This document provides information regarding our shipping methods, estimated shipping times, view and track your order, and how to manage your deliveries.
Shipping Methods and Estimated Times
Shipping costs are calculated based on ZIP code during the checkout process and will vary.
- Please see How to Use the Online Store for more info.
- If you're ordering multiple phones, all phones in that order will need to ship to the same address. If you need to ship phones to multiple addresses, you can create a separate order for each address.
- Shipments are only available to addresses in the contiguous United States. This would not include Alaska, Hawaii, or US Territories.
- Shipments cannot be shipped to P.O. Boxes.
Shipping times vary based on supply:
An estimated shipping time is displayed in the online store on each phone or accessory's page by the ADD TO CART button.
Note: Orders are shipped on business days (Monday-Friday, except for holidays) for all shipping methods.
Delivery times vary based on shipping method.
Note: Orders are delivered on business days (Monday-Friday, except for holidays) for all shipping methods. For Next Day Air Saver and Next Day Air, orders made between Friday 5pm ET and Monday 5pm ET will be delivered on Tuesday.
Estimated Delivery Time*
|USPS First Class||1-3 business days from when the order is shipped. This option is available for SIM Card only orders.|
|USPS Priority||1-3 business days from when the order is shipped. This option is available for accessory only or accessory and SIM card only orders.|
UPS 3 Day Select
1-3 business days from when order is shipped.
UPS 2nd Day Air
1-2 business days from when order is shipped
UPS Next Day Air Saver
Next business day delivery, typically by 3 PM to most U.S. addresses if ordered before 5 PM EST on prior business day.**
|UPS Next Day Air||Next business day delivery, typically by 10:30 AM to most U.S. addresses if ordered before 5 PM EST on prior business day.**|
*Delivery times for all methods (except UPS Next Day Air Saver and UPS Next Day Air) are approximate.
**Orders placed after 5 PM EST will be fulfilled and shipped on the following business day, and delivered on the next business day after fulfillment. (For example, an order placed Wednesday after 5 PM EST would be fulfilled and shipped on Thursday, and delivered on Friday by the specified time for the shipping method.)
View & Track Your Order
After you've placed your order, you'll receive an email when your order has shipped, including your tracking number and shipment info.
You can also view your order status in the My Account portal:
(click to enlarge)
|Follow Step-By-Step Tutorial Below|
Sign into My Account.
From the Your Phones page, click Orders & Payments on the left hand side.
Orders & Payments
Note: Your most recent order will be displayed first.
As soon as your order has been confirmed, you can view it under the Orders & Payments tab. Phone orders will have two items associated with it:
Manage Your Delivery
UPS My Choice is an online tool from UPS that you can use to personalize your deliveries. Sign up for free at UPS My Choice.
There are no costs to sign up for UPS My Choice, but certain features (such as re-routing packages to a different address) cost extra. You'll be prompted to enter your credit card info if this is the case. These are costs charged by UPS and not Republic Wireless.
Note: If you need to make a change with UPS My Choice, you will need to do so within the My Choice online portal. UPS will not accept changes made by calling their service line.
- Cancellation Of Shipments
This is not an available feature from UPS My Choice. If you need to cancel an order, you will need to do so through your account portal. Canceling an order will generate a shipping label for you to send your device back as well as instructions for the return.
*Available with an additional purchase to UPS. Republic Wireless is not responsible for nor benefits from these extra fees. Prices may vary.