Voicemail (Lollipop)

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This document is intended for Moto E (2nd Gen.) and Moto X (2nd Gen.) users

 

If your phone is currently running KitKat, you can find the instructions for your Voicemail here: Voicemail (KitKat)

 

All unanswered calls are automatically transferred to your voicemail, even if your phone is in use or turned off. You should set up your voicemail and personal greeting as soon as you receive your phone.

 

Note: Forwarding voicemail to YouMail is not currently supported.

 

 

 

 

 

Set up voicemail

 

In order for your voicemail to work correctly, the voicemail number listed under Voicemail Settings should be 2146649147 or 8557722900. To verify:

 

  • Go to the Phone app, tap the Menu icon (three vertical dots), then tap Settings > Calls > Voicemail > Setup.

 

If that number is not listed or a different number is listed, please contact Republic Help before continuing voicemail setup.

 

 

 

Set your voicemail password


You can set up your voicemail password from the Republic app or by dialing your voicemail.

 

You must set a voicemail password to access your voicemail from a different phone. When you access your voicemail, you'll be prompted for your password after the greeting.

 

 

 

To set up your password from the Republic app

 

Detail Images

(click to enlarge)

  Follow the below step-by-step tutorial
Menu icon.png

1.

Tap Apps.

Republic App.png2.Open the Republic Wireless App
Your+Phone+Info+Settings.png

3.

Tap the Settings icon at the top right of the screen.

Settings.png

4.

Tap Voicemail settings.

Voicemail+Password+Voicemail+Settings.png5.Tap Use voicemail password.
Voicemail+Password+Enter+Password.png


6.


Enter the four numbers of your desired password, and reenter to confirm.

 

Note: Passwords must be non-sequential and cannot repeat the same number (i.e. cannot be 1234, 1111, etc.).

Voicemail+Password+Password+Updated.png

 

7.


Your voicemail password is now updated.

Use voicemail password.png

 

  • To reset your password, uncheck the box.
  • To change your password, uncheck the box, then re-check the box and enter your new password.

 

 

 

To set up your password by dialing your voicemail

 

  1. Tap Home.
  2. Tap the Phone icon.
  3. Tap the Dialer icon.
  4. Tap and hold 1 until your phone calls voicemail. (You won't be prompted for a password.)
  5. When you reach your mailbox, tap 3 for the Advanced Options menu.
  6. Tap 3 to change your password.
  7. When prompted, type in the four numbers of your desired password, then tap #. Passwords must be non-sequential and cannot repeat the same number (i.e. cannot be 1234, 1111, etc.).
  8. 8. Re-enter your desired password, then tap #.
  9. Hang up to end your call.

 

 

 

Set your voicemail greeting

 

 

To set up your greeting from the Republic app

 

Detail Images

(click to enlarge)

  Follow the below step-by-step tutorial
Menu icon.png

1.

Tap Apps.

Republic App.png

2.

Open the Republic Wireless App.

Your+Phone+Info+Settings.png

3.

 

Tap the Settings icon at the top right of the screen.


Settings.png

4.

Tap Voicemail settings.

Voicemail+Greeting+Settings.png5.Tap Voicemail greeting.

Voicemail+Greeting+Start+recording.pngVoicemail+Greeting+Recording.png


6.


To record and use a custom greeting,

tap the Greeting tab at the top of the screen.

 

To record and use your name as your greeting,

tap the Name tab at the top of the screen.

 

 

Tap the circle to start recording, then tap the square to stop recording.

Voicemail+Greeting+Play+Preview.png

 

7.

Tap the play button to preview your recording.


To use the recording as your new voicemail message, tap Yes.

To create a new recording, tap No.

Voicemail+Greeting+Saved+Greeting.png

8.


Your message will be saved as Currently In Use.


To play your current message:

Tap the play button at the bottom right of the screen.


To delete your current message:

  1. Tap the garbage can icon at the bottom of the screen.
  2. When asked Are you sure you want to delete this recording?, tap Yes to confirm.
  3. Your current greeting will be deleted, and the default greeting will be restored.


 

 

 

To set up your greeting by dialing your voicemail

 

  1. Tap Home.
  2. Tap the Phone icon.
  3. Tap the Dialer icon.
  4. Tap and hold 1 until your phone calls voicemail. (You won't be prompted for a password if you're calling from your phone.)
  5. When you reach your mailbox, tap 3 for the Advanced Options menu.
  6. Tap 2 to record your greeting.
  7. When prompted, record your greeting, then tap #.
  8. Hang up to end your call.

 

 

 

Set up voicemail forwarding

 

Voicemail forwarding will transfer any call ignored or not answered on one phone to another phone, where it can be answered or allowed to go to voicemail.

 

This is different from traditional call forwarding, where all calls to one phone are immediately forwarded to the second phone without ringing on the first phone.

 

Note: Forwarding from one Republic phone to another Republic phone is currently not supported.

 

 

 

To set up Voicemail forwarding from the Republic app (via WiFi or cell)

 

Detail Images

(click to enlarge)

  Follow the below step-by-step tutorial
Menu icon.png

1.

Tap Apps.

Republic App.png2.Open the Republic Wireless App.
Your+Phone+Info+Settings.png

2.

Tap the Settings icon at the top right of the screen.

Settings.png

3.

Tap Voicemail settings.

Voicemail+Forwarding+Settings.png4.Tap Voicemail forwarding.
Voicemail+Forwarding.png

5.

Enter the number where you'd like to forward calls you miss or reject. Tap Forward voicemail.

 

 

 

To set up forwarding by dialing your voicemail (via WiFi only)

 

To turn on voicemail forwarding

Press Home.

  1. Tap the Phone icon.
  2. Tap the Dialer icon.
  3. Using the dial pad, type *28 then the 10-digit number where you'd like to forward calls.
    (For example: *281234567890)
  4. Tap the phone button to call.  A box will pop up that will ask you to confirm voicemail forwarding.
  5. Tap OK to enable the voicemail forward.
  6. You will then see a notification Voicemail Forwarding Updated.

 

 

To turn off voicemail forwarding

  1. Press Home.
  2. Tap the Phone icon.
  3. Tap the Dialer icon.
  4. Using the dial pad, type *38.
  5. Tap the phone button to call. A box will pop up that will ask you to confirm 'Disable voicemail forward.'
  6. Tap OK to disable the voicemail forward,
  7. You will then see a notification Voicemail forwarding is disabled.

 

 

 


 

 

 

Access voicemail

 

Call from your Republic phone


Tap the Phone icon.

Open the dial pad
Press and hold 1 to play new and saved messages. If you don't have any new messages, you'll hear the setup options listed.

 

 

 

Visual Voicemail


When you receive a new voicemail, you’ll get a notification at the top of your screen. Tap on the notification to view and listen to your voicemail.

Voicemail+top+bar.png

Voicemail+Notification+Swiped.png

 

 

 

You can also tap the Phone icon to access your voicemail:


  1. Tap the Phone+Icon+White.png Phone icon
  2. Tap the recents.png Recents option towards the middle of the screen.
  3. Tap View full call history.
  4. Tap the Voicemail tab.
  5. Tap the Voicemail call you would like to listen to.
  6. Tap the listen.png Listen option to listen to the message.

 

 

 

View voicemail messages in Active Display notifications


 

  1. Tap Apps.
  2. Tap Moto.
  3. Tap Display.
  4. Check the box next to Moto Display to enable.
  5. Tap Select apps.
  6. Check the box next to Dialer to enable.


 

 

Call from another cell phone or landline

 

  1. Dial your Republic Wireless phone number.
  2. When your voicemail picks up, tap *
  3. Enter your voicemail password when prompted.
  4. Once you've listened to your messages, hang up to end your call.

Note: In order to call from a different cell phone or landline, your voicemail password must be something other than the default 1234.  Be sure that you have changed the voicemail password. 


 

 


 

 

 

Troubleshoot voicemail

 

If you're experiencing issues with voicemail:

 

  • Please check to make sure you have the latest version of the Republic Wireless App and software installed on your phone.

 

  • Check to make sure that you have the correct number for voicemail programmed into your phone.
  1. Tap Phone.
  2. Select Menu at the bottom right of the screen.
  3. Select Settings.
  4. Select Calls.
  5. Under Call Settings, select Voicemail
  6. Tap Setup.
  7. The Voicemail number should be 2146649147 or 8557722990.
    If it's not, please contact Republic Help.

 

  • Please also check the following setting:
  1. Tap Phone.
  2. Tap the three dots (Menu) at the top right of the screen.
  3. Tap Settings.
  4. Tap Calls.
  5. Tap Voicemail.
  6. Service should say “Your Carrier.