30 Day Guarantee

30 day guarantee

 

So, you've decided not to stay

While we're sorry to see you go, we know that Republic Wireless isn't for everyone. You gave us a try and have concluded that you want to return your phone or accessory. No hard feelings! We appreciate you, want your feedback, and hope you'll consider joining us again someday. This page provides helpful details about parting ways.

 

 

General guidelines

 

Republic Wireless will accept products for refund within 30 days of the original delivery date (the time our shipping carrier states your package arrived) unless otherwise specified on our website or in the case of a special promotion. Please ensure you're still within the 30 day period before you initiate a return and request for refund. Please see our Terms of Service for more details regarding this policy.

 

*For phones purchased through Moto Maker or reactivated used Republic Wireless phones, the 30 day guarantee only applies to monthly service and not the phone.

 

Claiming the 30 day money back guarantee

 

Phones

If you're unsatisfied with Republic service, you can start the return process by clicking here and letting us know the bad news. We ask that you wait to send your phone back until we've provided you with a return shipping label via email. Don't worry—you just need to contact us within the 30 days in order to be eligible for the money back guarantee.


Your phone must be returned with all its original components and in working order. It will be inspected thoroughly before a refund is issued. Make sure you copy or move any photos (especially compromising ones ...) and any other personal info off the phone before you return it.

 

Accessories

If you would like to return an accessory you purchased, you may do so by following the instructions in our Accessory Return and Replacement Policy. We ask that you wait to send your accessory back until we've provided you with a return shipping label via email. Any Republic accessory you return must be unopened and undamaged in order to be eligible for a refund.

 

Note: It's important that you use the return shipping label we provide to you. If you don't, it could significantly delay your refund.

 

 

Refund amount for accessories


We'll refund the full amount you paid (plus taxes) for your Republic accessory (initial shipping is non-refundable). Any Republic accessory you return must be unopened and undamaged in order to be eligible for a refund. Once we've received your returned accessory, we'll inspect it thoroughly. If it's been determined that the accessory has been opened or damaged, you will not receive a refund.


Refund amount for phones

 

We'll refund the cost of the phone, taxes and memberships fees (initial shipping is non-refundable) you paid upon joining Republic, minus any charge backs accrued from items missing or damaged from your return. Missing or damaged items will result in a deduction from your refund amount according to the list below.

 

No refund will be issued if we find that the device:

 

  • is missing from the box.
  • has sustained water damage.
  • has damaged or broken parts (Micro SD card slot, SIM card slot, Micro USB charging port, headphone port for example).
  • has been rooted or otherwise compromised.
  • has a cracked screen or other damage that results in less than normal usable condition.

 

In addition, we won’t reimburse you for and regret that we can’t return any non-Republic accessories you’ve included with the device, (i.e. screen protectors, car chargers, cases, etc).

 

Please allow 7 to 10 business days from the time we've received and reviewed your phone for your refund to process.

 

 

List of Charges for DEFY XT Returns

 

 

Missing or Damaged ItemCost
Back Cover of the Phone$20
Battery$30
Power Adaptor$10
SD Card$10
USB Cable$10


You can also review our DEFY XT Return and Replacement Policy for instructions on how to return your phone and example pictures of each level.


Level 1 Repairs* = $35


  • Minor cosmetic repair (excludes screen damage).
  • Minor scratches/dings on the casing (sides, back) of phone.
  • Missing or damaged port covers (i.e. headphone jack cover, charging port cover and microSD card cover).

 

Level 2 Repairs** = $100

 

  • Significant cosmetic repair (includes minor cracks to the screen).
  • Dents on the casing (sides, back) of phone.

 

You'll be charged the full price of the phone ($199) to the credit card we have on file if we find that the phone:

 

  • is missing from the box
  • has sustained water damage
  • has damaged or broken parts (Micro SD card slot, Micro USB charging port, headphone port for example)
  • has been rooted or otherwise compromised
  • has a cracked screen or other damage that results in less than normal usable condition

 

In addition, we won’t reimburse you for and regret that we can’t return any non-Republic accessories you’ve included with the device, (i.e. screen protectors, car chargers, cases, etc).

 

List of Charges for Moto X Returns



Missing or Damaged ItemCost
Charger$15
SIM Card$5
USB Cable$15

 

You can also view our Moto X Return and Replacement Policy for instructions on how to return your phone and example pictures of each level.


Level 1 Repairs* = $50


  • Minor cosmetic repair (excludes screen damage).
  • Minor scratches/dings on the casing (sides, back) of phone.
  • Missing or damaged port covers (i.e. headphone jack cover, charging port cover and microSD card cover).

 

Level 2 Repairs** = $150

 

  • Significant cosmetic repair (includes minor cracks to the screen).
  • Dents on the casing (sides, back) of phone.

 

You'll be charged the full price of the phone ($299) to the credit card we have on file if we find that the phone:

 

  • is missing from the box
  • has sustained water damage
  • has damaged or broken parts (SIM card slot, Micro USB charging port, headphone port for example)
  • has been rooted or otherwise compromised
  • has a cracked screen or other damage that results in less than normal usable condition

 

In addition, we won’t reimburse you for and regret that we can’t return any non-Republic accessories you’ve included with the device, (i.e. screen protectors, car chargers, cases, etc).