Troubleshooting Activation for Motorola DEFY XT

defyxt.png

For DEFY XT users

 

 

If you're having trouble setting up or accessing your voicemail, please see Voicemail for Motorola DEFY XT for instructions and troubleshooting.

 

If you received an error message or are experiencing another issue while trying to activate your DEFY XT, see below for troubleshooting help.

 

 


 

 

Phone stated "Activation could not be completed"

 

If your phone stated that activation could not be completed, please follow the steps below:

 

  1. Tap OK to dismiss the message.
  2. Pressicon_home2.pngHome.
  3. Pressicon_menu.pngMenu.
  4. Tap Settings.
  5. Tap Wireless and networks.
  6. Uncheck the box next to WiFi to turn off WiFi.
  7. Tap Mobile networks.
  8. Make sure that both Data enabled and Data roaming are checked.
  9. Network Mode needs to be CDMA / EvDo auto.
  10. System select needs to be Automatic.
  11. Pressicon_home2.pngHome.
  12. Pressicon_menu.pngMenu.
  13. Tap Settings.
  14. Scroll down and tap About phone.
  15. Tap Phone updates.
  16. Tap Update profile.
  17. You should see The profile update has completed. Tap OK.
  18. You should see MDN/NAM update. Phone has been activated, reboot the phone. Tap OK.
  19. Your phone will reboot. Once it comes back up, you should see Welcome to XT557 (If you don't, skip to step 23). Touch the Android to begin.
  20. You'll have the option to set up your Google account. If you don't want to at this point, tap Skip. (You can always set that up later).
  21. The next screen is Use Google location. This is a notice about using GPS to use your location for apps and Google search. (You can uncheck the boxes if you do not wish to use these features.)
  22. Tap Next.
  23. You'll now be taken to the Home screen.
  24. Drag your finger down from the top of the screen and tap Motorola Software Update Policy.
  25. You'll see a screen that says Automatic Software Updates. This is from Motorola stating they will update the software automatically. Tap OK.
  26. Now you can set up a WiFi network. For instructions please see WiFi for Motorola DEFY XT

 

 


 

 

"Error 6305" or other error message

 

If you receive an Error 6305 message or another error message, tap OK and follow the steps below for the scenario you're experiencing:

 

 

If you see "MDN/NAM update" message after you tap OK on the error screen

 

  1. Tap OK.
  2. Your phone will reboot. Once it comes back up, you should see Welcome to XT557 (If you don't, skip to step 6). Tap the Android to begin.
  3. You'll have the option to set up your Google account. If you don't want to at this point, tap Skip. (You can always set that up later).
  4. The next screen is Use Google location. This is a notice about using GPS to use your location for apps and Google search. (You can uncheck the boxes if you do not wish to use these features.)
  5. Tap Next.
  6. You'll now be taken to the Home screen. Drag your finger down from the top of the screen and tap Motorola Software Update Policy.
  7. You'll see a screen that says Automatic Software Updates. (This is from Motorola stating they will update the software automatically.) Tap OK.
  8. Now you can set up a WiFi network. For instructions please see WiFi for Motorola DEFY XT

 

 

 

If you don't see "MDN/NAM update" message after you tap OK on the error screen

 

  1. Pressicon_home2.pngHome.
  2. Tap the Screen Shot 2012-08-09 at 1.30.31 PM.pngPhone icon.
  3. Using the dial pad, type ##72786#
  4. You should see SCRTN, Tap OK.
    Note: This is not a factory reset.
  5. Your phone will reboot. Once it comes back up, you should see Welcome to XT557 (If you don't, skip to step 9). Touch the Android to begin.
  6. You'll have the option to set up your Google account. If you don't want to at this point, tap Skip. (You can always set that up later).
  7. The next screen is Use Google location. This is a notice about using GPS to use your location for apps and Google search. (You can uncheck the boxes if you do not wish to use these features.)
  8. Tap Next.
  9. You'll now be taken to the Home screen. Drag your finger down from the top of the screen and tap Motorola Software Update Policy.
  10. You'll see a screen that says Automatic Software Updates. (This is from Motorola stating they will update the software automatically.) Tap OK.
  11. Now you can set up a WiFi network. For instructions please see WiFi for Motorola DEFY XT

 

 

 

If you're still having trouble completing activation, please contact Republic Help.