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Republic Help Updates

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beng

Moto X Pure System Update

Posted by beng Employee Feb 22, 2017

On Friday, February 9th, Motorola began the rollout of a Security Manufacturer Release (SMR) for the Moto X Pure. Please see below for release notes and instructions on how to install this update. 

 

Moto X Pure SMR

 

Release Notes:

 

  • Build Number: MPHS24.49-18-16
  • December 2016 Android security patch

 

Please note: As this SMR is being progressively deployed over a longer period of time than previous updates, it may take longer than usual for it to be available for everyone.

 

 

Installing the Update

 

Please follow the instructions below to install a system update on your Moto X Pure.

 

  1. Go to Apps.
  2. Tap Settings.
  3. Tap About phone.
  4. Tap System updates.
  5. Tap Update Motorola software.
  6. If the update is available to you, you'll see a pop-up notification asking you to download. Tap Download.
  7. When the download is complete, tap Install now.
  8. After the software is installed, your phone will restart automatically.

 

If you run into any issues, please contact Republic Help

beng

Moto Z Play System Update

Posted by beng Employee Feb 21, 2017

Yesterday, February 20th, Motorola began the rollout of a Security Manufacturer Release (SMR) for the Moto Z Play. Please see below for release notes and instructions on how to install this update. 

 

Moto Z Play SMR

 

Release Notes:

 

  • Build Number: MPNS24.104-49-10
  • December 2016 Android security patch

 

Please note: As this SMR is being progressively deployed over a longer period of time than previous updates, it may take longer than usual for it to be available for everyone.

 

 

Installing the Update

 

Please follow the instructions below to install a system update on your Moto Z Play.

 

  1. Go to Apps.
  2. Tap Settings.
  3. Tap About phone.
  4. Tap System updates.
  5. Tap Update Motorola software.
  6. If the update is available to you, you'll see a pop-up notification asking you to download. Tap Download.
  7. When the download is complete, tap Install now.
  8. After the software is installed, your phone will restart automatically.

 

If you run into any issues, please contact Republic Help

Starting on February 19th, we’re dropping the price of select Motorola phones for a limited time.

 

  • $50 Off the Moto Z Play
    $399 from 2/19 through 3/11
  • $50 Off the Moto G4 PLUS
    $249 from 2/19 through 3/18
  • $30 Off the Moto G4 32 GB
    $199 from 2/26 through 3/18
  • $20 Off the Moto G4 16 GB
    $179 from 3/12 through 3/25
  • $20 Off the Moto G4 PLAY
    $129 from 3/12 through 3/18

 

More information, including the terms and conditions of these offers, can be found on our Go Moto Blog post here.

 

If you have any questions about these offers, please post them here.

An update to the Republic Wireless app, version 3.10.1.2 was released today at 10%, although it usually takes several hours until it's available via the Google Play Store. We'll continue to release it in a staged rollout and, if all goes well, we expect to reach 100% by February 15, 2017.

 

This update is only for Republic 3.0 phones including:

 

  • Google Pixel and Pixel XL
  • Huawei Ascend 5W
  • Moto G4, G4 PLUS, and G4 PLAY
  • Moto X Pure Edition
  • Moto Z and Z Play
  • Nexus 5X, 6, and 6P
  • Samsung Galaxy J3, S6, S7, and S7 edge

 

The app update includes:

 

  • Various bug fixes and stability enhancements.

 

For instructions on how to update your Republic Wireless app, please go here.

Today, we’re excited to announce a special deal from our friends at Samsung. From now until February 14th, when you buy a Samsung Galaxy S7 or S7 edge, you qualify for a free 256GB MicroSD card.

 

Here’s how it works:

Purchase a Samsung Galaxy S7 or S7 edge from Republic Wireless. Once you receive your phone, visit Samsung Promotions to redeem your offer. You must have your phone's MEID and your Republic phone purchase receipt in order to enter. Fill out the online claim form and upload an image of your receipt to claim your MicroSD card. Once your offer claim form is approved, you’ll receive a confirmation email. You'll receive your MicroSD card within 4-6 weeks from Samsung.

 

This promotion runs until February 14, 2017. Supplies are limited. Terms and Conditions apply. Full details are available here.

 

Please note that this promotion, including redemption and fulfillment, is being run by Samsung, not Republic Wireless.

 

All entries, questions, and requests should be directed to Samsung here.

 

If you have any questions for us, please feel free to leave them here.

beng

Moto Z System Update

Posted by beng Employee Feb 6, 2017

Today, February 6, Motorola began the Maintenance Release (MR) soak for the Moto Z. If all goes well with the soak, Motorola will release to production at 100% on February 14, 2017. Please see below for release notes and instructions on how to install this update. 

 

Moto Z MR

 

Release Notes:

 

  • Build Number: NPL25.86-15
  • Android N 7.0 (Nougat)
  • November 2016 Android security patch

 

 

Installing the Update

 

Please follow the instructions below to install a system update on your Moto Z.

 

  1. Go to Apps.
  2. Tap Settings.
  3. Tap About phone.
  4. Tap System updates.
  5. Tap Update Motorola software.
  6. If the update is available to you, you'll see a pop-up notification asking you to download. Tap Download.
  7. When the download is complete, tap Install now.
  8. After the software is installed, your phone will restart automatically.

 

 

If you run into any issues, please contact Republic Help

beng

$200 Off Samsung Galaxy S7 edge

Posted by beng Employee Feb 2, 2017

Today we’re excited to announce that from now until February 28th, you can get $200 off the purchase of a Samsung Galaxy S7 edge from our online store! All you have to do is add the phone to your cart and the discount will be applied at checkout.1

 

 

1 Take $200 off the purchase price of the Samsung S7 Edge on republicwireless.com. Discount will be applied at checkout, after inputting billing information. No redemption code needed. Offer valid 2/2/2017 through 2/28/2017 or while supplies last. Offer cannot be applied to previous purchases or redeemed for cash. Returned phones will be refunded at the discounted price. Republic Wireless reserves the right to modify or terminate the offer at any time without notice. Offer good only while supplies last, limit 4 per customer.

An update to the Republic Wireless app was released today at 5%, although it usually takes several hours until it's available via the Google Play Store. We'll continue to release it in a staged rollout and if all goes well, we expect to reach 100% by February 9, 2017

 

This update is only for Republic 3.0 phones including:

 

  • Google Pixel and Pixel XL
  • Huawei Ascend 5W
  • Moto G4, G4 PLUS, and G4 PLAY
  • Moto X Pure Edition
  • Moto Z and Z Play
  • Nexus 5X, 6, and 6P
  • Samsung Galaxy J3, S6, S7, and S7 edge

 

The app update includes:

 

  • Improved call quality on WiFi conference calls.
  • Fix voicemail deletion using visual voicemail on Huawei Ascend.
  • Various bug fixes and stability enhancements.

 

For instructions on how to update your Republic Wireless app, please go here.

Today we’re excited to tell you about some changes we’ve made to our service! Our coverage for 3.0 phones has now been expanded to include CDMA on select phones sold through the Republic Wireless online store.

 

Here’s how it works...

 

Our new smart coverage checker tool will let you know which of our phones work best in your area. If the information you enter into the coverage checker indicates that CDMA is clearly better for you than GSM, you’ll see a list of CDMA compatible phones and be assigned to the CDMA network once you purchase one of those phones through our store.

 

If you’re in an area that has great GSM and CDMA coverage, you’ll be able to choose from any of our 3.0 phones and will be assigned to the network that our tool indicates will work best for you.

 

We’re confident that by using the coverage checker, you’ll get the best coverage possible. In fact, if you’re having issues with coverage, now or in the future, please let us know. We want to work with you to make sure you’re happy with the service you’re receiving and we’ll do what we can to fix any issues. Simply open a Help ticket and one of our Help team members will work with you to get it resolved.

 

Please note that at this time, BYOP phones are only compatible with our GSM network. However, we’re continuing our efforts to expand our BYOP coverage to also include CDMA.

 

For more information, see Republic Wireless Coverage.

 

If you have any questions, please let us know here and we’ll do our best to answer them.

Today, we're excited to let you know that we're adding a new phone to our lineup, the Moto G4 PLAY, on January 18, 2017. Please see below for some key features, pricing, and a link to tech specs.

 

 

Moto G4 PLAY

$149 (plus taxes)

KEY FEATURES


  • 5.0" 720p HD TFT display
  • 2800 mAh all day battery
  • Wide angle 5MP front-facing selfie camera
  • MicroSD card slot

 

More Tech Specs...

Today, we’re excited to announce a special deal from our friends at Samsung. For a limited time, when you buy a Samsung Galaxy S7 edge, you qualify for a free Gear Fit2.

 

Here’s how it works:

Purchase a Samsung Galaxy S7 edge from Republic Wireless. Once you receive your phone, visit Samsung Promotions starting on January 6, 2017, to redeem your offer. You must have your phone's MEID and your Republic phone purchase receipt in order to enter. Fill out the online claim form and upload an image of your receipt to claim your Gear Fit2. Once your offer claim form is approved, you’ll receive a confirmation email. You'll receive your Gear Fit2 within 4-6 weeks from Samsung.

 

This promotion runs until January 15, 2017. Supplies are limited. Terms and Conditions apply. Full details are available here.

 

Please note that this promotion, including redemption and fulfillment, is being run by Samsung, not Republic Wireless.

 

All entries, questions, and requests should be directed to Samsung here.

 

If you have any questions for us, please feel free to leave them here

 

Thanks for reading!

Yesterday, January 3, there were several system updates released. Please see below for more details on what was released for each phone, what you should do before installing the update, and how to install the update on your phone.

 

 

 

 

Phones

 

Google Pixel 

 

Release Notes: 

 

  • Build Number: NMF26U
  • January 2017 Android security patch

 

 


 

 

Google Pixel XL 

 

Release Notes: 

 

  • Build Number: NMF26U
  • January 2017 Android security patch

 

 


 

 

Nexus 5X

 

Release Notes: 

 

  • Build Number: N4F26J
  • January 2017 Android security patch

 

 


 

 

Nexus 6P

 

Release Notes:

 

  • Build Number: N4F26J and N4F26I
  • January 2017 Android security patch

 

 

 


 

 

 

Before Installing an Update

 

  • Make sure your phone is not rooted.
    Operating system updates are designed to work with the phone's original software. If your device is rooted or modified, we can't guarantee that the update will work properly or be able to predict its effect on your Republic device. See Rooting and User Modification for more info.

 

  • Clear your phone's cache.
    Clearing your cache ensures your device is at its peak operating state by clearing out any temporary or residual "junk" files from the device. See Clearing the Cache for instructions.
    Note: The Google Pixel and Pixel XL do not have the option to clear the cache partition.

 

  • Charge your phone.
    Plug your phone in to charge, or make sure your battery is at least 50% charged before installing system updates. See Charge My Phone for more info.

  • Connect to a WiFi network.
    Your phone must be connected to WiFi to install system updates. 

  • Check the amount of available space on your phone.
    Your phone will need enough space to download and install the update. The amount of space needed for a system update varies, but will be listed in the release notes before you download the update. 

 

To check the available space on your phone:

 

1. Go to Apps.

2. Tap Settings.

3. Tap Storage.

 

 

 


 

 

 

Installing an Update

 

You'll either receive a notification that there's an update available or you can check for one yourself in your phone's settings. If you receive a notification, tap on the notification and follow the instructions to download and install it.

 

Please follow the instructions below to install a system update from your phone's settings:

 

  1. Tap Apps.
  2. Tap Settings.
  3. Tap About phone.
  4. Tap System updates
  5. If there's an update available, you'll have the option to download and install it.

 

 

If you run into any issues, please contact Republic Help

beng

Moto Z Play System Update

Posted by beng Employee Jan 4, 2017

Yesterday, January 3, we began the Security Manufacturer Release (SMR) soak for the Moto Z Play. If all goes well with the soak, Motorola will release to production at 100% on January 12, 2017. Please see below for release notes and instructions on how to install this update. 

 

Moto Z Play SMR

 

Release Notes:

 

  • Build Number: MPNS24.104-49-4
  • November 2016 Android security patch

 

 

Installing the Update

 

Please follow the instructions below to install a system update on your Moto Z Play.

 

  1. Go to Apps.
  2. Tap Settings.
  3. Tap About phone.
  4. Tap System updates.
  5. Tap Update Motorola software.
  6. If the update is available to you, you'll see a pop-up notification asking you to download. Tap Download.
  7. When the download is complete, tap Install now.
  8. After the software is installed, your phone will restart automatically.

 

 

If you run into any issues, please contact Republic Help

Today, Samsung released a Security Manufacturer Release (SMR) for the Samsung Galaxy S7 and S7 edge. Please see below for release notes and instructions on how to install this update. 

 

Samsung Galaxy S7/S7 edge SMR

 

Release Notes for the Samsung Galaxy S7:

 

  • Build Number: G930UUEU4APL2
  • December 2016 Android security patch

 

Release Notes for the Samsung Galaxy S7 edge:

 

  • Build Number: G935UUEU4APL4
  • December 2016 Android security patch

 

 

Installing the Update

 

Please follow the instructions below to install a system update on your Samsung Galaxy S7 or S7 edge.

 

  1. Tap Apps.
  2. Tap Settings.
  3. Tap About device.
  4. Tap Download updates manually
  5. If there's an update available, tap Download now

 

 

If you run into any issues, please contact Republic Help

beng

Samsung Galaxy J3 System Update

Posted by beng Employee Dec 27, 2016

Today, Samsung released a Security Manufacturer Release (SMR) for the Samsung Galaxy J3. Please see below for release notes and instructions on how to install this update. 

 

Samsung Galaxy J3 SMR

 

Release Notes:

 

  • Build Number: MMB29K.J320AUES2APJ2
  • December 2016 Android security patch

 

 

Installing the Update

 

Please follow the instructions below to install a system update on your Samsung Galaxy J3.

 

  1. Tap Apps.
  2. Tap Settings.
  3. Tap About device.
  4. Tap Download updates manually
  5. If there's an update available, tap Download now

 

 

If you run into any issues, please contact Republic Help

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