Cancel My Republic Service

Document created by katrina.k Employee on Jul 23, 2013Last modified by sarahd on Feb 4, 2016
Version 96Show Document
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Please follow the steps below to cancel service with Republic Wireless from your My Account portal.

 

 

 

Before You Cancel

 

Are you keeping your phone number?

 

If you want to keep your phone number, you'll need to transfer it to another provider BEFORE you cancel your service with Republic Wireless.

 

Once your number has been transferred to your new provider, you'll receive an email confirmation. Service with Republic for that phone line will automatically be canceled when your transfer is complete—no need to come back and cancel.

 

 

 

 

Have you reviewed our policies?

 

Please review the following documents before canceling:

 

 

 

 

Are you eligible for a refund?

 

 

 

 

 

Are you sure you're ready to cancel?

 

Once your line of service has been canceled, your phone number and any service-plan discounts associated with that line will be lost. If you'd like to keep your phone number, you can transfer it to another provider before canceling with Republic. If you want to cancel more than one phone line, each line must be canceled individually.

 

After you've cancelled the last line of service, your Republic Wireless account will also be closed. You'll still have access to My Account for 30 days after you complete the cancellation process for your last line of service.

 

Note: If you want to return any accessories still under the Money Back Guarantee when you cancel your Republic service, a separate accessories return request must be submitted. Please see our Accessory Return and Replacement Policy for more info.

 

 

 

 

Are you canceling for someone else?

 

If you're canceling Republic service for a deceased Republic member, the executor will need to send an email to help@republicwireless.com with the member's name, phone number (if you have it), and a copy of the member's legal death certificate.

 

Member accounts and service cannot be canceled by non-account holders for any other reason. If you have questions, please contact Republic Help.

 

 

 


 

 

Cancel a Line of Service (Legacy Portal)

 

 

 

Detail Images (click to enlarge)

Follow the below step-by-step tutorial
My Account Sign In - Existing Account.png

1.

Sign into My Account.

My Account Dropdown Menu.png

2.

Hover over My Account to display the dropdown menu.

My Account Dropdown Step 2 - My Phones.png

3.

In the dropdown menu, click My Phones.

My Phones Cancel Service.png

4.

Under the phone whose service you'd like to cancel, click Available Actions.

 

From the dropdown menu that appears, click the Cancel Service button.

Reasons for Cancelling.png

5.

Select an answer from the list of reasons for canceling. We'd like your feedback to help make Republic a better service.

Cancel Confirmation - Ts and Cs.png

 

Account Cancel Checkbox.png

6.

Click the Yes, I want to cancel this phone line checkbox to confirm that you've reviewed the Terms and Conditions and want to cancel your phone line.

 

(To review the Terms and Conditions, click the link or scroll to the bottom of the page to read more info about canceling your line.)

 

If this is the last phone line on your account and you'd like to close your account, please also click the Yes, please cancel my account checkbox.

Complete Cancellation Button.png

7.

 

Click the Complete Cancellation button.

Before You Go.png

8.

Confirm your cancellation and click the Yes, I'm sure button if you're ready to cancel.

 

(If you'd like to transfer your number, click on the transfer it out link and click the Abort Cancellation button.)

 

This screen will also remind you whether or not you're in warranty for our Money Back Guarantee.

Cancellation Confirmed So Sad.png

 

9.

 

After you've submitted your cancellation, you'll receive an email with final cancellation details.

 

 

 

Cancel a Line of Service (New Portal)

 

 

 

Detail Images

(click to enlarge)

Follow the step-by-step tutorial
I Want To.png1.From the Manage Service Lines page, click on the I WANT TO... banner for the service line you'd like to cancel.
Tap Cancel service.png2.Click Cancel service.

Before you cancel.png

Cancel - Not Keeping Number.png

Cancel - Keeping Number.png

3.

Once you've clicked Cancel service, you'll be asked whether or not you'd like to keep your current phone number.

 

Click No if you don't want to keep your number, and you'll be taken to the next step in the cancelation process.

 

Click Yes if you want to keep your phone number. Selecting this option means that you'd still like to cancel, but keep your current phone number.

 

In order to keep your number, you'll need to transfer it to a different provider or a number parking service like RingTo. Once your number is transferred out, the affected service line will automatically be canceled with Republic Wireless.

 

Tip: You'll also be provided with info as to whether or not you're within or outside 30 days of purchase. Click on the link for more details.

NP Cancel 6.PNG4.If you're not keeping your number, review the information in the green box and enter the phone number associated with the service line you want canceled.
Cancel - Click Checkmark.png5.When the NP Cancel Check Mark.png icon becomes green, the correct phone number has been entered and clicking the NP Cancel Check Mark Green.png will complete your service cancelation.

Cancel Complete.png

6.After you've submitted your cancelation, you'll receive an email with final cancellation details.

 

 

 

If you have any problems or questions, please contact Republic Help.

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