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Hope everyone had a great Thanksgiving break.  We are right back at it here at Republic, and as promised, here’s the latest weekly progress report on the Android Lollipop 5.1 updates.

 

For those new to these updates, and for a full explanation of all the acronyms, check out our first week’s update for context, week 2 and last week’s update on progress.

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Moto G (1st Gen.) -  No news is good news as we said. We’re still on track to exit the lab December 2nd.

 

As we stated last week, there’s still a chance we run into something, but as long as NO issues are discovered (really, really) late in the process for the new build:

  • The build exits the lab on December 2nd.
  • We’ll do a public soak test with a small number of our members immediately following, starting on December 3rd.
  • We’ll roll out the over the air (OTA) update to the Moto G (1st Gen.) devices starting on December 11th.
  • It will be a staggered rollout, with full availability by December 15th.


We are very much in the home stretch with this update.


Moto X (1st Gen.) - Unfortunately, we hit a snag late in the SLATE testing process with the Android Google certification process that required us to fix a bug and create a new build for resubmission.  This will delay the Moto X update.  We got the new build this morning and are re-running SLATE this week.

 

Here’s what that means:

  • After exiting SLATE, we will enter the Sprint lab on Monday, December 7th (Changed from November 30th)
  • We’re still going to try and accelerate the lab schedule, and if we do, that will mean exiting the lab on Friday, December 11th. (Changed from 4th) 
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, December 14th. (Changed from 7th)
  • We’ll roll out the over the air (OTA) update to the Moto X (1st Gen.) devices starting on Monday, January 4th. (Changed from December 14th)
  • It will be a staggered rollout, with full availability by Friday, January 8th. (Changed from December 16th)

 

Why are we waiting until after Christmas?  The primary reason is the risk involved.  If there is a problem, we won’t have support from our partners over the Christmas week to resolve any issues.  As a combined team, we’ll be running a smaller staff over the Christmas week, with critical team members unavailable (and they shouldn’t be available, it’s Christmas after all !). 

 

It makes more sense for everyone involved to push out the update when we have full support available in the (unlikely) event that anything goes wrong.  We would rather not tempt fate, especially with people travelling over the holiday period.

 

Moto E (1st Gen.) - We are looking to get a build for this from our partners at Moto in the next couple of days.

 

What about the RW App version 2.1?

Good news here, as this is rolling out to the Play Store today with a staggered rollout. This means  that by the end of the week, it should be available to everyone.

 

A mixture of good news and not so good news this week, but we’re charging forward with the updates, and will continue to update you each week until these devices are updated.

 

As always, stay WiFi my friends.

 

Here’s the latest weekly progress report on the Android Lollipop 5.1 updates. Let’s call this one the Turkey Week edition. 

 

For those new to these updates, and for a full explanation of all the acronyms, check out our first week’s update for context, and last week’s update on progress.

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Moto G (1st Gen.) -  I’m happy to tell you that this build went to the Sprint lab this week.  We passed SLATE on Friday and submitted to the lab on Monday.

 

As we stated last week, there is still a chance we run into something, but as long as NO issues are discovered (really, really) late in the process for the new build:

  • We’re scheduled to exit the lab on December 2nd.
  • We’ll do a public soak test with a small number of our members immediately following, starting on December 3rd.
  • We’ll roll out the over the air (OTA) update to the Moto G (1st Gen.) devices starting on December 11th.
  • It will be a staggered rollout, with full availability by December 15th.


“No news is good news” is true as far as lab progress is concerned, so we’re looking forward to hearing nothing until December 2nd on the Moto G.


Moto X (1st Gen.) - The dog food testing has been going very well, and we’re happy with the state of the build on this device, to the level that the build was submitted for SLATE testing with the hope of getting the device in the Sprint lab on November 30th.
There’s still a chance we’ll run into something (as we have already discovered on Moto G), but as long as NO issues are discovered:

  • We’re working with Motorola and Sprint to try to accelerate the lab schedule, and if we do, that will mean exiting the lab on December 4th.
  • We’ll do a public soak test with a small number of our members immediately following, starting on December 7th.
  • We’ll roll out the over the air (OTA) update to the Moto X (1st Gen.) devices starting on December 14th.
  • It will be a staggered rollout, with full availability by December 16th.

 

It’s been a huge effort by all of our internal and partner teams to get this in before the end of the year. These dates are aggressive, but we’re keeping our foot on the gas to make this happen.

 

Moto E (1st Gen.) - No new updates for the Moto E, as we are hammering on the G and X to get those out.  We’ll start cranking on this when we get back after Thanksgiving.

 

What about the RW App version 2.1?

This was pushed to our internal team on schedule this week, and we’re still on target to roll out starting on December 2nd, with a full rollout by the end of that week.

 

We want to get the app update out before the Moto G (1st Gen.) MR arrives, and we’re still on target to do this.

 

We’ll publish more updates next Tuesday after we get back and get the lay of the land on Monday.

 

Let me take this opportunity to wish you a safe and happy Thanksgiving.  Personally, I’m very thankful to be able to work with this group of smart people every day, and with you, our amazing members, as we push to make Republic a real force in consumer wireless. Thank you.

 

As always, stay WiFi my friends.

sarahd

Testing New My Account Portal

Posted by sarahd Nov 19, 2015

 

Update: 11/20/15

Thanks for your feedback on the new portal so far. We discovered a technical glitch, so we’ve reverted back to the Legacy portal while we check it out. Check back here next week for any updates.

We're very happy to let you know that we released a new version of the My Account portal today. At this time, there is a limited feature set, but it is functional. We wanted to give you a preview of what we've been working on. The legacy portal will remain fully functional.

 

Manage Service Lines.jpg

 

In the new portal, you can:

 

  • View service line information.
  • Cancel a service line.
  • View orders and invoices.
  • Update your email address, password or payment info.

 

To get access to the new portal, there is a banner at the top of the current portal after you sign in. Click on Check it out and you'll be directed to the new portal.

 

New My Account Portal Banner.png

 

 

The new portal is pretty intuitive, but just in case you need step-by-step instructions, we've added tutorials to the following existing documents.

 

For future reference, we're calling the original portal, the Legacy Portal and the new portal, the New Portal in documentation.

 

 

We hope that you like the new portal and we'll continue working to add new features. Please feel free to look around and let us know what you think here.

 

Thanks for reading!

Here’s the latest progress on the Android Lollipop 5.1 and the emergency Stagefright vulnerability updates.  For those new to this update and for a full explanation of all the acronyms, check out last week’s update for context.

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Moto G (1st Gen.) -  There was a reason why I loaded the post last week with a ton of caveats, because smartphone operating systems are complex and sometimes issues crop up at the last minute.

 

Late on Friday afternoon, SLATE found two issues that prevented us from getting fully ready for Sprint lab entry this morning.  The Motorola team worked over the weekend to get the issues resolved and we are ready for another crack at the final tests. These issues were related to the Android certification for Google. They will not require us to do “dogfood” again, so our QA team will run through their tests just to make sure everything is ready. We will do an accelerated SLATE to get ready for submission next week. We are working with both Motorola and Sprint to try and get an compressed lab schedule that will hopefully mean no impact to the release schedule.

 

As always, these new dates are subject to change if we hit any more issues, but this is the updated schedule:

 

As long as NO issues are discovered (really) late in the process for the new build:

  • QA and smaller scope SLATE runs this week (changed from last week).
  • The build will go to the Sprint lab next week, on 11/23 (changed from 11/16).
  • As I mentioned, we are negotiating to exit the lab on 12/2 (changed from 11/30).
  • We’ll do a public soak test with a small number of our members immediately following, starting on 12/3. (Unchanged)


As we said last week, if there are NO issues:

  • We will roll out the over the air (OTA) update to the Moto G (1st Gen) devices starting on December 11th (changed from 7th).
  • It will be a staggered rollout, with full availability by December 15th. (Unchanged)

 

Now you know why I mentioned that this is loaded with “if there are no issues”.  ProductGuy will be taking blood pressure meds for a while after this one is done

 

Moto X (1st Gen.) - The internal testing (Dog Food) started last week, and we are making good progress on this build.  Early indications are that the software is in pretty good shape.  When we get schedules firmed up for lab submission, we’ll let you know.

 

Moto E (1st Gen.) - No new updates for the Moto E as we are hammering on the G and X to get those out.

 

We talked about the RW App v2.1 in the last update.  What’s happening with that?  Good things.

 

We are scheduled to put this in our internal test group this week, and are targeting right after Thanksgiving to get this pushed out to you. We are targeting the rollout to start 12/1, with a full rollout by the end of that week.

 

We want to get the app update out before the G MR arrives, and we’re still on target to do this.

 

Another fun week at Republic Wireless gone, and another coming this week.  More updates coming next Monday.  Have a great week.

 

As always, stay WiFi my friends.

 

It’s that time again. As we get closer to releasing the updates for your Moto G, X and E (1st Gen), here’s the latest progress on the Android Lollipop 5.1 and the emergency Stagefright vulnerability updates. The device teams at Republic and Motorola have been working full blast over the last couple of weeks and have made lots of progress.

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Moto G (1st Gen.) -  A big milestone was achieved this week - we begin SLATE testing.

SLATE is an acronym for Sprint Lab Acceptance Testing, and it is a suite of pre-lab entry tests that must be completed before any software build may be submitted to the Sprint lab.

 

If all goes well, that means Sprint lab entry is scheduled for next week. We’ve been hitting this device as hard as possible (well, not physically hitting it, but you know what we mean) and have seen big improvements all around with the quality of the build. We’re running several paths in parallel - QA, SLATE, and Dog Food (aka; “eating our own dog food”, or having a set of people outside the official QA team use the build as well). We’re taking a calculated risk by running these normally sequential events in parallel to shave time off the schedule and get into the lab earlier. If there are issues, it creates more work for us, as we have to do those 3 steps again; but if there aren’t any issues, we are ready to go to the lab earlier.

 

As always, these dates are subject to change if we hit issues, but we know this is important, so here goes with what we know today:

 

As long as NO issues are discovered late in the process:

  • SLATE runs this week.
  • The build goes to the Sprint lab next week, on 11/16.
  • We are right up against Thanksgiving for scheduling the time in the lab, but we hope to exit the lab on 11/30. The Sprint Lab is closed over the week of Thanksgiving, but we're going to work as much as we possibly can up to that point and hit the ground running immediately when the lab reopens.
  • We’ll do a public soak test with a small number of our members the following week, starting on 12/3.


Again, if there are NO issues:

  • We will roll out the over the air (OTA) update to the Moto G (1st Gen) devices starting on December 7th.
  • It will be a staggered rollout, with full availability by December 15th.

 

Did I mention that this is loaded with “if there are no issues”? If there ARE issues, we’ll let you know about them and what they mean for the dates shown. We’re pulling out all the stops, but we’re not cutting any corners on quality.

 

Moto X (1st Gen.) - Good news here as well.  We received the Lollipop build from Motorola on Monday, with the previously discovered audio quality issues fixed. We are pushing to get this build out as quickly as we can, and our amazing QA team is testing this version now. In an effort to compress our schedules and not sacrifice quality in any way, our internal teams will again work with this build in parallel to try and get ahead. We’re starting to run up against holiday schedules, but our plan is to get this build to SLATE and the Sprint lab as soon as we can after the lab opens following Thanksgiving.  We want to get the build to the lab between Thanksgiving and Christmas as the Sprint lab is closed for Santa. We want our gifts to be these MRs.

 

Moto E (1st Gen.) - As we said in our last update, we pushed this software update back a couple of weeks in order to focus primarily on the Moto G and Moto X builds. We’re expecting the latest Moto E (1st Gen.) Lollipop build from Motorola in the next couple of weeks, in between navigating SLATE and labs for the Moto G and Moto X. We’ll continue to provide information on the Moto E (1st Gen.) update, which is now likely to be early Q1.

 

The other piece of the puzzle that we mentioned in the last update was a new version of the  Republic App (version 2.1). We expect to push this out before the Moto G update comes out of the lab. Our  “due for a bonus” QA team is working on this app update in between Moto G and Moto X builds. Look for an update on progress next week.

 

It’s been a hard cranking couple of weeks for the collective Motorola and Republic teams, as we do everything we can to get these Lollipop builds out to you as quickly as we can. We remain committed to getting these updates out and communicating our progress here in Help Updates.

 

More to come next week.


As always, stay WiFi my friends.

The new Moto G (3rd Gen.) is here! This is an excellent budget smartphone option for anyone looking to upgrade from a Moto G (1st Gen.), Moto E (1st Gen.), or DEFY XT.

 

Check out our full review and announcement on our blog, PWK, or pick up your new Moto G (3rd Gen.) today in our online store!

sarahd

MR Progress Report 10/26/15

Posted by sarahd Oct 26, 2015

From the desk of theproductguy:

 

Here’s the latest on Android Lollipop 5.1 and the emergency Stagefright vulnerability update for your phones. The phone team is working full bore to get these updates to you as quickly as possible.

 

Stagefright EMR

 

  • Moto X (2nd Gen.) -  Complete - The update for this phone is now available with the Stagefright update. I’ll remove this phone from the next progress report, so we can focus on the ongoing software updates.

 

  • Moto E (2nd Gen.) - Complete - This update is also complete and available with the Stagefright update.  I’ll remove this phone from the next progress report as well.

 

 

Lollipop 5.1 MR

 

  • Moto G (1st Gen.) -  Internal teams are continuing testing with Android Lollipop 5.1 this week, with new software loads being pushed to the phones in our internal tests.  We're making good progress, and are on track to get this to the lab on schedule. We've seen huge improvements with Lollipop 5.1 and the newest version of the Republic app (v2.1) in the areas of calling and messaging.  Both the new app version and Lollipop combined release are currently still slated for November. Getting this update out to you as quickly as possible has been, and will continue to be, the highest priority of our phone team.

 

  • Moto X (1st Gen.) - We received the latest Android Lollipop 5.1 build from our phone partners in early October. However, we're still working through some audio quality issues with this particular software version and are working with the chipset manufacturer to get the quality up. We'll keep you posted on progress.

 

  • Moto E (1st Gen.) - We've pushed this software update a couple of weeks in order for us to focus primarily on the Moto G (1st Gen.) and Moto X (1st Gen.) builds.  We'll continue to provide information on the Moto E (1st Gen.) updates, which is still currently slated for late Q4 / early Q1.

 

 

We're working very closely with Motorola to get these updates to you. As I said, Lollipop 5.1 is our top engineering priority and our teams are working diligently to get these updates implemented.

 

Look out for another update in a couple of weeks. We really appreciate your patience. Thanks so much for being with Republic!

 

As always, stay WiFi my friends.

The Moto G (3rd Gen.) is a great phone at a great price – let’s just get that out of the way upfront. At Republic, we strive to make enjoying the features of a smartphone more affordable, and this phone defies definition as both cost-effective, and loaded with all sorts of premium features.

 

Read the full announcement on our blog, PWK

 

Discuss here

sarahd

MR Progress Report 10/12/15

Posted by sarahd Oct 12, 2015

Reporting from the field, our special correspondent, the Product Guy...

 

Here’s the latest on progress of the software updates for your devices

 

Moto X (2nd Gen.) -  The soak has completed and the rollout of this EMR has begun for all members with this device.  Look out for a system update.  Here are some handy instructions on what to look out for and how to update the software on your phone: How to Install System Updates (From KitKat) OR How to Install System Updates (From Lollipop).

 

Moto E (2nd Gen.) - The soak has also completed for this phone and the EMR rollout has begun for this device.  Same rules apply as for the Moto X 2nd Gen.

 

Moto G (1st Gen.) -  Internal testing on this build has been progressing well.  We’re starting our internal dogfood testing a week early on this, and are very excited about the progress.  We have a lab date scheduled in early November and are going to be hammering on this over the next couple of weeks.

 

Moto X (1st Gen.) - We’re still qualifying and testing the first Lollipop 5.1 build, and waiting for the next build from our partner.  We’re working on some audio quality issues with this phone, which is slowing us up a little bit, but we’re still cranking on this build.

 

Moto E (1st Gen.) - No change : First Lollipop 5.1 build is scheduled for mid October.

 

As we progress with the builds we’re testing for the first generation devices, we’ll continue to keep you updated, but phase 1 and 2 are complete.

 

Look out for another progress report in a couple of weeks.  Back to the studio….

 

As always, stay WiFi my friends.

Today, beginning at 11:00 a.m. ET, we'll be releasing the Moto E (2nd Gen.) and the Moto X (2nd Gen.) Emergency Manufacturer Release (EMR) to all users.

 

Moto E (2nd Gen.) Release Notes:

 

  • Build Number - LPI23.29-22-R.10
  • BaseBand Version - MSM8916_FLEX_02.01.00R SURNIA_REPUB_CDMA_CUST
  • Download Size - About 19mb.
  • Stagefright Security Vulnerability - Closes a potential security vulnerability that involves the mechanisms used to retrieve a message sent via the Multimedia Messaging Service (MMS).
  • Stability Improvements - Includes changes that fix bugs and improve the stability of your phone.

 

For instructions on how to install a system update, please go to How to Install System Updates (From Lollipop). Be sure to update while on WiFi .

 

 

 

Moto X (2nd Gen.) Release Notes:

 

  • Build Number - LPE23.32-39-R-28
  • BaseBand Version - MSM8974BP_4235210.110.09.17R VICTARA_REPUB_CDMA_CUST
  • Download Size - About 4mb.
  • Stagefright Security Vulnerability - Closes a potential security vulnerability that involves the mechanisms used to retrieve a message sent via the Multimedia Messaging Service (MMS).
  • Stability Improvements - Includes changes that fix bugs and improve the stability of your phone.
  • H&W Condition - A fix for the UICC International Unlock Screen condition is included in this EMR.

 

For instructions on how to install a system update, please go to How to Install System Updates (From KitKat) OR How to Install System Updates (From Lollipop). Be sure to update while on WiFi .

 

 

Happy updating and thanks for reading!

At Republic, we use the same phones and service you do (a free Moto X (1st Gen.) is one of the many perks of the job!). We know, first-hand, how important updates for your phone are and share the same excitement each time a new phone update like Lollipop or Marshmallow is announced.

 

Once a phone update makes its way down to both the OEM (Original Equipment Manufacturer (e.g. Motorola)), and carriers (Republic Wireless) after an announcement, we hop to, and start immediately hammering away to get software updates to our members (and ourselves!) as quickly as possible. As we’ve discovered however, these timelines always come with a great deal of caveats (you can learn about what all goes into each phone update here). But, our partners at Motorola are awesome. They are great about working with us to help Republic really stand out amongst the rest of the carriers out there and are as committed as we are to giving our members a really special smartphone experience.

 

Today, Motorola announced a new timeline for their device update schedule for Android Marshmallow. You can take a look at their list, but know that nothing is official for your Republic phone or service until it comes directly from us. Our priority continues to be getting Android 5.1 out to our members and this has no impact on our current plans for updating all of our phones (except our BETA phone, the DEFY XT) to Android Lollipop 5.1, which is moving along nicely.

 

Like Moto, we have high standards for pushing out our updates. They must go through rigorous testing on our end and then certification through Sprint before any update can go public (what good is an update if it breaks your phone?!). We are committed to keeping you in the loop on how we’re progressing and you can check the latest on our Stagefright update, and Lollipop 5.1 update here.  We will continue to reach out and update you in the coming weeks to let you know what future updates look like for your particular phone model and are excited to keep helping you stay connected and saving!

 

sarahd

Moto E (2nd Gen.) EMR Update

Posted by sarahd Sep 30, 2015

Today, we will begin rolling out the soak test for Moto E (2nd Gen.) Emergency Manufacturer Release (EMR) to about 1,000 members. If all goes well over the next week, we'll release the EMR to all Moto E (2nd Gen.) users. Please see below for the release notes:

 

  • Build Number - LPI23.29-22-R.10

  • BaseBand Version - MSM8916_FLEX_02.01.00R SURNIA_REPUB_CDMA_CUST
  • Download Size - About 19mb.
  • Stagefright Security Vulnerability - Closes a potential security vulnerability that involves the mechanisms used to retrieve a message sent via the Multimedia Messaging Service (MMS).
  • Stability Improvements - Includes changes that fix bugs and improve the stability of your phone.

 

For instructions on how to install a system update, please go to How to Install System Updates (From Lollipop). Be sure to update while on WiFi .

 

Happy updating and thanks for reading!

sarahd

Moto X (2nd Gen.) EMR Update

Posted by sarahd Sep 29, 2015

We have begun rolling out a soak test of the Moto X (2nd Gen.) Emergency Manufacturer Release (EMR) to about 1,000 members. If all goes well over the next week, we'll release the EMR to all Moto X (2nd Gen.) users. Please see below for the release notes:

 

  • Build Number - LPE23.32-39-R-28
  • BaseBand Version - MSM8974BP_4235210.110.09.17R VICTARA_REPUB_CDMA_CUST
  • Download Size - About 4mb.
  • Stagefright Security Vulnerability - Closes a potential security vulnerability that involves the mechanisms used to retrieve a message sent via the Multimedia Messaging Service (MMS).
  • Stability Improvements - Includes changes that fix bugs and improve the stability of your phone.

 

For instructions on how to install a system update, please go to How to Install System Updates (From KitKat) OR How to Install System Updates (From Lollipop). Be sure to update while on WiFi .

 

The EMR for the Moto E (2nd Gen.) has been delayed slightly. We're pending one final test and if we get the all clear, we'll begin rolling out that soak.

 

Happy updating and thanks for reading!

sarahd

MR Progress Report 9/24/15

Posted by sarahd Sep 24, 2015

From the desk of theproductguy:

 

As promised, here’s the first update on progress with the updates for your phones.

 

Stagefright EMR

 

  • Moto X (2nd Gen.) -  Emergency MR Stagefright fix scheduled to be released, pending no last minute issues, from the Sprint lab at the end of this week (9/25).  We have had an accelerated lab schedule for this device due to the small change required. We are looking to start the soak test for this early next week and rollout to all Moto X (2nd Gen.) customers.

 

  • Moto E (2nd Gen.) - Emergency MR Stagefright fix  delivered to the Sprint lab on Monday, 9/21/15 and we are pushing for a quicker lab schedule for this (again, really small change) and is scheduled to come out of the lab at the same time as X2.  We will run the soak and rollout of this in tandem with the X2.

 

Lollipop 5.1 MR

 

  • Moto G (1st Gen.) -  The first Lollipop 5.1 build was received this week.  This has been accelerated to run in parallel with the Moto X (1st Gen.)

 

  • Moto X (1st Gen.) - We are still qualifying and testing the first Lollipop 5.1 build. Waiting for the next build from our partner.  We are scheduled to receive the next build in early October. 

 

  • Moto E (1st Gen.) - First Lollipop 5.1 build is scheduled for mid October.

 

As we progress with the builds we are testing for the first generation devices, we will continue to keep you updated .

 

Look out for another progress report  in a couple of weeks at the latest, and for news of when the rollout will begin for X2 and E2.

 

As always, stay WiFi my friends.

 

Thank you for your patience. Together with Motorola, we were able to determine the cause of the constant rebooting you have been experiencing.

 

At approximately 5pm EDT on Monday, September 21, Google Services pushed an operational update to 1% of their base to test code for a slow rollout to follow. When reports of the rebooting issue started rolling in, Google identified the root cause and worked to stop further users from receiving the update at 11am EDT today, Tuesday, September 22. They then provided detailed instructions to Motorola advising how to uninstall the update from those affected.

 

These instructions are detailed below:

 

First, turn on Airplane Mode. If you're on KitKat (4.4.4), you can do this by briefly holding down the power button until a popup appears, then selecting Airplane Mode. If you're on Lollipop (5.1) you can turn on airplane mode by selecting it from the swipe-down menu at the top of the screen.

 

Once you're in Airplane Mode, you'll need to uninstall the updates from Google Play services.

 

- Open your Settings

- Tap Apps

- Swipe over to the All tab

- Select Google Play services

- Tap the "Uninstall updates" button

 

If the "Uninstall updates" button is grayed out, you may need to disable device administrators first.

 

- From the Google Play services screen, tap Disable

- Tap "OK" in the confirmation box

- Tap "OK in the second confirmation box

- Tap "Manage device administrators"

- Uncheck the box next to "Android Device Manager"

- Tap Deactivate at the bottom of the screen

- Tap "Uninstall updates" back at the Google Play services app info screen

 

Once this is done, please power the phone off and back on. You will see some errors regarding a Google Play services update, which is normal. You can resolve this by updating the Google Play services via the Play Store. This will not update to the previous problematic version.

 

If you would like to re-enable your Android Device Manager, please do the following:

 

- Open Settings

- Tap Security

- Tap “Device administrators”

- Select the checkbox next to Android Device Manager

- Tap Activate

 

After updating Google Play services, test the device functionality. Please let us know if you encounter any additional issues.

 

Thanks so much for your patience as we worked through this issue. Your feedback was immensely helpful!

 


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