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This afternoon, we've updated both the Republic Wireless app and the Republic Telephony apps to version 2.1.2.2246. There isn't much in the update, we're simply trying to fix the issue where members were unable to update the apps in the Play store.

 

Both app updates have been added in our Republic Wireless Release Notes document. For instructions on how to update both apps, please go to our Republic Wireless App document.

 

Thanks!

sarahd

We're listening...

Posted by sarahd Mar 29, 2016

Some of you may have seen some comments we made on social media and Community regarding the deadline for transitioning to the Republic Refund 2.0 plans, which was previously August 1, 2016, and when are new phones coming. We’re working hard on a lot of different projects, including looking at ways to keep the 1.0 plans and offer more phones, and we’ll provide more details as soon as we’re in a place where we can share them.

 

Please know that we are here and listening/reading your posts and comments. We know that you’re eager to learn more so you can plan around what’s coming. We really want to give you more info, but there are still a lot of things in motion. We wouldn’t want to complicate your plans even more by providing details now and then something changes later.

 

 

 

FB Post Grandfather Plans.png

 

 

We’ve also updated our Community documents to reflect these changes:

 

 

Thanks for reading!

 

Apologies for the tardiness on getting the report out this week.

 

We have been working on the bugs discovered in testing on the Lollipop MR for the Moto E (1st Gen), and will be getting another build from our partner soon.  As we progress and feel confident releasing dates, we will publish a schedule for you.

 

Until then, we’ll update you again in 2 weeks.

 

As always, here’s the full back catalog of past updates:

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

We hope you have a great weekend.


As always, stay WiFi my friends.

As promised, here is the next update in the series. 

 

As always, here’s the full back catalog of past updates:

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

We are down to our last major software update. 

 

Moto E (1st Gen.) - QA has uncovered several bugs that will require a new build, so we are currently waiting on that from our partner, and then we can re-test and continue progress.

 

Installation Progress

Moto E (2nd Gen.) -  We are currently seeing about 80% of the members with a Moto E (2nd Gen.) have updated. This update fixes the audio issue that was being heard on calls.

 

You can go download and install it immediately, or keep an eye out for the notification.

Detailed instructions are available here: https://community.republicwireless.com/blogs/republic/2016/02/25/moto-e-2nd-gen-emr-update

 

Look for another update on March 29th.


As always, stay WiFi my friends.

The Republic Wireless app has been updated today to version 2.1.1.2240. The app update includes:

 

  • Fixed issue where some outbound calls received "Unreachable number" error message in the dialer (Master Ticket 788907).

  • Fixed issue where outbound calls using Google Voice as the default calling app may show the wrong number in the dialer and call history (Master Ticket 738987).

  • Various bug fixes and stability enhancements.

 

If you need help updating your Republic app, please follow the instructions here.

 

Thanks!

sarahd

Voicemail Update

Posted by sarahd Mar 4, 2016

On March 8, 2016, we’ll be implementing a limit to how many voicemail messages you can have in your mailbox. We’re implementing this limit to ensure that our voicemail system is always running in tip top shape. Think of it as a little bit of spring cleaning.

 

Starting on March 8, you will be limited to no more than 500 voicemail messages in your mailbox. Most of you don’t have anywhere near that, but there were some members that had more. We’ve reached out to those individuals already to give them time to delete their messages.

 

 

Here’s what you need to know about this change:

 

  • Starting March 8, 2016, you can have no more than 500 voicemail messages in your mailbox.
  • If someone calls you and you have more than 500 voicemail messages, the caller will get a message advising that the mailbox is full and will not be able to leave a message.
  • Once a month, starting March 7, 2016, we’ll notify members via email who are expected to reach 500 messages within the next two months.

 


You might be wondering by now how many voicemail messages you have. You can check by following the steps below:

 

  1. Tap the Phone icon.
  2. Tap the Dialpad icon.
  3. Press and hold 1. This will automatically dial your voicemail.
  4. The voicemail service will then tell you how many new and saved messages you have. If you don’t have any new messages, press 1 to listen to your saved messages. You will then be told how many saved messages you have.

 

 

If you’d like to delete any of your voicemail messages, please review the following options:

 

  1. You can submit a Help ticket to have all but your most recent 50 messages deleted in bulk.
  2. You can manually delete your messages by following these instructions.

 

If you have any voicemail messages that you would like to export and save elsewhere, check out this article that provides instructions for how to save them onto your computer.

 

 

 

If you have any questions about this change, please let us know here.

 

Thanks!

Another MR update.  The finish line is approaching. We are a little late getting the report out this week, but there’s a good reason for that.

 

As always, here’s the full back catalog of past updates:

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Remaining Updates to complete:

Moto E (1st Gen.) - QA has started in earnest.  The process of uncovering issues and getting fixes has begun !!!

We will keep you updated on progress with QA and our internal dogfood testing to keep you all in the loop.

 

Moto E (2nd Gen.)We are ready to go. Some of you already received the update as part of the soak test. It went well and the download rate was over 80%, which is really great for a soak test. This morning, we rolled out the full update and it is now available to 100% of Moto E (2nd Gen.) phones.

 

You can go download and install it immediately, or keep an eye out for the notification ... Detailed instructions are available here: https://community.republicwireless.com/blogs/republic/2016/02/25/moto-e-2nd-gen-emr-update

 

With the QA and internal dogfood process starting on the Moto E (1st Gen.), there won’t be a lot to communicate over the next few weeks, so we’re going to take this update back to every 2 weeks until we have a schedule locked down.

 

Look for another update on March 15th.

 

As always, stay WiFi my friends.

 

sarahd

Moto E (2nd Gen.) EMR Update

Posted by sarahd Feb 25, 2016

Today, February 25, we’ll begin the Emergency Manufacturer Release (EMR) soak for 2,000 Moto E (2nd Gen.) users. If all goes well with the soak, we’ll release to production at 100% on March 2 or 3, 2016. Please follow the steps in this guide for downloading and installing the update.

 

Update:

 

As of March 3, 2016 the EMR has been released to 100% of Moto E (2nd Gen.) users.

 

 

 

 

Release Notes

 

Build Number: LPI23.29-22-R.15

System Version: 23.11.34.surnia_repw.repw.en.US

Update Size: 26MB

 

Motorola’s release notes include:

 

 

 

Before You Update

 

Check the amount of available space on your phone.

Your phone will need enough space to download and install the update. This update is around 26MB, but you’ll need to have at least 850MB of space available in order for your phone to run properly.

 

To check how much space you have:

 

1. Tap Apps.

2. Tap Settings.

3. Under Device, tap Storage.

4. The amount of free space is listed under Available.

 

If you don’t have enough space for the update, you can make some room by backing up your files on your computer. Photos and videos can be synced to your Google account by following the instructions here.

 

Back up your files.

Prior to installing an update, it's a good idea to back up all your photos, videos and other files just in case. You can either transfer everything to your computer or you can back up photos and videos on Google by syncing them to the cloud.

 

If you've encrypted your phone, you have a higher chance that you'll have to perform a factory reset after installation. Please back up all of your files prior to installing the update.

 

 

Clear your phone's cache.

When you download the update, it's stored in your phone's cache so it's important that there is enough space. See Clearing the Cache (Lollipop) for instructions.

 

 

Charge your phone.

Plug your phone in to charge, or make sure your battery is at least 50% charged before installing system updates. See Charge My Phone for more info.

 

 

Connect to a WiFi network.

Your phone must be connected to WiFi to install system updates. See WiFi (Lollipop) for more info.

 

 

Installing the Update

 

You should receive a notification on your phone letting you know there is an update ready to download and install. If not, you can check your phone’s settings to see if one is available. Keep in mind that the release for this update starts with 2,000 users for the soak (randomly selected) on February 25, and the remainder will receive the update on March 2 or 3, so please be patient. For step by step instructions for either scenario, please go here.

 

 

Troubleshooting/Getting Help

 

If you run into any issues after installing the update, try restarting your phone by turning it off, and then back on again. You may also want to double check that you have enough available space on your phone. This is a small update, but you should have at least 850MB of available space on your phone in order for it to run properly.

 

To check how much space you have:

 

1. Tap Apps.

2. Tap Settings.

3. Under Device, tap Storage.

4. The amount of free space is listed under Available.

 

If you don’t have enough space for the update, you can make some room by backing up your files on your computer. Photos and videos can be synced to your Google account by following the instructions here.

 

 

If you still require additional help, please feel free to open a Help ticket. You can also leave your questions or comments here.

Welcome back to another MR update.  Shorter and sweeter this week than last week.

 

As always, here’s the full back catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Remaining Updates to complete:

Moto E (1st Gen.) - We have been slightly delayed in starting QA on this build, build but expect to be kicking off as soon as possible.  Based on the quality of the build, we’re planning to kick off the internal dog food process in the next couple of weeks  We will keep you updated on progress over the next few weeks.

 

 

Moto E (2nd Gen.) -  We have completed lab and are waiting for the final paperwork to be signed off.  This has delayed the soak a little, but we will be rolling out the update to everyone at the same time, rather than staggering it.
Current estimation dates for Moto E (2nd Gen.) are shown below:

  • We’ll do a public soak test with a small number of our members, starting on Wednesday, February 24th, or Thursday, February 25th, pending final paperwork from Sprint
  • We’ll roll out the Over the Air (OTA) update to the Moto E (2nd Gen.) phones starting on Wednesday, March 2nd or Thursday, March 3rd.

 

We’re getting close…

 

As always, stay WiFi my friends.

 

Welcome back to another MR update.  Short and sweet this week.

 

As always, here’s the full back catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Remaining Updates to complete:

 

Moto E (1st Gen.) - We are kicking off QA for this build in the next few days and are already  marshalling resources internally to start a dogfood test.  This will go on for about 3 to 4 weeks.
If there are no issues discovered, we will then start the SLATE and Lab entry process.  As we mentioned last week, we are still a few weeks away (but a week closer !) from this being ready to go.  We will let you know a more concrete plan when we are through the QA process.

 

Moto E (2nd Gen.) -  We are in the lab starting yesterday.
Current estimation dates for Moto E (2nd Gen.) are shown below:

  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, February 22nd, pending lab exit.
  • We’ll roll out the Over the Air (OTA) update to the Moto E (2nd Gen.) phones starting on Monday, February 29th or Tuesday, March 1st with the same staggered rollout process we have used for the other phones.  In the event that we do move to Tuesday, we will create a new thing called a Leap, Leap year, and reclaim the day to February 30th to make our end of February target date.

 

We’re getting close…

 

As always, stay WiFi my friends.

seanr

Community Upgrade 2/12/2016

Posted by seanr Employee Feb 12, 2016

Since we moved to a cloud based version of our community platform late last year, we've been receiving quarterly feature updates. Tonight will be our second such update. In this post, I'll show some examples of changes you may notice. This isn't a comprehensive list, but should give you a basic idea of what is to come as we turn on these changes over the next few weeks. Needless to say, we are quite excited by the changes.

 

 

Content Layout Changes

This will probably be the most noticeable set of changes. Most content type layouts will change, mostly to make mobile responsiveness more reliable and useful, and to use the screen space better in full view.

 

 

2-blog.png

Blogs

The new blog design layout will bring fixed width and max width design into focus, along with better layouts for images. One change you will notice instantly is the eye-catching banner image on top. This image will also be the primary photo that shows up when a post appears in news streams. We won't retroactively update old blog posts to add banner images, but moving forward the Help Updates will use this more visual element.

 

Events

Until now, we haven't used the Events capability on Community, but with the improvements in this upgrade, we expect to start. The events calendar can be segmented into different types of events, so we would be able to show events for things like local meetups, webinars, OTAs, new phones (when possible), promotions, etc. Keep on the lookout for our events calendar.

 

Ideas

Ideas follow a similar pattern as Blogs, but the emphasis is on voting and the score.

 

Questions

Questions now appear as a completely separate type rather than a check-box option on a discussion. This makes it easier to create and browse questions. There are no other changes to how questions work. They will also incorporate the new design elements.

 

Documents

Documents gain the ability to be marked as helpful and not helpful. They also get a full screen "presentation" mode both on view and create, to take advantage of large displays when working on tables or other embedded artifacts.

 

 

 

 

15-discussion.png

Discussions

Discussions also follow the new design pattern. Breadcrumbs and the actions menu are moved to the top, and related content has moved below. The only other change is the separating out of question functionality, which is moved to a new content type of "Questions".

 

 

 

Video

 

Video also follows the new design pattern and videos can be found, linked, and played inside of discussions, documents, and questions. Embedded videos can not be re-sized in content. The platform has also moved away from Flash to HTML 5. So now we need to build a lot more videos!

 

 

pastedImage_11.png

 

 

 

 

Other Changes

 

Below are some other changes that are included in the update and that we may take advantage of over time.

 

Immediate

 

  • Outdated Content Marking - It will visually be much more noticeable and prominent when a content item is marked as outdated.
  • News/Activity Stream Improvements - The activity stream will now give visual indications of what streams have new content for you to see.
  • Search PWK - Using Opensearch standards, the global search in the community will be able to surface content from the Republic Wireless blog - Phone, Wallet, Keys.

 

 

 

 

 

 

 

Future Capabilities Unlocked

 

  • Ticketing Integration - Our platform has added in integration with our back end ticketing system. We have a lot of testing and experimentation to do before we decide if we'll turn this on.
  • User-to-User Recognition - Similar to Rewards, this is a fun, simple user-to-user recognition program.

Hello again. We hope you had a great week.

 

We had a quiet week this week, with no surprises and good pick up on the ongoing MRs for G and X.

 

As always, here’s the full back catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]
Updates in progress:

  • Moto G (1st Gen) Lollipop is fully available and over 93% of members have downloaded it.  We have reached the peak of installs for this update now.  There will always be some members who decide not to update, so as of today, we are removing this update from the report moving forward.
  • Moto X (1st Gen) EMR is at the same point as the Moto G MR, so as of today, we are removing this update from the report moving forward.
  • Moto X (1st Gen) Lollipop was at 85.6% this morning. That’s the big jump we were expecting.  Again, we’ll be sending out reminders to those who haven’t downloaded it yet starting this week. This, too, is peaking out, so we’ll take this one out of the report.

 

Remaining Updates to complete:

 

Moto E (1st Gen.) - We are starting QA shortly for this build and are looking to get the internal dogfood process started as soon as possible afte that. If there are no issues discovered, we will then start the SLATE and Lab entry process.  As we mentioned last week, we are still a few weeks away (but a week closer !)  from this being ready to go.  We will let you know a more concrete plan when we are through the QA process.

 

Moto E (2nd Gen.) -  No news is good news here.  SLATE testing started on Monday, and we are still following the plan of record from last week.
Current estimation dates for Moto E (2nd Gen.) are shown below:

  • If there are no issues discovered in SLATE, we will enter the lab on Monday, February 15th.
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, February 22nd.
  • We’ll roll out the Over the Air (OTA) update to the Moto E (2nd Gen.) phones starting on Monday, February 29th with the same staggered rollout process we have used for the other phones. 

 

We are really pleased with the progress of the uptake on the X and the continued progress on the both versions of E. 

 

We will give you a progress report again next week.

 

As always, stay WiFi my friends.

 

sarahd

New My Account Portal

Posted by sarahd Feb 4, 2016

Back in November of 2015, we announced that we were testing a new version of the My Account portal. We then had to remove the new portal due to a technical glitch. We have since resolved the technical issues and are rereleasing the new portal again today.

 

Before we get into the details of the new portal, we wanted to give you a little background as to why this new portal is so important. To get the full story, we talked to LesJ from our Development team and MatthewB from the User Experience team.

 

From a technical perspective, LesJ said, “If we were going to move forward with the portal, we were going to have to rebuild it from scratch." The previous portal architecture was written with a framework we no longer use, so in order to enable new feature development, we rebuilt the portal in the same architecture that our website is built on. With this foundation in place, we’ll be able to spin up new features more quickly and easily moving forward.

 

From the UX perspective, MatthewB has been studying our users for two years and knows that what is important for our users’ experience is building the relationships between the user, phone, and service. This portal redesign brings these three components together in the user views. While not all the actions are available yet, the changes being rolled out today give us the framework to build in rich account management features in the future.

 

So while you may not notice any new features right now, this new architecture will give us the ability to not only add new features to the portal, but we will be able to do so more quickly and efficiently going forward. Go team!

 

Here’s a preview of what we’ve been working on. The legacy portal will remain fully functional until all tools and features have been moved to the new one.

 

 

 

Manage Service Lines.png

 

 

 

In the new portal, you can:

 

  • View service line information.
  • Cancel a service line.
  • View orders and invoices.
  • Update your email address, password or payment info.

 

To get access to the new portal, there is a banner at the top of the current portal after you sign in. Click on Check it out and you'll be directed to the new portal.

 

New My Account Portal Banner.png

 

The new portal is pretty intuitive, but just in case you need step-by-step instructions, we've added tutorials to the following existing documents.

 

For future reference, we're calling the original portal, the Legacy Portal and the new portal, the New Portal in documentation.

 

 

We hope that you like the new portal and we'll continue working to add new features.

 

Thanks for reading!

Here’s the latest news on the MR updates.  MR’s continue to roll out for G and X, with E2 and E1 coming shortly.

 

As always, here’s the full back catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]


Updates in progress:

  • Moto G (1st Gen) Lollipop is fully available and 92.5% of members have downloaded it. A slight improvement over last week, and we’ll be sending out reminders to those who haven’t downloaded it yet starting this week.
  • Moto X (1st Gen) EMR is fully available and over 94% of members have downloaded it. This is a really awesome number to see.
  • Moto X (1st Gen) Lollipop was at 73% this morning. That’s the big jump we were expecting.  Again, we’ll be sending out reminders to those who haven’t downloaded it yet starting this week.

 

Remaining Updates to complete:

  • Moto E (1st Gen.) - We are still queued up to fully test this build.  We have received an updated  build and this is next in line to go through the full QA process.  When we have completed QA, we will go an internal dogfood (i.e use it ourselves) for a few weeks, and if there are no issues discovered, we will then start the SLATE and Lab entry process.  We are still a few weeks away from this being ready to go.  We will let you know a more concrete plan when we are through the QA process.

 

  • Moto E (2nd Gen.) -  We have been pushing very hard to get this build out, and have tried to compress the schedule (as we have communicated) to try and cut a couple of corners.  Unfortunately, when something goes wrong, that sets us back.  We discovered an issue late last week that resulted in us not being ready for lab entry this week.  The next available lab entry slot is February the 15th.  That actually gives us the time to do QA and SLATE in sequence, rather than in parallel, giving more breathing room to get any remaining issues ironed out.   We are doing everything in our power to avoid further delays.

 

Current estimation dates for Moto E (2nd Gen.) are shown below:

  • SLATE will officially start on Monday, February 8th, but if we can start earlier, we will.
  • If there are no issues discovered in SLATE, we will enter the lab on Monday, February 15th.
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, February 22nd.
  • We’ll roll out the Over the Air (OTA) update to the Moto E (2nd Gen.) phones starting on Monday, February 29th with the same staggered rollout process we have used for the other phones.  We were targeting some time in February for this release, and the leap year may give us that one extra day we need.

 

This update isn’t as full of good news as previous ones, and we understand that this may be frustrating for some, but it is imperative that we get the quality of these releases where they need to be before we release them.

 

We will give you a progress report again next week.

 

As always, stay WiFi my friends.

 

It’s that time again.  Time to update you on what’s going on and what’s upcoming for the Lollipop MR’s on your phones.

 

As always, here’s the full back catalog of past updates:


[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Updates in progress:

 

Remaining Updates to complete:

  • Moto E (1st Gen.) - We have received a new build from our partners to address the issues we discovered.  We are queued up with QA to do a full test regression on the software. Firm dates are pending the QA test results.

 

  • Moto E (2nd Gen.) -  We are pushing to get the quality where it needs to be for audio on this device.  We were slightly delayed going in to SLATE by a couple of days, but are pushing to stay on the lab schedule.
    Current estimation dates for Moto E (2nd Gen.) remain unchanged:
    • If there are no issues discovered in SLATE, we will enter the lab on Monday, February 1st
    • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, February 8th.
    • We’ll roll out the Over the Air (OTA) update to the Moto E (2nd Gen.) phones starting on Monday, February 15th with the same staggered rollout process we have used for the other phones.

 

We will continue to update you on the progress of these two remaining updates.  See you next week.

 

As always, stay WiFi my friends.

 

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