5 Replies Latest reply on Jan 14, 2014 4:52 PM by debrae

    Taking Screenshots with the MotoX

    christopherc.7o94ku 1 Bar

      Hi,

      I am unable to take screenshots using the Republic Wireless Moto X. Have tried using the oft-sited "Power" / "Volume Down" key method as well as "Power" / "Home Screen" key method.

       

      Can someone instruct how or an app which will handle this?

       

      TIA,

        • Re: Taking Screenshots with the MotoX
          carlh 5 Bar

          The trick is to press power and volume-down at the same time and hold them down  until the phone makes a shutter sound.

            • Re: Taking Screenshots with the MotoX
              christopherc.7o94ku 1 Bar

              Hi,

              I've tried this countless times but it doesn't make a shutter sound and often just reboots.

                • Re: Taking Screenshots with the MotoX
                  carlh 5 Bar

                  When you say "reboots", does it actually power off and start back up all by itself?   That's not generally possible unless the phone's also plugged in to USB on a computer.

                   

                  If it shuts down it's because you tapped the screen after getting the power button without the volume button.   If the volume slider appears it's because you got the volume button without the power button.   Getting them both at once is key and holding them both down is key.

                   

                  Try this:  Hold the phone in your left hand, your thumb should be at the top left corner, your index finger on the power button, your middle finger on volume-down button.   Then just press and hold both fingers at once.

                   

                  It's a bit like riding a bicycle - until you figure it out, it's difficult, and afterwards, you'll be amazed that you had trouble.

              • Re: Taking Screenshots with the MotoX
                wvfisher 5 Bar

                heres motorola's official help on this issue

                http://goo.gl/TUkfal

                and heres a  video

                Moto X How To Take a Screenshot - YouTube

                • Re: Taking Screenshots with the MotoX
                  debrae 3 Bar

                  I tried it just now and my phone either shut down/rebooted or the volume went all the way down with the normal option to 'power off' and 'OK.'

                  Are you left handed, by any chance? I am.

                  The way that I did successfully get a screen shot was to hold the phone horizontally with the power and volume buttons facing myself. I cupped my hands (like C clamps) around the phone in such a way that my two middle fingers were touching the other side of the phone opposite the power/volume buttons. I used my little fingers to support the bottom of the phone. I used my thumbs to depress the power/volume buttons. I wish I could take a screenshot of this procedure to send to you. Anyway, I hope it helps in some way.

                   

                  PS - This is probably a clearer way to describe what I did;

                  Hold the phone horizontally, with both hands, so that the back is facing the floor, the screen is facing the ceiling and the buttons are facing you. Use both thumbs to simultaneously hold down the power and volume buttons.