Voicemail for Motorola DEFY XT

Document created by sarahd on Jul 29, 2012Last modified by sarahd on Mar 8, 2016
Version 19Show Document
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For DEFY XT Users

 

 

All unanswered calls are automatically transferred to your voicemail, even if your phone is in use or turned off. You should set up your voicemail and personal greeting as soon as you receive your phone.

 

Note: Forwarding voicemail to YouMail is not currently supported. Please also be aware that beginning March 8, 2016, there is a 500 voicemail message limit. You may not have more than 500 voicemail messages in your mailbox. If someone calls you and you have more than 500 voicemail messages, the caller will receive a mailbox full message and will be unable to leave you a message.

 

 

 

 

 

 

Set up voicemail

 

In order for your voicemail to work correctly:

 

  • The voicemail number listed under Voicemail Settings should be 214-664-9147.
    • If that number is not listed or shows a different number:
      Please follow the steps in the Troubleshooting section of this document to change it.

 

 

 

To set up your voicemail:

 

  1. Tap Home.
  2. Tap the Phone icon.
  3. Touch and hold 1 until the phone starts calling voicemail.
  4. The phone will dial your mailbox. (You won't be asked for a password if you're calling from your phone.)
  5. Press 3 to get to the Advanced Options menu.
  6. Press 1 to record your name. When prompted, record your name, then tap #.
  7. Press 2 to record your greeting. When prompted, record your greeting, then tap #.
  8. Press 3 to change your password. (For security purposes, it's required that you change your password to access your voicemail remotely.) When prompted, type in your new password (must be 4 digits, non-sequential and cannot contain the same number more than three times), then tap #.
  9. Type in your new password again, then tap #.
  10. Tap End to exit voicemail.

 

 


 

 

Access voicemail

 

Call from your Republic phone

 

  1. Tap Home.
  2. Tap the Phone icon.
  3. Press and hold 1 to call voicemail and play new and saved messages.
  4. Once you've listened to your messages, tap End Call.

 

If you don't have any new messages, you'll hear the setup options listed.

All voicemails, regardless of which timezone you currently reside, will default to Eastern Standard Time.

 

 

Call from another cell phone or landline

 

Note: For security purposes, it's required that you change your password from the default password (1234) to access your voicemail remotely.

 

  1. Dial your Republic Wireless phone number.
  2. When your voicemail picks up tap *
  3. Enter your voicemail password when prompted.
  4. Once you've listened to your messages, tap End Call.

 

 


 

 

Troubleshoot voicemail

 

 

Check to make sure that you have the correct number for voicemail programmed into your phone:

 

  1. Tap Phone.
  2. Select Menu.
  3. Select Settings.
  4. Tap Call settings.
  5. Tap Voicemail settings.
  6. Tap Setup.

 

The Voicemail number should be 214-664-9147. If it's not, please try the following to change it:

 

  1. Tap Home.
  2. Tap Menu.
  3. Tap Settings.
  4. Tap Call settings.
  5. Tap Voicemail number.
  6. Type 2146649147 using your keyboard.
  7. Tap OK.

 

Please also check the following setting:

 

  1. Tap Home.
  2. Press Menu.
  3. Tap Settings.
  4. Tap Call settings.
  5. Tap Voicemail service.  Voicemail service should say My Carrier.

 

If you've checked these settings and are still unable to set up or access your voicemail, please contact Republic Help.

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