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Tomorrow, December 10, we’ll begin rolling out the Lollipop 5.1 system update. We’ll start with 20% of Moto G (1st Gen.) users. Then, over the next week, we’ll continue rolling the update out in 20% increments. If all goes well, all Moto G (1st Gen.) users should have the update available to them by December 18, 2015.

 

Release Notes

In addition to Motorola’s Lollipop release notes (which includes the Stagefright Security Vulnerability patches 1 and 2), we’ve added some important updates:

 

 

 

 

 

 


Before You Update

Before you download and install Lollipop 5.1, there are some things you need to know and prepare for. The following items will help to ensure that your update goes as smooth as possible:

 

  1. Check the amount of available space on your phone.
    Your phone will need enough space to download and install the update. This update is around 200-400MB, but you’ll need to have at least 500MB of space available in order for your phone to run properly.

    To check how much space you have:

    1. Tap Apps.
    2. Tap Settings.
    3. Under Device, tap Storage.
    4. The amount of free space is listed under Available.

    If you don’t have enough space for the update, you can make some room by backing up your files on your computer. Photos and videos can be synced to your Google account by following the instructions here.

  2. Back up your files
    Prior to installing a new operating system, it's a good idea to back up all your photos, videos and other files just in case. You can either transfer everything to your computer or you can back up photos and videos on Google by syncing them to the cloud.

    If you've encrypted your phone, you have a higher chance that you'll have to perform a factory reset after installation. Please back up all of your files prior to installing the update.

  3. Clear your phone's cache.
    See Clearing the Cache (KitKat) for instructions.

  4. Charge your phone.
    Plug your phone in to charge, or make sure your battery is at least 50% charged before installing system updates. See Charge My Phone for more info.

  5. Connect to a WiFi network.
    Your phone must be connected to WiFi to install system updates. See WiFi (KitKat) for more info.

  6. Make sure your phone isn't rooted.
    Operating system updates are designed to work with the phone's original software. If your device is rooted or modified, we can't guarantee that the update will work properly or be able to predict its effect on your Republic device. See Rooting and User Modification for more info.

 

 

 

Installing the Update

You should receive a notification on your phone letting you know there is an update ready to download and install. If not, you can check your phone’s settings to see if one is available. Keep in mind that the release for this update is staggered, so please be patient. For step by step instructions for either scenario, please go here.

 

Since this update is upgrading to a new operating system, it’s going to take about an hour before it’s all done, so make sure you install it when you have some downtime and don’t need your phone. You could download and install it before you go to bed, for example.

 

 

 

After Installing the Update

Once installation is complete, you’ll be taken to your Home screen. It seems like the installation is done, but it’s actually not, there are some processes still working in the background that you can’t see. Give it about 30 minutes before you do anything else. If you don’t, your phone may be sluggish and may have issues with calling/messaging.

 

Once you’ve waited the 30 minutes, you’ll need to update the Republic Wireless app and the Republic Telephony app. You should get a notification for this, but if not, you can go to the Play Store on your phone and update them:

 

  1. Tap Apps.
  2. Tap Play Store.
  3. Tap Menu in the top left corner.
  4. Tap My apps & games.
  5. Scroll until you find Republic Wireless or Republic Telephony. Tap on one of them.
  6. Tap Update. (Note: If you don’t see an Update button for the Republic Wireless app, then you’re probably already on the most up to date version 2.1.0.2157)
  7. Repeat to update the other app.

 

 

 

Troubleshooting/Getting Help

If you’ve followed along with everything in this update and you’re still experiencing sluggish behavior or the inability to make/receive calls and messages, please try the following:

 

Calling and/or Messaging Issues

If you're having issues with calling or messaging after updating to Lollipop, you're likely experiencing the issue because the Republic and Telephony app aren't up to date. Please see the steps above to double check that they are up to date and on the current version, 2.1.0.2157 and then do the following:

 

  1. Open your dialer by tapping the Phone icon from your Home screen.
  2. Tap the Keypad icon.
  3. Enter * # * # 8647 # * # *

  4. Wait about a minute; if the solid arc does not appear in your notification bar at the top of the phone, please power the phone off and back on.

  5. Ensure your phone is still connected to WiFi and has a solid arc.

  6. Perform a Profile Update.

  7. If your issue is still unresolved, a Factory Reset is recommended (this will erase all data on your phone).

 

 

Device Sluggishness

The update to Lollipop is a significant update to the Android OS. This update changes the file structure and runtime of the phone. When updating to Lollipop, you should make sure that your phone is plugged into a power source and allow at least an hour for the update to complete. If your phone is lagging or acting sluggish after the update has completed, please do the following:

 

  1. Ensure apps are up to date (namely RW apps, but also stock apps), and not in the process of updating. If your apps are still updating, please wait for the apps to complete the update and see if the sluggishness is still present.

  2. Ensure that you have at least 500MB of Available Space on your phone.

  3. Perform a cache wipe.

  4. If a cache wipe does not fix your lag time, a Factory Reset (Lollipop 5.1) is recommended (this will erase all data on your phone).

 

 

 

Persistent Republic Wireless Notification

After installing Lollipop 5.1, some members are reporting that they're receiving a Republic Wireless notification to update, but they get an error when tapped.

 

This is what the update notification looks like:

Update Available.png

 

This what the Republic Wireless notification says:

 

Republic Notification.png

 

When tapped, you get this message:

 

Item not found.jpg

 

This notification is supposed to take you to the Google Play Store to download the Republic Telephony app, but the link isn’t working. To resolve this issue, please do the following:

 

  1. Tap Apps.
  2. Tap Play Store.
  3. Tap the Menu icon in the top left corner of your screen.
  4. Tap My apps & games.
  5. Scroll until you get to the Republic Telephony app and tap it.
  6. Tap Update.

 

Once updated, you should stop getting the notification on your phone.

 

 

 

If you're still experiencing issues after you've installed Lollipop 5.1 and tried all of the above, please open a Help ticket.

 

We hope this helps to make your update experience run smoothly. Please feel free to leave your questions and comments here.

 

Thanks for reading!

Moto G (1st Gen) folks:  Lollipop is here, for you! Check out this Help Update for more detailed information such as:

  • Release Notes
  • Pre-update preparation
  • Doing the update
  • Troubleshooting

 

Here we are again with another weekly installment in Lollipop: The Force Awakens - the latest weekly progress report on the Android Lollipop 5.1 updates.

 

For those new to these updates, and for a full explanation of all the acronyms, check out our first week’s update for context, week 2, week 3 and last week’s update on progress.

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Before we get into the meat of the update, we’ve had a couple of questions about the Stagefright issues in Android.  We wanted to be clear, that both Part 1 and Part 2 of Stagefright are covered in these MR updates for all 3 devices.  The Android security patches that address these are included in the builds.  So, on to the updates

 

Moto G (1st Gen.) -  We’re giddy.  Maybe it’s the eggnog, but we made it.  Lab has completed, and the soak test is moving forward.  Everything looks good so far.  If there are no last minute issue, we will start the rollout as planned.  Some of you who were randomly selected for the soak have already got the update.  Let us know how it’s going.

 

The ongoing plan is:

  • We’ll roll out the over the air (OTA) update to the Moto G (1st Gen.) devices starting on December 11th.
  • It will be a staggered rollout, with full availability by December 18th (Changed from 15th).


Congratulations to the whole team for all their efforts in getting this over the goal line.


Moto X (1st Gen.) - The news for the Moto X isn’t as rosy.  The bug we discovered has proved to be elusive and we also need to incorporate the next round of security patches from Google in the build.  We are mandated to include these, so we don’t get any leeway here. We are pushing hard to fix the bug, incorporate the fix and generate the new build as quickly as possible, but timing wise, it looks like we are moving this out post Christmas.  The Sprint Lab isn’t accepting any new submissions after December 14th, so we are likely to miss this opening.

 

We will try to run SLATE over the Christmas period to let us be ready when the Sprint Lab re-opens after the holiday period.

 

Here’s what that means:

  • After exiting SLATE, we will enter the Sprint lab on Monday, January 4th (Changed from December 7th)
  • We’re still going to try and accelerate the lab schedule, and if we do, that will mean exiting the lab on Friday, January 8th. (Changed from December 11th) 
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, January 11th. (Changed from December 14th)
  • We’ll roll out the over the air (OTA) update to the Moto X (1st Gen.) devices starting on Monday, January 18th. (Changed from January 4th)
  • It will be a staggered rollout, with full availability by Friday, January 22nd. (Changed from January 8th)

Unforeseen issues turn up, and we are doing our very best to mitigate them and get this build out to you as soon as we can.

 

Moto E (1st Gen.) - The Moto X issues have delayed us receiving a build for this device.  When we know what’s happening here, we will let you know.  Based on schedules and timing, we won’t be starting a full QA cycle on this before the new year.  As the schedule solidifies, we will communicate details to you.

 

What about the RW App version 2.1?

Good news here, the RW App v2.1, and the updated Telephony app have been rolled out and are available for 100% of our members (read the announcement here). If you haven’t received a notification from the Google Play Store to update, you can use these instructions to help you download the latest version of the RW App.

 

I’ll do another update next week to let you know progress on the Moto X and Moto E, but this is a big week getting to these major milestones for the Moto G and the RW App.  Many thanks to all the team involved.

 

As always, stay WiFi my friends.

sarahd

Toll Free Text Messaging

Posted by sarahd Dec 7, 2015

We're happy to let you know that as of 2:30 a.m. ET today, December 7, 2015, you can now text to and from toll free numbers! Toll free text messaging works the same way as regular text messaging. There's no need to do anything, it will just simply work.

 

Happy Monday!

A lot going on today at Republic Wireless. We have three updates that you should to be aware of:

 

  1. Republic Wireless App version 2.1.0.2157 has been released to production at 100%.
  2. Republic Telephony App version 2.1.0.2157 has been released to production at 10%.
  3. Moto G (1st Gen.) system upgrade from KitKat 4.4.4 to Lollipop 5.1 soak started today for 5,000 members. It's important to note that when you upgrade your Moto G (1st Gen.) to Lollipop 5.1, pay close attention to the Install screen (below). After you've installed the update and you get to the Home screen, you'll need to wait 30 minutes before doing anything on your phone. There are some processes working in the background that you can't see that may make your phone sluggish or could prevent you from making/receiving calls and texts. If you receive an error message in your notification drawer that stays there for longer than five minutes, go ahead and restart your phone by turning it off, and then back on again.

    For instructions on how to install a system update, please see How to Install System Updates (From KitKat).

 

Install System Update Special Message.png

 

 

 

Please see Republic Wireless Release Notes for more info on all three updates.

 

Thanks for reading!

Today, we're rolling out a new Republic app, version 2.1.0.2157. We'll roll out to 10% of our member base today and if all goes well, we'll push to a full 100% on Thursday, December 3, 2015.

 

This release includes:

 

  • Ability to turn your phone into a mobile hotspot (must be on Lollipop 5.0 or later and Republic Refund™ plans).
  • Various bug fixes and stability enhancements.

 

For instructions on how to update your Republic app, please follow these instructions.

 

Thanks!

Hope everyone had a great Thanksgiving break.  We are right back at it here at Republic, and as promised, here’s the latest weekly progress report on the Android Lollipop 5.1 updates.

 

For those new to these updates, and for a full explanation of all the acronyms, check out our first week’s update for context, week 2 and last week’s update on progress.

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Moto G (1st Gen.) -  No news is good news as we said. We’re still on track to exit the lab December 2nd.

 

As we stated last week, there’s still a chance we run into something, but as long as NO issues are discovered (really, really) late in the process for the new build:

  • The build exits the lab on December 2nd.
  • We’ll do a public soak test with a small number of our members immediately following, starting on December 3rd.
  • We’ll roll out the over the air (OTA) update to the Moto G (1st Gen.) devices starting on December 11th.
  • It will be a staggered rollout, with full availability by December 15th.


We are very much in the home stretch with this update.


Moto X (1st Gen.) - Unfortunately, we hit a snag late in the SLATE testing process with the Android Google certification process that required us to fix a bug and create a new build for resubmission.  This will delay the Moto X update.  We got the new build this morning and are re-running SLATE this week.

 

Here’s what that means:

  • After exiting SLATE, we will enter the Sprint lab on Monday, December 7th (Changed from November 30th)
  • We’re still going to try and accelerate the lab schedule, and if we do, that will mean exiting the lab on Friday, December 11th. (Changed from 4th) 
  • We’ll do a public soak test with a small number of our members immediately following, starting on Monday, December 14th. (Changed from 7th)
  • We’ll roll out the over the air (OTA) update to the Moto X (1st Gen.) devices starting on Monday, January 4th. (Changed from December 14th)
  • It will be a staggered rollout, with full availability by Friday, January 8th. (Changed from December 16th)

 

Why are we waiting until after Christmas?  The primary reason is the risk involved.  If there is a problem, we won’t have support from our partners over the Christmas week to resolve any issues.  As a combined team, we’ll be running a smaller staff over the Christmas week, with critical team members unavailable (and they shouldn’t be available, it’s Christmas after all !). 

 

It makes more sense for everyone involved to push out the update when we have full support available in the (unlikely) event that anything goes wrong.  We would rather not tempt fate, especially with people travelling over the holiday period.

 

Moto E (1st Gen.) - We are looking to get a build for this from our partners at Moto in the next couple of days.

 

What about the RW App version 2.1?

Good news here, as this is rolling out to the Play Store today with a staggered rollout. This means  that by the end of the week, it should be available to everyone.

 

A mixture of good news and not so good news this week, but we’re charging forward with the updates, and will continue to update you each week until these devices are updated.

 

As always, stay WiFi my friends.

 

Here’s the latest weekly progress report on the Android Lollipop 5.1 updates. Let’s call this one the Turkey Week edition. 

 

For those new to these updates, and for a full explanation of all the acronyms, check out our first week’s update for context, and last week’s update on progress.

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Moto G (1st Gen.) -  I’m happy to tell you that this build went to the Sprint lab this week.  We passed SLATE on Friday and submitted to the lab on Monday.

 

As we stated last week, there is still a chance we run into something, but as long as NO issues are discovered (really, really) late in the process for the new build:

  • We’re scheduled to exit the lab on December 2nd.
  • We’ll do a public soak test with a small number of our members immediately following, starting on December 3rd.
  • We’ll roll out the over the air (OTA) update to the Moto G (1st Gen.) devices starting on December 11th.
  • It will be a staggered rollout, with full availability by December 15th.


“No news is good news” is true as far as lab progress is concerned, so we’re looking forward to hearing nothing until December 2nd on the Moto G.


Moto X (1st Gen.) - The dog food testing has been going very well, and we’re happy with the state of the build on this device, to the level that the build was submitted for SLATE testing with the hope of getting the device in the Sprint lab on November 30th.
There’s still a chance we’ll run into something (as we have already discovered on Moto G), but as long as NO issues are discovered:

  • We’re working with Motorola and Sprint to try to accelerate the lab schedule, and if we do, that will mean exiting the lab on December 4th.
  • We’ll do a public soak test with a small number of our members immediately following, starting on December 7th.
  • We’ll roll out the over the air (OTA) update to the Moto X (1st Gen.) devices starting on December 14th.
  • It will be a staggered rollout, with full availability by December 16th.

 

It’s been a huge effort by all of our internal and partner teams to get this in before the end of the year. These dates are aggressive, but we’re keeping our foot on the gas to make this happen.

 

Moto E (1st Gen.) - No new updates for the Moto E, as we are hammering on the G and X to get those out.  We’ll start cranking on this when we get back after Thanksgiving.

 

What about the RW App version 2.1?

This was pushed to our internal team on schedule this week, and we’re still on target to roll out starting on December 2nd, with a full rollout by the end of that week.

 

We want to get the app update out before the Moto G (1st Gen.) MR arrives, and we’re still on target to do this.

 

We’ll publish more updates next Tuesday after we get back and get the lay of the land on Monday.

 

Let me take this opportunity to wish you a safe and happy Thanksgiving.  Personally, I’m very thankful to be able to work with this group of smart people every day, and with you, our amazing members, as we push to make Republic a real force in consumer wireless. Thank you.

 

As always, stay WiFi my friends.

sarahd

Testing New My Account Portal

Posted by sarahd Nov 19, 2015

 

Update: 11/20/15

Thanks for your feedback on the new portal so far. We discovered a technical glitch, so we’ve reverted back to the Legacy portal while we check it out. Check back here next week for any updates.

We're very happy to let you know that we released a new version of the My Account portal today. At this time, there is a limited feature set, but it is functional. We wanted to give you a preview of what we've been working on. The legacy portal will remain fully functional.

 

Manage Service Lines.jpg

 

In the new portal, you can:

 

  • View service line information.
  • Cancel a service line.
  • View orders and invoices.
  • Update your email address, password or payment info.

 

To get access to the new portal, there is a banner at the top of the current portal after you sign in. Click on Check it out and you'll be directed to the new portal.

 

New My Account Portal Banner.png

 

 

The new portal is pretty intuitive, but just in case you need step-by-step instructions, we've added tutorials to the following existing documents.

 

For future reference, we're calling the original portal, the Legacy Portal and the new portal, the New Portal in documentation.

 

 

We hope that you like the new portal and we'll continue working to add new features. Please feel free to look around and let us know what you think here.

 

Thanks for reading!

Here’s the latest progress on the Android Lollipop 5.1 and the emergency Stagefright vulnerability updates.  For those new to this update and for a full explanation of all the acronyms, check out last week’s update for context.

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Moto G (1st Gen.) -  There was a reason why I loaded the post last week with a ton of caveats, because smartphone operating systems are complex and sometimes issues crop up at the last minute.

 

Late on Friday afternoon, SLATE found two issues that prevented us from getting fully ready for Sprint lab entry this morning.  The Motorola team worked over the weekend to get the issues resolved and we are ready for another crack at the final tests. These issues were related to the Android certification for Google. They will not require us to do “dogfood” again, so our QA team will run through their tests just to make sure everything is ready. We will do an accelerated SLATE to get ready for submission next week. We are working with both Motorola and Sprint to try and get an compressed lab schedule that will hopefully mean no impact to the release schedule.

 

As always, these new dates are subject to change if we hit any more issues, but this is the updated schedule:

 

As long as NO issues are discovered (really) late in the process for the new build:

  • QA and smaller scope SLATE runs this week (changed from last week).
  • The build will go to the Sprint lab next week, on 11/23 (changed from 11/16).
  • As I mentioned, we are negotiating to exit the lab on 12/2 (changed from 11/30).
  • We’ll do a public soak test with a small number of our members immediately following, starting on 12/3. (Unchanged)


As we said last week, if there are NO issues:

  • We will roll out the over the air (OTA) update to the Moto G (1st Gen) devices starting on December 11th (changed from 7th).
  • It will be a staggered rollout, with full availability by December 15th. (Unchanged)

 

Now you know why I mentioned that this is loaded with “if there are no issues”.  ProductGuy will be taking blood pressure meds for a while after this one is done

 

Moto X (1st Gen.) - The internal testing (Dog Food) started last week, and we are making good progress on this build.  Early indications are that the software is in pretty good shape.  When we get schedules firmed up for lab submission, we’ll let you know.

 

Moto E (1st Gen.) - No new updates for the Moto E as we are hammering on the G and X to get those out.

 

We talked about the RW App v2.1 in the last update.  What’s happening with that?  Good things.

 

We are scheduled to put this in our internal test group this week, and are targeting right after Thanksgiving to get this pushed out to you. We are targeting the rollout to start 12/1, with a full rollout by the end of that week.

 

We want to get the app update out before the G MR arrives, and we’re still on target to do this.

 

Another fun week at Republic Wireless gone, and another coming this week.  More updates coming next Monday.  Have a great week.

 

As always, stay WiFi my friends.

 

It’s that time again. As we get closer to releasing the updates for your Moto G, X and E (1st Gen), here’s the latest progress on the Android Lollipop 5.1 and the emergency Stagefright vulnerability updates. The device teams at Republic and Motorola have been working full blast over the last couple of weeks and have made lots of progress.

 

[If the OS release process is new to you, please see this PWK blog post for some background on what goes into the OS release process.]

 

Moto G (1st Gen.) -  A big milestone was achieved this week - we begin SLATE testing.

SLATE is an acronym for Sprint Lab Acceptance Testing, and it is a suite of pre-lab entry tests that must be completed before any software build may be submitted to the Sprint lab.

 

If all goes well, that means Sprint lab entry is scheduled for next week. We’ve been hitting this device as hard as possible (well, not physically hitting it, but you know what we mean) and have seen big improvements all around with the quality of the build. We’re running several paths in parallel - QA, SLATE, and Dog Food (aka; “eating our own dog food”, or having a set of people outside the official QA team use the build as well). We’re taking a calculated risk by running these normally sequential events in parallel to shave time off the schedule and get into the lab earlier. If there are issues, it creates more work for us, as we have to do those 3 steps again; but if there aren’t any issues, we are ready to go to the lab earlier.

 

As always, these dates are subject to change if we hit issues, but we know this is important, so here goes with what we know today:

 

As long as NO issues are discovered late in the process:

  • SLATE runs this week.
  • The build goes to the Sprint lab next week, on 11/16.
  • We are right up against Thanksgiving for scheduling the time in the lab, but we hope to exit the lab on 11/30. The Sprint Lab is closed over the week of Thanksgiving, but we're going to work as much as we possibly can up to that point and hit the ground running immediately when the lab reopens.
  • We’ll do a public soak test with a small number of our members the following week, starting on 12/3.


Again, if there are NO issues:

  • We will roll out the over the air (OTA) update to the Moto G (1st Gen) devices starting on December 7th.
  • It will be a staggered rollout, with full availability by December 15th.

 

Did I mention that this is loaded with “if there are no issues”? If there ARE issues, we’ll let you know about them and what they mean for the dates shown. We’re pulling out all the stops, but we’re not cutting any corners on quality.

 

Moto X (1st Gen.) - Good news here as well.  We received the Lollipop build from Motorola on Monday, with the previously discovered audio quality issues fixed. We are pushing to get this build out as quickly as we can, and our amazing QA team is testing this version now. In an effort to compress our schedules and not sacrifice quality in any way, our internal teams will again work with this build in parallel to try and get ahead. We’re starting to run up against holiday schedules, but our plan is to get this build to SLATE and the Sprint lab as soon as we can after the lab opens following Thanksgiving.  We want to get the build to the lab between Thanksgiving and Christmas as the Sprint lab is closed for Santa. We want our gifts to be these MRs.

 

Moto E (1st Gen.) - As we said in our last update, we pushed this software update back a couple of weeks in order to focus primarily on the Moto G and Moto X builds. We’re expecting the latest Moto E (1st Gen.) Lollipop build from Motorola in the next couple of weeks, in between navigating SLATE and labs for the Moto G and Moto X. We’ll continue to provide information on the Moto E (1st Gen.) update, which is now likely to be early Q1.

 

The other piece of the puzzle that we mentioned in the last update was a new version of the  Republic App (version 2.1). We expect to push this out before the Moto G update comes out of the lab. Our  “due for a bonus” QA team is working on this app update in between Moto G and Moto X builds. Look for an update on progress next week.

 

It’s been a hard cranking couple of weeks for the collective Motorola and Republic teams, as we do everything we can to get these Lollipop builds out to you as quickly as we can. We remain committed to getting these updates out and communicating our progress here in Help Updates.

 

More to come next week.


As always, stay WiFi my friends.

The new Moto G (3rd Gen.) is here! This is an excellent budget smartphone option for anyone looking to upgrade from a Moto G (1st Gen.), Moto E (1st Gen.), or DEFY XT.

 

Check out our full review and announcement on our blog, PWK, or pick up your new Moto G (3rd Gen.) today in our online store!

sarahd

MR Progress Report 10/26/15

Posted by sarahd Oct 26, 2015

From the desk of theproductguy:

 

Here’s the latest on Android Lollipop 5.1 and the emergency Stagefright vulnerability update for your phones. The phone team is working full bore to get these updates to you as quickly as possible.

 

Stagefright EMR

 

  • Moto X (2nd Gen.) -  Complete - The update for this phone is now available with the Stagefright update. I’ll remove this phone from the next progress report, so we can focus on the ongoing software updates.

 

  • Moto E (2nd Gen.) - Complete - This update is also complete and available with the Stagefright update.  I’ll remove this phone from the next progress report as well.

 

 

Lollipop 5.1 MR

 

  • Moto G (1st Gen.) -  Internal teams are continuing testing with Android Lollipop 5.1 this week, with new software loads being pushed to the phones in our internal tests.  We're making good progress, and are on track to get this to the lab on schedule. We've seen huge improvements with Lollipop 5.1 and the newest version of the Republic app (v2.1) in the areas of calling and messaging.  Both the new app version and Lollipop combined release are currently still slated for November. Getting this update out to you as quickly as possible has been, and will continue to be, the highest priority of our phone team.

 

  • Moto X (1st Gen.) - We received the latest Android Lollipop 5.1 build from our phone partners in early October. However, we're still working through some audio quality issues with this particular software version and are working with the chipset manufacturer to get the quality up. We'll keep you posted on progress.

 

  • Moto E (1st Gen.) - We've pushed this software update a couple of weeks in order for us to focus primarily on the Moto G (1st Gen.) and Moto X (1st Gen.) builds.  We'll continue to provide information on the Moto E (1st Gen.) updates, which is still currently slated for late Q4 / early Q1.

 

 

We're working very closely with Motorola to get these updates to you. As I said, Lollipop 5.1 is our top engineering priority and our teams are working diligently to get these updates implemented.

 

Look out for another update in a couple of weeks. We really appreciate your patience. Thanks so much for being with Republic!

 

As always, stay WiFi my friends.

The Moto G (3rd Gen.) is a great phone at a great price – let’s just get that out of the way upfront. At Republic, we strive to make enjoying the features of a smartphone more affordable, and this phone defies definition as both cost-effective, and loaded with all sorts of premium features.

 

Read the full announcement on our blog, PWK

 

Discuss here

sarahd

MR Progress Report 10/12/15

Posted by sarahd Oct 12, 2015

Reporting from the field, our special correspondent, the Product Guy...

 

Here’s the latest on progress of the software updates for your devices

 

Moto X (2nd Gen.) -  The soak has completed and the rollout of this EMR has begun for all members with this device.  Look out for a system update.  Here are some handy instructions on what to look out for and how to update the software on your phone: How to Install System Updates (From KitKat) OR How to Install System Updates (From Lollipop).

 

Moto E (2nd Gen.) - The soak has also completed for this phone and the EMR rollout has begun for this device.  Same rules apply as for the Moto X 2nd Gen.

 

Moto G (1st Gen.) -  Internal testing on this build has been progressing well.  We’re starting our internal dogfood testing a week early on this, and are very excited about the progress.  We have a lab date scheduled in early November and are going to be hammering on this over the next couple of weeks.

 

Moto X (1st Gen.) - We’re still qualifying and testing the first Lollipop 5.1 build, and waiting for the next build from our partner.  We’re working on some audio quality issues with this phone, which is slowing us up a little bit, but we’re still cranking on this build.

 

Moto E (1st Gen.) - No change : First Lollipop 5.1 build is scheduled for mid October.

 

As we progress with the builds we’re testing for the first generation devices, we’ll continue to keep you updated, but phase 1 and 2 are complete.

 

Look out for another progress report in a couple of weeks.  Back to the studio….

 

As always, stay WiFi my friends.

Today, beginning at 11:00 a.m. ET, we'll be releasing the Moto E (2nd Gen.) and the Moto X (2nd Gen.) Emergency Manufacturer Release (EMR) to all users.

 

Moto E (2nd Gen.) Release Notes:

 

  • Build Number - LPI23.29-22-R.10
  • BaseBand Version - MSM8916_FLEX_02.01.00R SURNIA_REPUB_CDMA_CUST
  • Download Size - About 19mb.
  • Stagefright Security Vulnerability - Closes a potential security vulnerability that involves the mechanisms used to retrieve a message sent via the Multimedia Messaging Service (MMS).
  • Stability Improvements - Includes changes that fix bugs and improve the stability of your phone.

 

For instructions on how to install a system update, please go to How to Install System Updates (From Lollipop). Be sure to update while on WiFi .

 

 

 

Moto X (2nd Gen.) Release Notes:

 

  • Build Number - LPE23.32-39-R-28
  • BaseBand Version - MSM8974BP_4235210.110.09.17R VICTARA_REPUB_CDMA_CUST
  • Download Size - About 4mb.
  • Stagefright Security Vulnerability - Closes a potential security vulnerability that involves the mechanisms used to retrieve a message sent via the Multimedia Messaging Service (MMS).
  • Stability Improvements - Includes changes that fix bugs and improve the stability of your phone.
  • H&W Condition - A fix for the UICC International Unlock Screen condition is included in this EMR.

 

For instructions on how to install a system update, please go to How to Install System Updates (From KitKat) OR How to Install System Updates (From Lollipop). Be sure to update while on WiFi .

 

 

Happy updating and thanks for reading!

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