Since the launch of our rebooted blog, Phone. Wallet. Keys. (PWK), we've been brainstorming as to how we can continue to use this area (formerly known as the Republic Blog) to keep in touch with our Community members. Starting today, we're repurposing this area
to be your news feed for quick access to support-related content. We're going to simply name this area "Help Updates." Here, we’ll bring together help and operational updates from across the support channels provided below (for example, information on the latest app update. A new appversionjuststartedtoreleasetoday!). You’ll see fewer posts here than previously and they’ll include things like summary links about critical updates as well as support-related PWK posts.
PWK is still going strong and will focus more on lifestyle based Republic content with new dynamic features, such as subscription feeds and customizable content filters that let you decide what you want to read and how often. If you’re missing the Republic Wireless voice, don’t despair - we’re still talking! Head over to PWK to immerse yourself in all the things you love about Republic Wireless.
Meanwhile, in Community, we’ll continue to publish helpful information to keep you running smoothly. Here’s where you can find different types of Support information:
System Status - If we’re having an outage or service issue, you’ll see it here.
Today, we're starting to roll out the next version of the Republic Wireless app, version 18.104.22.1680. The release will be rolling out to our member base throughout the week. Please see the release notes below as well as instructions on how to update the app.
Better Open WiFi dialog UX.
Better handling of billing date on data usage view.
Better handling of certain auto-authentication (captive portal) types.
Enhanced Open WiFi network prompting to optionally ignore specific networks.
Fixed several crashes
How to update your app
To update to the latest Republic app version, you can either tap on the notification you receive, which will take you to the Google Play store where you would then tap on Update, or you can check for updates by following these instructions. Keep in mind that app updates are rolled out throughout the week, so you might not see it available right away.
As always, please feel free to leave questions or comments here.
Now that Santa has finished delivering gifts and presents all over the world, he can focus on the really important things, like delivering software updates to your phones.
We have completed the coding and testing of the custom Android software for our devices to bring the software release up to 4.4.4. This update has been approved by the various parties, and we are ready to roll it out, starting with G and E.
We started the roll out process a couple of weeks ago with a small subset of devices, picked at random for a process called the “Soak”. This initial step is to make sure that we do a final test in the real world of the update process itself. A few lucky folks got the update a couple weeks ago, and everyone else will have access over the next week or so.
The soak turned up an issue on the Moto X (1st Gen.) that required us to resubmit that device to the lab for re-certification. We were able to work with our partners to get this re-certification done quickly and expect it to be ready in February. So, this initial rollout will only hit G and E, starting to roll out today and continue over the next week. The Moto X (1st Gen.) will then follow once the re-certification process is complete.
When your phone is ready to update, you will see a notification on your phone that says “Software Update Available”. Tap the notification to start the download process. This should take a few minutes to complete and the phone will give you full instructions on what to do. Check out this great resource in the Community for lots more details.
We're rolling out the release over the next week in randomly-selected batches again, so please be patient and keep an eye on your phone. Keep in mind that you must be on WiFi to download and install the software update.
What’s New for Moto E? That’s already on 4.4
Android released a security patch after the initial release, so that has been included in this update. You won’t see any additional functionality updates, but it is important for you to do the update.
What’s New for Moto X (1st Gen) and Moto G?
4.4 adds some interesting new functionality to Android as well as some performance improvements
The phone app has been redesigned to focus more on your contacts. Contacts will be shown when you access the phone app. To dial a new number, you will have to tap the dialer icon first.
Immersive mode will allow videos, books, etc... to completely fill the screen. In order to see the controls, buttons, etc... when in full screen mode, you will have to swipe down on the screen to reveal them.
Activation process - We have streamlined the activation process to make sure you can get up and running on your Republic device as quickly as possible. These changes were introduced with the Moto E, and will now be consistent. If you are already activated, you won’t ever see this, but I wanted you to know about it, because it took a lot of work
Lastly, your phones will upgrade from 4.4.2 to 4.4.4. You aren’t missing anything from 4.4.3. Everything that was in 4.4.3 will be included in 4.4.4
As I mentioned earlier, this initial rollout will only hit G and E. The Moto X will follow in February.
These updates are a huge bonus for both you and us as they will all be on the same version of Android. I want to give a big shout out to the team that worked on these updates, both at Republic and Motorola. These guys really worked hard to get this out to you, and also to the Support and Operations teams that went through lots of testing cycles to get it ready.
But I know what you are going to ask next. Where is Android Lollipop (5.0)? Lollipop is a major rewrite and redesign of Android, so there is lots to do, and it has only just been made available outside of Google.
We are currently working with Motorola to plan out the releases for both flavors of X (1st and 2nd Gen.), the G and the E. More to come on this, but we are already on that path.
So, for now, bask in the glory that is 4.4 and happy updating
As always, if you have any issues, please reach out to your amazing Help team and, as always, feel free to comment here.
One of the many exciting new projects we’re working on for 2015 is making our blog even awesomer.
We’re adding tons more content and tons more functionality to make the information you need easier to get to.
You might notice the new name of our blog too: “Phone. Wallet. Keys. Essentials for smarter living.” And that’s our aim: The blog is about the benefits to your life and your needs. No sales pitches. Just education and information with a bit of that ol' RW charm mixed in. All with the intent to arm you to make better decisions for your life in today’s smartphone world.
Throughout the year, we’ll be doing more ongoing features about Republic, our culture, service, phones, our lives, and most importantly: YOU! You’re who helped get us here after all and we want to showcase all your neat Republic stories about savings, tips, tricks, and more.
As for Community: Keep on keepin’ on! The discussion forums are still the places to get support updates, chat with other members, and discuss topics near and dear to your heart. Of course, we encourage you to head over to the new blog whenever you can for exclusive content, and we’ll link to the posts we think you’ll especially like here in Community.
2015 is gonna be big, and we haven’t even begun to shake things up in the mobile industry. We have lots to do and are super excited. Our new blog is your front row seat to it all. So, we hope you enjoy. We hope you subscribe (for now, just scroll to the bottom footer on the new blog and click "Entries RSS" to subscribe to a feed of blog posts). We hope you want to contribute some posts of your own! And, we hope you keep discussing and thriving as our incredible Republic Community. So, let us know what you think of the new blog here. Thank you!
“No Shirt. No Shoes. No Service”: A popular sign in restaurants and stores across this fair land of ours. Well, we don’t have shoes, but after today, we do have the other two covered!
Launching today in the Republic store, Republic T-shirts. They've been a long time coming, and they are finally available. These are the same shirts that we, as employees, get and they are really comfortable.
*Parrot not included with purchase. No animals or employees were injured in the taking of this picture.
In the words of Henry Ford, they're “available in any color you like as long as it’s black” (well, Dark Grey Heather actually), and in the following sizes:
Chest to Fit
We’ve tried our very best to keep the price as low as possible while providing a great quality shirt that won’t end up as a rag after two trips through the laundry. The shirts cost $20 (plus shipping and taxes).
We are NOT accepting returns or exchanges on these shirts, so make sure you purchase the right size. For more info, check out Republic Wireless Merchandise.
We look forward to seeing these all over social media in some interesting places. Don’t forget to tag your message with #RepublicSuperFan
But this is just the beginning. Keep an eye out for other branded items in the store as we continue to expand our merchandise lineup over the next few months. Let us know what things you would like to see. There are already a ton of suggestions in the Think Tank thread on this, and we're evaluating all these as we look to expand the catalog.
Head over to the online store under Merchandise and upgrade your wardrobe and tell us what you think here.
Shirt, check. Service, check. Now, where did I put my shoes…?
It’s a new year! But before we get to our resolution to call and text our mothers more often, we’ve got one final product recap to do!
December was highlighted by the launch of our new flagship device, the 2nd Generation Moto X. We welcomed this device to our family with a $50 discount off of the $399 price tag for the first day of sales. Thanks to everyone who purchased or upgraded -- it’s an amazing device! We also launched some subtle but nonetheless important features that you can read about below.
Today, we’re proud to announce another WiFi feature: the ability to pass network login pages (aka: captive portals), automatically, after you do so for the first time. It works by saving actions you take on network login pages you already use and replaying them for subsequent connections.
Frequently walking in and out of Starbucks? No problem. After you accept the network’s terms once and agree to save the actions, you’ll be connected to the Internet within seconds any other time you’re around it -- no hassle, no fuss. Or, you can simply turn the feature off.
Please note: This preloaded feature on the app will be turned OFF by default. It only activates if you’d like to use it.
To activate, head to Settings in the app and look for “Authenticate open WiFi networks." Then tap the checkbox and "Enable." With the feature enabled, a network’s login page will be displayed when you initially connect to it -- like the guest network page that pops up here on NC State’s campus. After you enter information on the page or take some action to connect, we’ll ask if you want to save the actions. You may choose not to, in which case we’ll never bug you about that network again. If you decide to save the actions, they are securely stored and ready to be replayed next time you see the same network. If you ever decide to change what networks you do or don’t want to automatically attempt to connect to, you may do so in Settings.
This is a Beta feature -- it’s not going to work on all networks right off the bat. So, to get this feature off the ground, we are looking for some WiFi stewards to enable it and try it out (that’s you)! For anyone that uses the feature in the Beta phase, we’ll be tracking connections that attempted and failed with completely anonymized data, and continually expanding the list of captive portals that we can automate.
This is but one small piece of the work we’re putting into getting people on WiFi networks you use regularly and trust more easily. As you remember, we deployed a feature last month that displays prompts for open network connections near you, saving the step of opening Settings and selecting an available network from there. We’ll continue to make improvements to that feature, and have some great ideas coming in early 2015.
Click here to download the latest version (22.214.171.1240) of the app. And, as always, leave your feedback here.
How many emails do you send each day? How many songs, TV shows, or movies do you stream? Better yet, how much data do each of these things take up? Does anyone really know? We’ve all been trained to think it’s a lot. But that’s not really the case most of the time. I, for all intents and purposes, am a data hog - or I fit the profile of one at least. I will not hesitate to watch that 18 minute long “funniest Vine videos” compilation on Youtube. I will not think twice about firing off 40 emails on my lunch break while also uploading pics to Facebook. I am of the mind that my phone should just work. I have it to make my life easier - not to have more to think about. Luckily, my Republic phone handles a lot of the thinking for me and automatically uses WiFi when I’m around networks I’ve connected to before. I find I’m around the same ones between work and home most days. Without even trying last month, I offloaded 4.8 GB of data to WiFi and only used 758 MB while on cell. Remember, talk and text are always unlimited on Republic too, so we’re just referencing cellular data here.
Indeed, Republic’s network is designed in such a way that you don’t have to think about how much of what you’re using too often (although we just love it when you try to use WiFi. Offloading to WiFi is how we’re able to keep our plan prices so low after all.). With WiFi, 5GB of cellular data, and 25MB of off-network roaming cell data (25MB more than any other MVNO) on hand, the vast majority of our members have plenty of cell data to go around and then some. Heck, we even have truck drivers who stream Pandora radio cross-country 24/7 who don’t come close to using too much. But, like I said, we’ve all been trained by “the other guys” to think we need gigs upon gigs of cell data to survive. And, they are glad to make us pay for it. We’ve come to realize, as a company, that because of this “you must have more, more, more” marketing strategy, a lot people have no clue how much cellular data they actually use, and end up paying hand-over-fist for something they don’t actually ever need. Brilliant tactic, isn’t it? Nope. We actually think it sounds pretty lame and thought you might like to know how much of what you use on your phone actually takes up, cell data-wise. You might be pleasantly surprised by the results too. Here are some estimates based on our experience:
Action performed on your smartphone:
25MB of off-network cellular roaming data gets you:
5GB of on-network cellular data gets you:
Emails sent/received with attachments during your power lunch
250 emails (that's a lot of meeting invites!)
55,000 emails (you'd prob. get a mention in the Guinness Book of World Records for sending this many emails in a day)
About 5.5 MB per 1 hour trip x 25 MB = 4.5 hours (you could go visit grandma!)
About 5.5MB per 1 hour trip x 5GB = 900 hours (um, we don't know where you're trying to go, but you ain't gonna have trouble finding your way back!)
Hopefully, this breaks some misconceptions about cellular data usage and makes you feel a little better about using your smartphone to it’s fullest. Again, talk and text are always unlimited - so go nuts there. Your individual data offload can be viewed in the Republic app right on your phone. And, how about that, we just did a handy post on how to better use the RW app here.
What has our app taught you? And of course, if you need any help finding more ways to offload to WiFi, we’re here to help! Leave us any questions, comments, tips, or tricks you’ve discovered in the comments. Thanks!
If you’ve been following along with our Year in Review, then you know 2014 has been a big year for Republic. This year has been full of awesome moments like surpassing 100,000 Facebook fans and updating the handover algorithm 5 times for an evermore seamless experience. But, one milestone stands out above the rest. Our members offloaded 19.2 Petabytes of data onto WiFi. To put that number into perspective, one petabyte equals more than one million gigabytes...that’s a whole lot of cat photos.
After seeing the massive amount of data we’ve run over WiFi, I was curious to see how my offload contributed and decided to investigate. It was neat seeing how much data I’ve used throughout the year and thought it would be interesting to create a how-to using our handy-dandy data usage dashboard!
First things first, you’ll need to open up your Republic App and press the three white bars in the top left hand corner. You’ll see several options and will need to press on Data Usage to bring up your usage dashboard.
From the Data Usage Dashboard, you will see your usage from the current month, as well as the amount of data used by each application for that month.
Now that you’ve arrived at the dashboard, it’s time for things to get fun! There is a field in the upper left of the dashboard with a drop down menu that will allow you to display your cellular, WiFi, or roaming data usage. This feature allows you to compare and contrast your data usage on each network, as well as which apps are using the most data on each network. There is also a field in the upper right of the dashboard with a drop down of date ranges, as well as a Custom Date Range option. Toggling between date ranges will display your data usage based on the corresponding month. Selecting Custom Date Range enables you to display an aggregate of data usage across a designated period of time. You can also simply drag the white date markers to adjust the date range.
Note that the custom date range will only display data information dating back to when the new version of the Republic app with the Data Usage Dashboard was launched. I was able to take a look back at all of the data I’ve offloaded to WiFi since early September, and the number is pretty astounding.
In just four months I’ve offloaded over 40 gigabytes of data! Using that information, I can estimate that my total offload for the year will be right around 120 gigs. 120 gigs doesn’t even seem like a drop in the 19.2 petabyte bucket, but every little bit helps! My goal is to turn 120 gigs into 200 gigs offloaded in 2015. I hope you’ve found this helpful. I’d love to hear how much you’ve contributed to our gargantuan offload this year and what, if any, techniques you use to stay connected to WiFi. As always, leave your comments and questions here.
One week ago, on December 5, 2014 at 7:05 a.m. EST, NASA’s newest Orion spacecraft successfully launched from Cape Canaveral Air Force Base in Florida. I was offered a rare opportunity by NASA Social to experience and witness the launch up close and personal with 149 other space enthusiasts.
I considered writing out all of the things I got to see and experience, but I realized that wouldn’t fully get across what this meant to me and what this means for all of us. So, instead, I wrote this:
I am writing this message to all space enthusiasts.
All nerds, scientists, doctors, lawyers, teachers and janitors.
To all brothers, mothers, fathers and sisters.
To your neighbor across the street, and the children playing at the park.
To the young, the old, the foreign and domestic.
This message is for everyone.
I ask all of you to take a moment out of your busy day.
Take a break from paying bills, arguing with your spouse,
Staring at that Excel spreadsheet or worrying about what to make for dinner.
Just take a moment to listen.
Listen to the gurgling of your coffee maker,
The jingling of your dog’s collar as he scratches behind his ear.
The pitter patter of your child’s feet scurrying down the hall,
And their angelic giggling as they hide, and you seek.
I even want you to listen to the absence of sound.
These are the sounds of life.
These are the sounds that sometimes go unnoticed
Because we are so focused on the everyday mundane tasks.
We forget that there were people here before us,
And that there will be people here after us.
Other brothers, other mothers, fathers and sisters.
We have all been on a journey together.
We have travelled millions of light years through space and time,
Witnessed catastrophic yet brilliant star collisions, spiraled through
Swirling black holes and suffocated through clouds of gas, fire and ice.
We have been nurtured and comforted in star nurseries
And held tightly until we finally found our way home to Earth.
As we grew from single-celled organisms to apes
And from apes to humans, something miraculous started to happen:
We became intelligent beings.
We discovered fire, invented the wheel, built pyramids
And monumental structures that still boggle our minds today.
We survived floods, fires, earthquakes, volcanoes and disease.
And still our minds grew curiouser and curiouser.
It seems, however, no matter what we did,
We were always looking up at the stars.
Always wondering where we came from and why we are here.
That journey began on April 12, 1961 when the first human was sent to space.
We changed that day.
We proved that we are willing to push ourselves beyond any obstacle,
Any task, no matter how challenging or how high the risk might be.
Even with all of the inventions, all the gadgets and technology,
Let us not forget our infinitely small beginnings.
Let us not forget that the reason we are here is not yet known to us.
And that we are but a speck of paint on the largest canvas known to mankind
On a clock that has only reached about a millisecond in time.
Space exploration isn’t only about advancements in technology,
It’s also about exploring ourselves.
The insights and knowledge we gain can be used
To improve the lives of each and every one of us.
To become a better species. To become a place that’s in
Perfect balance with the universe.
Knowledge isn’t power, knowledge is wisdom.
As I stood on the grass of the NASA Causeway, just moments before launch,
The atmosphere was buzzing with conversation and laughter.
It almost felt more like a cocktail party than a launch viewing.
Through the humming of the dozens of buses that lined the roadway,
I could hear muffled voices over the loudspeakers.
It was the Launch Control Center running down their checklist.
All I could hear was Go, Go, Go.
T minus 30 seconds and everything got quiet.
The buses turned off their engines, the streetlights dimmed
And the whole world seemed to stand still.
5, 4, 3, 2, 1
Orion’s engines ignite like a furious erupting volcano
“And Liftoff, the dawn of Orion and a new era of American space exploration.”
In the few short minutes it took Orion to reach space,
Listening to the thunderous rumbles of the rocket engines,
The clicking of hundreds of cameras and the gasps and cheers from the crowd,
I knew I had witnessed something more than myself,
Something more than all of us.
For me, the impact of this launch didn’t really hit me until later that night,
When I was looking up at the sky from the 5th floor balcony of my hotel.
The light from the nearly full moon illuminated the clouds in just the right way
To make them look like they were glowing. As the clouds floated softly
Through the night sky, I saw glimmers of the constellation Orion.
In that moment, I thought about how small we really are,
And how insignificant my own problems seemed to be.
It gave me hope that maybe one day,
We will all realize this too.
Thanks for reading! Please leave your questions and comments here.
P.S. Here’s the video I took of the launch (with my Moto X 2nd Gen. ;)) and you can also view my photo album here.
On your mark, get set, GO! Our new flagship device, the Moto X (2nd Generation) is finally available, and we are letting our awesome Community members know first. So say “Hello”, “Hey, handsome” or “What’s up, Doc?” (Choosing your own launch phrase is just one of the many cool features on the phone.)
With incredibly personalized settings and features, YOU get to choose how your Moto X looks, works, and fits into your life, all for a base price of $399.
DON’T FORGET! If you order before 11AM EST on Dec. 11th through Republic Wireless or Moto Maker, you’ll receive $50 off your new Moto X (2nd Gen.). Choose between 16 or 32 GB through Moto Maker! Just add the phone to your cart on either site, and the discount will be applied automatically.
We’ve given you the 411 on this phone in our announcement blog, but since we know you’re all busy during this crazy holiday season, we’ll give you a quick recap:
It’s bigger, better, and faster than ever with 16GB of internal storage (and more options through Moto Maker), a 5.2” full 1080p HD screen, and the latest Qualcomm® Snapdragon™ quad-core processor.
You have options: You can order a phone with a nice, simple black matte finish through our online store, but if you’re looking for more pizzazz, you can order your phone through Moto Maker as well! Personalize your new Moto X (2nd Gen.) as much as you want with genuine leathers, natural woods, or matte color backs.Through Moto Maker, you can also choose a metal accent color or laser-etch your name or monogram into the back.
‘Tis the season, and while this phone makes for a great gift for others, we won’t judge if you decide to treat yourself to an upgrade for the holidays - you deserve it!
As always, leave us any questions or (excited) comments here.
Still interested in the Moto X (1st Gen.)? Have no fear! We’ll continue to offer it on our website, along with the Moto G and Moto E. For a comparison of the Moto X (1st Gen.) and the new Moto X (2nd Gen.), head here.
We will be announcing it in another Blog post as soon as the phone is available for sale, so keep checking in with us here or on our website for the green light! (HINT: The button on our site will say “Add to Cart” instead of “Coming Soon”).
Please note: Some of you have asked us about the Motorola promo code you snagged on Cyber Monday. These codes aren’t going to work on any purchase through our store or Moto Maker, but have no fear! You’re still getting a $50 discount at checkout! This offer cannot be combined with other promo codes.
See full Terms and Conditions here. And leave us any comments you might have here.
If you’re like me, you’re just now getting over that half-awake, half-asleep food coma that Thanksgiving feasts always seem to induce. As I stumbled into work this week, wiped the sleepies from my eyes, and looked at my calendar, I was floored by the fact that it is already December. Where did the year go? It seems like just yesterday we were kicking off our third year as a company.
In the fast-paced world we live in today, people tend to get lost in the day-to-day and don’t take the time to reflect. This year, as a company, we want to pause for a second and look back. 2014 was a tremendous year for Republic. A LOT happened. Like, a lot, a lot. For instance, did you know that in 2014, you helped us offload 19.2 petabytes of data?! That’s 380 times the amount of all the information stored in the Library of Congress. We’ll let that sink in for you for a minute…
Ok, are you back with us? Good. Throughout the entire month of December we'll be reviewing all the things that made 2014 the greatest growth year in the history of our young company. It’s the Republic Year in Review.
Each week from now until the end of the year, we'll be highlighting our favorite moments from 2014, and we want you to follow along! You can check out each week’s post on all of our social channels - Facebook, Twitter, Google+, Instagram. You can also follow along with our entire Year in Review, here, where we will be rolling out updated milestones through the end of December. If there are certain awesome Republic moments that stand out to you, we’d love for you to share them. Or, just share your own personal awesome moments of 2014 too.
They say a picture is worth a thousand words, so post your favorite pics from 2014 and tag them with #RWreflect2014 for a chance to be featured on our Instagram account and win a free Republic shirt!
Let’s end 2014 with a bang! Leave your comments here.