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An update to the Republic Wireless app was released today at 100%, although it usually does take several hours until it is available via the Google Play Store. This update is only for Republic Wireless 3.0 phones and includes the following:

 

  • Better handling of Cell Data On/Off setting
  • Fix for inbound call WiFi call crash when RECORD_AUDIO permission is missing
  • Various stability improvements

 

For instructions on how to update your Republic Wireless app, please go here.

 

Thanks, and have a great day!

An update to the Republic Wireless app was released today at 100%, although it usually does take several hours until it is available via the Google Play Store. This update is only for Republic Wireless 3.0 phones and includes stability improvements. For instructions on how to update your Republic Wireless app, please go here.

 

Thanks, and have a great day!

Welcome back to another update on the Moto E (1st Gen.).

 

The Moto E (1st Gen) Lollipop build has one low level issue that we are trying to resolve with the lab.  We don’t believe this will be a hold up for rollout, but it has delayed the release of the build from the lab by a few days.  We hope to have Technical Acceptance (aka Lab Exit) by the end of this week.

 

If we get the TA this week, it will not impact the proposed plan we talked about in the last post.

 

To reiterate, our current plan is to start the soak for the Moto E on August 18th.  This test will run for a week and devices will be selected at random.  The push of the build to all devices will start the week of August 25th.

 

Here’s a link to the previous Update if you would like to read in more detail.

Device MR Progress Report 7/18/16 

 

I will post another update on the 16th to let you know the plans for the soak etc.

 

As always, stay WiFi my friends.

We’re thrilled to be launching Bring Your Own Phone (BYOP) on August 11, 2016, and we sincerely appreciate your patience as we continue to test the BYOP scenarios in order to deliver the best possible experience for you, our members.

 

In our previous update, we told you about an opportunity for a chance to get early access to a SIM card by filling out a survey. We wanted to let you know that we’ll be closing that survey today at 12:00 p.m. ET, so please make sure to fill it out if you haven’t already done so.

 

We’ve already had a bigger response than we expected, which is awesome! Tomorrow, August 4, we’ll notify the members via email that will get to participate in the Beta and provide them with further details. We’ll also send an email to those that didn’t make it into the Beta to let them know they won’t be able to participate in it.

 

We sincerely appreciate your support and interest in the BYOP feature from Republic Wireless. Please feel free to leave your questions and comments here.

 

Thanks for reading!

An update to the Republic Wireless app was released today at 100%, although it usually does take several hours until it is available via the Google Play Store. This update is only for Republic Wireless 3.0 phones and includes stability improvements. For instructions on how to update your Republic Wireless app, please go here.

 

Thanks, and have a great day!

sarahd

New Phones are Here!

Posted by sarahd Jul 28, 2016


New Phones are Here.gif

 

 

 

Please leave your questions and comments here.

sarahd

Bring Your Own Phone Update

Posted by sarahd Jul 27, 2016

We hope you’re as excited as we are for tomorrow’s launch. We’ve put a lot of blood, sweat, and tears into this project and it means a lot to us to share the final product with all of you. Tomorrow, we’ll be launching nine new phones and new plans. Unfortunately, we’re not quite ready to cross the finish line for our new Bring Your Own Phone (BYOP) feature and we’ll be delaying the launch of this feature until August 11, 2016. This delay only affects the ability to purchase a SIM card kit specifically for the BYOP feature. New phones purchased from us will come with SIM cards preinstalled and will not be affected by this delay.

 

We’ve built a solid foundation for our 3.0 platform and have been driving and testing a multitude of different scenarios on it for the past six months, including BYOP. The experience our members have is important to us and when we began working on the 3.0 platform about a year ago, we knew we needed to be extremely thorough in ensuring that whether you purchase a phone directly from us or you purchase service from us, the experience would be the same. BYOP introduces complex use cases with SIM card removal and replacement that we’ve built experiences around and are continuing to refine and polish. It's this attention to detail and commitment to a great experience that resulted in a delay of our launch schedule.

 

While we’re pleased with how all of the components of 3.0 are working, due to the complex nature of BYOP and in good conscience, we don’t feel comfortable launching a feature that hasn’t been thoroughly vetted to our standards. We understand this will be a big disappointment for some and for that, we sincerely apologize. However, we would much rather delay the launch to ensure that we provide you with the highest quality experience than launch with a potentially subpar one.

 

In appreciation of your patience and understanding, you’ll be able to order a SIM card, free of charge, on August 11, 2016. All you have to pay is shipping, which will be a flat charge of $4 (taxes not included). Additionally, with this little bit of extra time, we’ll be able to run a small beta group that will have early access to a SIM card. If interested, please fill out this survey and we’ll randomly select interested participants next week.

 

We hope you understand our reasons for delaying this feature and we appreciate your patience as we work to ensure the best possible experience for all of our products and services. Please feel free to leave your questions and comments here.

 

P.S. If you currently have an approved BYOP phone, beginning tomorrow (July 28) you’ll be able to download the new Republic Wireless app on your 3.0 phone to check for compatibility. To download and install the new app, go to the Play Store on your phone, and search for Republic Wireless. Here's a direct link as well.

sarahd

Money Back Guarantee Update

Posted by sarahd Jul 22, 2016

Beginning on July 28, 2016, our Money Back Guarantee policy is changing to 14 days for all phone purchases. Although the new policy won’t go into effect until July 28, this change will be reflected throughout our website, Community, and the My Account portal beginning today. Any purchases made between now and 2:59 a.m. ET on July 28, 2016 will still be covered under the 30-Day Money Back Guarantee.

 

When we launched Republic in 2011, we decided to offer a 30-day guarantee because we knew we were asking our early adopters to take a pretty big risk switching to an unknown brand with an unproven product. We wanted to give everyone ample time to determine if Republic’s unique service was right for them. Since then, with your support, we’ve grown by leaps and bounds. By August 11, we’ll have added:

  • Bonded Calling for greatly improved call quality;
  • Nine unlocked GSM phones from the leading Android brands;
  • A new carrier option that gives members access to the fastest nationwide 4G LTE coverage available;
  • BYOP capability and Republic SIM cards;
  • Our patented calling software is no longer required to be specially built into a phone’s ROM, making possible faster updates and more phones.

 

We believe that a 14-day policy still gives our members ample time to make an informed decision. Of course, changing our policy will help us reduce our costs and we’re going to invest those savings in continuing to create innovative solutions to disrupt the telecomm industry, like the list above. We’ll keep working to eliminate the caveats that used to come with becoming a Republic member. And, we won’t stop looking for new ways to help people save money and connect with each other.

 

We’re very excited to be able to offer unlocked GSM phones - providing our members with even more flexibility of choice. As always, we appreciate your questions and feedback and are always here if you need us. If there is ever a problem, we will do whatever we can to give you the best experience possible. Thank you for being with us, we cannot wait for next week!

 

Thanks for your patience and if you have any questions, please let us know here.

In one week from today, we’ll be launching the next evolution of Republic Wireless. This is a huge step for all of us as we expand our portfolio of phones, plans, and carriers. Our engineers have been working tirelessly for months to ensure that our backend systems would be ready to go on launch day.

 

In order to support all of these awesome new changes, we’re performing a complete overhaul of our current platform tomorrow, July 22, from 7 a.m. to 2 p.m. ET. During this time, the Republic Wireless website, My Account portal, and portions of the Republic app will be unavailable.

 

The Republic Wireless Community will be available, but in read only mode. If you need to contact Help during this time, Live Chat will still be available from the Maintenance Page and you will be able to send emails to help@republicwireless.com.

 

We apologize for any inconvenience this may cause and thank you for your patience.

 

With this update, we’re one step closer to launch day.

 

Get excited!

sarahd

Republic Wireless 3.0 Reminders

Posted by sarahd Jul 19, 2016

In advance of our July 28th launch of nine awesome new phones from Samsung, LG, Huawei, and Motorola, we wanted to remind our current members that nothing is changing with your current plan, unless you want to upgrade to one of our new phones.

 

What’s new with 3.0:

Our nine new phones are part of our new Republic 3.0 experience, which comes with our new GSM carrier option and access to the fastest nationwide 4G LTE cellular network available.  If you would like one of these phones, you’ll need to select one of our GSM compatible plan options below when you purchase your new phone. Or, if you already own one of our approved BYOP phones, you can purchase a GSM SIM card kit from Republic for $5 (plus shipping and taxes) beginning on August 11, 2016. Be sure to check out our one day sale on August 11 when you can order a SIM card for free, just pay a $4 shipping charge.

 

About new plans:

 

PlanMatrix_full 2.png

 

 

Our 3.0 Clear Choice plans are designed to be straightforward and affordable. What you see is what you get. The plan you sign up for will be what you’re charged month to month, plus standard taxes. No hidden fees or overages - just great service.

 

But what if I want to keep my plan?
You also have the option to keep your Republic 1.0 plans and 2.0 Refund plans on your current phone. If you’re looking for a new phone on your current plan, you can purchase the Moto G (3rd Gen.) or Moto E (2nd Gen.), which are compatible with CDMA cell service. This chart will help you pick the phone and service plan that works best for you this July 28th.

 

CDMA and GSM.jpg

(Please note: You cannot purchase a new 3.0 GSM compatible phone and put your current CDMA SIM card in it. It will not function properly).

 

 

Are there coverage maps I can check?

Yes. You can check your coverage for both CDMA and GSM cellular service on our coverage maps here: CDMA (2.0) and GSM (3.0).

 

 

More details:

For more info about our new Republic 3.0 Clear Choice plans and compatible phones. Check out our FAQ. We’re thrilled for the next evolution of Republic and are so happy you’re part of the journey.

 

If you still have questions, feel free to post them here.

 

Thanks!

Welcome back. Here’s the latest update on the Moto E (1st Gen.).

 

We have some great news to share.  The Moto E (1st Gen.) Lollipop software build did indeed make it to the lab, if a couple of days late, on July 14th, and is enjoying it’s time in the luxurious Sprint lab.  (I’m obviously trying to make it sound more glamorous than it is… it’s sitting on a shelf while waiting for tests to be run)

 

In these scenarios, no news is good news.  We haven’t heard anything so far, so we expect to hear good news and a passing grade by the middle of next week, the 27th.  Think good thoughts….

 

After that, we have a confluence of events….

 

As we said in our last update, we were working with our tech support teams to determine capacity for support as we are launching a plethora of new devices on July 28th and want to make sure that Moto E (1st Gen.) members get our full attention to make sure that if there are issues, we are on top of them and helping you out.

 

Based on that conversation, our current plan is to start the soak for the Moto E on August 18th.  This test will run for a week and devices will be selected at random.  The push of the build to all devices will start the week of August 25th.

 

We will publish another update on August 1st to confirm the details and rollout schedule.  If, for whatever reason, the device doesn’t exit the lab this week, I will post an update to the blog with details of the changed schedule.

 

If you missed the update a couple of weeks ago, here's the link to that update.

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]


As always, stay WiFi my friends.

Today, we released an update to the Republic Telephony app, version 2.1.3.2269. The update will be released slowly over the next week.

 

The app update includes:

 


If you need help updating your Republic Telephony app, please follow the instructions here.


A new version of the Republic Wireless app was released yesterday at 100%. This update included a fix for an MMS issue that some members were experiencing after version 2.1.3.2267 was released on June 28, 2016. There are no other additions to this new version.

 

If you need help updating your Republic app, please follow the instructions here.

Today, we released an update to the Republic Wireless app, version 2.1.3.2267. The update began rolling out to the Play Store today and will be fully available for all users by Tuesday, July 5. The app update includes:

  • Voice roaming updates for Republic 1.0 plan members
  • Possible solution for number unreachable error
  • Various stability improvements

 

The voice roaming updates are related to the removal of data roaming on the Republic 1.0 plans that occurred on June 1, 2016. Members that are on 1.0 plans will need to make sure they update the Republic app. If they don’t, voicemail, MMS, and parts of the Republic app won’t work while in a roaming area.


If you need help updating your Republic app, please follow the instructions here.

Here’s the latest update on the Moto E (1st Gen.).

 

Some phones are just more challenging than others.  During our dogfood process, we have discovered an issue related to our carrier partner network connectivity that we have had to fix. 

 

This one is a little inside baseball, but hang with me.  Let's get into the weeds...

 

The PRL file (Preferred Roaming List) basically contains the list of towers the phone can connect to.  The carrier updates this file periodically when they add new roaming partners or change agreements.  This file is compressed and then stored in a fixed memory space on the cellular modem.  The latest file we received when compressed was 96 bytes too big for the allotted space in the modem.  This caused issues when connecting to the cellular network, as the file checksum was incorrect, and the file was corrupt. 

 

We have created a patch for this for the phone so that we won’t put the updated PRL in the modem if it is too big to fit in the allocated space. We are also working with the carrier to increase the compression to try to make the file smaller. Lastly, our carrier partner had to make a network side change to make sure that phones don’t get updated with a big fat PRL before the fix rolls out that will stop them from operating.

 

In addition, we have been working with Motorola to reduce the number of apps in the build to make sure that the install and pre-compile process introduced in Lollipop will run through successfully.  This has worked, so we are confident that this process will make installation less of an issue with memory management.  We outlined the majority of these issues in the last blog post.

 

Next steps are to do another round of regression tests, and prepare the build for the lab.  When the phone enters Slate, we submit to Google certification as well, so we are preparing for this to happen shortly.

 

Our Lab Entry date is tentatively schedule for July 11th with 2 weeks for lab certification, then soak test, and a staggered rollout of the build.

 

We are working with our tech support teams to determine capacity for support as, surprise, surprise, we are launching a plethora of new devices on July 28th and want to make sure that Moto E 1st Gen members get our full attention to make sure that if there are issues, we are on top of them and helping you out.

 

Our latest estimate is that we will start a staggered rollout process for this in mid August (assuming nothing changes between now and then) to start updating your Moto E 1st Gen to Lollipop.

 

Thanks again for your patience, and we’ll publish another update in a couple of weeks. This has been, literally, the most difficult build process we have done, as there are a lot of technical challenges and physical limitations with this phone.  We have considered at several points on the way whether this phone has been worth updating to Lollipop, but we made promises to you as customers that we would.  It has taken a lot longer than we have anticipated, but we are in the home stretch.

 

Apologies for the full autopsy report on where we are, but we wanted to share full context into what is happening.

 

As always, here’s the full back catalog of past updates:

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Have a great week.

 

As always, stay WiFi my friends.

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