be able to take advantage of the Adaptive Coverage updates announced in the last week.

 

As we have said, when we have a stable and functioning build, we will move on the next phase of the process.

 

We appreciate your patience, and we’ll publish another update in a couple of weeks.

 

As always, here’s the full back catalog of past updates:

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

We hope you enjoy your week.


As always, stay WiFi my friends.

Here is the slightly overdue update for the Lollipop MR for the Moto E (1st Gen).  We are currently investigating a WiFi connectivity problem unique to this hardware and software combination that is causing issues in staying connected to a WiFi network when trying to place a WiFi call. This is holding up forward progress at the moment, and we are working to try and diagnose the root cause of the issue, so we can continue to run through the test suite.

 

When we have a stable and functioning build, we will move on the next phase of the process.

 

Unfortunately, these things are difficult to predict how long it will take to find and what will need to be done to fix the issue.  As we have said in previous bulletins, we have to make sure the build is of a high enough quality before we release it.  The team is focused on trying to get the build completed, but It is taking longer than expected, but we are continuing to work on it. 

 

We appreciate your patience, and we’ll publish another update in a couple of weeks.

 

As always, here’s the full back catalog of past updates:

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

We hope you enjoy your week.

 

As always, stay WiFi my friends.

 

Apologies for the tardiness on getting the report out this week.

 

We have been working on the bugs discovered in testing on the Lollipop MR for the Moto E (1st Gen), and will be getting another build from our partner soon.  As we progress and feel confident releasing dates, we will publish a schedule for you.

 

Until then, we’ll update you again in 2 weeks.

 

As always, here’s the full back catalog of past updates:

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

We hope you have a great weekend.


As always, stay WiFi my friends.

As promised, here is the next update in the series. 

 

As always, here’s the full back catalog of past updates:

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

We are down to our last major software update. 

 

Moto E (1st Gen.) - QA has uncovered several bugs that will require a new build, so we are currently waiting on that from our partner, and then we can re-test and continue progress.

 

Installation Progress

Moto E (2nd Gen.) -  We are currently seeing about 80% of the members with a Moto E (2nd Gen.) have updated. This update fixes the audio issue that was being heard on calls.

 

You can go download and install it immediately, or keep an eye out for the notification.

Detailed instructions are available here: https://community.republicwireless.com/blogs/republic/2016/02/25/moto-e-2nd-gen-emr-update

 

Look for another update on March 29th.


As always, stay WiFi my friends.

Another MR update.  The finish line is approaching. We are a little late getting the report out this week, but there’s a good reason for that.

 

As always, here’s the full back catalog of past updates:

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Remaining Updates to complete:

Moto E (1st Gen.) - QA has started in earnest.  The process of uncovering issues and getting fixes has begun !!!

We will keep you updated on progress with QA and our internal dogfood testing to keep you all in the loop.

 

Moto E (2nd Gen.)We are ready to go. Some of you already received the update as part of the soak test. It went well and the download rate was over 80%, which is really great for a soak test. This morning, we rolled out the full update and it is now available to 100% of Moto E (2nd Gen.) phones.

 

You can go download and install it immediately, or keep an eye out for the notification ... Detailed instructions are available here: https://community.republicwireless.com/blogs/republic/2016/02/25/moto-e-2nd-gen-emr-update

 

With the QA and internal dogfood process starting on the Moto E (1st Gen.), there won’t be a lot to communicate over the next few weeks, so we’re going to take this update back to every 2 weeks until we have a schedule locked down.

 

Look for another update on March 15th.

 

As always, stay WiFi my friends.

 

Welcome back to another MR update.  Shorter and sweeter this week than last week.

 

As always, here’s the full back catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Remaining Updates to complete:

Moto E (1st Gen.) - We have been slightly delayed in starting QA on this build, build but expect to be kicking off as soon as possible.  Based on the quality of the build, we’re planning to kick off the internal dog food process in the next couple of weeks  We will keep you updated on progress over the next few weeks.

 

 

Moto E (2nd Gen.) -  We have completed lab and are waiting for the final paperwork to be signed off.  This has delayed the soak a little, but we will be rolling out the update to everyone at the same time, rather than staggering it.
Current estimation dates for Moto E (2nd Gen.) are shown below:

  • We’ll do a public soak test with a small number of our members, starting on Wednesday, February 24th, or Thursday, February 25th, pending final paperwork from Sprint
  • We’ll roll out the Over the Air (OTA) update to the Moto E (2nd Gen.) phones starting on Wednesday, March 2nd or Thursday, March 3rd.

 

We’re getting close…

 

As always, stay WiFi my friends.

 

Welcome back to another MR update.  Short and sweet this week.

 

As always, here’s the full back catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Remaining Updates to complete:

 

Moto E (1st Gen.) - We are kicking off QA for this build in the next few days and are already  marshalling resources internally to start a dogfood test.  This will go on for about 3 to 4 weeks.
If there are no issues discovered, we will then start the SLATE and Lab entry process.  As we mentioned last week, we are still a few weeks away (but a week closer !) from this being ready to go.  We will let you know a more concrete plan when we are through the QA process.

 

Moto E (2nd Gen.) -  We are in the lab starting yesterday.
Current estimation dates for Moto E (2nd Gen.) are shown below:

  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, February 22nd, pending lab exit.
  • We’ll roll out the Over the Air (OTA) update to the Moto E (2nd Gen.) phones starting on Monday, February 29th or Tuesday, March 1st with the same staggered rollout process we have used for the other phones.  In the event that we do move to Tuesday, we will create a new thing called a Leap, Leap year, and reclaim the day to February 30th to make our end of February target date.

 

We’re getting close…

 

As always, stay WiFi my friends.

Hello again. We hope you had a great week.

 

We had a quiet week this week, with no surprises and good pick up on the ongoing MRs for G and X.

 

As always, here’s the full back catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]
Updates in progress:

  • Moto G (1st Gen) Lollipop is fully available and over 93% of members have downloaded it.  We have reached the peak of installs for this update now.  There will always be some members who decide not to update, so as of today, we are removing this update from the report moving forward.
  • Moto X (1st Gen) EMR is at the same point as the Moto G MR, so as of today, we are removing this update from the report moving forward.
  • Moto X (1st Gen) Lollipop was at 85.6% this morning. That’s the big jump we were expecting.  Again, we’ll be sending out reminders to those who haven’t downloaded it yet starting this week. This, too, is peaking out, so we’ll take this one out of the report.

 

Remaining Updates to complete:

 

Moto E (1st Gen.) - We are starting QA shortly for this build and are looking to get the internal dogfood process started as soon as possible afte that. If there are no issues discovered, we will then start the SLATE and Lab entry process.  As we mentioned last week, we are still a few weeks away (but a week closer !)  from this being ready to go.  We will let you know a more concrete plan when we are through the QA process.

 

Moto E (2nd Gen.) -  No news is good news here.  SLATE testing started on Monday, and we are still following the plan of record from last week.
Current estimation dates for Moto E (2nd Gen.) are shown below:

  • If there are no issues discovered in SLATE, we will enter the lab on Monday, February 15th.
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, February 22nd.
  • We’ll roll out the Over the Air (OTA) update to the Moto E (2nd Gen.) phones starting on Monday, February 29th with the same staggered rollout process we have used for the other phones. 

 

We are really pleased with the progress of the uptake on the X and the continued progress on the both versions of E. 

 

We will give you a progress report again next week.

 

As always, stay WiFi my friends.

 

Here’s the latest news on the MR updates.  MR’s continue to roll out for G and X, with E2 and E1 coming shortly.

 

As always, here’s the full back catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]


Updates in progress:

  • Moto G (1st Gen) Lollipop is fully available and 92.5% of members have downloaded it. A slight improvement over last week, and we’ll be sending out reminders to those who haven’t downloaded it yet starting this week.
  • Moto X (1st Gen) EMR is fully available and over 94% of members have downloaded it. This is a really awesome number to see.
  • Moto X (1st Gen) Lollipop was at 73% this morning. That’s the big jump we were expecting.  Again, we’ll be sending out reminders to those who haven’t downloaded it yet starting this week.

 

Remaining Updates to complete:

  • Moto E (1st Gen.) - We are still queued up to fully test this build.  We have received an updated  build and this is next in line to go through the full QA process.  When we have completed QA, we will go an internal dogfood (i.e use it ourselves) for a few weeks, and if there are no issues discovered, we will then start the SLATE and Lab entry process.  We are still a few weeks away from this being ready to go.  We will let you know a more concrete plan when we are through the QA process.

 

  • Moto E (2nd Gen.) -  We have been pushing very hard to get this build out, and have tried to compress the schedule (as we have communicated) to try and cut a couple of corners.  Unfortunately, when something goes wrong, that sets us back.  We discovered an issue late last week that resulted in us not being ready for lab entry this week.  The next available lab entry slot is February the 15th.  That actually gives us the time to do QA and SLATE in sequence, rather than in parallel, giving more breathing room to get any remaining issues ironed out.   We are doing everything in our power to avoid further delays.

 

Current estimation dates for Moto E (2nd Gen.) are shown below:

  • SLATE will officially start on Monday, February 8th, but if we can start earlier, we will.
  • If there are no issues discovered in SLATE, we will enter the lab on Monday, February 15th.
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, February 22nd.
  • We’ll roll out the Over the Air (OTA) update to the Moto E (2nd Gen.) phones starting on Monday, February 29th with the same staggered rollout process we have used for the other phones.  We were targeting some time in February for this release, and the leap year may give us that one extra day we need.

 

This update isn’t as full of good news as previous ones, and we understand that this may be frustrating for some, but it is imperative that we get the quality of these releases where they need to be before we release them.

 

We will give you a progress report again next week.

 

As always, stay WiFi my friends.

 

It’s that time again.  Time to update you on what’s going on and what’s upcoming for the Lollipop MR’s on your phones.

 

As always, here’s the full back catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Updates in progress:

 

Remaining Updates to complete:

  • Moto E (1st Gen.) - We have received a new build from our partners to address the issues we discovered.  We are queued up with QA to do a full test regression on the software. Firm dates are pending the QA test results.

 

  • Moto E (2nd Gen.) -  We are pushing to get the quality where it needs to be for audio on this device.  We were slightly delayed going in to SLATE by a couple of days, but are pushing to stay on the lab schedule.
    Current estimation dates for Moto E (2nd Gen.) remain unchanged:
    • If there are no issues discovered in SLATE, we will enter the lab on Monday, February 1st
    • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, February 8th.
    • We’ll roll out the Over the Air (OTA) update to the Moto E (2nd Gen.) phones starting on Monday, February 15th with the same staggered rollout process we have used for the other phones.

 

We will continue to update you on the progress of these two remaining updates.  See you next week.

 

As always, stay WiFi my friends.

 

Ok, here’s the next installment of the progress on the Lollipop software updates for your Moto X (1st Gen) and Moto E (1st & 2nd Gen.) phones.  Sorry we didn’t get this out yesterday as promised, but we were waiting for some news on the progress.

 

As always, here’s the full back catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Updates in progress: Moto X (1st Gen) EMR is at 94% and the Moto G (1st Gen) Lollipop MR is at similar levels.

 

Moto X (1st Gen.) - We are rolling today as planned. We had 80% uptake on the soak and very good results.
Here is the current remaining plan:

  • The Lollipop update will be a staggered rollout, starting at 20% today.
  • We’ll take a look at the support impact to make sure we are helping those customers who are having issues as quickly as we can, and will roll another batch on Monday.


Moto E (1st Gen.) - QA (Quality Assurance) is still cranking on this build. We will more than likely need to get a new build from our partners to address some issues we have discovered.  Firm dates are pending getting the quality to where we want it for your our members with this phone.

 

Moto E (2nd Gen.) - This device needed to go back through SLATE, and unfortunately, some new issues were discovered that require us to get another build from our partners. This needs to be tested and qualified.  This has meant a delay in the schedule.
Current estimation dates for Moto E (2nd Gen.):

  • We will re-enter SLATE on Monday, January 25th for a 1 week cycle.
  • If there are no issues, we will enter the lab on Monday, February 1st (changed from January 18th)
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, February 8th
  • We’ll roll out the over the air (OTA) update to the Moto E (2nd Gen.) devices starting on Monday, February 15th with the same staggered rollout process we have used for the other devices

 

Like last week, a mix of good news and a couple of unavoidable delays.  Next week, we’ll report on progress of the X rollout and both the Moto E (1st Gen.) and Moto E (2nd Gen.).

 

Thanks for playing, and don’t forget to tip your waitstaff.

 

As always, stay WiFi my friends.

 

Week 2 of 2016.  Only 347 days until Christmas. Time flies...

 

Here’s the next installment of the progress on the Lollipop software updates for your Moto X (1st Gen) and Moto E (1st & 2nd Gen) devices.

 

If you are fan of binge reading, or for those new to these updates, here’s the full catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]


Moto G (1st Gen.) - We said we would remove this from the report, but we wanted to share the download numbers

 

As of yesterday, 89% of Moto G customers had updated to Lollipop. This looks like it has solved a lot of the calling and messaging experience issues, and you are giving us great feedback about it.  You can read comments about experiences on this Community thread. This is awesome. 

 

If you haven’t updated yet, here are the instructions to get you ready.

 

Moto X (1st Gen.) - We didn’t make the 6th due to a delay on exiting the lab, but that gave us some time to rectify an issue with the availability of the previous OTA. We DID get rolling on the 11th as originally planned for the soak test. We are off and running.


Here are instructions for the soak test, we’ll keep this updated as we learn from the soak. If you want to read others’ experiences with the soak and add your own, see this Community thread.

 

Here is the current remaining plan (if the soak doesn’t turn up anything):

  • We’ll roll out the over the air (OTA) update to the Moto X (1st Gen.) devices starting on Wednesday, January 20th. Motorola will be observing Martin Luther King Day on Monday.
  • It will be a staggered rollout, starting at 20% and we’ll determine the full rollout schedule as we monitor progress.


Moto E (1st Gen.) - We have discovered a few issues in the QA process, and are expecting a new build this week.  No firm lab entry date set for this at the moment until we get sign off from our QA team.

 

Moto E (2nd Gen.) - This is an update to the current Lollipop build to resolve the audio issue that has been affecting some of you.  We unfortunately missed the Lab Entry on the 11th due to some last minute issues we wanted to double check. We are delayed until January 18th to get to the lab.
Current estimation for dates:

  • If we enter the lab on the 18th and get a 1 week lab cycle, we’ll exit the lab on Friday, January 22nd
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, January 25th
  • We’ll roll out the over the air (OTA) update to the Moto E (2nd Gen.) devices starting on Monday, February 1st with the same staggered rollout process we have used for the other devices

 

A mix of good news and a couple of unavoidable delays, but we are getting closer to the goal of updating these devices for you.

 

More to come next week on the progress of the remaining phone updates.

 

As always, stay WiFi my friends.

Happy New Year everyone and welcome to 2016.  We hope you had a safe and happy holiday.

 

Here’s the first update of the year on the progress on the Lollipop software updates for your Moto G (1st Gen), Moto X (1st Gen) and Moto E (1st & 2nd Gen) devices.

 

Looking for information about the recently released Moto G (1st Gen.) Lollipop 5.1 update? Go here for full instructions.

Looking for information about the recently released Moto X (1st Gen.) EMR System update? Go here for full instructions.

 

For those new to these updates, and for a full explanation of all the acronyms, here’s the full catalog of past updates:

 


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]


Moto G (1st Gen.) -  Rollout is progressing well.  As of yesterday, approximately 90% of you that have this device have updated to the new OS.   The update is going smoothly for most people, and members are reporting success on Community and social media.

 

If you're one of the 10% not yet updated or if you're having slowness post-upgrade, see this Help Update for instructions and troubleshooting. https://community.republicwireless.com/blogs/republic/2015/12/09/moto-g-1st-gen-lollipop-51-system-update

 

Now that this update is in production, we’ll drop this device out of the report moving forward.

 

Moto X (1st Gen.) - Great news here.  Strings have been pulled over the break, and we have pushed through SLATE and the Sprint lab.

We are due to exit the lab tomorrow.  This means an acceleration of the schedule we laid out in the last update.

 

The current estimated dates are:

  • We’ll exit the lab on Wednesday, January 6th (was Friday, January 8th).
  • We’ll do a public soak test with a small number of our members immediately following, starting on Wednesday, January 6th (was Monday, January 11th).
  • We heard from those involved in the soak of the Moto G that you wanted more pro-active communication.  We’ll be sending out email notification to all Moto X (1st Gen) users before the soak test starts.  Thank you for your feedback.
  • We’ll roll out the over the air (OTA) update to the Moto X (1st Gen.) devices starting on Wednesday, January 13th (was Monday, January 18th).
  • It will be a staggered rollout, and we’ll determine the full rollout schedule as we monitor progress.


Moto E (1st Gen.) - We are waiting for the next set of updates from our partner and we will start full QA on this next week. 

Based on the quality of the build, we will determine the SLATE and lab schedule during the QA process.

Moto E (2nd Gen.)
- We started SLATE testing on this build on January 4th, and are still targeting a tentative lab entry date of January 11th, and we will keep you updated on progress.


The current estimated dates are:

  • If we enter the lab on the 11th and get a 1 week lab cycle, we’ll exit the lab on Friday, January 15th
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, January 18th
  • We’ll roll out the over the air (OTA) update to the Moto E (2nd Gen.) devices starting on Monday, January 25th with the same staggered rollout process we have used for the other devices

 

We are still cranking on these builds as hard as we can, and our partners have worked hard over the break to get us where we are.

 

More to come next week.

 

As always, stay WiFi my friends.

Moto G (1st Gen) folks:  Lollipop is here, for you! Check out this Help Update for more detailed information such as:

  • Release Notes
  • Pre-update preparation
  • Doing the update
  • Troubleshooting

 

 

Time, once again, for another report on the progress on the Lollipop software updates for your Moto G, Moto X and Moto E (1st Gen) devices, and we have a new surprise guest this week, so grab some cocoa and if you are all sitting comfortably, we’ll begin.

 

For those new to these updates, and for a full explanation of all the acronyms, here’s the full catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Moto G (1st Gen.) -  This is it. This is the week of the big release. We know you’ve all been patiently waiting for it. That’s right, on Dec 18th, “Star Wars: The Force Awakens” takes second place to the final push for the Moto G 5.1 MR rollout. We sent out an email communication to all Moto G owners last week with instructions on getting ready for the update. Let us know if your experience with your phone has significantly improved. All the early feedback is very positive.

 

Moto X (1st Gen.) - We have found and fixed the outstanding bug to pass Google certification.  The build has been generated, and we are currently running QA on this latest build.  We plan to run SLATE over the Christmas period to be ready when the Sprint Lab re-opens after the holiday period.

 

Current estimation for dates:

  • After exiting SLATE, we will enter the Sprint lab on Monday, January 4th.
  • We’ll exit the lab on Friday, January 8th.
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, January 11th.
  • We’ll roll out the over the air (OTA) update to the Moto X (1st Gen.) devices starting on Monday, January 18th.
  • It will be a staggered rollout, with full availability by Friday, January 22th (this is changed a week).

 

Moto E (1st Gen.) - We have received our first build for this device and will start QA when we get back after Christmas. There are a couple of other fixes to be included from other devices, so everything is up to date, so we are using this freed up time to QA the build for our special guest device.  We will have more clarity on the schedule when we get into the QA process. Stay tuned.

 

What’s this special guest you mentioned?

 

Moto E (2nd Gen.) - We have had a subset of customers on this device commenting about the audio quality on calls, especially when using speaker phone. (Pushed the button to publish too quickly.  Thanks southpawkb for spotting)

 

We have a new build from Motorola that contains a fix for this issue, and also includes the latest Android security patches.

 

As we are waiting for the bug fixes for Moto E (1st Gen) from Motorola, and while the Moto X (1st Gen.) is in the final stages of QA testing, we’re using this window of opportunity to verify the Moto E (2nd Gen.) updates through QA now.

 

The plan is (as always, provided we don’t run into any issues) to try and get this to you as quickly as possible after the Moto X (1st Gen) build. We weren’t expecting the build from Motorola this quickly, and we want to get this to you as quickly as we can. 

 

We will be updating BOTH generations of the Moto E, but based on schedules, the Moto E (2nd Gen.) is more likely to be before the Moto E (1st Gen.) (depending on how many hurdles we have to jump over during the QA, SLATE and Lab process). Just to re-emphasize, we will be updating BOTH generations of the Moto E! Woo!

 

We are targeting a tentative lab entry date of January 11th, and we will keep you updated on progress.

 

Yes, a bonus device update…Santa is real.

 

The feedback we are getting is that our progress reports are really helpful, and we’re going to continue doing them in the New Year. Product Guy will be off next week with Mrs. Product and the little Product Updates getting ready for Santa’s appearance, so we will resume these updates on January 5th when we have had a day back in the office and will have, fingers crossed, one more device submitted to lab.

 

All of us here at Republic hope you, our fantastic members, all have a safe and wonderful holiday period with your families. I know our teams are looking forward to enjoying a few days with their loved ones.

 

As always, stay WiFi my friends.

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