Some Moto X (2nd Gen.) users are experiencing a loss of 3G Cellular Data due to a network change that happened last week. We apologize for the situation. Together with our network partner, we’ve identified the cause and developed a solution. You can follow our progress on our system status page.
A profile update was pushed to the set of affected phones on 6/24 and again on 6/25. We will repeat this profile update push to affected devices as needed. During the profile update, you won't see a notification and possibly won't be aware of the update at all; the phone will reboot itself as part of the update. You should immediately regain 3G cell data after the reboot.
If you experienced the loss of 3G cell data, please do not perform a manual profile update unless instructed by the Republic Wireless support team. A manual update will overwrite the automated update and may cause your phone to lose 3G cell data again. We are working with our partner to address this side effect.
Again, we apologize for the inconvenience caused. If you have additional questions, please submit a Help ticket and reference master ticket 523429 to discuss your situation with someone on our Help team.
Please be aware that if you are sending a support ticket in from a Yahoo email address, you may not receive a response from our support team. It appears that some responses to Yahoo accounts are not being received by Yahoo. We are working on this with our partner and will keep you updated as we have more information.
Starting today, Republic Wireless Moto X (2nd Gen.) phones are dropping from $399 to $299. This includes all configurations, with Moto Maker available for $349 + $50 rebate. Head over to our store for more details and to get yours.
As of this morning, the RW App puts the ability to manage plan changes for all lines into the hands of the account owner. Previously, plan changes needed to be done on each individual device. Learn about the new account management feature and how-to steps here.
To access this new feature, you need to be on the latest version of the RW app. If you're not on the latest version, you can update your RW app (it's always a good idea to keep it updated, anyway).
Motorola has released an update to the underlying Kit Kat 4.4.4 build that affects the Motorola Moto X (2nd Gen) ONLY. More detail can be found in the official release from Motorola here. NOTE: This update doesn't impact Republic functionality or schedules for delivering Lollipop updates in the upcoming weeks and months.
Please install the update when you receive the notification on your device. The update will begin to roll out Wednesday, May 20, 2015 at 10:00 a.m. ET.
In addition, our recent $50 off coupon has got you all burning through our Moto E stock. We're out of black Moto E's and anticipate being out of white Moto E's by the end of this week.
We will, of course, continue to support the Moto X (1st Gen.) and Moto E for our members for the foreseeable future. If you missed out on them, don't fret - you still have options with the Moto X (2nd Gen.) and the Moto G.
Starting today, we have changed our primary shipping method from FedEx to UPS. We're excited about this change because you should see shorter shipping timeframes and may even see lower shipping rates. For those of you that are signed up for FedEx Delivery Manager, UPS has their own delivery manager called UPS My Choice, so you may want to sign up for that to continue managing your own shipments.
We've also updated our Shipping document with the new UPS shipping timeframes and features. Check it out and let us know if you have any questions or comments here.
As some of you may be aware, earlier this morning, we experienced multiple spam attacks in our Open Mic section. We took every action available to us to stop and further prevent them from happening again. The attacks seem to have subsided for the time being and we are closely monitoring the forums.
We are working with our platform partner to create a better solution for spam attacks. We are not alone in experiencing these issues, as other Communities that use the same platform are experiencing an overall increase in spamming over the last few months. It's also not just our platform, spamming is increasing throughout many Communities on the Internet.
We would like to thank all of you for your patience this morning as well as your continued patience as we work to resolve this issue as quickly as possible moving forward.
Since the launch of our rebooted blog, Phone. Wallet. Keys. (PWK), we've been brainstorming as to how we can continue to use this area (formerly known as the Republic Blog) to keep in touch with our Community members. Starting today, we're repurposing this area
to be your news feed for quick access to support-related content. We're going to simply name this area "Help Updates." Here, we’ll bring together help and operational updates from across the support channels provided below (for example, information on the latest app update. A new appversionjuststartedtoreleasetoday!). You’ll see fewer posts here than previously and they’ll include things like summary links about critical updates as well as support-related PWK posts.
PWK is still going strong and will focus more on lifestyle based Republic content with new dynamic features, such as subscription feeds and customizable content filters that let you decide what you want to read and how often. If you’re missing the Republic Wireless voice, don’t despair - we’re still talking! Head over to PWK to immerse yourself in all the things you love about Republic Wireless.
Meanwhile, in Community, we’ll continue to publish helpful information to keep you running smoothly. Here’s where you can find different types of Support information:
System Status - If we’re having an outage or service issue, you’ll see it here.