Tomorrow, December 10, we’ll begin rolling out the Lollipop 5.1 system update. We’ll start with 20% of Moto G (1st Gen.) users. Then, over the next week, we’ll continue rolling the update out in 20% increments. If all goes well, all Moto G (1st Gen.) users should have the update available to them by December 18, 2015.
In addition to Motorola’s Lollipop release notes (which includes the Stagefright Security Vulnerability patches 1 and 2), we’ve added some important updates:
- Fix for the delayed dialing condition (requires Republic and Telephony app v. 2.1)
- Fix for calls going straight to voicemail.
- Fix for MMS Error: “Unfortunately Messaging App Has Stopped.”
Before You Update
Before you download and install Lollipop 5.1, there are some things you need to know and prepare for. The following items will help to ensure that your update goes as smooth as possible:
- Check the amount of available space on your phone.
Your phone will need enough space to download and install the update. This update is around 200-400MB, but you’ll need to have at least 500MB of space available in order for your phone to run properly.
To check how much space you have:
1. Tap Apps.
2. Tap Settings.
3. Under Device, tap Storage.
4. The amount of free space is listed under Available.
If you don’t have enough space for the update, you can make some room by backing up your files on your computer. Photos and videos can be synced to your Google account by following the instructions here.
- Back up your files
Prior to installing a new operating system, it's a good idea to back up all your photos, videos and other files just in case. You can either transfer everything to your computer or you can back up photos and videos on Google by syncing them to the cloud.
If you've encrypted your phone, you have a higher chance that you'll have to perform a factory reset after installation. Please back up all of your files prior to installing the update.
- Clear your phone's cache.
See Clearing the Cache (KitKat) for instructions.
- Charge your phone.
Plug your phone in to charge, or make sure your battery is at least 50% charged before installing system updates. See Charge My Phone for more info.
- Connect to a WiFi network.
Your phone must be connected to WiFi to install system updates. See WiFi (KitKat) for more info.
- Make sure your phone isn't rooted.
Operating system updates are designed to work with the phone's original software. If your device is rooted or modified, we can't guarantee that the update will work properly or be able to predict its effect on your Republic device. See Rooting and User Modification for more info.
Installing the Update
You should receive a notification on your phone letting you know there is an update ready to download and install. If not, you can check your phone’s settings to see if one is available. Keep in mind that the release for this update is staggered, so please be patient. For step by step instructions for either scenario, please go here.
Since this update is upgrading to a new operating system, it’s going to take about an hour before it’s all done, so make sure you install it when you have some downtime and don’t need your phone. You could download and install it before you go to bed, for example.
After Installing the Update
Once installation is complete, you’ll be taken to your Home screen. It seems like the installation is done, but it’s actually not, there are some processes still working in the background that you can’t see. Give it about 30 minutes before you do anything else. If you don’t, your phone may be sluggish and may have issues with calling/messaging.
Once you’ve waited the 30 minutes, you’ll need to update the Republic Wireless app and the Republic Telephony app. You should get a notification for this, but if not, you can go to the Play Store on your phone and update them:
- Tap Apps.
- Tap Play Store.
- Tap Menu in the top left corner.
- Tap My apps & games.
- Scroll until you find Republic Wireless or Republic Telephony. Tap on one of them.
- Tap Update. (Note: If you don’t see an Update button for the Republic Wireless app, then you’re probably already on the most up to date version 188.8.131.527)
- Repeat to update the other app.
If you’ve followed along with everything in this update and you’re still experiencing sluggish behavior or the inability to make/receive calls and messages, please try the following:
Calling and/or Messaging Issues
If you're having issues with calling or messaging after updating to Lollipop, you're likely experiencing the issue because the Republic and Telephony app aren't up to date. Please see the steps above to double check that they are up to date and on the current version, 184.108.40.2067 and then do the following:
- Open your dialer by tapping the Phone icon from your Home screen.
- Tap the Keypad icon.
Enter * # * # 8647 # * # *
Wait about a minute; if the solid arc does not appear in your notification bar at the top of the phone, please power the phone off and back on.
Ensure your phone is still connected to WiFi and has a solid arc.
Perform a Profile Update.
If your issue is still unresolved, a Factory Reset is recommended (this will erase all data on your phone).
The update to Lollipop is a significant update to the Android OS. This update changes the file structure and runtime of the phone. When updating to Lollipop, you should make sure that your phone is plugged into a power source and allow at least an hour for the update to complete. If your phone is lagging or acting sluggish after the update has completed, please do the following:
Ensure apps are up to date (namely RW apps, but also stock apps), and not in the process of updating. If your apps are still updating, please wait for the apps to complete the update and see if the sluggishness is still present.
Ensure that you have at least 500MB of Available Space on your phone.
Perform a cache wipe.
If a cache wipe does not fix your lag time, a Factory Reset (Lollipop 5.1) is recommended (this will erase all data on your phone).
Persistent Republic Wireless Notification
After installing Lollipop 5.1, some members are reporting that they're receiving a Republic Wireless notification to update, but they get an error when tapped.
This is what the update notification looks like:
This what the Republic Wireless notification says:
When tapped, you get this message:
This notification is supposed to take you to the Google Play Store to download the Republic Telephony app, but the link isn’t working. To resolve this issue, please do the following:
- Tap Apps.
- Tap Play Store.
- Tap the Menu icon in the top left corner of your screen.
- Tap My apps & games.
- Scroll until you get to the Republic Telephony app and tap it.
- Tap Update.
Once updated, you should stop getting the notification on your phone.
If you're still experiencing issues after you've installed Lollipop 5.1 and tried all of the above, please open a Help ticket.
We hope this helps to make your update experience run smoothly. Please feel free to leave your questions and comments here.
Thanks for reading!