The My Account portal, along with the Republic Wireless App, is the central location to view and update your account information for your Republic Wireless service.
Sign in to My Account
To log in to My Account, you'll need the email address and password you used when you purchased or activated your phone.
Note: If you signed up for a Community account (used to participate in our forum) prior to purchasing a phone and you used a different email address, you won't be able to view info about your phones in My Account. You will need to use the email address you used when you purchased/activated your phone.
If you'd like to merge your Community-only and phone-holding accounts, please contact Republic Help.
To sign into My Account, follow the steps below:
(click to enlarge)
|Follow the below step-by-step tutorial|
|Go to republicwireless.com/myaccount.|
Enter the email address associated with your Republic account and your account password.
Click Sign In.
Forgot account email address or password
If you can’t sign in to My Account or are receiving an error message, please first make sure you’re typing in the correct email address and password.
If you've forgotten your password
- On the My Account sign in, click Forgot Password.
- Type in the email address associated with your Republic Wireless account.
- Click Continue.
- You’ll be sent an email that includes a link to change your password. Follow the instructions in the email to change your password.
If you've forgotten your account email address
If an email address is not on file with us, you'll see an error message. If you're still unable to log in, send an email to email@example.com and we'll look up your email address for you.
In Orders, you can view the status and details for current and past order details. Your most recent order will be displayed first, followed by any past orders (displayed by date of purchase).
Your order has been placed in our online store but has not yet shipped.
(If you're upgrading to a new phone, your status will not change to Completed until you activate your new phone.)
For more info on tracking orders and viewing order status, please see Shipping.
You can also return accessories from the Orders page. For more info, please see Accessory Return and Replacement Policy.
On the My Phones page of the My Account portal, you can manage your Republic service lines and devices.
Get help with your phone from the Republic Community.
Transfer My Number
Submit a number transfer request to transfer your phone number from a different provider to your Republic phone. For more info, please see Transfer My Number to Republic .
Assigning a user allows an account owner to assign phone lines to secondary users.
Will the account owner be able to see call history and usage for secondary users?
No, once a phone is assigned to a secondary user, the account owner will no longer be able to see call history and usage details for that phone line. Only the user assigned to that phone line will be able to see that info.
Can secondary users request a new phone number?
No, only account owners can initiate number changes. If you'd like to change a secondary user's number, the account owner will need to do so.
To assign a phone line, please complete the following steps:
To unassign a phone line
Under the phone you'd like to unassign, click Available Actions. From the choices that appear, click the Unassign Phone button.
- The device will be reassigned back to the account owner.
- The user bar will change from blue back to green when the phone has been successfully unassigned from the secondary user back to the account owner.
- If a user no longer has any devices assigned to them, they will become a Community-only member.
This option allows you to cancel service for this phone line. (To cancel your account, you'll need to cancel each phone line individually.) Please see our Cancel My Republic Service for more info before cancelling your service line.
Note: If you want to keep your phone number, you'll need to transfer it to another provider BEFORE you cancel your service with Republic Wireless.
In Account Settings, you can view and update your account and payment info, including your current balance.
To edit your account or payment info:
The E911 Locations section of the My Account portal is where you can view and manage your emergency service locations.
For more info on setting your E911 locations and our emergency services, please see Emergency Services.
Bills & Payments
On the Bills & Payments page, you can view your billing statements. Your current billing statement is displayed at the top of the page, followed by a table of past statements.
|Click View Statement next to any past statement to view a detailed invoice of that statement.|
For more info, please see Billing & Payments.
In My Usage, you can learn more about your phone calls and messages and how you're using your Republic phone and service.
The Usage Details section of the My Account portal allows you to view your usage offload to WiFi and compare to the Republic community's offload. Remember to use WiFi whenever possible - it's faster and cheaper!