Every Republic phone has the Republic number that you know and give to others.  For those with cell service plans, there's a second number that's required and used behind-the-scenes to receive calls when Wi-Fi isn't available.  You don't normally need to worry about the Sprint number unless you're receiving unwanted texts or calls because it was recycled from a former Sprint mobile customer.

Find Your Sprint Number

sprint-dialer.png

 

These instructions apply to the Moto X, Moto G, and Moto E with all versions of Android offered for those phones.  Defy XT users, please use the method here.

 

  1. Open the Phone app (the dialer that comes with the phone).
  2. Tap the dialer-dialpad-button.png button to bring up the number pad.
  3. Enter ##3282# on the number pad.
  4. Tap Data Profile
  5. Under Username is an E-mail address.  The numbers to the left of the "@" in the address are your Sprint number.  (Note that this E-mail address cannot receive any messages.)
  6. Tap the Home button to dismiss the information screen.

 

Are These Calls/Texts Using My Sprint Number?

 

You might be able to determine whether a call or text used your Sprint number with one of these methods.

 

Check your online call history

 

A record of your calls and texts that are handled through Republic can be found at My Account / My Usage / Call History.  Texts sent to your Sprint number will not appear there.  Calls to the Sprint number will not appear if you answered or if the caller hangs up before the call goes to voicemail (after the call goes to voicemail these calls look the same as calls to your Republic number).

 

See if the calls or texts stop when you don't have cell service

 

When you have a good Wi-Fi connection for calls and texts, disabling cell service will stop calls and texts to the Sprint number from being received.  This technique is only useful for calls or texts that come from the same number repeatedly; by their absence you'll know those were using your Sprint number.  To disable cell service, enable Airplane mode, and then re-enable Wi-Fi.  Don't forget to disable Airplane mode when you leave the Wi-Fi area.

Defy XT users:  When you don't have cell service, you won't receive voicemail notifications, and listening to or deleting voicemail will not clear a voicemail notification that was received earlier.

Note that disabling cell service isn't a solution to the unwanted call/text problem.  If there's a problem with your Wi-Fi or Internet service, you'll miss incoming calls or texts that would have otherwise been delivered by cell service.

 

Dealing With Unwanted Calls

 

You have a wrong number

 

Most human callers will stop calling if you let them politely know that your Sprint number no longer belongs to the person they're calling.

 

Automated calls frequently offer an option to stop future calls.  Sometimes those options will work, and I advise trying them (others may say otherwise, but my experience has been favorable in stopping refinance-offer calls).

 

Send callers directly to voicemail

 

You can send calls from specific numbers to voicemail without using any add-on app.  To do that:

  1. Using the People app, create a new contact entry for unwanted calls.
  2. Add the phone numbers you want sent directly to voicemail to that Contact, and tap Done to save the contact.
  3. Tap the menu button at the upper right (3 vertical dots) and tap the checkbox for "All calls to voicemail".

 

Automatically hang up on nuisance callers

 

Many of the apps available for call blocking claim to be able to hang up on callers, but end up sending the call to voicemail.  One app that actually hangs up is called Blacklist - here's how to set it up:

  1. blacklist.pngPut the BlackList app (from AntTek Mobile) on your phone and start it.
  2. Tap Blocking numbers from the main screen and add numbers you wish to block.
  3. Return to the main screen and tap the 3-dot-button.png button at the upper right, then select Settings
  4. Tap Calls, then select the Pick up then hang up option.
  5. For maximum privacy, tap the Back button, then tap Others, and uncheck the boxes for Google Analytics and Spam number will be sent to ...
  6. Fully power off the phone and then turn it back on.  This is needed to make the Pick up then hang up option work.

 

Dealing With Unwanted Texts

 

Please stop texting me!

 

When individuals are sending to your Sprint number, and you text a reply to ask them to stop, be sure to write your Sprint number in the message as the one you want them to stop using.  Otherwise the sender won't think they were texting you because they only see your Republic number.

 

Stopping automatic texts

 

Unfortunately, it's not possible to text a reply such as "stop" for automatic texts that come to the phone's Sprint number, because your reply will identify your Republic number as the sender, and you're not trying to stop texts to your Republic number.

 

If the source of the texts is known, you may be able to contact the sender's customer service department and ask them to stop sending texts to your Sprint number.

 

Block texts from certain senders

 

With Android 4.4, a text-blocking app can't stop texts unless it's also your text messaging app.  And at Republic, on phones with Android 4.4 Kitkat, there's only three apps that are qualified to be your text messaging app - the built-in Messaging app, Google Messenger, and Hangouts.   On phones with Android 5.1 Lollipop, there's just Messaging and Google Messenger.

 

The good news there is, either Google Messenger or Hangouts can be configured to automatically archive texts from certain senders.  Here's how:

  1. Open the conversation with that sender.
  2. Tap the 3-dot-button.png button at the upper right.
  3. Tap People & options
  4. Tap Block (sender name/number) and confirm it.

 

The Nuclear Option

 

You can ask Republic to give you a different Sprint number.  It's possible your new Sprint number may have the same problem, but most report that their new number is quieter than the old one.  To request a change to your Sprint number, contact Support.