Billing & Payments

Document created by sarahd on Jul 16, 2012Last modified by beng on Jan 11, 2017
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Overview:

This document provides information regarding your billing and payment information.

 

You don’t need to worry about a paper statement, mailing a check, or even logging into My Account to pay your bill. We’ll charge the cost of your monthly service to your credit card for you each month. Find out more about billing and payments with Republic below.

 

 

Click here to view our Plans.

 

 

 

 

 

 

Forms of Payment Accepted

 

Republic Wireless accepts Visa, MasterCard, American Express, and Discover credit and debit cards.

 

No other forms of payment are accepted at this time, including prepaid/reloadable credit cards or gift cards (whether from Visa, MasterCard, American Express, Discover, or other providers).

Note: Payment method must be a valid United States credit or debit card, and a valid United States billing address is required. 

 

Duplicate Pending Authorizations

 

Some of our members (less than 1%) have reported seeing duplicate charges on their bank or credit card statement. Although it may appear that Republic Wireless is charging you twice, the duplicate "charge" is only an authorization. Banks typically will drop the first authorization and replace it with the actual charge so you never see two amounts. However, under some circumstances, the first authorization doesn't get immediately removed.

 

While duplicate pending authorizations are still possible as an anomaly, the majority of these have been resolved.

 

 

 


 

 

 

When Do You Charge My Card?

 

Phones and Accessories

 

Phones and accessories are charged the day you place your order with us. On that day, you'll be charged the price of your phone(s), accessories (if applicable), taxes, and a non-refundable shipping fee per order.

 

Note: If you're financing your phone and/or accessory order, you'll be charged by Affirm based on their guidelines. Please see Financing with Affirm for more details.

 

Plans

 

Republic 3.0 PhonesRepublic 1.0 and 2.0 Phones
  • Google Pixel and Pixel XL
  • Huawei Ascend 5W
  • Moto G4, G4 PLUS, and G4 PLAY
  • Moto X Pure Edition
  • Moto Z and Z Play
  • Nexus 5X, 6, and 6P
  • Samsung Galaxy J3, S6, S7, and S7 edge
  • Moto E (1st and 2nd Gen.)
  • Moto G (1st and 3rd Gen.)
  • Moto X (1st and 2nd Gen.)

 

 

 


 

 

 

Republic  3.0 Phones:

The following info refers to the Google Pixel and Pixel XL, Huawei Ascend 5W, Moto G4, G4 PLUS, and G4 PLAY, Moto X Pure Edition, Moto Z and Z Play, Nexus 5X, 6 and 6P, and Samsung Galaxy J3, S6, S7, and S7 edge phones only.

 

 

New Accounts

 

First Plan Charge

On the day you activate your phone, you’ll be charged your first monthly plan charge (plus taxes and surcharges) to the credit card we have on file for your account. This amount will be prorated from the day you activate your phone to your next scheduled bill cycle date, which is the day you ordered your phone. For example, if you order on 4/28, but you don't activate your phone until 5/12, we'll prorate your first month's service from 5/12 to 5/27, instead of a full month.)

 

 

Recurring Plan Charge

On your scheduled bill cycle date, which is determined by the date you placed your order, you’ll be charged your monthly plan amount per phone.

 

 

Existing Accounts

 

Recurring Plan Charge

On your scheduled bill cycle date, your first plan charge for your new service line will include a prorated amount (from the date your new phone was activated until your next scheduled bill cycle date), plus your normal recurring monthly plan charge(s).

 

 

 


 

 

 

Republic 1.0 and 2.0 Phones:

The following info refers to the Moto E (2nd Gen.), Moto G (1st and 3rd Gen.), and Moto X (1st and 2nd Gen.) phones only. 

 

 

New Accounts

 

First Plan Charge

On the day your order ships, you’ll be charged your first monthly plan charge (plus taxes and surcharges) per phone to the credit card we have on file for your account. (It's possible that you could see a prorated amount for your first monthly plan charge if there's more than a day's gap between the day you order and the day your phone ships. For example, if you order on 4/28, but your phone doesn't ship until 4/30, we'll prorate your first month's service from 4/30 to 5/27, instead of a full month.)

 

Recurring Plan Charge

On your scheduled bill cycle date, which is determined by the date you placed your order, you’ll be charged your monthly plan amount per phone.

 

 

Existing Accounts

 

Recurring Plan Charge

On your scheduled bill cycle date, your first plan charge for your new service line will include a prorated amount (from the date your phone is shipped until your next scheduled bill cycle date), plus your normal recurring monthly plan charge.

 

 

 


 

 

 

Bill Cycle Date

 

Your bill cycle date is determined by the date you placed your order. You can look up your bill cycle date in the My Account portal or in the Republic Wireless App:

 

  • In the My Account Portal
    Go to Phones. Under Next Bill Date, you'll see your bill cycle date.

  • In the Republic Wireless App
    The date shown on the Your Phone Info tab of the Republic Wireless app is your bill cycle date.

 

 

 


 

 

 

Taxes and Surcharges

 

There are two general categories of taxes and surcharges that you may see on your online statement: cost recovery charges and mandatory taxes and surcharges.

 

Cost Recovery

 

These are fees that we charge to recoup costs associated with charges that are incurred through various governmental programs that are not taxes per se. The services provided do incur added costs which we are allowed to pass through and recoup so that our business doesn't wind up under water. Please see below for some examples of these types of fees:

 

  • Federal Compliance Fee
    We charge this fee to help recoup some of the company's cost in funding federal programs for the hearing impaired, schools, libraries, and rural health care support, which are not taxes per se but where we are allowed to pass costs through to end users.

 

 

Government Taxes and Surcharges

 

Taxes and surcharges are payments that we're obligated to charge you based upon established tax and regulatory laws.  Please see below for some examples on these types of invoice line items:

 

  • FUSF and other Federal communications service fees
  • State and Local Taxes and Surcharges
    Since there are such a wide variety of taxes in each and every service location, the following are just a few of the State and Local taxes that you may see on your online statement:
    • E911 Surcharges
    • Utility Users Tax
    • Sales Tax
    • Statutory Gross Receipts
    • Transit Tax
    • Communications Services Tax
    • Telecommunications Relay Service Surcharge (TRS)

 

 

Taxes on the Republic Refund™ and Clear Choice plans

 

Taxes for the cell data portion of the Republic Refund™ and Clear Choice plans are not charged unless they are in the following states. If you pay taxes on cell data and you're eligible for a Republic Refund, part of your refund will include these taxes. If you aren't charged taxes on cell data, then these taxes will not appear.

 

 

 

HINMNDOH
SDTXWAWI

 

 

 


 

 

 

Credit Balances

 

If you have a credit balance on your account, it can be used towards your monthly plan charge, phones, accessories, plan changes and telephone number changes (beyond the second change).Your credit will be applied automatically when you make a purchase of any of the above mentioned products and services.

 

For example:

 

If you have a credit balance of $60 and you purchase an accessory for $30 with shipping charges of $12.10, both the accessory and shipping charges would be deducted from your credit balance. Your new credit balance would be $17.90. So, in this example, you wouldn't need to make a payment for your transaction, because the entire balance would have been met by your available credit of $60.

 

 

 


 

 

 

Republic Refund™

 

The Republic Refund™ is available on the 2.0 set of plans only. The Republic Refund™ allows you the ability to get paid back for the cell data that you did not use for your monthly bill cycle. You'll get a notification with the Republic Refund™ amount on your bill cycle date and this will also appear on your monthly bill statement.

 

The Republic Refund™ is applied as a credit to your next month's bill statement. We'll automatically subtract your Republic Refund™ from your total bill statement amount and then charge your credit card on file for the remaining balance. If your Republic Refund™ is larger than your total bill statement amount, the remaining credit will be refunded back to the credit or debit card we have on file for you.

 

 

 


 

 

 

Update Your Payment Info

 

Click here to access your My Account portal. Sign in with the account owner's email address and password. 

 

 

 

Detail Images

(click to enlarge)

Follow the step-by-step tutorial
1.

Sign into My Account.

2.

If the credit card you have on file is expired, or will expire within 30 days, you will see a notification similar to this. To update your card info, click UPDATE CREDIT CARD and skip to step 4.

 

If you just want to update or change the credit card you have on file but don't see a notification, continue to step 3.

3.

Click the Account Settings Icon.jpeg Account Settings icon on the left hand side of your screen.

4.

Click the EditIcon.jpgPencil icon in the Payment section.

5.

 

Enter your new payment information, then click the UpdateIcon.jpg UPDATE button.

 

 

 


 

 

 

View Your Orders, Payments, and Returns

 

Click here to access your My Account portal. Sign in with the account owner's email address and password. 

 

 

Detail Images

(click to enlarge)

Follow the step-by-step tutorial
1.

Click the Orders & Invoices Icon.jpeg Orders, Payments, & Returns tab on the left hand side of your screen.

Orders and Invoices.jpg2.

On the Orders, Payments, & Returns tab, both your monthly recurring bill statements and your orders will be displayed.

 

Reoccurring.jpg This icon represents your monthly recurring statements.

 

Purchase.jpg This icon represents purchases made through the Republic online store.

 

Republic Refund Icon.png  This icon represents your Republic Refund™ amount.

 

Click Last 90 Days to see older orders and statements.

 

Order and Invoice Drop Down Menu.png

3.

Click on an item in the list to view more details.

 

Click Show Taxes for a breakdown of the taxes for your selection.

 

Click the Print Icon.jpeg Printer icon to print your order or bill statement.

A new browser window will open up. Click File, then Print from your browser.

 

 

 

Understanding Your Emailed Bill Statement

 

On your bill cycle date, you'll receive an itemized bill statement. The example below is a bill statement posted on a members bill cycle date (July 5, 2015) for two different service lines. The first item is on the Republic 1.0 plans for the WiFi + Cell Talk + Text Service Plan and the other is on the Republic 2.0 plans with Republic's Base Plan plus 0.5 GB of Cell Data.

 

The bill statement is broken down into two sections. The first outlines your bill including your recurring plans, Republic Refund™ amount, taxes, and total payment. The second outlines your cell and data usage for each service line.

 

 

final+invoice1.png

 

    final invoice 2a.png

 

 

Taxes

 

There are two main types of taxes. Some taxes are a fixed amount for each service line, rather than a percentage of the amount billed. The E911 (Wireless) - State is an example of this [75% of $1 is $0.75]. The percentages are used for internal calculations to ensure the proper dollar amount is posted. On the other hand, some taxes are taxed after other taxes have been applied or they are taxed based upon a percentage of your total monthly service fee. Therefore, the percentage that you see in some instances is not actually multiplied by the monthly membership you were charged.

 

For more information about specific taxes, please visit our Taxes and Surcharges section.

 

 

 


 

 

 

Troubleshooting

 

 

Credits and Refunds

 

If you believe you were charged incorrectly or would like to request a credit or refund, please open a ticket with Republic Help.

 

If you would like to return your phone for a refund within the Money Back Guarantee period, please see:

 

Looking for coupon and promotional codes? See Special Offers and Promotions.

 

 

Payment was Declined

 

If you received an email from Republic Wireless stating that your credit card was declined, you’ll need to update your credit card info.

 

 

Pay an Overdue Balance

 

If you have an outstanding balance with Republic, you can pay your account balance, store your new billing info, and (if applicable) reinstate a suspended account clicking on the banner at the top of your My Account portal. 

 

 

Detail Images

(click to enlarge)

Follow the below step-by-step tutorial

1.

Sign into My Account.

2.

 

If your account is overdue, you'll receive an email and you'll also see a notice similar to this in your My Account portal.

 

Click UPDATE CREDIT CARD.

3.

Click the EditIcon.jpgPencil icon in the top right corner of the Payment section.

4.

Click on each field to edit.

 

Type in your updated payment information.

5.

Once you've entered in all of your new payment information, click the UpdateIcon.jpg button in the top right corner of the Payment section.

6.

You'll see a notification similar to this, depending on your situation, and you'll receive an email to confirm that we've received your payment, saved your new billing info, and reinstated your account (if applicable).

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