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Refer-a-Friend: Reboot!

Posted by garrettp Feb 18, 2014

Our Refer-a-Friend program is getting a facelift. Earlier today, we sent an email to our current Refer-a-Friend members letting them know that we’re making some updates and improvements to our Refer-A-Friend program. We wanted to share that news with the Community as well.


We see the Refer-a-Friend program as an ideal way to encourage our members to share the Republic Wireless brand with their friends & family. Our core mission —literally right at the top of the list— is to make smartphones more affordable and accessible for everyone. The program is a bonus, a perk, an extra way to save on top of a model that already allows for massive savings. We very much believe in the referral model and want to make sure that the program works efficiently for you (our referrers), for your personal connections (the referred customers), and for us as administrators and financiers of the program.  Fact is, our current referral platform wasn’t working as well as it could, and didn’t make sense with our new pricing plans.  As our partnership neared a close with our vendor, we needed to decide: keep using what you, our customers, have told us doesn’t work, or try to make it better. We chose better.


So what’s changing?


  • On February 28, 2014 at 11:59 p.m. ET, our current referral program will come to a close as we develop a new program. As of March 1, 2014, we won't accept any NEW referrals through our current Refer-a-Friend platform.

What does this mean for me?


  • You will still get credits for anyone who purchases a phone with your link before February 28, at 11:59 p.m. ET.
  • All of your "old" credits will remain within your account and be credited as normal.


We have learned a lot over the last year with our current platform and we are 100% committed to getting the new Refer-a-Friend program up and running as fast as possible. Our team is dedicating an extraordinary amount of time right now to our new program and we have all the confidence in the world that when we roll it out to you in the near future, you're going to find it significantly better and easier to use. We know it can be a pain to wait on the new program to roll out, but we want to make sure we get it right.  Our goal is give your friends & family a great first experience with Republic Wireless so that we look good and you look smart for helping others learn about our brand.


Thank you for your continued support and all your help spreading the word so far!


You can find a full list of FAQ's about these changes here.


As always, please leave your questions and comments here.

We hope everyone had a lovely Valentine's Day!


We'd like to announce the winners of last week's contest, but first we would like to thank everyone for sharing their "It's not you, it's them" stories. It's so great to read all the ways Republic has helped you, your family and friends!


Without further ado, the winners are:


Community - ibar3734

Facebook - Emelyn

Twitter - babayagablog


We would also like to share some of our favorite stories:


penna's entry was written in a short story format about how his phone tragically fell off a balcony (or not so tragic as it led him to Republic ). Read his full story here.


jfic wrote a cute haiku here.


maryc.3oxsxa not only gave us some love, but also sent the Community a Valentine for coming to her rescue. Good job guys! Check out her post here.


Thanks again for sending us all your love and congratulations to the winners!


Hey folks. I’m Jared Childs, currently a Senior at North Carolina State University and the Business Development Intern at Bandwidth. I joined Bandwidth this past summer looking for marketable experience and some summer cash, but what I got was so much more.  With close to zero previous knowledge of the brand, I was taken aback by the way Republic Wireless was taking on an industry of giants with a customer-first mentality.  After seeing the transparent and innovative nature of the brand, I was completely bought in.  Needless to say, I dropped my costly Verizon contract and the iPhone that came with it for a shiny new Motorola Moto X™ on Republic’s unlimited 3G plan as fast as I could.


Like any true Millennial, I’ve been showing off my Moto X to all of my friends, and I keep getting the same response: “Wow!  So, i-it-it’s actually, like, just as good as an iPhone?”  The look of disbelief in their eyes is reminiscent of a child finding out that Santa isn’t real.  And this unquestioning allegiance to Apple’s iPhone isn’t exclusive to my friends.  In fact, according to a recent survey from the University of Colorado, out of the 53% of college students who owned a smartphone, 40% own an iPhone - talk about market share!


Admittedly, I was once under the spell of the forbidden fruit.  Yes, I was that guy who encouraged my friends to drop their Android phones for iPhones; I was that guy who couldn’t stand the green text message of a non-iPhone friend.  Then, one day, I saw the light, and all of the innovations Android brought to the mobile industry. It’s surprising that many of the most tech-savvy generation haven’t caught on to the fact that Android devices like the Moto X are taking us into the future.  I figured if I could change my friends’ view of Android phones, then I might have some luck convincing some of you who’re on the fence.



The Moto X has changed my smartphone experience in nearly every aspect, and the change from Apple to Android was much easier than expected.  One of the biggest perceived pain points of switching from iPhone to Android is the porting of contacts from your old device to your new. I thought this would be a nightmare, but Moto X was one step ahead of me with Motorola Migrate (shout out to Moto for such an awesome name by the way.)  With the Motorola Migrate app you can simply select iPhone, put in your iCloud credentials, and it instantly migrates both contacts and calendars from your old phone to your Moto X - all from the comfort of your room.


As someone who is only mildly tech-savvy, I always assumed that iOS would be much more user friendly than Android OS, but once again I was wrong.  After activating my device, the Moto X walked me through nearly every feature and function of the phone – everything from how to pull the camera settings to how to set up Touchless Control. Just typing Touchless Control makes me grin. Google Now (Android’s version of Siri on steroids) and winner of Popular Science’s 2012 “Innovation of the Year” award, takes the Moto X to a whole new level. From being able to calculate the square root of 397 without taking my eyes or hands off of my calculus homework (it’s 19.925 by the way) to setting my alarm with just the sound of my voice, Google Now has enhanced my smartphone experience tenfold.






I could go on and on about all of the features of Republic’s Moto X - Motorola Assist, Quick Capture Camera, Moto Care, Motorola Connect – but the real game changer for me was the ability to make calls over WiFi and cellular.  Being surrounded by WiFi on campus, at work and at home makes this feature, exclusive to Republic customers, incredibly valuable.  Even if my cell signal is weak, I am never in a spot where I can’t make a call or send a text.


Apple created a revolutionary product with the release of the first iPhone, and the innovations of Steve Jobs brought the mobile industry into the future.  But the era of Android is here.  College students, it’s time to innovate.  The Moto X on Republic offers you everything you need and more in a smartphone.  Make the switch. You won’t regret it.


Please leave any comments or questions here.


Happy Valentine’s Day week!


It’s a time for showing love, and we’d love to hear from you. For this contest, we invite you to share your story of why you're going with Republic over the other guys. Then, vote on your favorite story and/or get others to vote for you. The Valentine with the most votes will win a year of free WiFi. That’s right— we’ll pay your WiFi bill for the year (up to $599).


There are 3 ways to enter:


  • Community - Add your story here.
  • Facebook - Go to our Facebook page and follow the instructions there.
  • Twitter -  Tweet @republicwirelss with #IHEARTREPUBLIC or go to our Twitter page.
  • Google + - Enter on the Republic Wireless Community as contests are not allowed on Google +.



The contest begins on February 10, 2014 and ends at 11:59 p.m. ET on February 14, 2014. Three prize packages (a check for $599) will be awarded—one for each platform listed above.


For a full list of Community Contest details, please see here. For Facebook and Twitter Contest details, please visit those platforms.


Thanks for the love you show us all year long! We’re looking forward to sending our 3 winners a Valentine’s check (and XOXO’s).

Garett Vail is Republic’s Vice President of Product Management. He recently landed an interview with Ilya Grigorik, the Chrome web-performance guru at Google who opened up about the recently released ‘Data Compression Proxy’ feature in the Chrome mobile browser. Read on for the official scoop!



Google’s llya Grigorik and his team have recently released a ‘Data Compression Proxy’ feature in the Chrome mobile browser that allows faster, safer and for some, cheaper mobile web browsing. This is the wireless equivalent of scoring an on-field interview with a Gatorade-soaked Pete Carroll after his team has won the Super Bowl.


Chrome’s Data Compression Proxy is an opt-in feature within the Chrome mobile browser.  When enabled it can reduce bandwidth 50% on average by opening a connection between your phone and one of Google’s optimization servers.  When your device makes a request for data it’s proxied through Google’s server, which then optimizes the content you requested before delivering it to your device.  You can enable this feature within your phone's Google Chrome settings by going to “Settings → Bandwidth Management → Reduce Data Usage” and toggle the setting to “On.”


Chrome Data Management.pngWhy should you care about a feature in Chrome that reduces bandwidth while on an unlimited plan? A couple potential reasons, the first being the impact it has on speed. Ilya will get into that in his Q&A, so we won’t spoil it here. But another potential reason would be the effect this app has on data usage. As our community members know, we’re all about reducing our overall cellular footprint -- it’s where our insanely low cost plans come from! So, any new functionality like this that offers an improvement in your experience AND cell data reduction is worth sharing in our book. Now, without further ado, let’s let Ilya address some key questions about this new and important opt-in feature within your Chrome mobile browser...


GV: We love a good product story.  What’s the genesis of the Data Compression Proxy feature in Chrome, how did it come about?

IG: At Google, speed is a feature. We invest a lot effort into optimizing our own products and we’re always looking for ways to optimize the underlying platform: faster browsers, protocols, new performance standards, and so on. Chrome Data Compression proxy was born directly out of these efforts: we realized that despite all of our best efforts, some sites may simply not have the technical expertise, or the time, to keep up with all the advances, and that’s why we’ve built the service. The Chrome Data Compression proxy allows us to roll out all of the best and latest optimizations we apply on our own products across the entire web and make the mobile web experience more affordable and enjoyable.


GV: What types of data savings, on a percentage basis, should users expect to see on average?


IG: The data savings will vary for each site based on how many of the best practices they’ve already put in place. Similarly, the savings will vary based on user navigation patterns: Chrome Data Compression proxy does not apply for pages loaded in Incognito mode, or pages fetched over HTTPS. That said, where the optimizations do apply, our studies have shown to reduce the size of web pages by 50% on average.


GV: Why should a user, especially on an unlimited data plan like Republic Wireless, use this feature?  Are there benefits beyond saving data?


IG: Reducing the total number of transferred bytes helps improve the page load time and rendering speeds. While there is always an exception to the rule, typically smaller pages are faster pages. Further, aside from bandwidth savings, there is also an extra layer of security provided by Safe Browsing: the proxy will warn the user if it detects a malicious destination.


GV: Will this feature operate any differently if a user is on WiFi vs. a cellular data connection?

IG: No, the same optimizations are applied in both cases.

GV: Can you tell us about Google's Safe Browsing technology, which is part of this update... what should our users know?


IG: Security is one of the core tenets of Chrome and Safe Browsing allows Chrome to notify and warn the user if the destination page has been flagged as a known malware or phishing site: a warning page is shown and the user can make the choice to abort the navigation or click through if they still wish to visit the site.


GV: Does the data management feature only apply to data requests made through Google Chrome, or does it apply to other Google services and/or apps?


IG: As the name implies, Chrome Data Compression is a Chrome-only feature available for Android and iOS platforms. When enabled, unless the request is made from an Incognito window or is going to an HTTPS site, it is routed to the compression proxy which then fetches the content, optimizes it, and returns the content to users device.


GV: Has Google done any cost calculations you'd be willing to share regarding estimated money savings among mobile phone users, for instance, on an "industry average" data plan?


IG: It’s important to keep in mind that there are many markets where data is still very, very expensive. As such, “average” savings will vary dramatically based on which market we focus on. In some countries, it’s not just a question of savings, but whether you can afford the data plan at all.


GV: What other areas of data management should we expect to see the Google team pursue in the future?


IG: The team is always investigating new techniques to improve the compression gains and overall performance of how quickly the page is rendered on users’ devices. Expect to see more savings and faster speeds! Best of all, this is all transparent to the user.



Thanks so much to Ilya and the Google Chrome team for spending time to answer our questions and we’ll look forward to their future innovations around optimizing our mobile web experience. As always, we look forward to seeing your questions and comments here.

Republic provides you with a phone and service to enjoy what is usually the fastest network available in the world todayWiFi. This “network” is only continuing to grow both here and abroad, which means great things for all of us. But it’s a top priority at Republic to give you even broader coverage to account for those times when you’re WiFi-high-and-dry. That’s why you’ve got cellular service on your phone (plus free data roaming) working seamlessly with your native access to WiFi. Today we’ll take a look at some major improvements to our cell network that are currently underway, and what you can expect in terms of improved coverage and quality.

Our cell network has seen incredible upgrades over the past two years through a major buildout known as Network Vision—resulting in both a strengthened 3G network plus the buildout of hundreds of 4G LTE markets nationwide. Here’s a look at the progress to date, and where the future is headed for the network that’s got all of our backs.

Nationwide Improvements to 3G Network
Across the country, our cell network’s been getting major upgrades over the past few years, including the enhancement of our 3G service, tower by tower, to give you better service than ever. This is super important for all of us, since the 3G plan is the most popular. When the 3G expansion is completed, you can expect stronger signals, fewer dropped calls and an overall better experience when using cell.

The goal of the 3G expansion is to ensure that you have service virtually wherever you need it. Our cell network’s spectrum advantage—with bands in both the 1900 MHz and 800 MHz ranges—allows for more opportunity to build network capacity and to bring stronger signal indoors with fewer dropped/blocked calls. It also means service you can count on, with a more reliable data connection with faster download speeds and quicker access to email, surfing, streaming and more.

To learn more about these cell network upgrade plans, check out this video.

4G Deployment—at Warp Speed
Getting up to speed on 4G nationwide is a huge priority for our cell network right now, and many of our members are experiencing it day after day. This is good news for those of you who like to have blazing fast speeds during those times you’re away from WiFi. In 2013 alone, the 4G LTE cell network we use grew from 50 markets to 340—and nothing about this build is slowing down. Here’s a complete list of all LTE cities launched to date.

You can expect to see an additional 25-50 markets launched by mid-2014, covering 250 million POPs (Points-Of-Presence) by that time. This means even greater access to the highest cell data speeds available today, giving you more flexibility to use your phones everywhere to stream video content, crank through email, play games and more…with options nearly as limitless as WiFi coverage!

The Bottom Line
At Republic, we’re psyched about what these major network improvements mean for the cellular aspect of our service. Today, you have access to the best of both worlds—lightning fast WiFi everywhere you can find it plus modern 3G and 4G LTE networks (depending on the plan they choose). We look forward to seeing the cell network evolve in the months and year ahead.

As always, please feel free to leave your questions and comments here.



Exciting News: Moto & Lenovo

Posted by jimm Jan 31, 2014

We’re writing today to talk about some exciting recent news (which won’t be news to some of our in-the-know folks out there)! Lenovo is buying Motorola Mobility from Google for $2.9Bn. Whew! We’ve talked about our partnership with Motorola in some of our previous posts, and how excited we are to be linked with such a forward thinking crew. Their dedication to thinking outside the box when it comes to smartphones meshes extremely well with our efforts to do the same on the service side of things. We’ll kick off by saying this doesn’t change any of that (including our device roadmap). It’s business as usual with all the same folks we normally interact with in Chicago and Sunnyvale. Now onto the good stuff….


Moto has flourished in many ways under Google’s care, but not without some challenges.  Google CEO Larry Page explains, "The smartphone market is super-competitive, and to thrive, it helps to be all-in when it comes to making mobile devices.” Positioned as we are, we can certainly attest to the fact that the hardware (device) world of mobile is very, very different from the software side of things, so his comment here makes a lot of sense. It’s tough to excel in both hardware and software.


Enter, Lenovo. This company, per Larry’s comment, is not only laser focused on hardware development but also has demonstrated monumental success in their field. For those of you who haven’t heard of Lenovo, they are a hardware powerhouse that also happens to be the largest maker of personal computers (PCs) in the world. This was largely driven by a key acquisition of IBM’s Personal Computing division -- Lenovo acquired the fledgling division in 2005, and under their care the ThinkPad line now includes some of the most popular and best selling products in the world. Lenovo’s ability to take a product like this and bring it to new heights bodes extremely well for the future of Motorola. Their vast experience in mobile also adds to Motorola’s potential -- Lenovo has been producing and distributing mobile phones for many years. In fact, as of the Motorola acquisition, they’re now the 3rd largest smartphone manufacturer in the world.


With this wealth of experience and inspiring track record, we’re absolutely stoked to see how Lenovo will positively guide and accelerate Motorola’s device roadmap.  Not to mention, Lenovo has a huge presence right in our backyard in North Carolina. This opens up lots of doors for joint innovation, and we’re very excited to see what our teams can do together.


Please post any comments and questions here.

You’ve cracked the seal on your shiny new Moto X™—congrats and welcome to the Republic! So… now what do you do? If you’re new to smartphones, Android or just want some pointers on how to make the most of it, here are 5 Quick Tips for Getting Started with Your New Moto X (complete with video tutorials).


1. Activate your Moto X

Activating your phone can seem like a strange experience because this is something that’s typically done for you in the big carrier stores. But fear not—the process is actually very simple.


  1. Power it on and let it activate on the Sprint network.
  2. Wait for reboot.
  3. Once it’s back on, activate on WiFi by selecting your language and then choosing a WiFi network. If you’re using a home network or one that’s password protected, you’ll need to enter the password. (See details and screenshots.)
  4. Accept the terms and conditions on your phone and you’re ready to go!

2. Set Up Your Active Display

Active Display is an awesome feature on the Moto X. It shows you everything you need to know, when you need to know it—all delivered discreetly to your screen. To set up active display, follow these easy steps.


  1. Click the app button and navigate to settings.
  2. Under the “Device” menu, select “Active Notifications.”
  3. Make sure “Active Display” is checked, and then click “Manage Notification Types.”
  4. Now select all the apps for which you’d like to receive notifications and you’re done.


3. Create Widgets for Favorite Apps

Widgets give you quick access to any apps you use frequently. Just follow these steps and you’ll be on your way.


  1. Click the app button on your home screen and click on the tab for “Widgets.”
  2. Browse through the apps to find the ones you like.
  3. Click and hold down the desired app and then drag it to where you want it on the home screen.

4. Get started with Touchless Control

One of the coolest features on your Moto X is Touchless Control. Just say “Ok Google Now” and you’ve got instant control at your fingertips. Here’s how you set it up.


  1. Click the app button and navigate to settings.
  2. Under the “Device” menu, select “Touchless Control,” then click “Touchless Control” in the new screen that pops up.
  3. Once activated, click “Train Launch Phrase” to teach your Moto X how to recognize your voice.
  4. Follow the onscreen instructions and record your voice.
  5. Once you’re done, every time you say “Ok Google Now,”  your phone will respond to just about any request you make—from calling home, to finding directions, to telling you if you need an umbrella.

5. Learn How to Multitask

With your Moto X, it’s easy to switch among your open apps, documents, webpages and more. Here’s how.


  1. Click the “Multitask” button on the bottom right of your phone.
  2. All your open apps, webpages, etc. will appear.
  3. Switch between them all by simply clicking on them.
  4. To close an app, just flick it away with a quick swipe.


We hope these 5 Quick Tips for Getting Started with Your New Moto X are helpful as you navigate your new Android phone. If you want to discuss these tips or have any questions, search in the Community for those ongoing conversations about these topics. As always, please leave your comments and questions here.

As I mentioned last week, we're updating Community to a newer version of the platform. Not much is visually different, but we thought we'd highlight a few of the changes in the graphic below. As we settle into the new platform and get comfortable with the new functionality, we'll be tweaking things in our ongoing quest to make things better. Things might look a little different from day to day, but the basic functionality will all still be there.


Our advice for the next few weeks: Don't Panic and Community On!


Let us know what you think about the new platform and the ideas we're considering here.


changes-to-community-update (1).png

Back in October, sarahd let you know about some user interface changes to Community. Early next week, we'll be implementing the next piece of this change: upgrading our Jive platform to a new version.

Since the heavy lifting was completed last October, you shouldn’t see much of a difference now, except for:

  • Minor visual design changes
  • Consolidated the Activity, Inbox and Actions into Activity in the secondary navigation bar
  • More options on the advanced search page
  • Bug fixes for Internet Explorer issues


While it’s not a big difference on the front end, we're excited about this upgrade for what it gives us in enhanced content management and search capabilities. After the upgrade, we'll turn our focus back to enhancing the user interface with items such as:

  • Creating smaller discussion areas - By geographic region? Maybe a tech discussion area? Maybe phone-specific forums? We’ll be asking your opinions here in Community!
  • Tagging - katrina.k has developed a keyword list and is tagging up a storm. We can start to use those keywords to present content in a more focused way.
  • Status page - We know you liked the Top Priorities document, so sarahd is working on a status page that will track known issues (and their workarounds) and releases.
  • Featuring the content you need - We’ll start highlighting hot content and providing easier access to the top used content, as well as creating resource pages for in demand topics.
  • Mobile access - Better user interface for mobile phones and tablets.


Let us know what you think about the new platform and the ideas we're considering here.


Republic Member Content

Posted by sarahd Jan 23, 2014

Here at Republic, we love our members! We're honored to have such engaged, enthusiastic partners in this big adventure we're embarking on. Awhile back, we announced that some of our top Community contributors were given their own blog so they can share the wealth of their expertise. This week, two of these members published new blogs that we think will be of interest to the entire Community.


The first blog is from carlh. Carlh has been a member since July 31, 2012 and has accumulated 15,671 points. That's a lot of typing! This week, he posted a blog about an age old topic that we see quite often in Community, What Wi-Fi Routers work with Republic? Find out, or tell us! Check it out and tell us what you think!


The second blog is from southpawkb. Southpawkb has been a member since day ONE, and was right there with us in the trenches, ground zero on that fateful November day in 2011. As a Republic Ambassador, southpawkb came to us with a great idea, to get the scoop on Republic employees. This week, southpawkb published the first edition of a series called Face to Face, where they interviewed one of our newest Republic staff members, kashley. Check it out and tell us what you think!


Let us know what you think about the above listed blogs and show some love to some of our favorite members here.

Ring in the New Year Banner-Congrats.png

Happy Monday Republic Community!


We hope everyone had a lovely weekend. We'd like to announce the winners of our "Ring" in the New Year sweepstakes, but first, we wanted to thank everyone who participated. The sweepstakes was a huge success with over 45,000 entries across Community, Facebook and Twitter.


Without further ado, here are the winners:



Congratulations everyone!


Stay tuned for even more chances to win Republic products and services.


Join us in congratulating the winners here.

Lots of folks are reluctant to switch mobile carriers, and the big carriers like it that way. They want you to stay, so they put up caution tape all around you with early termination fees, long-term contracts and complicated family plans. What’s more, a lot of people worry about things like the ability to keep their phone number and differences in coverage among mobile providers. We’ve taken note of the top 5 reasons people feel stuck with their mobile carriers, and here are some tips for getting around the roadblocks and uncovering big savings.



1) You don’t want to lose your phone number.

In most cases, you can transfer your number to a new carrier when you make the switch. It’s usually possible with Republic, for instance, as long as we have  phone number access in the  same area  as your existing number. With most carriers, you can easily check whether or not your number can transfer before you make the decision to switch. If you’re considering Republic, you can check your number using our Number Transfer Checker.


It’s important that when you’re ready to make the switch, you keep your old carrier account active until you’ve successfully ported the number. Once the old account is cancelled, you cannot get the number back.


2) You’re in a long-term contract.

These are huge bummers, and it’s part of why more and more people these days are looking for no-contract options. If you are under a contract, it’s important to weigh the potential cost savings of switching with any early termination fees (ETF) you might be forced to pay as a result of making the move. What many don’t realize is that in most cases, paying a $300 early termination fee to get into a plan that costs $75 less per month for instance, will not only bring you to break even in 4 months but then becomes a huge win over the course of a year.


To find out your ETF, contact your carrier. From there, it’s all about the math.Check out the example below that charts out two years, showing what your savings could be on two of Republic’s most popular plans.





coverage.gif3) You’re worried about the cell coverage.

When it comes to your mobile phone, it just needs to work. Period. So for most people, coverage is a huge factor in choosing a provider. We’re partial to WiFi of course, and this is quickly becoming the biggest and fastest network out there. But cell coverage is something folks consider too.


Some providers offer service only on one network, while others will use a primary network and roaming partners - this is something most folks aren’t aware of, and it can make a big difference in your overall coverage. Republic offers an interactive tool that incorporates the coverage of Sprint and its roaming partners to tell you whether or not you will have coverage in your area--and what level of coverage it will be. Check out our Coverage Checker now.


old-vs-new-provider.gif4) You’re worried that an “up and comer” isn’t as good as your “old” provider.

The notion of “time-tested means better” is a huge contradiction in today’s mobile space. Some of the most exciting new providers today rely on technology that the older incumbents can’t move fast enough to leverage. A lean team is one that is more nimble and able to flex both innovations in the technical landscape and feedback from customers.


Being new and nimble also paves the way for unconventional yet highly beneficial features and options, from WiFi calling to no contracts to 30 day guarantees. There is a lot to be gained from taking a deeper look at the old providers and asking the question “do I really need what they’re offering?”


5)  You don’t feel like dealing with the hassle.

This may actually be the #1 reason people don’t switch. Moving to a new provider seems on the surface to be a big pain in the you know what. But it’s actually easier than you think, and it’s getting easier all the time. Once you get past the number transfer, ETFs, coverage, and foundational questions, you’re just about golden. And there are lots of savings to be had for breaking through the inertia.


Are you feeling stuck in a contract... or have you recently broken free? Feel free to share your thoughts, questions and feedback here.

We’re excited to announce that today we are rolling out an update to the Republic App on your Moto X™. In this release (version, we are providing the ability to customize some elements of your handover experience, along with a number of stability improvements. This feature isn’t for everyone, but it should improve the handover experience for a number of you. But first, some context.


Handover background

With the release of our Moto X, Republic’s WiFi to cellular handover enables a truly seamless mobile experience. While building this new feature, a major goal was to give members a great calling experience, whether on WiFi or cell, that “just works.” You just make a call, and we manage the underlying complexity of WiFi versus cell...and pass on the cost savings. While the vast majority of you have experienced the seamless handover, we are still learning how to fine tune the handover experience.


The algorithms that manage handover are very complex, and we started with very aggressive call quality assumptions that biased heavily in favor of the cellular network if we detected adverse WiFi conditions.  We expected that, initially, this would increase cellular usage (and it has). Nevertheless, our goal from the onset was to start with a great customer experience, learn from our members and constantly fine-tune the handover parameters. Through this tuning process, we expect to see a steady increase in WiFi utilization over time. And that’s good news for all of us because it means that all of our amazing WiFi champions can keep up the great work, and we can all save more money while making the best use of the technology that’s all around us.


We’ve received some great feedback on the handover experience, and we’ve uncovered that some of our members are experiencing dropped calls when the WiFi to cellular handover occurs. Often these include members who live or work near weak cellular coverage. In the words of Master Oogway from Kung Fu Panda: “A person often meets his destiny on the road he took to avoid it.” Translated for Republic, some members experience dropped calls in our effort to prevent dropped calls. Thus, some members are better served if the call does not handover when in the presence of weak cellular coverage. We plan to discuss Sprint’s ongoing, robust network upgrades in a future blog post.


Today's update

With all this in mind, today’s release introduces the ability to maintain a whitelist of WiFi networks in which handover will occur. With this new setting, you will be able to choose which networks you want to handover to cell and which networks you do not want to handover to cell automatically. To change this setting, go to the Republic Wireless app on your phone → Slide the menu from the left → Settings → Manage handover → Enable handover on networks. A list of all saved WiFi networks are displayed. By default they are all enabled for handover. If there is a WiFi network that you suspect might be causing dropped handover experience described above, uncheck it. WiFi to cellular handover will no longer occur on this network.


How to disable automated handover on specific WiFi networks

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By default all WiFi networks previously saved and any new ones you save are enabled for WiFi to cellular handover. In this example two WiFi networks have been disabled and WiFi calls on these two networks will not handover.


You may also want to consider enabling the setting to allow manual WiFi to cellular handover. This setting will place a button on the screen during calls. This manual handover button, in conjunction with the new handover WiFi whitelist, can help your calls stay on WiFi as long as possible, and then as you leave WiFi range, you can still move the call to cellular.


Enabled manual handover button



Future updates

WiFi to cellular handover is an incredible advancement, but with your help it will get smarter. In fact, we’ve already begun to experiment a more intelligent handover so hopefully you may not have to use the whitelist feature in the future.

Continue to use the ThinkTank to give us feedback. We are more excited than ever because with the ability to upgrade the Republic App through the Google Play Store, we can continually release handover improvements in the form of features and parameter tuning faster and more frequently than ever before.


As always, please feel free to leave your questions and comments here

Happy Holidays from Republic Wireless!


We hope everyone had a wonderful Christmas. We’d like to ring in the new year by offering a chance to win a free Moto X and 12 months of free service (a credit in the amount of the $10/month service plan). There are three ways to enter:



Contest begins December 30, 2013 and ends at 11:59 p.m. ET on January 17, 2014. Three prize packages (free Moto X and a credit of 12 months of the $10/month service plan) will be awarded—one for each platform listed above.


For a full list of contest details, please visit “Ring in the New Year” Sweepstakes Rules.


Good luck and Happy New Year!


As always, please feel free to leave your questions and comments here.


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