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Republic Help Updates

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We've just published release notes from our first lab, Maestro! Head over to PWK to read the results, and click here to discuss with our Community.

Some Moto X (2nd Gen.) users are experiencing a loss of 3G Cellular Data due to a network change that happened last week. We apologize for the situation. Together with our network partner, we’ve identified the cause and developed a solution. You can follow our progress on our system status page.


A profile update was pushed to the set of affected phones on 6/24 and again on 6/25. We will repeat this profile update push to affected devices as needed. During the profile update, you won't see a notification and possibly won't be aware of the update at all; the phone will reboot itself as part of the update. You should immediately regain 3G cell data after the reboot.


If you experienced the loss of 3G cell data, please do not perform a manual profile update unless instructed by the Republic Wireless support team. A manual update will overwrite the automated update and may cause your phone to lose 3G cell data again. We are working with our partner to address this side effect.


Again, we apologize for the inconvenience caused. If you have additional questions, please submit a Help ticket and reference master ticket 523429 to discuss your situation with someone on our Help team.

Please be aware that if you are sending a support ticket in from a Yahoo email address, you may not receive a response from our support team.  It appears that some responses to Yahoo accounts are not being received by Yahoo. We are working on this with our partner and will keep you updated as we have more information.


If you need to submit a new ticket, please use our online support form.

 

We're sorry for the inconvenience.

sarahd

Moto X (2nd Gen.) Price Drop

Posted by sarahd Jun 16, 2015

MotoX_Price_Drop_900x900.png





Starting today, Republic Wireless Moto X (2nd Gen.) phones are dropping from $399 to $299. This includes all configurations, with Moto Maker available for $349 + $50 rebate. Head over to our store for more details and to get yours.

kashley

Moto G (16GB) out of stock

Posted by kashley Jun 15, 2015

As of the past weekend, we are out of Moto G (16GB) devices. Still available in our online store are the Moto X (2nd Gen.) and Moto G (8GB).

 

When's the next phone coming out, you ask? We'd like to share, but here's why we aren't telling you yet. Rest assured, it'll be announced through all our channels when it's released.

As of this morning, the RW App puts the ability to manage plan changes for all lines into the hands of the account owner. Previously, plan changes needed to be done on each individual device. Learn about the new account management feature and how-to steps here.

 

To access this new feature, you need to be on the latest version of the RW app. If you're not on the latest version, you can update your RW app (it's always a good idea to keep it updated, anyway).


We just posted People Helping People: a Direct(ly) approach, about a new support channel that extends the collective knowledge of our Community to people who don't normally participate here. Check it out!

sarahd

Moto X (2nd Gen.) System Update

Posted by sarahd May 19, 2015

Motorola has released an update to the underlying Kit Kat 4.4.4 build that affects the Motorola Moto X (2nd Gen) ONLY. More detail can be found in the official release from Motorola here. NOTE: This update doesn't impact Republic functionality or schedules for delivering Lollipop updates in the upcoming weeks and months.


Please install the update when you receive the notification on your device. The update will begin to roll out Wednesday, May 20, 2015 at 10:00 a.m. ET.

UPDATE: As of Tuesday, 5/12, both colors of the Moto X (1st Gen) and Moto E phones are permanently out of stock.


About a month ago, we gave you a heads up [Goodbye, Sweet Friend: a tribute to the Moto X (1st gen.)], and as anticipated we ran out of black Moto X (1st Gen.) phones over this past weekend. Right now, there are still some white ones hanging around, but we anticipate them being gone by the end of this week.


In addition, our recent $50 off coupon has got you all burning through our Moto E stock. We're out of black Moto E's and anticipate being out of white Moto E's by the end of this week.

 

We will, of course, continue to support the Moto X (1st Gen.) and Moto E for our members for the foreseeable future. If you missed out on them, don't fret - you still have options with the Moto X (2nd Gen.) and the Moto G.

Starting today, we have changed our primary shipping method from FedEx to UPS. We're excited about this change because you should see shorter shipping timeframes and may even see lower shipping rates. For those of you that are signed up for FedEx Delivery Manager, UPS has their own delivery manager called UPS My Choice, so you may want to sign up for that to continue managing your own shipments.

 

We've also updated our Shipping document with the new UPS shipping timeframes and features. Check it out and let us know if you have any questions or comments here.

sarahd

Republic Labs: Maestro

Posted by sarahd Apr 20, 2015

Maestro+Blog+Header.jpg

 

We just announced our first lab, Maestro. Check it out on PWK and feel free to discuss here.

sarahd

Spamming Issues

Posted by sarahd Apr 15, 2015

As some of you may be aware, earlier this morning, we experienced multiple spam attacks in our Open Mic section. We took every action available to us to stop and further prevent them from happening again. The attacks seem to have subsided for the time being and we are closely monitoring the forums.

 

We are working with our platform partner to create a better solution for spam attacks. We are not alone in experiencing these issues, as other Communities that use the same platform are experiencing an overall increase in spamming over the last few months. It's also not just our platform, spamming is increasing throughout many Communities on the Internet.

 

We would like to thank all of you for your patience this morning as well as your continued patience as we work to resolve this issue as quickly as possible moving forward.

sarahd

Website is Currently Down

Posted by sarahd Apr 3, 2015

We're currently experiencing issues with RepublicWireless.com, our online store and the My Account portal. Please follow our status page for updates. A discussion thread has also been started here.

 

Thanks for your patience as we work to resolve this issue.

We're currently investigating reports of issues with inbound and outbound SMS, MMS and calling on WiFi and Cell. Please stay tuned to our Status page for updates.

Howdy, Republic Community!

 

Since the launch of our rebooted blog, Phone. Wallet. Keys. (PWK), we've been brainstorming as to how we can continue to use this area (formerly known as the Republic Blog) to keep in touch with our Community members. Starting today, we're repurposing this area

to be your news feed for quick access to support-related content. We're going to simply name this area "Help Updates." Here, we’ll bring together help and operational updates from across the support channels provided below (for example, information on the latest app update. A new app version just started to release today!). You’ll see fewer posts here than previously and they’ll include things like summary links about critical updates as well as support-related PWK posts.


PWK is still going strong and will focus more on lifestyle based Republic content with new dynamic features, such as  subscription feeds and customizable content filters that let you decide what you want to read and how often. If you’re missing the Republic Wireless voice, don’t despair - we’re still talking! Head over to PWK to immerse yourself in all the things you love about Republic Wireless.

 

Meanwhile, in Community, we’ll continue to publish helpful information to keep you running smoothly. Here’s where you can find different types of Support information:

 

  1. System Status - If we’re having an outage or service issue, you’ll see it here.
  2. Health and Wellness - Track progress on known conditions.
  3. Release Notes - Details about operating system and RW App releases.
  4. Knowledge Center - Detailed documentation to help you use your phone and service.
  5. Open Mic (aka; Community) - Ask other RW members for help and advice.

 

To kick off this repurposed area, we just started to release a new app version today. There's not much in it other than some stability fixes, but you can check out the release notes here.

 

Thanks for reading, and we hope this newly repurposed Help Updates will keep you up to speed on support-related material!


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