My Account

Document created by sarahd on Jul 10, 2012Last modified by Jon.M on Apr 6, 2017
Version 40Show Document
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Overview:

This document provides information regarding the My Account portal. The My Account portal, along with the Republic Wireless App, is the central location to view and update your account information for your Republic Wireless service.

 

 

 

 

 

 

Sign into My Account

 

 

To sign into My Account, you'll need the email address and password you used when you purchased or activated your phone.

 

Note: If you signed up for a Community account (used to participate in our forum) prior to purchasing a phone and you used a different email address, you won't be able to view info about your phones in My Account. You'll need to use the email address you used when you purchased/activated your phone. If you'd like to merge your Community-only and phone-holding accounts, please contact Republic Help.

      

 

 

 

To sign into My Account, follow the steps below:

 

 

Detail Images

(click to enlarge)

Follow the step-by-step tutorial
1.Go to the My Account page and click LOG IN.
2.Enter your Email address and Password.
3.Click SIGN IN.

 

 

Forgot Account Email Address or Password

 

If you can’t sign into My Account or are receiving an error message, please first make sure you’re typing in the correct email address and password.

 

 

If you've forgotten your password

  1. On the My Account sign in page, click Forgot your password.
  2. Type in the email address associated with your Republic Wireless account.
  3. Click Continue.
  4. You’ll be sent an email that includes a link to change your password. Follow the instructions in the email to change your password.

 

 

If you've forgotten your account email address

If an email address is not on file with us, you'll see an error message. If you're still unable to sign in, send an email to help@republicwireless.com and we'll look up your email address for you.

 

 

 


 

 

 

Phones

 

On the Phones tab of the My Account portal, you can view and update your phone and service line details.

 

 

 

 

For each phone, you can view the phone model, color, and storage size, serial number/MEID (device ID), and the phone number. If you have more than one service line on your account, scroll down to see them. Other information is also displayed such as:

 

  • My Plan
    This section lists what plan you have.

  • Next Bill Date
    This section lists your next bill date and how many days from now that is.

 

  • I WANT TO…
    Click to see a list of available options for your service line: Transfer My Number, Change My Number, Assign This Phone, View Calls & Messages, Manage E911, and Cancel Service.

 

 

 

Transfer My Number

 

Submit a number transfer request to transfer your phone number from a different provider to your Republic phone. For more info, please see Number Transfers.

 

 

Change My Number

 

Submit a request to have your phone number changed to a new number. The first two number changes per service line are free. Any subsequent number changes will cost $10 (plus taxes). For more info, please see Change My Phone Number.

 

 

Assign This Phone

 

Assigning a phone allows an account owner to assign or remove a secondary user to the selected phone.

 

Note: Assigning and removing secondary users can only be completed by the primary account owner. Account owners won't be able to see call detail records or submit a number transfer request for the secondary user once assigned.

      

 

Secondary users can:

  • Change their name
  • Change their email address
  • Request a number transfer
  • View their usage
  • View their call history
  • Open Help requests

Secondary users cannot:

  • View or change billing info
  • Cancel phone lines
  • Place orders
  • Change their plan
  • Change their phone number

 

 

To assign or remove a  phone user, please complete the following steps:

 

 

Detail Images

(click to enlarge)

Follow the below step-by-step tutorial
1.

Click the I WANT TO... banner under the phone number you'd like to assign.

2.

Click Assign This Phone.

3.

Enter the name and email address of the member that will use this phone.

 

Click ASSIGN USER.

4.

Your phone assignment is now complete. An email will be sent to your phone user with instructions for how to sign into their account.

5.

To remove a user from a phone line, repeat steps 1 and 2 above, then click REMOVE USER.

 

Once complete, the user will no longer have access to their account and the phone will be assigned back to the account owner.

 

 

 

 

View Calls & Messages

 

On this page, you can view your phone calls and messages.

 

 

You can view your call history per month for each Republic phone you have (unless it's been assigned to a secondary user), including:

 

  • Date/Time the call or message was sent/received
  • Type (call or message)
  • From/To
  • Duration (for calls)
  • Direction (inbound or outbound)
  • Network (made/received via WiFi or cellular)

 

To view a different month of records, click on the Month dropdown in the top left corner.

 

You can also save and print your call record history by clicking the Save Save Icon.png icon. Then click on the link(s) at the top to download them to your computer. Once downloaded, you can open each file and print them.

 

 

 

Manage E911

 

 

The Manage E911 section of the My Account portal is where you can view and manage your emergency service locations.

 

 

 

For more info on setting your E911 locations and our emergency services, please see Emergency Services: 911 and E911.

 

 

 

Cancel Service

 

This option allows you to cancel service for the phone line selected. (To cancel your account, you'll need to cancel each phone line individually.) Please see our Cancel My Republic Service for more info before canceling your service line.

 

 

Note: If you want to keep your phone number, you'll need to transfer it to a different provider BEFORE you cancel your service with Republic Wireless.

          

 

 

 


 

 

 

Orders, Payments, and Returns

 

In Orders, Payments, & Returns, you can view the status and details for current and past orders, payments, or bill statements. Your most recent order or statement will be displayed first, followed by any past orders and statements.

 

  • For more info on tracking orders and viewing order status, please see Shipping.
  • For more info on bill statements, orders, payments, and returns, please see Billing & Payments.

 

 

 

 


 

 

 

Account Settings

 

 

In Account Settings, you're able to update your Profile, Password, and Payment information, as well as your Privacy Settings.

 

To edit this information, just click on the EditIcon.jpgPencil icon next to the section that you would like to edit and follow the instructions below.

 

 

 

Update Email Address

 

 

Detail Images

(click to enlarge)

Follow the step-by-step tutorial
1.

Click the Account Settings Icon.jpeg Account Settings tab on the left hand side of your screen.

2.

Click the EditIcon.jpg Pencil icon in the Profile section.

3.

Click on your email address to edit it.

 

Type in your new email address, then click the UpdateIcon.jpg UPDATE button.

 

You will then see that your email address has been updated.

 

 

 

Update Password

 

 

Detail Images

(click to enlarge)

Follow the step-by-step tutorial
1.

Click the Account Settings Icon.jpeg Account Settings icon on the left hand side of your screen.

2.

Click the EditIcon.jpgPencil icon in the Password section.

3.

Click in the New Password field to edit it.

 

Type in your new password, then type it again in the Repeat Password field.

 

Passwords must:

 

  • Have between 6 and 20 characters
  • Contain a mix of lowercase and uppercase letters
  • Contain at least one digit or special character
4.

Once you're done typing in your new password, click the UpdateIcon.jpg UPDATE button.

 

You can begin using the new password immediately.

 

 

 

Update Payment

 

For info on updating your payment information, please see Billing & Payments.

 

 

Privacy Settings

 

For info on updating your privacy settings, please see How to Restrict Our Use of Customer Proprietary Network Information (CPNI).

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