Call quality and customer satisfaction

Discussion created by ckh on Feb 4, 2013
Latest reply on May 3, 2013 by witnessofjesus

The new wifi + app now asks for user feedback on call quality, up or down.

Will RW release those stats?

I have had excellent call quality and results after the Over The Air update, and those stats would help many decide to buy in now.

I am asking because PR and Marketing is definitely not an RW strong point and is clearly not a priority.

And the business model/ customer interface here does little or nothing to promote or sell the service.

In fact, it almost certainly discourages new customers.

You would think that releasing some positive stats would be very desirable.