UPDATE: The maintenance will take place on November 20, 2014 from 4:00 a.m. to 8:00 a.m. EST. Please follow along here for the latest updates, during and after the maintenance.
This post is primarily for our amazingly loyal, dedicated, members still rocking our BETA device - the DEFY XT - on Republic service. But it’s important, so we wanted everyone to be aware of what’s happening.
During the week of November 17th, we'll be doing some server-side maintenance that will move DEFY XT phones from their old legacy servers onto the newer server infrastructure as all our other Republic devices like the Moto X, Moto G, and Moto E. Keep an eye out for an email from us announcing the actual date and time of the maintenance.
But first, we encourage all DEFY XT members to install the latest version of our software to ensure the best possible experience. If you aren't able to update, that's okay. We've ensured that your phone will still work even after the migration to the new server.
How do I know if I am on the latest software version?
The latest version of the software is Build Number 1_65K_1027. If you have this version, then you don't need to do anything.
You can find out what version you are currently running by looking at your device settings:
From the main screen, tap the hamburger-looking Menu icon (the one that looks like three horizontal lines stacked on top of each other- you like our super-technical description?), choose Settings, choose About Phone, then scroll down to the bottom, where you'll see Build Number.
How do I get on the right version of the software?
If you aren’t running the version listed above, you'll need to do a software update. You MUST be on WiFi to download the update.
Here’s how you do that:
Reasons the latest version might not install for you:
- Out of Memory
Older builds may need to uninstall Facebook updates and other apps in order to have enough space to download the update. Once the update is done you can simply re-install these app updates.
- Already on the latest version
If this is the case, you are already prepared and ready for the move. Way to be ahead of the curve!
Why is Republic doing maintenance?
Better service! There are a number of updates that we've made to calling performance since launching the DEFY XT on the new infrastructure that we want you to be able to take advantage of. Additionally, we're replacing parts of the infrastructure that have been in place since we originally launched with the LG Optimus (RIP dear friend) in 2011 that need to be taken outside and “Office Spaced.”
We also want to make sure that you're getting the latest updates on the server for your DEFY XT, like short codes.
What is the maintenance going to fix?
Stability, call quality, and a longer life for the DEFY XT devices! Oh, and short codes for SMS will be available for you. Neat, huh!?
What is the maintenance NOT going to fix?
This will have NO impact on handover and MMS. As we have mentioned in prior posts, these are things that can only be fixed with new software on the device. This is not new device software. This is just to ensure that as many of the DEFY XT phones as possible are on the latest version.
What happens after I update my DEFY XT software?
Look out for an email from us outlining exactly WHEN the maintenance will be happening, and some additional instructions about what to do AFTER the maintenance has completed, to make sure that your phones are fully operational on the new infrastructure.
Thanks! We look forward to those DEFY XTs move into their new homes as smoothly as possible next week. As always, leave any comments or questions you might have.
Stay WiFi my friends,
The Product Guy