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Republic Help Updates

277 posts

Salsa Lab Begins Today

Posted by kashley Aug 4, 2015

Keep an eye on your email inbox to find out if you've been selected to participate in the next Republic Lab, Salsa.


Screen Shot 2015-08-04 at 3.04.56 PM.png

We're aware of the Android "Stagefright" vulnerability that many of you are discussing on social media, our community forums, and tickets. We take our members' privacy extremely seriously.


Some of the reports about this issue have suggested that Android OS versions newer than 4.2 are less likely to be affected by this issue. All of our phones (except the DEFY XT) are on Android 4.2 or above. It's always a smart idea to keep your OS updated to the most recent version. To check your version and update to the most recent Android version, follow the instructions here.


For DEFY XT users, keep in mind that MMS isn't supported, so this vulnerability is not applicable to you.



If you have additional questions, these kinds of OS updates are owned and managed by our partner, Motorola. You can contact Motorola Support with your questions.


Update as of 7/28/15:


We understand many of you are concerned about the Stagefright news article centered around the security of your phone. We take this very seriously and are currently in contact with our partner to gain more knowledge about these vulnerabilities and what that means for you. At this time, there are some things we know, and some things that we don’t know. Rest assured that we’ll remain in close contact with our partner and we’ll continue to post updates as we have them.

What we don’t know:

  • At this time, we do not know for sure which versions of the Android OS are susceptible to this vulnerability, or if some versions are more susceptible than others. 

What we know:
  • The vulnerability potentially affects MMS (including pictures, videos and group messages) and mobile browsers.
  • Depending on which OS versions are affected, any patches or updates could require an Over the Air (OTA) update, which involves close collaboration with all of our partners.

Temporary workaround:
Until we have more information regarding these vulnerabilities and what can be done to correct them, there are a few things you can do to help protect your phone. However, unfortunately, it does not guarantee your phone’s security.

Messaging Apps
While the default Messaging app in KitKat does not have the settings to turn off automatic MMS downloads, Lollipop Messaging, Hangouts and Google Messenger do have this setting. However, by default, they are set to automatically retrieve MMS messages. Please follow the steps below to disable that feature.

Within Messaging (Lollipop)
    1. Tap Menu (three vertical dots) in the top right hand corner.
    2. Tap Settings.
    3. Under Multimedia (MMS) messages, ensure “Auto-retrieve” is unchecked.


        Within Hangouts
    1. Tap the top left corner to bring out the menu.
    2. Tap Settings.
    3. Tap SMS.
    4. Ensure "Auto retrieve MMS" is unchecked.


        Within Google Messenger
    1. Tap the Menu key in the top right.
    2. Tap Settings.
    3. Tap Advanced.
    4. Ensure "Auto-retrieve" is unchecked.

Emoji! :)

Posted by kashley Jul 24, 2015


Posted by kashley Jul 23, 2015

Today we announce our second project in Republic Labs, Salsa, to test a new feature, cell to WiFi handover. To view the full announcement, head over to our blog, PWK. And check back on PWK tomorrow for another announcement (<- hint, hint).


Lollipop for Moto X (2nd Gen.)

Posted by kashley Jul 15, 2015

Following a successful soak test on over 2000 devices over the past week, the Android OS 5.1 (Lollipop) will be released to all Moto X (2nd Gen.) devices starting today, Wednesday July 15, at 11:30 ET.

You can wait for a notification to appear on your phone in the next few days. Or, if you're super eager, you can manually update to Lollipop right now. The download will require 880MB of memory and you must be on WiFi for the length of the download (which could take up to 45 minutes). For information on installing system updates, please review the How to install system updates instructions.

Our Knowledge Center documents for Moto X (2nd Gen.) are being updated to reflect the Lollipop updates and will be published over the next few days. In the meantime, please submit a help ticket if you need assistance with installing or using Lollipop.


Curious about the story behind system installs and how we update our phones? Read our blog post, "Behind the Curtain: A Look at the Timing of Android Lollipop 5.1" on PWK.

Today we launch a new phone in the Republic Wireless lineup - Moto E (2nd Gen.) with 4G LTE


For details about this phone, check out our blog post announcement and the Overview and Tech Specs our Knowledge Base. To purchase a Moto E (2nd Gen), visit our store!


In addition, we’re dropping the price on the Moto G from $149 to $99. Check out the deal here.

You probably already guessed this from the flurry of document updates this morning, but I thought we'd make it official here on Community, too. Please check out our new blog post on PWK - Announcing Republic Refund Plans.


Moto X (2nd Gen.) New Price

Posted by shannono Jun 30, 2015

   Republic Wireless Moto X (2nd Gen.) phones have a new price tag, $299. Available now in our online store.unnamed.jpg

We've just published release notes from our first lab, Maestro! Head over to PWK to read the results, and click here to discuss with our Community.

Some Moto X (2nd Gen.) users are experiencing a loss of 3G Cellular Data due to a network change that happened last week. We apologize for the situation. Together with our network partner, we’ve identified the cause and developed a solution. You can follow our progress on our system status page.

A profile update was pushed to the set of affected phones on 6/24 and again on 6/25. We will repeat this profile update push to affected devices as needed. During the profile update, you won't see a notification and possibly won't be aware of the update at all; the phone will reboot itself as part of the update. You should immediately regain 3G cell data after the reboot.

If you experienced the loss of 3G cell data, please do not perform a manual profile update unless instructed by the Republic Wireless support team. A manual update will overwrite the automated update and may cause your phone to lose 3G cell data again. We are working with our partner to address this side effect.

Again, we apologize for the inconvenience caused. If you have additional questions, please submit a Help ticket and reference master ticket 523429 to discuss your situation with someone on our Help team.

Please be aware that if you are sending a support ticket in from a Yahoo email address, you may not receive a response from our support team.  It appears that some responses to Yahoo accounts are not being received by Yahoo. We are working on this with our partner and will keep you updated as we have more information.

If you need to submit a new ticket, please use our online support form.


We're sorry for the inconvenience.


Moto X (2nd Gen.) Price Drop

Posted by sarahd Jun 16, 2015


Starting today, Republic Wireless Moto X (2nd Gen.) phones are dropping from $399 to $299. This includes all configurations, with Moto Maker available for $349 + $50 rebate. Head over to our store for more details and to get yours.


Moto G (16GB) out of stock

Posted by kashley Jun 15, 2015

As of the past weekend, we are out of Moto G (16GB) devices. Still available in our online store are the Moto X (2nd Gen.) and Moto G (8GB).


When's the next phone coming out, you ask? We'd like to share, but here's why we aren't telling you yet. Rest assured, it'll be announced through all our channels when it's released.

As of this morning, the RW App puts the ability to manage plan changes for all lines into the hands of the account owner. Previously, plan changes needed to be done on each individual device. Learn about the new account management feature and how-to steps here.


To access this new feature, you need to be on the latest version of the RW app. If you're not on the latest version, you can update your RW app (it's always a good idea to keep it updated, anyway).

We just posted People Helping People: a Direct(ly) approach, about a new support channel that extends the collective knowledge of our Community to people who don't normally participate here. Check it out!

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