1 2 3 Previous Next

Republic Help Updates

262 posts
sarahd

Moto X (2nd Gen.) System Update

Posted by sarahd May 19, 2015

Motorola has released an update to the underlying Kit Kat 4.4.4 build that affects the Motorola Moto X (2nd Gen) ONLY. More detail can be found in the official release from Motorola here. NOTE: This update doesn't impact Republic functionality or schedules for delivering Lollipop updates in the upcoming weeks and months.


Please install the update when you receive the notification on your device. The update will begin to roll out Wednesday, May 20, 2015 at 10:00 a.m. ET.

UPDATE: As of Tuesday, 5/12, both colors of the Moto X (1st Gen) and Moto E phones are permanently out of stock.


About a month ago, we gave you a heads up [Goodbye, Sweet Friend: a tribute to the Moto X (1st gen.)], and as anticipated we ran out of black Moto X (1st Gen.) phones over this past weekend. Right now, there are still some white ones hanging around, but we anticipate them being gone by the end of this week.


In addition, our recent $50 off coupon has got you all burning through our Moto E stock. We're out of black Moto E's and anticipate being out of white Moto E's by the end of this week.

 

We will, of course, continue to support the Moto X (1st Gen.) and Moto E for our members for the foreseeable future. If you missed out on them, don't fret - you still have options with the Moto X (2nd Gen.) and the Moto G.

Starting today, we have changed our primary shipping method from FedEx to UPS. We're excited about this change because you should see shorter shipping timeframes and may even see lower shipping rates. For those of you that are signed up for FedEx Delivery Manager, UPS has their own delivery manager called UPS My Choice, so you may want to sign up for that to continue managing your own shipments.

 

We've also updated our Shipping document with the new UPS shipping timeframes and features. Check it out and let us know if you have any questions or comments here.

sarahd

Republic Labs: Maestro

Posted by sarahd Apr 20, 2015

Maestro+Blog+Header.jpg

 

We just announced our first lab, Maestro. Check it out on PWK and feel free to discuss here.

sarahd

Spamming Issues

Posted by sarahd Apr 15, 2015

As some of you may be aware, earlier this morning, we experienced multiple spam attacks in our Open Mic section. We took every action available to us to stop and further prevent them from happening again. The attacks seem to have subsided for the time being and we are closely monitoring the forums.

 

We are working with our platform partner to create a better solution for spam attacks. We are not alone in experiencing these issues, as other Communities that use the same platform are experiencing an overall increase in spamming over the last few months. It's also not just our platform, spamming is increasing throughout many Communities on the Internet.

 

We would like to thank all of you for your patience this morning as well as your continued patience as we work to resolve this issue as quickly as possible moving forward.

sarahd

Website is Currently Down

Posted by sarahd Apr 3, 2015

We're currently experiencing issues with RepublicWireless.com, our online store and the My Account portal. Please follow our status page for updates. A discussion thread has also been started here.

 

Thanks for your patience as we work to resolve this issue.

We're currently investigating reports of issues with inbound and outbound SMS, MMS and calling on WiFi and Cell. Please stay tuned to our Status page for updates.

Howdy, Republic Community!

 

Since the launch of our rebooted blog, Phone. Wallet. Keys. (PWK), we've been brainstorming as to how we can continue to use this area (formerly known as the Republic Blog) to keep in touch with our Community members. Starting today, we're repurposing this area

to be your news feed for quick access to support-related content. We're going to simply name this area "Help Updates." Here, we’ll bring together help and operational updates from across the support channels provided below (for example, information on the latest app update. A new app version just started to release today!). You’ll see fewer posts here than previously and they’ll include things like summary links about critical updates as well as support-related PWK posts.


PWK is still going strong and will focus more on lifestyle based Republic content with new dynamic features, such as  subscription feeds and customizable content filters that let you decide what you want to read and how often. If you’re missing the Republic Wireless voice, don’t despair - we’re still talking! Head over to PWK to immerse yourself in all the things you love about Republic Wireless.

 

Meanwhile, in Community, we’ll continue to publish helpful information to keep you running smoothly. Here’s where you can find different types of Support information:

 

  1. System Status - If we’re having an outage or service issue, you’ll see it here.
  2. Health and Wellness - Track progress on known conditions.
  3. Release Notes - Details about operating system and RW App releases.
  4. Knowledge Center - Detailed documentation to help you use your phone and service.
  5. Open Mic (aka; Community) - Ask other RW members for help and advice.

 

To kick off this repurposed area, we just started to release a new app version today. There's not much in it other than some stability fixes, but you can check out the release notes here.

 

Thanks for reading, and we hope this newly repurposed Help Updates will keep you up to speed on support-related material!


Today, we're starting to roll out the next version of the Republic Wireless app, version 1.8.5.1410. The release will be rolling out to our member base throughout the week. Please see the release notes below as well as instructions on how to update the app.

 

Release Notes

 

Improvements:

  • Better Open WiFi dialog UX.
  • Better handling of billing date on data usage view.
  • Better handling of certain auto-authentication (captive portal) types.
  • Enhanced Open WiFi network prompting to optionally ignore specific networks.

 

Fixes:

  • Fixed several crashes

 

How to update your app

 

To update to the latest Republic app version, you can either tap on the notification you receive, which will take you to the Google Play store where you would then tap on Update, or you can check for updates by following these instructions. Keep in mind that app updates are rolled out throughout the week, so you might not see it available right away.

 

As always, please feel free to leave questions or comments here.

Jan_Recap_v1-header.jpg




Keep on top of what's new and what's in the works at Republic Wireless! Read the January Republic Recap over on PWK and feel free to comment here.

Now that Santa has finished delivering gifts and presents all over the world, he can focus on the really important things, like delivering software updates to your phones.

 

We have completed the coding and testing of the custom Android software for our devices to bring the software release up to 4.4.4.  This update has been approved by the various parties, and we are ready to roll it out, starting with G and E.

 

We started the roll out process a couple of weeks ago with a small subset of devices, picked at random for a process called the “Soak”.  This initial step is to make sure that we do a final test in the real world of the update process itself. A few lucky folks got the update a couple weeks ago, and everyone else will have access over the next week or so.


The soak turned up an issue on the Moto X (1st Gen.) that required us to resubmit that device to the lab for re-certification. We were able to work with our partners to get this re-certification done quickly and expect it to be ready in February. So, this initial rollout will only hit G and E, starting to roll out today and continue over the next week. The Moto X (1st Gen.) will then follow once the re-certification process is complete.

 

When your phone is ready to update, you will see a notification on your phone that says “Software Update Available”.  Tap the notification to start the download process.  This should take a few minutes to complete and the phone will give you full instructions on what to do. Check out this great resource in the Community for lots more details.

 

We're rolling out the release over the next week in randomly-selected batches again, so please be patient and keep an eye on your phone. Keep in mind that you must be on WiFi to download and install the software update.

 

What’s New for Moto E? That’s already on 4.4

  • Android released a security patch after the initial release, so that has been included in this update. You won’t see any additional functionality updates, but it is important for you to do the update.


What’s New for Moto X (1st Gen) and Moto G?

  • 4.4 adds some interesting new functionality to Android as well as some performance improvements

 

  • The phone app has been redesigned to focus more on your contacts. Contacts will be shown when you access the phone app.  To dial a new number, you will have to tap the dialer icon first.

 

  • Immersive mode will allow videos, books, etc... to completely fill the screen.  In order to see the controls, buttons, etc... when in full screen mode, you will have to swipe down on the screen to reveal them.

 

  • Activation process - We have streamlined the activation process to make sure you can get up and running on your Republic device as quickly as possible.  These changes were introduced with the Moto E, and will now be consistent.  If you are already activated, you won’t ever see this, but I wanted you to know about it, because it took a lot of work

 

  • Lastly, your phones will upgrade from 4.4.2 to 4.4.4.  You aren’t missing anything from 4.4.3. Everything that was in 4.4.3 will be included in 4.4.4

 

  • As I mentioned earlier, this initial rollout will only hit G and E.  The Moto X will follow in February.

 

These updates are a huge bonus for both you and us as they will all be on the same version of Android. I want to give a big shout out to the team that worked on these updates, both at Republic and Motorola. These guys really worked hard to get this out to you, and also to the Support and Operations teams that went through lots of testing cycles to get it ready.

 

But I know what you are going to ask next.  Where is Android Lollipop (5.0)? Lollipop is a major rewrite and redesign of Android, so there is lots to do, and it has only just been made available outside of Google.

 

We are currently working with Motorola to plan out the releases for both flavors of X (1st and 2nd Gen.), the G and the E.  More to come on this, but we are already on that path.

 

So, for now, bask in the glory that is 4.4 and happy updating

 

As always, if you have any issues, please reach out to your amazing Help team and, as always, feel free to comment here.

 

Stay WiFi my friends

Product Guy


ajmaphone

New Year, New Blog

Posted by ajmaphone Jan 19, 2015

pwk_FB_01.jpg

One of the many exciting new projects we’re working on for 2015 is making our blog even awesomer.

 

We’re adding tons more content and tons more functionality to make the information you need easier to get to.

 

You might notice the new name of our blog too: “Phone. Wallet. Keys. Essentials for smarter living.” And that’s our aim: The blog is about the benefits to your life and your needs. No sales pitches. Just education and information with a bit of that ol' RW charm mixed in. All with the intent to arm you to make better decisions for your life in today’s smartphone world.

 

Throughout the year, we’ll be doing more ongoing features about Republic, our culture, service, phones, our lives, and most importantly: YOU! You’re who helped get us here after all and we want to showcase all your neat Republic stories about savings, tips, tricks, and more.

 

As for Community: Keep on keepin’ on! The discussion forums are still the places to get support updates, chat with other members, and discuss topics near and dear to your heart. Of course, we encourage you to head over to the new blog whenever you can for exclusive content, and we’ll link to the posts we think you’ll especially like here in Community.

 

2015 is gonna be big, and we haven’t even begun to shake things up in the mobile industry. We have lots to do and are super excited. Our new blog is your front row seat to it all. So, we hope you enjoy. We hope you subscribe (for now, just scroll to the bottom footer on the new blog and click "Entries RSS" to subscribe to a feed of blog posts). We hope you want to contribute some posts of your own! And, we hope you keep discussing and thriving as our incredible Republic Community. So, let us know what you think of the new blog here. Thank you!

“No Shirt. No Shoes. No Service”: A popular sign in restaurants and stores across this fair land of ours.  Well, we don’t have shoes, but after today, we do have the other two covered!

 

Launching today in the Republic store, Republic T-shirts.  They've been a long time coming, and they are finally available. These are the same shirts that we, as employees, get and they are really comfortable.


Matt Republic Shirt.jpg

*Parrot not included with purchase. No animals or employees were injured in the taking of this picture.

 

 

In the words of Henry Ford, they're “available in any color you like as long as it’s black” (well, Dark Grey Heather actually), and in the following sizes:

 

Size

Chest to Fit

S34-37"
M38-41"
L42-45"
XL46-49"
XXL50-53"

 

 

 

We’ve tried our very best to keep the price as low as possible while providing a great quality shirt that won’t end up as a rag after two trips through the laundry. The shirts cost $20 (plus shipping and taxes).

 

 

We are NOT accepting returns or exchanges on these shirts, so make sure you purchase the right size. For more info, check out Republic Wireless Merchandise.

 

 

We look forward to seeing these all over social media in some interesting places. Don’t forget to tag your message with #RepublicSuperFan

 

 

But this is just the beginning. Keep an eye out for other branded items in the store as we continue to expand our merchandise lineup over the next few months. Let us know what things you would like to see. There are already a ton of suggestions in the Think Tank thread on this, and we're evaluating all these as we look to expand the catalog.

 

 

Head over to the online store under Merchandise and upgrade your wardrobe and tell us what you think here.

 

Shirt, check. Service, check.  Now, where did I put my shoes…?

 

 

 

As always,

 

Stay WiFi my friends

Product Guy


It’s a new year! But before we get to our resolution to call and text our mothers more often, we’ve got one final product recap to do!

 

December was highlighted by the launch of our new flagship device, the 2nd Generation Moto X. We welcomed this device to our family with a $50 discount off of the $399 price tag for the first day of sales. Thanks to everyone who purchased or upgraded -- it’s an amazing device! We also launched some subtle but nonetheless important features that you can read about below.

 

New in December:

 

Phone & Service Related:

 

 


In-Progress Items that will Improve your Experience:


Smaller Scope Items:

  • Device Trade-In Trial Program (limited scope with a third party)
  • “Blacklist” capability for Open WiFi Prompts
  • Republic T-shirts in our online Store
  • ‘Refresh Button’ in the Republic App (aka *#*#8647#*#*)


Larger Scope Items:

  • WiFi Sharing (ability to share credentials between devices & members)
  • Web-Based Calling (make and receive calls & texts from a browser)
  • Email to SMS (see link)
  • Cell to WiFi Handover (see link)
  • Updating Moto X (1st Gen) and Moto G to Android Kit Kat 4.4.4
  • New Customer Stats in the Republic App
  • Email Notifications prior to Billing

 

As always, please feel free to leave your questions and comments here.


P.S. The Think Tank is a great spot to participate and get product related updates.

Today, we’re proud to announce another WiFi feature: the ability to pass network login pages (aka: captive portals), automatically, after you do so for the first time. It works by saving actions you take on network login pages you already use and replaying them for subsequent connections.

 

Frequently walking in and out of Starbucks? No problem. After you accept the network’s terms once and agree to save the actions, you’ll be connected to the Internet within seconds any other time you’re around it -- no hassle, no fuss. Or, you can simply turn the feature off.


Please note: This preloaded feature on the app will be turned OFF by default. It only activates if you’d like to use it.

screenshot 1.png

 

 

To activate, head to Settings in the app and look for “Authenticate open WiFi networks." Then tap the checkbox and "Enable." With the feature enabled, a network’s login page will be displayed when you initially connect to it -- like the guest network page that pops up here on NC State’s campus. After you enter information on the page or take some action to connect, we’ll ask if you want to save the actions. You may choose not to, in which case we’ll never bug you about that network again. If you decide to save the actions, they are securely stored and ready to be replayed next time you see the same network. If you ever decide to change what networks you do or don’t want to automatically attempt to connect to, you may do so in Settings.


screenshot 4.png

This is a Beta feature -- it’s not going to work on all networks right off the bat. So, to get this feature off the ground, we are looking for some WiFi stewards to enable it and try it out (that’s you)! For anyone that uses the feature in the Beta phase, we’ll be tracking connections that attempted and failed with completely anonymized data, and continually expanding the list of captive portals that we can automate.

 

This is but one small piece of the work we’re putting into getting people on WiFi networks you use regularly and trust more easily. As you remember, we deployed a feature last month that displays prompts for open network connections near you, saving the step of opening Settings and selecting an available network from there. We’ll continue to make improvements to that feature, and have some great ideas coming in early 2015.

 

Click here to download the latest version (1.8.3.1240) of the app. And, as always, leave your feedback here.

Filter Blog

By date:
By tag: